Make the most of your metrics! Keep track of these essential KPIs for Staffing and Recruiting with our guide.

1. crmgamified.com
Essential
KPIsfor
Staffing&
Recruiting

2. 1
Productivity
Metrics
Productivitymetricsmeasurethecompletionofkey
dailyactivities.Productivitymetricsareusefultotrack
howrecruitersorteamsareperforminginexecuting
dailytasks.
/Interviews(weekly)
/Emails
/PhoneCalls
/CandidatesQualified
/Openv.FilledPositions

3. Channels
2
Monitoringcandidatesourcedatacanhelpidentifythebest
channelsforfindingqualifiedjobcandidates.
Tip: Don'tonlypayattentiontovolumebyChannel.Usinga
scoringmethodlikeEffectivenessScore,canhelpyou
understandwhat yourbestsourcesare.
Effectiveness
Score:
#Conversions
byChannel
Avg.Channel
Conversions
Vol
ume
/Submissions
byChannel
Con
versi
on
/Coversions
byChannel
Job Sites
51.7%
Referral
27.6%
LinkedIn
13.8%
Social Media
6.9%

4. Efficiency
Metrics
3
by Recruiter | by Job Type
Efficiency metrics are useful indicators of the time
and effort involved in important processes. They
can be especially helpful to monitor stages that
tend to delay hires .
/ Time to Fill
Date search start - Date position
filled
/ Submission per Hire
# Submissions / # Placements
OfferAcceptanceRatio:
TotalOffers
TotalPlacements
/ Time to Hire
Date offer made - Date candidate
enters ATS
0 days 10 days 20 days 30 days 40 days
Admin
IT
Sales
Finance

5. Quality
Metrics
4
Key Performance Indicators don't end when a
hire is made. Quality metrics are valuable to
monitor success of placements.
While quality metrics often require some leg
work to gather information, they are important for
new clients as well as returning ones, and they
are worth the extra effort.
Net Promoter Scores can be calculated from
simple satisfaction surveys with a ranking of 1-10.
ClientSatisfaction
Score:
%Promoter _ %Detractor
Clients Clients
Candidate
SatisfactionScore:
%Promoter _ %Detractor
Candidates Candidates
ClientSatisfactionScore:
Detractors 1-6 Promoters 9-10Neutral 7-8
1 4 5 62 3 7 9 108

6. Wantyour
KPIstohave
impact?
Makethem
visible.
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Originally Published on CRMGamified Blog