6. NPS Based on Countries
Conclusion 1
• Main TN Providers
– India, Brazil, Germany
Conclusion 2
• Satisfaction between main Providers
– India > Germany > Brazil
• Poland might not be a very good choice for TN (good amount of
response but NPS < 0)
Conclusion 3
• Satisfaction change between status
What makes this
– India: Com&Re > Matched difference? Mindset
– Germany: Com&Re = Matched about the two
– Brazil: Com&Re < Matched countries?
11. Promoter Issues Level 2
% within Promoters
Job-description aligned with the TN form
7% Cross-cultural working experience
7% Education, training and tools to fulfill the job
6% Living diverse cultures and having a multi-cultural
experience
5% Matching process explanation
4% Integration into the local culture
51%
4% Programme benefits explanation
4% Objectives of the programme
4%
4% Exchange participant responsibilities & programme
4% policies (XPP)
Education about The AIESEC Experience
other 24 issues
12. Comment sum up
• Generally, the host entities are not giving enough support for the
trainees in problem solving, logistics or other services
– Problem solving JD misalignments, salary misalignments etc.
– Logistic: accommodation, legal process
– Other service: LC involvement, city induction, TN taker induction
• Almost all host entities are having communication problems
– Not fast responding for the request, especially with the problem solving
– Messages not clearly delivered
• If TN takers are taking care of trainees, satisfaction will be much
better
– Though Indian LCs are not completely taking care of the trainees, but TN
taker there are taking care.
• If culture aspect is extremely good, even if AIESEC part did
bad, trainees are satisfied with the experience
13. Based on Issues
Conclusion 4
• JD is the main issue for satisfaction in all countries
– If the JD is clear explained and the same as stated in the TN form, EP will be
satisfied, otherwise, will not.
– Main detractors complains:
• JD’s clarification before going
• JD is not aligned
• Logistic is another issue but if the culture aspect is very strong, the
experience will still produce promoters
Conclusion 5
• Lots of EPs are complaining about the services. Is it an expectation setting
problem or really the host entities problem?
Conclusion 6
• The culture and other stakeholder like TN takers are also contributing to
the satisfaction of the EPs
14. General Conclusion
• All the countries to some extend, the host entities’ service are
not that satisfying, mainly about communication effectiveness
and JD alignments.
• However, we also need to see more if it is an expectation
setting problems.
• Culture experience and professional experience are making
EP satisfied with the experience.
15. General Suggestions
Suggestion 1 Strong alignment with the country partners
• Make sure the TN form is completely right and aligned and work with the country
partners that can guarantee the JD clarification.
Suggestion 2 Expectation Setting
• Change the mindset with certain countries, like India
• Tell all the truth about all the problems that they might encounter.
Suggestion 3 Culture preparation strengthen
• Culture difference explanation Get support from country partners.
– For example, Russians are colder than you expected when you don’t know each other. Indians
are more relaxed than even Latinos. Germans care a lot about punctuality. Etc.
• Cross-culture adjustment methodology learning.
Suggestion 4 Strengthen the usage of quality reporting tools
• Make sure the EPs now when they have problems who and where they can turn
for help while how they can help the organization to improve
– NPS surveys
– NCB case report
– LC and MC contacts, etc.
