4. NPS Based on Countries
Conclusion 2 Conclusion 1
•
150 Satisfaction between main Providers • Main TN Providers 30
• Russia > Poland > Egypt > Brazil • Brazil, Russia, Poland, Egypt
100 100 100 100 100 25
67 73
50 46 50 50 50 50 20
33
0 0 15
-50 10
-100 -100 5
83 1 1 6 2 2 2 4 2 9 14 3 1 2
-150 0
CHINA, CZECH RUSSIAN
HUNGAR URUGUA
BRAZIL MAINLA REPUBLI EGYPT INDIA ITALY MEXICO PERU POLAND FEDERAT TURKEY UKRAINE
Y Y
ND C ION
Response 83 1 1 6 2 2 2 4 2 9 14 3 1 2
Com&Re NPS 46 100 -100 50 100 0 50 50 100 67 73 33 100 50
Response Com&Re NPS
5. NPS Based on Countries
Conclusion 1
• Main TN Providers
– Brazil, Russia, Poland, Egypt
Conclusion 2
• Satisfaction between main Providers
– Russia > Poland > Egypt > Brazil
Conclusion 3
• Generally, the satisfaction rate of the EPs are good.
10. Promoter Issues Level 2
% within Promoter
Cross-cultural working experience
8% Living diverse cultures and having a multi-
cultural experience
8% Awareness about local culture
6% Personal development plan
47%
Personal goal setting
6%
Integration into the local culture
5%
Visible impact of the role/responsibility
5%
5% Cultural preparation meeting or event
5% 5% Visible impact of the project/organization
Others 29 issues
11. Comment sum up
• Generally, the GCDP experience is good due to the culture aspects and personal learning.
– For example the experience in Brazil, though in the comments are almost all complaints about the LC, most
of the EPs liked the culture difference and the learning due to that.
– Also, there are a lot of good comments recommend the experience as a life changing experience due to the
personal learning in different cultures, meeting new people and the independent living experience. And a
few of the EPs are also saying the projects’ impact but this is a very small amount in the response.
• The EPs are almost all complains about Job description problem, logistics or Communications
– JD misalignments among hosting entities, EPs and even the TN taker. Some of the JDs don’t even exists.
– Logistic: accommodation is the main issue. Lots of complaints are saying that there is no clear alignment
with the accommodation.
– Communications problems: Not fast responding for the request, especially with the problem solving
• If the LC do involve the EPs into LC activities, EPs‘ satisfaction will be much better
– For some of the winter realization, EPs were saying that they don’t know anything about the LC or local
culture because people are in vacation.
• Expectation v.s. Reality problem.
– There is a lot of complains are saying LCs only cares about quantity and not taking care about the quality.
– EPs were expecting to get an impactful experience, but some of them felt that the GCDP was like a tourist
experience due to the lack of JD and lack of proper arrangement.
– Also because there is no strong support from the hosting entities, it is a bit difficult for EPs to
adjust to the culture reality
12. Based on Issues
Conclusion 4
• Logistic and lack of interaction or support from the
LC are the top Issues and the main complaints
Conclusion 5
• Culture experience is one of the very key to the
satisfaction.
Conclusion 6
• Strong culture and even internship preparation are
needed.
13. General Conclusion
• Generally, the satisfaction towards GCDP is good. The
oversea volunteering experience is having a good impact on
the EPs no mater what country it is.
• The satisfaction of GCDP now is coming from culture
experience. Even EPs are super not satisfied with the LC
service, due to the culture aspect, the NPS is OK.
• The LC service now can be consider as the bottleneck for
improving the GCDP experience quality.
14. General Suggestions
Suggestion 1 Strong alignment with the country partners
• Especially in the logistic support. And suggest the LCs to establish
LC-LC partnership to ensure this kind of logistic support.
Suggestion 2 Culture preparation strengthen
• To focus more on introducing the real realities of the internship, the
city and the culture not just talking in a general way. If it is possible
to make the hosting entities to give a concrete and complete
induction before realization. (video conference etc.)
Suggestion 3 Expectation Setting
• Though this would be the last option to do, is to lower the
expectations of the EPs and make them prepare for all kinds of
possible quality issue.
Suggestion 4 Strengthen the usage of quality reporting tools
• Make sure the EPs now when they have problems who and where
to turn to.
