1. :E-mail ahmad.mamdouh260491@gmail.com :Phone 0100-78-11869
:Address Shafik St, New Maadi, Cairo
Bachelor Degree in Accounting 2009 — 2013
Momentum Consulting & Development [Sep 2015] — Ongoing
Etisalat UAE [April 2014] — [Aug 2015]
Ahmed Mamdouh Kourny
Fahem
Date Birth
26-04-1991
Military status
Exempted
Education
Cairo University
practice the profession of accounting and to perform related business functions. Includes instruction in accounting
principles and theory, financial accounting, managerial accounting, cost accounting, budget control.
Work experience
Recruitment Specialist
Responsibilities:-
-Conduct interviews and select the right candidate.
-Prepare and post jobs to available vacancies.
-Source and attract candidates by using databases, social media.
-Screen candidate’s resumes and job applications.
-Make suggestions for process improvements to the head of recruitment team.
-Create Job descriptions and design job applications for available positions.
-Attend Employment Fairs and present the company to the applicants.
Account Advisor
Responsibilities:-
-Answer customer's inquiries with high quality.
-Ensure Customer satisfaction.
Ahmed Mamdouh Kourny Fahem 1

2. Ecco Outsourcing [Dec 2013] — [April 2014]
Centro Global Solutions [Nov 2013] — [Dec 2013]
Omniat International Calls [Sep 2013] — [Nov 2013]
Etisalat Misr [June 2012] — [Sep 2012]
-Ensure Customer satisfaction.
-Handle various nationalities with all respect to their culture.
Account Advisor
Responsibilities:-
-Maintains communication equipment by reporting problems
-Ensure Customer satisfaction.
Telemarketing Representative
Responsibilities:-
-Selling Health Insurance to Senior American Citizens
Telemarketing Representative
Responsibilities:-
-Selling internationals services to the Arab residents in USA and Canada
Technical Support Specailist
Responsibilities:-
-Maintains system capability by testing computer components
Skills
-Solid ability to conduct different types of interviews (behavioral, situational, stress etc)
-Excellent interpersonal communication skills “English and Arabic”.
-Extensive customer service experience through meeting client’s requirement.
-Make suggestions for process improvements to team leaders and supervisors.
TRAINING DEPLOYMENT
-Soft skills course at Raya contact center | April 2014
Ahmed Mamdouh Kourny Fahem 2