pelayanan kesehatan yang efektif

1. Manajemen
Strategi
Pelayanan
Kesehatan
By Agnes Ratna Saputri, S.Tr.Keb, MARS

2. Pengertian Pelayanan
Menurut Kamus BBI
Pelayanan Sebagai usaha melayani orang lain,
sedangkan melayani adalah membantu menyiapkan apa
yang diperlukan seseorang.
Menurut Para Ahli
(Thoha)
Sebagai usaha yang dilakukan oleh seseorang/kelompok
tertentu untuk memberikan bantuan dan kemudahan
kepada masyarakat dalam rangka mencapai suatu
tujuann tertentu.
Menurut Umum
Suatu upaya yang diselenggarakan sendiri atau secara
Bersama-sama dalam suatu organisasi untuk memelihara
dan meningkatkan Kesehatan, mencegah dan
menyembuhkan Penyakit serta memulihkan Kesehatan
perorangan ataupun masyarakat.
Menurut Keputusan
Menteri
Pendayagunaan
Aparatur Negara
Segala bentuk kegiatan pelayanan umum yang
dilaksanakan oleh instansi pemerintah pusat, di daerah
dan di lingkungan Badan Usaha Milik Negara.

3. Asas Pelayanan
01
03
02
04
Kondisional
Transparasi
Partisipatif
Akuntabilitas
05
Kesamaan
Hak 06 Keseimbanga
n hak dan
kewajiban

4. Ciri – Ciri Pelayanan
Menurut Kasmir (2006:34)
1. Tersedianya karyawan yang baik
2. Tersedianya sarana dan prasarana yang baik
3. Bertanggung jawab kepada setiap (pelanggan) sejak awal
hingga akhir
4. Mampu melayani secara cepat dan tepat
5. Mampu berkomunikasi
6. Memberikan jaminan kerahasiaan setiap transaksi.
7. Memiliki pengetahuan dan kemampuan yang baik
8. Berusaha memahami kebutuhan (pelanggan)
9. Mampu memberikan kepercayaan kepada (pelanggan)

5. Penyedia
Layanan
Penerima
Layanan
Jenis Layanan Kepuasan
Pelanggan
Unsur – Unsur
Pelayanan
Menurut Barata
(2004:11)

6. Pedoman untuk mengukur kualitas pelayanan Menurut Pasalong
(2013:135) telah diuraikan sebagai berikut:
Tampilan
Kehandalan
Ketanggapan
Jaminan
Peduli

7. Pelayanan Kesehatan
Pengertian
• Pelayanan
kesehatan
adalah segala
upaya dan
kegiatan
pencegahan dan
pengobatan
penyakit.
Ciri-Ciri
• Usaha Sendiri
• Usaha Lembaga
• Memiliki Tujuan
yang dicapai
• Lingkup program
• Sasaran
Pelayanan

8. Model Segitiga Pelayanan
Customers
Strategi
Pelayanan
SDM
Sistem

9. Jenis Pelayanan Kesehatan
Pelayanan
Kesehatan
Masyarakat
Pelayanan
Kedokteran

10. Pre-k holiday celebration
Mercury is the closest
planet to the Sun and
the smallest of them all
Venus has a beautiful
name and is the
second planet from the
Sun
Despite being red,
Mars is actually a cold
place. It’s full of iron
oxide dust
Presents Food Drinks

11. Pre-k Saint Patrick activities
Mars is actually a very
cold place
Venus has extremely high
temperatures
Jupiter is the biggest
planet of them all
Saturn is a gas giant and
has several rings
Shamrock
crafts
Typical dance
party
Leprechaun
hunt
Shamrock
story time

12. Venus has extremely
high temperatures
Neptune is a planet far
from the Sun
Valentine's Day activities
Mars is actually a very
cold place
Mercury is the closest
planet to the Sun
Saturn is a gas giant
with several rings
Jupiter is the biggest
planet of them all
Painting Crafting Puzzles
Drawing Coloring Storytime

13. Awesome
words

14. “This is a quote, words full of wisdom that
someone important said and can make the
reader get inspired”
—Someone Famous

15. A picture is worth a thousand words

16. A picture always
reinforces
the concept
Images reveal large amounts of data, so
remember: use an image instead of a long
text. Your audience will appreciate it

17. 98,300,000
Big numbers catch your audience’s attention

18. Jupiter's rotation period
9h 55m 23s
333,000
The Sun’s mass compared to Earth’s
386,000 km
Distance between Earth and the Moon

19. Mercury is the closest
planet to the Sun and
the smallest of them all
Christmas
Venus has a beautiful
name and is the
second planet from the
Sun
New Year
Despite being red,
Mars is actually a cold
place. It’s full of iron
oxide dust
4th of July
Most popular parties
50% 75%
25%

20. Computer
mockup
You can replace the image on the
screen with your own work. Just
right-click on it and select “Replace
image”

21. Tablet
mockup
You can replace the image on the
screen with your own work. Just
right-click on it and select “Replace
image”

22. Phone
mockup
You can replace the image on the
screen with your own work. Just
right-click on it and select “Replace
image”

23. Hanukkah
Carnival
Celebrations around the world
Venus is the second
planet from the Sun
Mercury is the closest
planet to the Sun

24. First celebrations
Baptism
Venus is the second
planet from the Sun
1st birthday
Mercury is the closest
planet to the Sun
School day
Despite being red, Mars is
a very cold place
Graduation
Jupiter is the biggest
planet of them all
01 02 03 04

25. Thanksgiving
Day
Love is in the air!
Valentine's Day
Mars is a red planet Venus is a hot planet
Lovely
celebrations

26. The class's favorite holidays
Winter holidays
Summer
holidays
Holy week
holidays
Class A X
Class B X
Class C X

27. Christmas’ favorite mood
Follow the link in the graph to modify its data and then paste the new
one here. For more info, click here
Jingle bells
Mercury is a small planet
Tree decorating
Jupiter is the biggest planet
Santa’s visit
Venus has high temperatures

28. Kaliyah Harris
Sofia Hill
Our team
You can speak a bit about
this person here
You can speak a bit about
this person here

29. Activities for
pre-k
02
You can enter a subtitle here if you need it

30. Activity 01
Christmas
Easter
Halloween
Valentine's Day
Place each figure in the celebration that corresponds to it. Solutions here

31. Activity 02
December
March
August
October
March
April
Join with an arrow the month to when it is celebrated. Solutions here

32. 02 03 04 05 06
Activity 03
Order from most to least the celebration you like. Put it in the box below
01

33. Activity 04
Match the same pairs. Solutions here

34. Solutions
Christmas Halloween Valentine's Day Easter
Activity 01
March
Activity 02
December October

35. Solutions
Activity 04

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