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Systems approach to ensure patient safety culture in hospitals
1. SYSTEMS APPROACH TO ENSURE PATIENT SAFETY CULTURE IN HOSPITALS
Dr Murli Janardan Sabath, MBBS, MD (Hospital Administration)
1. The systems approach to ensure a safety culture within the oganisation depends upon varius
areas of concern. Some of these spheres of activities can be controlled but majority of events and
activities that are of concern have no control at individual level. Certain activities may influence
change towards developing a safety culture, but ultimately it is the activities under control of the staff
and other stakeholders which involves implementation of laid out protocols and procedures that has a
definitive impact to ensure safety. These spheres of activities towards a systems approach can be
described as under:-
(a) Organisational Culture. An area which is of concern but we don’t have much control
on it:-
Mission/Vision/Goals
Commitment of Leadership & Management
Patient Satisfaction
Patient Safety
Staff Safety
Environment safety
(b) Safety Culture. An area where we can influence change but may not achieve 100%
achievement as we do not have total control on these:-
Attitudinal changes
Behavioural Change
Awareness of staff
Participation of Stakeholders
Evidence Based Clinical Practices
Competence of staff
(c) Safety Action Plan. Area on which we have full control and can be implemented,
monitored and evaluated for further improvement:-
Training and skill development
Effective Communication - Feedback
Safety Audit incl Facility audit
Safety Devices
Automation
Protocols & SOPs
o Hand Hygiene
o Handover protocols
o Re-assessment
o Patient Identification
o Checklists
CMEs/Updates
Reporting of errors/adverse events
2. SYSTEMS APPROACH
Organisational
Culture
Safety Culture
Safety Action Plan
SAFETY ACTION PLAN
Area on which we have full
control and can be
implemented, monitored and
evaluated for further
improvement.
Training and skill
development
Effective Communication
- Feedback
Safety Audit including
Facility audit
Safety Devices
Automation
Protocols & SOPs
o Hand Hygiene
o Handover
protocols
o Re-assessment
o Patient
Identification
o Checklists
CMEs/Updates
Reporting of errors /
adverse events
SAFETY CULTURE
An area where we can
influence change, but
do not have total control
on these.
Attitudinal changes
Behavioural Change
Awareness of staff
Participation of
Stakeholders
Evidence Based
Clinical Practices
Competence of staff
ORGANISATIONAL
CULTURE
An area which is of concern
but we don’t have much
control on it.
Mission/Vision/Goals
Commitment of
Leadership &
Management
Patient Satisfaction
Patient Safety
Staff Safety
Environment safety