This document summarizes the results of a quality of life study conducted by the Third Laguna Hills Mutual. A survey was sent to 3,427 residents and 1,456 responded. The survey found that over 96% feel Laguna Woods Village is a good place to live and nearly 79% agreed that amenities and services are good. When asked about important factors in moving to the village, residents cited location, safety from crime, and recreation. The study also examined demographics, programs, and levels of satisfaction with various village services.

1. THIRD LAGUNA HILLS MUTUAL
Quality of Life Study
Presented by Won Chang
Chair, Revitalization Committee

2. THIRD LAGUNA HILLS MUTUAL
What can be done to make Laguna Woods Village
a better place to live?
The purpose of this study is to develop and monitor
indicators of the quality of life experienced by
Village residents.
Quality of Life Study

3. THIRD LAGUNA HILLS MUTUAL
Of the 3,427 questionnaires that were
mailed out to residents who were selected
as a sample of the Third Mutual residents
during the last week of March, 2013, 1,456
responses were returned by the deadline of
April 30, 2013. The return rate was about 40
percent, and this study resulted in a margin
of error of +/- 2.5 percent (at the 95% level
of confidence) for questions answered by
the 1,456 residents.
Quality of Life Study

4. THIRD LAGUNA HILLS MUTUAL
The vast majority of residents (96.7%) feel
Laguna Woods Village is a good place to live
and agreed that service programs and
amenities are good (78.7%).
Quality of Life Study

5. THIRD LAGUNA HILLS MUTUAL
Demographic Profiles
Average age is 78 year and 3 month old
(born in 1912-1929 =31%, 1930-1939=36%,
and 1940-1964=33%);
75% live as owner and 25% as renters;
60% female and 40% male;
60% college and more education;
Quality of Life Study

6. THIRD LAGUNA HILLS MUTUAL
Income level: 25% under 30k (mode) and 60%
under 50k, average is 36,800;
An average year in residence= 10 years
1-5 37% up to 10 years, 60%. More than 10
years 40%
74% came from California;
85% are White Caucasian, Anglo European
and 11.5% Asians;
Quality of Life Study

7. THIRD LAGUNA HILLS MUTUAL
Regarding the Questions 11 to 26 (5 point
scales,” How important are the programs to
make this Village a better place to live,” The
following 5 items are rated as the best 5:
1. Street lights
3.53,
2. Landscape
3.45
3. Better look of building
3.05
4. More parking
2.98
5. Replacing our carports with alternative
2.82
Quality of Life Study

8. THIRD LAGUNA HILLS MUTUAL
Thinking of your move to Laguna Woods
Village, please check the THREE. Factors below
which were most important in your decision to
move to our Village?
1. Location
942 69.5%
2. Safety from Crime
715 52.7
3. Recreation
709 52.3
Quality of Life Study

9. THIRD LAGUNA HILLS MUTUAL
How satisfied are you with the following
services? (5 point scale)
1. Recreation
4.07
2. Street Maintenance
3.80
3. Security
3.77
4. Building Upkeep
3.61
5. Bus Service
3.59
6. Broadband (TV & Internet)
3.19
Quality of Life Study

10. THIRD LAGUNA HILLS MUTUAL
#43: The current programs and facilities at our
Village are fine and I do not want to increase our
monthly assessment for any new or expanded
programs, services, or facilities.
Mean=3.46/4
90% agree 10% disagree
#44: Broadband System (Internet and Television
including TV6) serves as a vital function of
communicating with our residents. I am willing to
pay more for upgrading the system.
Mean=2.23/4
61% disagree
Quality of Life Study

11. THIRD LAGUNA HILLS MUTUAL
#47: Compared to the last community you lived in,
would you say that moving to Laguna Woods
Village has improved life:
Mean-2.59/4 60% Yes 35% no difference 5% no
#48: How do you feel about the people who live
around you? Would you say that they are?
Mean=4.28/5
82% good
Quality of Life Study

12. THIRD LAGUNA HILLS MUTUAL
#49: How satisfied are you with your neighborhood
as a place to live?
Mean=3.62/4
82% yes
#50: All things considered, how do you feel about
the Laguna Woods Village as a place to live in?
Mean=3.64/4
97% good
Quality of Life Study

13. THIRD LAGUNA HILLS MUTUAL
#51: How often do you access the Internet?
74% daily
9% weekly
17% no
Quality of Life Study