Medical staffing qand_a-_amendment_1

HSCEDM‐16‐R‐00002
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RFP QUESTIONS AND ANSWERS
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REFERENCE QUESTION ANSWER
1
B B‐3 and J‐13 CLIN Pricing Schedule B and Attachment J‐13. The Total hours
shown on Schedule B – CLIN pricing by site does not match with
the pricing document J‐13 Medical Pricing Staffing Total hours
per site. Please advise on which is the correct number of hours?
Attachment J‐13 has been revised and is
incorporated with this amendment.
2
B B‐3 B‐3, Estimated Level of Effort, Page 1 of 132:
a. What is the current average vacancy rate for each of the
facilities outlined in this section?
b. Will the government please provide a list of current health
care vacancies—by site and by position—so that vendors can
estimate the time required to recruit and mobilize staff for the
contract performance period?
c. What is the historic average vacancy rate for each of the
facilities outlined in this section?
The current average vacancy rates are
not available. The Government has
provided a list of the current vacancies
on the contracts (by position and
location) as Attachment J‐17. Please
note, as discussed at the pre‐proposal
conference and in the SOW, the staffing
matrix changes frequently based on a
shift in a number of factors such as
detainee populations, priorities, etc. The
Contractor will be required to be flexible
in fulfilling the needs of IHSC.
Attachment J‐17 is a snapshot of the
current vacancies as of 3/23 which has
been provided to assist in preparing
recruiting strategies in preparation for
proposal submittal.
3
B B‐3 "B‐3, Estimated Level of Effort, Page 1 of 132:
a. There is no estimate provided under CLIN 0024 for "Transition
In."   Please clarify (a) what activities the government envisions
being billed under CLIN 0024 "Transition In;" and (b) why no
estimated labor or level of effort was provided.
See RFP C‐32, Transition Plan. Offerors
are required to develop and propose
their own strategy to ensure an effective
transition in. Offerors must therefore
provide its own estimate for CLIN 0024.
4
B B‐3 B‐3, Estimated Level of Effort, Page 1 of 132: Regarding the
transition period at the beginning of the Base Period:
a. Will the government accept a “phased” implementation
approach of more than 60 days, with mutually agreed‐upon “go
Offerors are required to develop and
propose their own strategy to ensure an
effective transition in, which must be
completed within 60 days of contract

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live” dates for various subsets of the facilities?
b. If the answer to (a) is “yes,” will the government agree to
continue paying prorated “transition” dollars under CLIN 024 for
those facility subsets that are scheduled for transition outside
the first 60 days of the contract?
c. If the answer to (a) is “yes,” will the government agree to
begin paying actual “labor hour” dollars (rather than CLIN 024
transition dollars) for those facility subsets whose transition is
completed well within the first 60 days of the contract?
award.
5
B B‐3 B‐3 (Solicitation, Page 1). Section B‐3 states “The Government
reserves the right to make modifications to the Site Staffing
Matrix as required to support the needs of the Government.”
Are these modifications unilateral, or must they be with the
agreement of the Contractor?
The government reserves the right to
add or delete positions unilaterally to
meet agency requirements. Mission
changes may be frequent at times
during the contract period but will be
communicated to the vendor at a
minimum on a weekly basis. The adding
and deleting of positions should be
expected and anticipated.
6
B B‐3 B‐3.  Estimated Level of Effort (a) Base Period. The RFP states
that “The Government understands that with the transition
period during the Base Period, the actual level of effort will most
likely not reach the estimates noted below”; however, on
Attachment J‐13 Medical Staffing Pricing, the Government
provides 2080 hours for every full‐time equivalent in the Base
Period.  Since the Government has accounted for 100% of the
base period hours in Attachment J‐13’s base period column,
please confirm the Contractor should propose additional hours
for the transition period even though it would exceed the
maximum hours for one full‐time equivalent
No, the transition period is 60 days and
the performance period is 305 days. The
Government anticipates less than 2080
hours for the first contract year,
however it is up to the Offeror to
develop the best strategy for
transitioning the services.
7
B B‐3 B‐3 (Solicitation, Page 1‐5). Regarding the table in Section B‐3
listing Labor Hours/Level of Effort:
1. If the Contractor can accomplish the tasks and results set forth
1. The resulting contract will be a Labor
Hour contract. The Contractor will be
paid for hours worked.

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in Section C with less hours that stated in Section B Table, will
the Government require a reduction in price?
2. If the Contractor requires additional hours to accomplish the
tasks and results set forth in Section C than the hours stated in
Section B Table, will the Government permit a higher price?
3. Do the Labor Hours/Level of Effort in the Section B Table
include overtime?
include training time?
include key personnel time?
include travel time?
7. Can the Contractor propose more or less Labor Hours than
those in Section B Table?
2. See response above.
3. The estimated LOE does not include
overtime.
4. The estimated LOE does include
Government required training hours.
5.  The LOE does not include off‐site key
personnel, but does include on‐site key
personnel. The offeror must propose
how many Contract Coordinators will be
required to oversee the health care
personnel as part of their proposal.  A
separate CLIN addressing the Contract
Coordinators has been added.
6. Travel time is not considered in the
estimated LOE hours. The Government
will not pay for “commuting” time.
However, costs for authorized travel,
including actual time in travel, will be
reimbursable under the Travel CLIN.
Travel time is not a billable expense
under this contract unless government
directed and pre‐approved in
accordance with contract C‐28. TRAVEL
7. No.
8 Duplicate Question Duplicate removed
9
B B‐3 B‐3: Level of Effort (Solicitation, Page 1). Do the LOEs represent
the minimum numbers of hours of service at each site?
2. Do the LOEs represent the maximum number of hours of
service at each site?
3. If personnel from one site travel/TDY to another site to cover
vacancies or provide surge staffing assistance, where would
those additional hours be allocated in terms of meeting site‐
1. and 2. The LOE varies over time as
mission needs change. The staffing
matrix provided in the RFP represents
the Government’s best estimate of
anticipated requirements.
3. The Contractor is required to fill all
contract positions at all sites. The

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specific LOE?
4. How are OT hours accounted for in meeting LOE
performance?
5. Please provide the LOE hours for each labor category and/or
each projected FTE at each facility.
Government is therefore measuring the
number of positions not filled at each
site. Should the Government require
support at one site which results in
moving staff on a temporary basis from
one facility to another, the Contractor
will not be penalized for the vacancy at
the original duty station due to the TDY
status of the Contractor’s staff.
4. The Contractor is required to fill all
contract positions at all sites. Therefore,
OT is not calculated in the LOE
estimated as it is not anticipated, nor
will it be authorized except under the
specific conditions identified in the
contract, C‐25 OVERTIME.
5. See Attachment J‐13, Medical Staffing
Pricing.
10
B B‐3 The base year is a shorter period than the option periods
because of the transition, but there is no reduction in the base
period hours, should the hours in the base period be reduced?
These numbers are provided as
estimates.  Please see the discussion on
page 1 (a) Base Period.
11
C C.21(C) US Citizenship is a requirement for all employees working on this
Contract except when special flights prohibit use of US Citizens.
Please explain the circumstances relevant to this contract where
contractor personnel would participate in special flight
prohibiting the use of US Citizens. Several areas in the
solicitation indicate that the employment of non‐US citizens is
prohibited on this contract.
Contractor staff will not participate in
these actions.

12
C C‐12 C‐12 (Solicitation, Page 13). “IHSC Policy Procedure and Process
Guides and Operational Memorandum”
Please provide a copy of this document
These will be provided upon contract
award.
13 C C‐15 Section C‐15 e on p. 15 says that “Site visits by candidates are a No. The services provided by the

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prerequisite to onboarding.”  May we assume that these site
visits are billable under the travel CLIN?
Contractor shall include its own internal
evaluations and screening of prospective
candidates. Contractors are required to
ensure that candidates are
knowledgeable and willing to work at,
and in the conditions existing at, each
location prior to submitting the
candidates to ICE.  Site visits must be
performed by candidates, and must be
included as part of the Contractor’s
screening process. This time is not
billable to the government.
14
C C‐15 C‐15. Staffing Requirements. (g)  States “Staff must successfully
complete requisite training and competency assessment (initial
and annual) without interrupting daily operations.”   Will the
Government provide the Competency Assessment Measuring
Tool?  Also, Who will perform and record the assessment results.
As specified in Section C‐5 (i)(2),
Offerors are required to propose and
describe  “in detail a plan to ensure
completion of all training, licensure,
certification and competency
assessment …..”
15
C C‐15 (b) C‐15 (b), Staffing Requirements, Page 15 of 132: The RFP
requires the Contractor to have capacity to conduct 100% pre‐
clearance on all candidates prior to e‐QIP initiation, on topics
including but not limited to credit worthiness, criminal
background, foreign school education, family living outside of
USA, tax issues, legal issues, licensing irregularities, and
sanctions list review.
a. Will the government please provide guidance/policy on “credit
worthiness,” as it pertains to the exclusion of a potential
employee's candidacy to work on this contract?
b. What does the government consider to be a "red flag" that
would preclude a given candidate’s eligibility for employment?
a. That information is not currently
available. However, the Contractor will
be required to use all reasonable means
to screen its potential candidates and to
recommend candidates with suitable
credit histories.
b. That information is not currently
available. See Section C‐18 (b) (10) for
reference.
16
C C‐15(e) C‐15(e) (Solicitation, Page 15). Site visits are required as part of
the recruitment process.
1. No. The Contractor will not be
penalized for Government delays.

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1. Will the contractor be subject to payment withholding if
position vacancies are due to the government’s delay in
scheduling site visits?
2. What is the government’s procedure for scheduling site visits?
3. What is the government’s timeline for scheduling site visits?
4. Is the contractor held responsible for vacancies caused by the
delays in the government scheduling site visits?
2,3,4. See RFP Section C‐5 (i) (4).
17
C C‐15(e) A site visit is required for all candidates as a prerequisite to on‐
boarding.
When in the staffing process can/does that occur, i.e. within the
30 days after initial favorable fitness determination from e‐QIP
before the candidate starts or some other timeframe?
Site visits are required after the
candidate’s successful completion of the
Contractor’s pre‐screening and
qualifications checks but prior to
submission of the e‐QIP package.
18
C C‐16 C.16. QUARTERLY REVIEW MEETINGS. “The meeting attendance
requirement will include all contract Key Personnel (PM,
Assistant PM).”  Will the Government please clarify whether ALL
key personnel must attend Quarterly review meetings, to
include Contract Coordinators, or if Quarterly Review Meetings
are for off‐site Key Personnel only, the Program Manager and
Assistant Program Manager?
Only Off‐Site Key personnel are required
to attend the quarterly meetings.
19
C C‐19 C‐19 (Solicitation, Page 19). “All staff working under this contract
shall identify themselves as employees of the Prime Contractor.”
Subcontractor employees are not employees of the Prime
Contractor. Please explain how these employees should
represent themselves as Prime Contractor employees.
All of the Contractor’s employees, team
members and subcontractors will
identify themselves as Contractor staff.
The RFP Section C‐19 has been revised.
20
C C‐2 The IHSC also provides medical support during ICE enforcement
operations in the air, on the ground, and at sea.
Can you please confirm whether contractor medical staff will
participate in these types of enforcement operations?
The Contractor will not be required to
participate in ICE enforcement
operations.
21
C C‐2 This is a diverse, multi‐cultural and multi‐national population
where greater than 20 different cultures and languages may be
encountered at any given site.
Besides the English language, are there any additional desired
Spanish is the most valuable.

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language abilities for contract healthcare workers? If so, which
additional languages are considered most valuable in this
environment?
22
C C‐20

C‐20, Security Requirements, Page 19 of 132: Assuming there is a
new awardee, will the incumbent employees on this contract be
required to re‐complete all pre‐clearance activities described in
the RFP?
No. After initial screening, incumbent
Contractor staff selected for and
choosing to transition to the new
Contractor will only need to complete a
transfer request form.
23
C C‐20.2 All contractor personnel…shall undergo a position sensitivity
analysis based on the duties each individual will perform on the
contract.
Which contractor personnel/positions would require access to
sensitive information on this contract?
All Contractor staff working at the
medical facilities may require access to
sensitive information under the
contract.
24
C C‐20.7 C‐20.7. Security Management. The RFP states “The Contractor
shall appoint a senior official to act as the Corporate Security
Officer.  The individual will interface with the OPR‐PSU through
the COR for all security matters, to include physical, personnel,
and protection of all Government information and data accessed
by the Contractor.”  We understand that this position will not be
billable to the Government; however, can the Government
please provide an estimated number of labor hours/level of
effort this individual will need to devote to the contract
annually?  For example, does the Government anticipate a full‐
time resource to be utilized to satisfy this requirement?
The Contractor shall develop and
propose its solution that ensures
adequate Corporate Security Officer
responsibilities are performed in a
satisfactory manner while considering
the number of positions that must be
staffed, the anticipated contract’s
period of performance, the number of
facilities to be staffed and the
Contractor’s pre‐screening processes.
25
C C‐25 Reference Section:
1. Is the contractor required to absorb OT if the vacancy is due to
a delay in the federal security process or other actions of the
government?
2. Does the government’s overtime policy depend on state
regulations and account for variances in state OT policy?
1. The Government will not pay for
overtime as the result of a Contractor’s
inability to staff vacancies.  If a complete
and accurate PSU package has been
submitted, the contractor will not be
held responsible for the days the
applicant is active and responsive to the
PSU process.  The Contractor must pre‐

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screen all candidates in order to
minimize delays in the security process.
The contractor is responsible for any
delays found on the applicant or
contractors part of the PSU process.
2. No.  See C‐25 OVERTIME.
26
C C‐25 C‐25 (Solicitation, Page 26). “If the overtime is due to the
absence or vacancy of a federal employee, and the Contractor’s
employee utilized to fill the position has worked or will work
over forty (40) hours that week”
Is the Contractor required to cover for all absent federal
employees? If so, please provide a staffing matrix describing the
federal employees for which the Contractor is expected to cover.
If the Contractor does not have personnel available who agree to
work overtime to cover for a federal employee, will the
Contractor be considered non‐compliant for any purpose,
including for purpose of application of the withholding
requirements of the QASP?
1. If a Contractor is requested to cover
for federal vacancies or absences, they
will be entitled to overtime if the
Contractor staff works over 40 hours
that week. Prior to accepting any
Government requests for coverage of a
federal vacancy, the Contractor must
first ensure that it has filled vacant
positions under its contract.
2. The Contractor will not be considered
non‐compliant for the purposes of
deducting or withholding under the
staffing portion of the QASP.
27
C C‐25 C‐25. Overtime (d). The RFP states “In computing overtime rates
payable under the terms of this contract, the Contractor shall
use the employee’s hourly basic rate of pay multiplied by 1.5.
The basic rate of pay includes employee contributions to fringe
benefits, but excludes the Contractor’s contributions, costs, or
payment of cash equivalents for fringe benefits.”  If the
Government is only requesting fully‐burdened unit prices to be
submitted as part of each Contractor’s price proposal, how does
the Government intend to compute the costs associated with
direct labor and allowable fringe benefits for authorized
overtime reimbursement to the Contractor?
The Government will rely on the
Contractor to compute the overtime
rate payable by the government, based
on the stated requirement.  This rate
shall be provided by the Contractor to
the Government upon request for
overtime.
28
C C‐25 Where local laws dictate daily thresholds for the payment of
overtime pay differential, will the Government pay the
No. The Government will pay a single
rate for each position, regardless of the

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contractor accordingly under the circumstances set out in
paragraph (a)?
shift. It is the Contractor’s responsibility
to ensure compliance with all labor laws.
The Government will pay overtime as
specified in C‐25 OVERTIME.
29
C C‐26 "C‐26, Time Clock (Solicitation, Page 27). The government uses
an electronic timekeeping system.
1. Is the agency open to utilizing a digital timekeeping system?
2. If the government is responsible for time cards, what is the
government’s records retention policy and when is the last time
it was updated?
3. Will the government maintain the contingent labor’s time
cards?
4. How long are records retained?
1. The Contractor may use the
timekeeping system of its choice.
2. The Government must maintain its
own independent system of verification
of hours worked to validate against the
invoice.
3 & 4. The Government will maintain its
records for the allotted number of years
required following the end of the
contract.
30
C C‐26 Will the Contractor be permitted access to reports of its
employees punches or its employees' timecards?
Yes. The Contractor will have access to
the governments timekeeping records.
31
C C‐26( C )
and (D)
"Reference Section C‐26( C ) and (D):
1. Will the government provide a secure area for timecards?
2. Will the government inform contractor employees of this
secure area during orientation?
3. If the contractor is not responsible for the lost timecard, is the
contractor required to submit a justification to the technical
monitor?"
The Contractor’s staff are each
responsible for the security of their
timecard (if a timecard is used). Any
missing data on the contractors hours
worked must be validated by on site
government technical monitor.
32
C C‐3 C‐3 (Solicitation, Page 7). The government states that “mission
changes may be frequent and require substantial flexibility and
adaptability on the part of the contractor.” Aside from changes
in the level of staffing, can you provide other examples of the
types of changes that might be required of the Contractor?
Surges in migration patterns
necessitating the need for permanent or
temporary facilities in areas currently
without the capacity is one (and most
common) example of such a change.
33
C C‐32 Transition Period ‐ Please clarify how the transition period will
work.  Will the incumbent Health Care Professional (HCP)
continue to work for the incumbent contractor during the full 60
day transition period? Or will the new contractor be able to
propose its own strategy to ensure an
effective transition in.

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transition the HCPs upon becoming fully compliant with all
aspects of this contract prior to the completion of the 60 days?
34
C C‐32 Will the new contractor be required to re‐credential all
incumbent staff?
After initial screening, incumbent
Contractor staff selected for and
choosing to transition to the new
Contractor will only need to complete a
transfer request form.
35
C C‐32 Will incumbents staff be made available to the Awardee Yes. FAR clause 52.237‐3 Continuity of
Services was included in the incumbent
contracts.
36
C C‐32 Please elaborate on the types of licenses and permits that may
be required as mentioned in the Transition plan on page 120  (2),
letter c
This references all applicable licenses
and permits needed to transact business
in the states where employees will be
working.
37
C C‐34 and J‐
13
Reference J‐13: C‐34 defines a Casual Staff as “an employee who
has successfully completed the Orientation Period and who
normally works less than 32 hours is considered part‐time and
does not have a regular schedule. This is also considered on‐call
or pro re nata (prn).”  Due to this definition, will the Government
revise attachment J‐13 “Medical Staffing Pricing” to more
accurately reflect the Casual workers part‐time or unscheduled
hours?
Attachment J‐13 has been revised
however the vendor is expected to
provide a plan in their proposal
including the use of additional staff, of
how they intend to meet the 2080
requirement as part of the QCP.
38
C C‐5 "C‐5(i)(2) (Solicitation, Page 9) The government states in
subsection (2) that “the Contractor will conduct on‐site,
discipline specific training and competency assessment” and
“Contractor may propose to use a web based solution as part of
this plan.”
1. Can the government clarify the scope of the on‐site training
requested?
2. Does this training requirement apply to all job positions at all
sites?
3. Is the government requesting a specific number of hours and
1. Each site conducts a standard set of
training as part of its training and
orientation period (generally 40 hours).
2. Training and competencies are
specific to labor category however a
subset is required by all staff.
3. The government has a set of required
training in addition to any training
required on the part of the contractor.
4. Yes. Government required training

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subject matter, or does the contractor have discretion to
determine the appropriate scope of training?
4. Would hours spent training count toward the LOE described in
B‐2?
5. What logistical requirements must be met to coordinate
training sessions? For example, would the government provide
computer equipment, training facilities, or limit the hours and
availability of training?
hours are inclusive of the LOE hours
listed.
5. See Section C‐5 (i) (2) for this
requirement.
39
C C‐5(i)(3) C‐5(i)(3) (Solicitation, Page 9). The government states in
subsection (3) that “Contractor shall propose and describe in
detail a plan for coverage” for absences.
1. Does the coverage requirement apply to all personnel,
including IHSC employees or only contractor personnel?
2. Do the coverage requirements apply to all positions at all
facilities or only a subset of the staff?
3. Are training sessions considered absences from work that
require coverage?
4. Will the government allow the contractor to build a pool of
pre‐approved coverage personnel (i.e., HCWs not included in the
staffing matrix who apply for and receive security clearance but
are not working regularly scheduled shifts), to remain available
for covering unfilled shifts?
5. Will the government limit the size and number of personnel
engaged in a coverage pool?
6. Will the government provide security waivers for coverage
personnel who are pending security clearance but are otherwise
qualified to provide coverage?
7. How many weeks of onboarding or training will the
government require of coverage personnel before they can
cover shifts?
1. If contractor is requested to cover for
federal vacancies or absences, they will
be entitled to overtime if the Contractor
staff works over 40 hours that week.
Prior to accepting any Government
requests for coverage of a federal
vacancy, the Contractor must first
ensure that it has filled vacant positions
under its contract.
2. See the QASP for the coverage
requirements.
3. Although training is not considered an
absence from work, the contractor must
ensure appropriate clinic coverage to
meet the mission needs.
4. See Section C‐5 (i) (3).
5. See Section C‐5 (i) (3).
6. No. Only cleared staff may work on
site.
7. The training requirements for
permanent full time staff are the same
as for casual or prn staff. The
prospective Contractor staff must
successfully complete all training

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requirements which could last up to six
weeks.

40
C C‐5(i)(4) C‐5(i)(4) (Solicitation, Page 9). The government states in
subsection (4) that “contractor shall propose and describe in
detail a supervision plan with the goal of providing, to the
greatest extent possible, direct on‐site supervision and direction
to the employees.”
1. Will the government allow the contractor to provide a
dedicated supervisor at each facility to provide full time
supervision?
2. If supervision requires contracted HCWs to participate in
supervisory assessments, consultations, or reviews – would
these hours be included and applied to the LOE?
3. Will the government make on‐site offices, furniture, or other
equipment available to supervisors?
4. Will the government provide quarterly or annual feedback
regarding the performance of contracted HCWs to be included in
contractor’s periodic employee reviews?
1. Propose and describe in detail a
supervision plan with the goal of
providing, to the greatest extent
possible, direct on‐site supervision and
direction to the employees.
2. Hours dedicated to the Contractor’s
supervisor requirements are not billable
to the Government.
3. Yes. The Government will furnish
equipment as appropriate.
4. The Government shall not provide
input toward Contractor staff employee
reviews or evaluations. However should
the Government identify any issues
related to Contractor staff performance,
the Contract will be notified.
41
C C‐5(i)(6) C‐5(i)(6) (Solicitation, Page 9). Regarding subsection 6, Staff
Scheduling Plan:
1. Can the government confirm that the contractor will have
exclusive discretion to schedule its employees for weekly shifts?
2. What information will the government provide to enable the
contractor to effectively schedule personnel; for example, would
the government provide weekly reports of total shift
requirements and the availability of IHSC personnel for particular
shifts?
1. No. The Contractor will fill the shifts
as identified by and in conjunction with
the local Government Technical
Monitor.
2. See above. ICE has provided
attachment J‐16 which outlines a sample
schedule for each of the sites.
42
C C‐6 C‐6. CONTRACTOR PERSONNEL: ROLES AND RESPONSIBILITIES.
Can Key Personnel that is in addition to Government‐identified
Key Personnel be proposed by the Offeror?
Yes. See Section C‐5 (i) (4).
43 C C‐6 C‐6. (a) Key Personnel. CONTRACTOR PERSONNEL: ROLES AND The Government does not have position

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RESPONSIBILITIES. C‐6. (a). states “The Government shall have
the right to reject Key Personnel used by Contractor if they fail to
meet the position description requirements.”
To enable Offerors to meet these requirements, will the
Government please provide Position Descriptions for
Government‐identified Key Personnel, Program Manager and
Assistant Program Manager, that include specific educational
requirements, expected years of experience in detention
healthcare, etc.?
descriptions for PM and APM. The
Offeror must propose personnel best
suited for the responsibilities outlined in
Section C‐6 (1), and this should be
demonstrated in the respective
resumes.
44
C C‐6 The Contract Coordinators are listed as on‐site personnel.
How many Contract Coordinators are employed on the
incumbent contract?  At which locations are the Contract
Coordinators positioned?  Is this staffing level for the Contract
Coordinators considered satisfactory?
There are no Contract Coordinators on
the incumbent contract. This is a new
requirement. All on‐site positions
identified in the RFP were established to
meet the current needs of the agency.
These positions should not be changed
in the proposal submission. The only on‐
site position the offer may propose is
the Contract coordinator. The proposal
should address the number required
and how the Offeror intends to utilize
the Contract Coordinators to effectively
manage their employees.
45
C C‐6 / C‐13 C‐6 / C‐13, Key Personnel. There are two separate sections
Identifying Key Personnel required for the program.  Can the
Government confirm what Key Personnel require Resume
inclusion with the proposal submission?
All identified Key Personnel off‐site (PM
and APM)_and on‐site (Contract
Coodinators) must have an accompanied
resume.
46
C C‐6(a)1 "Reference C‐6(a)1. Off‐Site Key Personnel.
We cannot locate the position descriptions for off‐site Key
Personnel in the solicitation.  Should offerors’ develop and
submit position descriptions for off‐site key personnel or will the
Government provide position descriptions for off‐site key
personnel? "
The Government does not have position
descriptions for PM and APM. The
Offeror must propose personnel best
suited for the responsibilities outlined in
Section C‐6 (1), and this should be
demonstrated in the respective

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resumes.
47
C C‐6/C‐13 C‐6/C‐13/Table‐subsection title / (2) Key Personnel/Capability
and experience of Key Personnel/Capability and Experience of
Key Personnel. On page 119 of Section L the table clearly states
that the Offeror only need resumes for 2 people, giving us 4
pages total of resumes. While on page 122 of Section L, in
section 2 it states that Resumes are required for each Key
Personnel proposed. (Resumes are limited to two (2) single‐
sided pages each, but are excluded from the overall page
limitation). In Section C of the solicitation, the government
references on pages 10 and 13 additional Key Personnel that
exceeds 2 people, which contradicts what is referenced in the
table on page 119. Will the government please clarify the
number of resumes required for Offeror's submission?
As indicated on p.122 “Resumes are
required for each Key personnel
proposed (PM, APM, Contract
Coordinators). Resumes are limited to
two single‐sided pages but are excluded
from the overall page limitation.”
48
C C‐7 National Commission on Correctional Health care (NCCHC)
(where applicable).  Which facilities are NCCHC accredited?
All facilities are NCCHC except for Dilley
and Berks.
49
C C‐7 and C‐
12
C‐7 and C‐12 (Solicitation, Page 11 and 13). “The Government
reserves the right to adjust this list at any time based on the
mission, changing health care needs, legislation, or other
circumstances that dictate changes in practice.” Are these
adjustments unilateral, or must they be with the agreement of
the Contractor? If the adjustment increases the cost of
performance, will an equitable adjustment be considered?
As referenced in the SOW the staffing
matrix will frequently change based on
the mission need. The government
reserves the right to add or delete
positions unilaterally to meet agency
requirements. Contractors are entitled
to adjustments as specified in 52.243‐3 ‐
‐ Changes ‐‐ Time‐and‐Materials or
Labor‐Hours. This clause is added with
this Amendment.
50
C C‐8 through
C‐13
C‐8 through C‐13, South Texas Family Residential Center, Pages
11 through 14 of 132:
a. Is this a privately run facility?
b. Please provide a list of current vacancies at the South Texas
Family Residential Center (especially provider vacancies).
c. Due to the uncertainty of ongoing services at the South Texas
(a) The medical clinic is run by IHSC and
utilizes Contractor staff to augment the
Government staff. (b) The list of
vacancies has been provided as
Attachment J‐17 (c) The RFP has been
designed to allow the offerors to

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Family Residential Center, will the government accept invoices
that reflect the dollar amounts necessary to secure services that
the market may view as temporary?
propose solutions to ensure it is
adequately staffed.
51
C C‐9 Section C‐9 states “All offsite and emergent care shall be in
compliance with the MedPars system outlined in J‐4: Offsite and
Emergent Care.” Does the government require the contractor to
provide offsite and emergent care? If so, can you please
elaborate additional details regarding the scope of those
requirements?
The government does not require the
contractor to provide off‐site care, but
there are positions and responsibilities
where the contractor will be required to
coordinate with off‐site provider for
appropriate medical care.
52
C C‐9 and J‐7   Do any of the facilities have an electronic medical record
application in place?
All IHSC facilities outlined in this RFP
utilize Electronic Clinical Works (eCW).
53
C and L C‐32 and L‐
9.2(c)(2)
RFP states the Transition Plan shall address “Licenses and
Permits obtained prior to performance?
1. What is the Government referencing, corporate licenses, state
accounts and permits or is this related to employee licenses and
permits? Can the Government elaborate on what specific
licenses and permits it is referencing here?
Although the offeror will be required to
ensure all staff are appropriately
licensed, this references all applicable
licenses and permits needed to transact
business in the states where employees
will be working.
54
9.2(c)(2)
Requirement is to cover in the Transition Plan the Training of
new and incumbent employees.
If incumbent employees have already been trained on
Government requirements does the offeror need to retrain them
during Transition or after award?
No. The offeror will only need to ensure
all training is up to date and compliant
with the requirements of the
government.
55
9.1(i)
RFP states that Key Personnel are the PM, APM and Contract
Coordinators but there seems to be only 2 resumes required
based on the proposal table top of page 119 of 132
Can the Government clarify 1) all the Key Personnel and 2) which
of these key personnel requires the submission of Resumes with
the proposal?
All Key Personnel require resumes. The
off‐site Key Personnel referenced are
the PM and APM. The Contract
Coordinators are on‐site Key Personnel
and will also require resumes. The total
number will be based on the offerors
proposed solution. The chart on page
118 paragraph 9.1 (i) have been revised.
56
9.2(c)(3)
The RFP requires submission of a Quality Control Plan with the
proposal that must cover numerous items “in detail” per C‐5.  It
The Government does not intend to
increase the page count.

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would be difficult to sufficiently cover all of the requirements
along with everything else within the 50 page limit.
Will the Government consider 1) eliminating the QCP from page
count and placing it as an Attachment at the end of Volume I; or
2) increasing the Technical page count to 60 pages; or 3)
reducing and specifying what is required for submission with the
proposal and what must be added after award?
57
C and L C‐7, C‐12
and L‐9.2
C‐7, C‐12 and L‐9.2 (Solicitation, Page 11, 13 & 119). “ICE and
IHSC Codes of Conduct”
Please provide a copy of this document.
The ICE employee Code of Conduct is
readily available online.
58
C and L C‐7, C‐34
and L‐9.2
“IHSC National Policy Directives” C‐7, C‐34 and L‐9.2 (Solicitation,
Page 11, 37 and 119)
Please provide a copy of this document. Please note also that
the link in the Glossary to the Department of Homeland Security
Lexicon and DHS Directives System – Instruction #248‐01‐001,
Revision 1 – Medical Quality Management are broken.
The government is not able to provide a
copy of the directives since these are
proprietary documents and will be
available upon award.
59
F F‐4 Section F – Deliverables states that the Quality Control Plan
(QCP) is due upon contract award; however, the Technical
Approach section states the QCP should be submitted with the
proposal. Please clarify.
QCP should be submitted with the
proposal. It will need to be updated as
needed throughout the contract
performance cycle. Section F.4 has been
revised.
60
General My company currently contracts with the State of Washington to
provide Dental Hygienists to different locations. We have staff
available in the Tacoma area but we do not provide any other
services besides Hygienists. Will this bid potentially be open to
multiple providers or will it be for a single source?
The Government intends to award a
single contract for one company to
provide all required positions.
61 General Is the incumbent eligible to compete in this opportunity? Yes, this is an unrestricted procurement
62
General What is the current contract number? HSCECR‐12‐F‐00048 and HSCEDM‐15‐C‐
00004
63
General What was the award amount for the current contract?   $249,164,992.96 (over 5 years) and
$28,799,940.48 (one year)
64 General Who is the incumbent and the current contract value? InGenesis Inc. ($249,164,992.96) over 5

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years and Maxim Healthcare Services,
Inc. ($28,799,940.48) over one yr.
65 General Are there any vacant positions under the current contract? Yes. See Attachment J‐17
66
General Shall offerors submit pricing on the SF 1449 Schedule B, or only
on the Excel, attachment J‐13?
Yes, identify the total for each facility on
the SF 1449. The data provided in
Attachment J‐13 must support the totals
provided on the SF 1449.
67
General Are we able to use large business as sub‐contractors on this
opportunity
Yes. This is an unrestricted procurement
68
General Who is the prime vendor and are they able to re‐bid the
opportunity
InGenesis Inc. ($249,164,992.96) and
Maxim Healthcare Services, Inc.
($28,799,940.48). Yes, they are able to
rebid.
69
General Please explain why this requirement is being resolicited so far in
advance of the completion of the incumbent contract, since
there option periods remain
The Government believes that the new
contract structure more accurately
captures the requirement.
70
General Can you please provide some insight into the primary
challenges/risks that the Government projects for this project
based upon lessons learned from previous/incumbent contracts
for the same type of requirements?
As mentioned at the pre‐proposal
conference, the main challenges are
staffing and retention of staff for the
remote locations, and the difficulty
finding staff willing to work in a
correctional/detention environment.
71
General What is the current annualized personnel turnover rate by
location?  Which positions/labor categories have historically
presented the highest rates of turnover?
The Government does not have this
information. Attachment J‐17 has been
provided to show the current vacancies.

72
H H‐10 Training and Education, page 82. Please confirm that the
Government will bear the costs of all training and education
provided throughout sections 115.31 – 115.35 of the solicitation.
All training and education related to
115.31 – 115.35 is available on‐site and
does not require additional costs.
73
H H‐14 PRIV 2.5 – Requirement for Privacy Lead
Is the privacy lead a billable contractor position for the contract?
No.
74 H H‐5 H‐5, Page 69 ‐ Will the Government provide an estimated The number of patient visits will vary

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number of patient visits per day for all clinical positions at each
location? Or perhaps the total number of patient encounters per
year for all sites? This will facilitate appropriate estimated
pricing for malpractice insurance.
o Please confirm that the coverage levels provided in Section H‐5
this coverage required only for providers (physicians) or is this
be applicable to all healthcare professionals under this contract?
from site to site. Below is the number
and type of health care services
provided in FY 2015.

Intake Screenings – 199,107
Physical Exams – 87,078
Sick Calls – 126,486
Urgent Care Visits – 21,245
Emergency Room/
Off‐Site Referrals – 19,483
Dental Visits – 24,233
Mental Health Interventions – 90,276
Prescriptions Filled – 234,001

The offeror is required to offer the
minimum coverage mentioned in the
RFP.

The coverage is applicable to all
healthcare providers under this
contract.
75
H H‐8.14 H‐8.14. PRIV 2.5: Requirement for Privacy Lead. The RFP states
“The Privacy Lead shall be responsible for providing adequate
support to DHS to ensure DHS can complete any required PTA,
PIA, SORN, or other supporting documentation to support
privacy compliance.”  We understand that this position will not
be billable to the Government; however, can the Government
please provide an estimated number of labor hours/level of
effort this individual will need to devote to the contract
annually? For example, does the Government anticipate a full‐
time resource to be utilized to satisfy this requirement?
The Government does not expect this
position to be a full time resource,
however it is the Offerors responsibility
to apply its knowledge of the RFP and
requisite expertise to determine what
level of effort will be required.
76 I I 52.216.24, Limitation of Government Liability, Page 99 of 132: This clause has been removed from the

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This clause indicates the Contractor will have a “not to exceed”
amount on its expenditures.  Having previously stated that
“mission changes may be frequent and require substantive
flexibility and adaptability on the part of the Contractor,” (Page 7
of 132), will the government please confirm this “not to exceed”
amount will also be flexible?
RFP.
77
I I 52.217.9, Option to Extend the Term of the Contract, Page 100
of 132: This Please confirm that if the government provides the
Contractor with written 30‐day notice of its intent to extend the
contract, the Contractor has the option to refuse the notice of
extension
FAR 2.101‐“Option” means a unilateral
right in a contract by which, for a
specified time, the Government may
elect to purchase additional supplies or
services called for by the contract, or
may elect to extend the term of the
contract.

78
J J‐1 J‐1 Staffing Matrix
Please provide the number of hours each of the site position
codes are expected each year.
See J‐13.
79
J J‐1 Is the staffing level the same for week days and weekends? No. Although there are minimum
staffing levels. Depending on each
individual site, the Government’s needs
change. It will be the responsibility of
the Contractor to determine appropriate
staffing levels, and must be in
agreement with the GTM at each site.
The Government has included
Attachment J‐16 to help assist in
answering this question.
80
J J‐1 Please identify the hours of work for each job position code
required for night shift, weekend, on‐call, OT or other shift
assignment outside normal business hours.
It is the offerors responsibility to apply
its knowledge of the RFP and requisite
expertise to propose how this will be
accomplished. The Government has

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included Attachment J‐16 to help assist
in answering this question.
81
J J‐1 Does the government’s proposed staffing matrix in J‐1 meet the
Level of Effort indicated in B‐3?
Yes.
82
J J‐1 Can the contractor propose and would the government accept a
different staffing matrix to accomplish the required LOE?
No.

83 J J‐1 Are contract coordinators included in the staffing matrix LOE? No.
84
J J‐1 Can the contractor utilize more than 1 employee to fulfill the
service requirements for each site position code?
It is the Contractor’s responsibility to fill
each position, for all days and shifts
required.  The Contractor must
therefore propose its own solution to
ensure full coverage.
85
J J‐1 If the contractor is limited to 1 employee per site position code,
can the contractor pre‐qualify and backfill the position by
submitting one or more backup candidates for security
clearance?
The Contractor may submit more than
one candidate per position code. The
Contractor should explain this process in
their proposal to ensure an adequate
number of candidates are submitted.
86
J J‐1 Please provide details regarding the composition of the IHSC
staff available at each facility, i.e., the total number of personnel
for each job position and their availability to work regular and
irregular shifts.
The Government will not be providing
this information.
87
J J‐1 Please identify the job position codes in the staffing matrix that
are responsible for providing coverage for unexpected or
planned absences.
The Government has provided the
number of positions required. The
Offeror is responsible for proposing an
adequate number of staff to cover shifts
for unexpected or planned absences.
See C‐5(i)(3)
88
J J‐1 Has the government determined that the coverage positions
included in the site matrix include a sufficient number of service
hours to provide all the coverage services required?
The Government has determined there
will be sufficient coverage if all positions
included on the site staffing matrix are
filled with scheduled staff.

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89
J J‐1 Can the contractor increase the number of positions allocated
for coverage if it determines that a greater number of personnel
are required to provide adequate coverage for unexpected or
planned absences?
The Contractor may create a pool of
employees to assist with coverage. The
Government requires the Offeror to
submit as part of the Technical
Approach. a plan outlining the number
of pool staff required to provide
support. The plan shall also address how
the Offeror will ensure the pool staff
members are working adequate hours
to maintain competency.
90
J J‐1 Are any of the site position codes considered part‐time? Yes they are designated by “PT” in the
position code.
91
J J‐1 Is there a difference between a part time position and a casual
position?
A part time position is 0.5 FTE; casual
staffs have been removed from the
staffing matrix, and the reference has
been removed from the contract.
92
J J‐1 Where site position codes refer to full time labor, may the
contractor utilize more than 1 person to perform the work, i.e.,
by engaging multiple employees in part‐time work?
It is the Contractor’s responsibility to fill
each position, for all days and shifts
required.  The Contractor must
therefore propose its own solution to
ensure full coverage.
93
J J‐11 The Site Status Report indicates it should be 24 pages.  Only 18
pages are included with the provided documents.  If there are 24
pages to this document, please provide the additional pages of
this document
This is an error. The document is 18
pages. All 18 pages were included in the
attachment.

94
J J‐13 For location code Berks, Position code BE‐AA‐1 , will the
Contractor be required to provide Administrative Assistant
services at Berks on Federal Holidays?
This may be optional and dependent
upon the needs of the facility.
95
J J‐13 For location code Berks, Position code BE‐AA‐1 , if the
Administrative Assistant at Berks has a planned absence, will the
Contractor be required to provide a second Administrative
Assistant to cover the absence?
All FTE positons require 2080 productive
hours per year.  The Offeror shall
describe how it will meet this
requirement in its proposal.

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96
J J‐13 For location code Berks, Position code BE‐AA‐1, if the
Administrative Assistant at Berks has an unplanned absence, will
the Contractor be required to provide a second Administrative
Assistant to cover the absence?
See response to question #95.
97
J J‐13 J‐13, Medical Staffing Pricing. Is the offeror permitted, as part of
its technical solution, to propose additional casual staff to
augment its staffing when necessary, without pricing those
personnel in the Pricing Matrix given that they will only be
invoiced if another staff person is unavailable?
The Contractor may create a pool of
employees to assist with coverage. The
Government requires the Contractor to
submit as part of their Technical
Approach, a plan outlining the number
of pool staff required to provide
support. The plan must also address
how the Contractor will ensure the pool
staff members are working adequate
hours to maintain competency.
98
J J‐13 J‐13, Medical Staffing Pricing and K‐3 (Solicitation, Page 111).
“The offeror must specify whether the fixed hourly rate for each
labor category applies to labor performed by – (1) The Offeror;
(2) Subcontractors; and/or (3) Divisions, subsidiaries, or affiliates
of the offeror under a common control.” May we amend the
Pricing Matrix spreadsheet to provide this information?
No. Identify this information within the
Management Approach, Volume I(b).
99
J J‐13 J‐13, Medical Staffing Pricing. Are exit interviews currently
conducted on the contract? If not, how should we account for
this requirement in the pricing (e.g., 30 minutes per interview
added to Program Management Team)?
The Government will not direct Offerors
in selecting costs to include in its
overhead pools.
100
J J‐13 J‐13, Medical Staffing Pricing. Members of the Program
Management Team and Supervisors (Contract Coordinators) are
not listed on the staffing plan. Are these personnel to be
included as overhead expenses? Should we incorporate a
portion of those personnel into the proposed bill rates?
Amendment 1 adds the position of
Contract Coordinator as a direct‐charge
position under the contract.
101
J J‐13 J‐13, Medical Staffing Pricing. The Pricing Sheet indicates that
coverage is required for a maximum of 2,080 annual hours. Does
this mean that Holidays and PTO are to be billed separately (this
Each position requires coverage for the
number of annual hours specified in the
RFP. Offerors are required to develop

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would seem to go against the recent trend of adding more
components to the bill rate)? Or, will we need to estimate
additional FTEs to cover for the full time employees who will
take PTO and days off on Holidays (this is what we did on the
cost‐plus bid last summer).
and propose its own strategy to ensure
coverage of those hours.
102
J J‐13 J‐13, Medical Staffing Pricing. The total hours for each location in
the Solicitation (PDF) do not match what is in the Pricing sheet
(Excel). Namely, the totals hours listed in the Solicitation seems
to exclude the casual hours listed on the Pricing Sheet. Can we
assume that the cause FTEs are intended to cover for the full
time employees who will take PTO and days off on Holidays?
Casual staff have been removed from
the staffing matrix, and the reference
has been removed from the contract.
103
J J‐13 J‐13, Medical Staffing Pricing. How are we to estimate the FTEs
and hours required to complete the transition period?
propose its own plan to ensure an
effective transition in.
104
J J‐13 In reviewing the spreadsheet (Attachment J‐13), the B Tables,
and the estimated level of effort (B‐3) the hours between
Attachment J‐13 and the level of effort do not match. Since we
are not supposed to make changes to the spreadsheet, which
hours are correct?
105
J J‐13 There are multiple levels of some labor categories (Nurse (I – IV
or Licensed Practical Nurse I‐III), but the spreadsheet
instructions state we cannot modify the spreadsheet, so how do
we propose multiple levels without adjusting the spreadsheet?
In addition, we would like to propose shift differential for some
staff, but cannot do that without making changes to the
spreadsheet, can we modify to allow for shift differential?
No. The Government will pay a single
rate for each position regardless of what
shift is worked and regardless of the
level of the individual filling the position.
It is the Offeror's responsibility to
ensure its proposed rates consider
various levels and various shift
differentials it may pay to its employees.
106
J J‐13 Attachment J‐13.  Tab “Family Residential Facility. Can the
Government please explain the meaning of “‐S” appended to the
end of some of the labor categories listed in Dilley, TX?  For
example, cell B12 shows “Licensed Vocational Nurse‐S”.
The “S“ indicates that the position
requires fluency in the   Spanish
language.
107 J J‐13 Attachment J‐13. The hours proposed for each full‐time All FTE positons require 2080 productive

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equivalent appears to account for productive and non‐
productive labor hours.  Please confirm that paid‐time off and
holiday leave are not billable to the Government.
hours per year.  Paid time off and
holiday leave are not billable to the
government
108
J J‐13 Attachment J‐13.  The sum of the hours for each facility/site in
Attachment J‐13 Medical Staffing Pricing do not equal the
estimated labor hours/level of effort for each site (or in total) on
pages 1‐5 of the solicitation.  We understand that the hours on
pages 1‐5 of the solicitation are just estimates; however, we
want to ensure that the Government is aware of this difference
and that it was intended. Please confirm/advise
Casual staff does not contribute to the
sites LOE.  They are back up staff and
should be used to cover vacations and
unscheduled absences.
109
J J‐13 J13 – Medical Staffing Price Proposal – Transition Period Pricing ‐
This tab requires the offeror to input the number of personnel
and number of hours required by position type and location for
the transition period.  Please explain how we are to complete
this spreadsheet.
Offerors shall provide rates and hours
for the labor categories it intends to
utilize in support of the transition
period.
110
J J‐13 Why isn’t the Contract Coordinator listed on the pricing
spreadsheet?
Separate CLINs addressing the Contract
Coordinators have been added to J‐13.

All on‐site positions identified in the RFP
were established to meet the current
needs of the agency. These positions
should not be changed in the proposal
submissions. The only on‐site positions
the offeror may propose is the Contract
Coordinator.  The proposal should
address the number required and how
the Offeror intends to utilize the
Contract Coordinators to manage their
employees.

111
J J‐13 Reference Attachment J‐13 Medical Staffing Pricing. The pricing
matrix is populated with 2080 Annual Maximum Hours per full‐
The government pays only for the hours
worked. The requirement is for

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time provider.  Annual productive hours are typically
approximately 1920 hours per year for a full‐time provider. Will
invoices for services include all hours paid (productive, vacation,
holiday, sick leave, etc.) or for productive hours only (with
vacation, holiday, sick leave, etc. included as a burden on
productive hours)?  Note, a burdened hourly rate for which all
hours (productive and non‐productive) paid are reimbursed will
be approximately 10 percent less per hour than a burdened
hourly rate for productive hours only.
24/7/365 staffing contract. The 2080
represents the productive hours
required to meet the requirement.
112
J J‐13 Shall offerors submit Fully Burdened Hourly Rates for all labor
categories on the Transition Period pricing sheets, even if the
offeror is not proposing personnel and hours for those
positions?
No. Only provide rates and hours for the
labor categories you intend to utilize in
support of the transition period.
113
J J‐13 Does the Government intend to make Contract Coordinator
positions billable to CLINs?
Yes. See answer to Question #110
above.
114
J J‐13 The pricing matrix does not include the PM, APM or Contract
Coordinators.
Does the Government consider these to be indirect cost
positions whose costs are within the labor rates of the direct
change positions?
Attachment J‐13 has been revised to
include the Contract Coordinators. The
PM and APM are indirect cost positions
but the hours worked by the contract
coordinators will be billed to the
Government.  The offeror must propose
how many Contract Coordinators will be
required to oversee the health care
personnel as part of their proposal.
115
J J‐13 The transition period tabs of J‐13 require the contractor to
provide inputs for the Number of Personnel, Number of Hours
Required, and Fully Burdened Labor Rate.
Incumbent employees traditionally remain employees of the
incumbent contractor during the transition period. Does the
Government intend for this transition to work differently?  If so,
can the Government provide insight or direction on how to
approach this topic?  Without knowing detailed information
The Government has provided
Attachment J‐17 which lists the current
vacancies by position at each site.  The
Government will evaluate the extent to
which the Offeror’s Transition plan
addresses the minimum requirements of
the RFP and the extent to which it
ensures a seamless transition. See RFP

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about the current incumbent staffing levels by location, it would
be difficult for non‐incumbents to project a substantiated
estimate for the number of personnel per labor category or the
number of hours required during this 60‐day period – which
would potentially provide a favorable advantage to the
incumbent.
Section C‐32.
116
J J‐13 Attachment J‐13 states that “the award will include only a single
labor rate for each position, regardless of the shift.” Please
confirm that the award will include a single labor rate for each
position at each site, regardless of the shift. (i.e., a Registered
Nurse in Tacoma may be reimbursed at a different rate than a
Registered Nurse in Houston).
Yes.
117
J J‐14 Attachment J‐14 – DOL Service Wage Rate Determinations shows
Wage Determinations that are no longer current, which have
been identified below:

ICE Facility Name Old WD Current WD
Alexandria Staging Facility
2015‐2229
(Rev.‐3)
2015‐2229
(Rev.‐4)
Buffalo Federal Detention
Facility
2005‐2381
(Rev.‐17)
2015‐2381
(Rev.‐1)
Elizabeth ‐ ICE Medical
Facility
2005‐2353
(Rev.‐17)
2015‐2353
(Rev.‐1)
El Paso ‐ Ice Medical
Referral Center
2005‐2511
(Rev.‐21)
2015‐2511
(Rev.‐1)
Port Isabel ‐ ICE Medical
Facility
2015‐2519
(Rev.‐2)
2015‐2519
(Rev.‐3)
Santa Ana ‐ ICE Staging
Facility
2015‐2047
(Rev.‐2)
2015‐5645
(Rev.‐1)
Varick ‐ ICE Staging Facility
2005‐2375
(Rev.‐17)
2015‐4187
(Rev.‐2)


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Please confirm that the Government would like the Offeror to
use Wage Determinations listed in the “Current WD” column.
118
J J‐14 Attachment J‐14‐DOL‐Service Wage Rate Determinations states
the following wage determinations are attached and made a
part of this RFP, however no wage determinations were
attached to the RFP, could you please provide the wage
determinations for each location?
119
J J‐15 Please confirm that responses remain compliant for bidders that
have made a good faith effort, but were unable to meet the
specified small business subcontracting percentage goals and
have provided specific justification stating why the plan is less
than the minimum goals.
The small business subcontracting plan
will be evaluated as stated in the RFP.
Contractors are encouraged to use its
best efforts to subcontract 57% of its
total subcontracting dollars to small
businesses.
120
J J‐2 J‐2: QASP. The government sets forth contractor deadlines in J‐2,
some of which depend on the time required for personnel to
complete the E‐QIP and security approval process.
1. What is the government’s timeline for the security process for
non‐privileged and privileged personnel?
2. If the timeline can vary for each security applicant, can the
government provide information about the minimum, maximum
and average time required for clearance?
3. Is the contract held responsible for performance delays
caused by the government controlled processes?
1. The security process may be as short
as 14 days if a complete and accurate e‐
QIP package is submitted and received
by PSU.
2. Timeline varies depending on
complexity of information provided by
applicant.
3. If a complete and accurate package
has been submitted, the contractor will
not be held responsible for those days in
PSU. The Contractor must pre‐screen its
candidates in order to minimize delays
in the security process.
121
J J‐2 J‐2 QASP
During the recruitment phase, how many candidates must the
contractor submit to the government’s consideration?"
The Contractor must submit at least one
candidate for each and every position,
and may submit more than one
candidate per position code. Offerors
are required to propose a plan to ensure
an adequate number of candidates are

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RFP
SECTION
identified and available to fill all contact
positions.
122
J J‐2 J‐2, QASP. When will a withholding be paid to the Contractor? Should a deficiency be corrected in an
acceptable manner, the Government
will use its best efforts to release the
withheld amounts to the Contractor
during the next billing cycle.  Please note
the changes to the QASP attached to
this amendment.
123
J J‐2 Regarding QASP, please describe the assessment of penalties
more fully. If the vendor fails to meet minimum standards in one
functional category at one site only, will the penalty apply to
that site only?
See J‐2 QASP, Withholding Criteria Per
Discipline.
124
J J‐2 Regarding QASP, who will perform assessments in each
functional category? What will be the mechanism for
information the vendor of the results?
Assessments are performed by IHSC and
OAQ. Weekly staffing reports by the
Contractor will reflect all deficiencies.
125
J J‐2 Section I, FAR Clause 52.232‐9 (Solicitation, Page 98) (J‐2, QASP).
Please explain how withholdings will be administered consistent
with 52.232‐9.
The Government intends to deduct or
withhold according to QASP.

For example, if the Contractor is staffed
at less than 75% of LVNs (deduct 1.0%)
and less than 78% of RNs (deduct 1.0%),
the Government would be deducting 2%
from the entire monthly invoice. If that
Contractor was also less than 90%
compliant with e‐Qip submissions, the
government would deduct another
0.25% for a total of 2.25% of the entire
monthly invoice.

Please see the revised QASP attached to
the contract for more information.

Page 29 of 36
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126
J J‐3 Reference J‐3: Will the Government provide a job description for
the Contract Manager position listed in J‐13 “Medical Staffing
Pricing” under the Family Residential Facility Tab?
i. If no job description is provided does the Contract
Manager have to meet the requirements of the Contract
Coordinator?
The Government will update the
Contract to replace the Contract
Manager with the Contract Coordinator
position in an amendment.
127
J J‐3 Personnel are stated to require licenses to practice in the state
where the performance duty station is located.
In the instance of practitioners who hold a license in a state
under Nurse Licensure Compact (NLC), through standards
established by the National Council of State Boards of Nursing
(NCSBN), would it qualify them to provide services at any duty
station covered by said license?
All positions requiring licensure must be
actively licensed in the state working
unless the state has granted a waiver or
exception or if the employee has an
active compact state license all NLC
requirements must be met and follow
the state licensure requirements
accordingly.
128
J J‐9 The Document Checklist indicates there are 6 pages however
only one page was included in the provided documents.  If there
are six pages to this document, please provide the additional five
pages of this document.
The Document Checklist is included with
this amendment.
129
L L.9.2(e)(1) Reference L.9.2(e)(1). The paragraph states: “For which the
Offeror had performed as a prime contractor, identification of a
minimum of three (3) contracts with federal or commercial
organizations of at least one (1) year in duration and awarded
within the past five (5) years for requirements similar in size and
scope to this requirement.”
Many of our contracts were awarded more than five years ago
but operated within the five‐year time frame for one or more
years. Are contracts with federal or commercial organizations of
at least one (1) year in duration and held within the past five (5)
years for requirements similar in size and scope to this
requirement acceptable?
Yes. The Corporate Experience
paragraph has been revised.

130
L L‐1 Section L‐1 52.252‐1 Solicitation Provisions references the need
for a Compensation Plan for Professional Employees, and Section
Please include in Volume II (6)

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SECTION
L‐9.4 Instructions for the Preparation of Volume III, Price
proposal states the price proposal shall only include a print out
of the completed pricing sheet.  In which volume should offerors
include the Compensation Plan for Professional Employees, if
applicable?
131
L L‐6 Under the small business sub contracting plan as listed on page
117, what is the small business size standard.  Also, are we
required to following the table listed on L‐6 for this response.
The total % exceeds 57%
The NAICS code and size standard are
listed on the cover page of the SF 1449.

Yes, Offerors are required to submit a
Small Business subcontracting plan
consistent with the size standards
provided in Section L‐6.
132
L L‐6 Reference L‐6: Could the government please clarify what the
total subcontracting % goal is for this contract? Is the total of
41% suggested of 5, 5, 3, and 3 percentages to SDB, WOSB,
HUBZone, and SDVOSB respectively?   Or is it a total of 57% of all
contracting dollars?
Contractors are encouraged to use its
best efforts to subcontract 57% of its
total subcontracting dollars to small
businesses.
133
L L‐7 Would the Dept. please consider providing for a second round of
questions in order to ensure compliant responses are received
within the best interest of the Government?
Offerors are permitted to ask additional
questions during a limited period of time
following release of this amendment.
Please see the front of the amendment
for the due date for questions.
134
L L‐9.1 L‐9.1 General Instructions (i). The table provided in this section
indicates the Management Approach: Capability and Experience
of Key Personnel to 2 pages each, (4 total). The Government has
identified five (5) positions (Program Manager, Assistant
Program Manager, Contract Coordinator, Clinical Services
Manager, and Nurse Manager) as Key Personnel with the
Contract Coordinator position likely staffed by multiple
candidates. Can the Government clarify how the 2‐page each
limit can be utilized with, at a minimum, five (5) Key Personnel
candidates required to be addressed in this section? Will the
The RFP is revised to allow for resumes
for the additional Key Personnel.

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Government increase page count to allow Offerors to effectively
address all the requirements in this section for the number of
candidates required/proposed?
135
L L‐9.1 L‐9.1 General Instructions (i). Similar to the Technical Approach
where there is no page limit for each of the subsections, will
Government remove the page limit requirement for the
subsections in the Management Approach (Organizational
Structure and Staffing Plan: 14‐page limit, Capability and
Experience of Key Personnel: 4 page limit, Subcontractors: 2‐
page limit), allowing Offerors to utilize the full page allotment for
the Management Approach to address the Government’s
requirements at the Offeror’s discretion?
No, not at this time.
136
L L‐9.1

How many resumes are expected for key personnel? Resumes are required for each Key
Personnel proposed.
137
L L‐9.1

Can you please confirm that the Past Performance
Questionnaires that were recently submitted directly to your
office by the referring parties are still valid?
No. See RFP Section L‐9.1 General
Instructions regarding Corporate
Experience and Past Performance
138
L L‐9.1 Is a compliance matrix to be included in the page counts for each
volume?
A Compliance matrix is not required. If
one is submitted, it will be included in
the page count for each volume.
139
L L‐9.1 There might be some overlap between what is supposed to go
into Corporate Experience and Volume II, Administration and
Past Performance, as described on pp. 122‐123.  Our
understanding is that we take the project summary narrative
from the PPR forms and put them into a narrative for Corporate
Experience; and the rest of the PPR form, with government rep
contact information, and contract number, and other
administrative identifiers is the PPR part that goes into Volume
II.  Is that correct; or could you clarify that please.
The RFP does not require past
performance forms. Provide narratives
for past experience in Volume I and
identify references for the experience
identified in the narratives in Volume II.
140
L L‐9.1 Can you please confirm that the Past Performance
Questionnaires that were recently submitted directly to your
office by the referring parties are still valid?
No. See RFP Section L‐9.1 General
Instructions regarding Corporate
Experience and Past Performance

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141
L L‐9.1 Is the page count of the QCP to be included in the total page
count of 50 pages for the technical approach? Based on the
topics to be covered in the QCP, it could easily be 50 pages
alone. Will the Government consider excluding the draft QCP
from 50 page count?
1) Yes the QCP is counted in the page
total.
2) No, the Government is not
considering excluding the document
from the page count at this time.
142
L L‐9.1 (i) L‐9.1 (i), Page 119 – The table provided indicates that Volume I,
Section (b) Paragraph (2) “Capability and Experience of Key
Personnel” is limited to 4 pages.
o Is the Government only seeking resumes for the Off‐Site Key
Personnel (Program Manager and Assistant Program Manager)
as part of the proposal submission or are offeror’s required to
submit resumes for the On‐Site Key Personnel (Contract
Coordinators) as well?
o Section B‐3 (a) on Page 1 indicates that the Dilley facility is “an
option under this contract”. Given that this facility is only and
option, are offerors required to provide resumes of Key
Personnel (Clinical Services Manager, Nurse Manager and
Contract Coordinator) for Dilley as part of the submission?
1.  Offerors shall provide resumes for all
Key Personnel, this includes, the Off‐Site
Key Personnel and for the Contract
Coordinators.
2. Yes, provide resumes for these Key
Personnel if the incumbent personnel
are not retained.
143
L L‐9.2 L‐9.2 Instructions for the Preparation of Volume I, Technical
Proposal (d)(2). The Government states that, “The Offeror shall
identify and provide the proposed position descriptions for key
personnel, as described in the solicitation. The Offeror shall list
the broad qualification criteria, including education and
experience, for each key personnel position description”.  The
Government has identified the Program Manager, Assistant
Program Manager, Contract Coordinator, Clinical Services
Manager, and Nurse Manager as Key Personnel and has already
provided position descriptions for all positions except the
Program Manager and Assistant Program Manager position.
With a 4‐page limit, is the Government asking the Offeror to
include the position descriptions provided in the solicitation
(Attachment J‐3) as part of their response to this section?
The chart on pages 118‐119 has been
revised. The page limit of 2 pages for
each proposed key personnel still
applies.

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144
L L‐9.2 L‐9.2 Instructions for the Preparation of Volume I, Technical
Proposal (e).  As required in the original solicitation, would the
Government consider providing/evaluating PPQs in order to
better understand the Contractor’s full range of services and
performance levels?
This solicitation is issued independently
from any other solicitation previously
released. The only directions Offerors
shall follow were provided in this RFP.
145
L L‐9.2 L‐9.2 (d) (1) Attachment J‐1 consists of a 25 page list of the total
workforce required. If the 20 page Management Plan is to
include a staffing level‐of‐effort matrix based on this table, will
the Government allow modifications to the J‐1 table to condense
and fit it within the volume?
The Management Approach section has
been revised to remove the requirement
for a level of effort matrix.
146
L L‐9.2 Does the Government have a naming convention it would like
offerors to use for electronic files?
No. Offerors shall follow the instructions
specified in Section L, but are otherwise
free to utilize any naming convention it
wishes.
147
L L‐9.2(d)(1) The RFP requires offerors to provide in their proposals “a staffing
plan with level‐of‐effort matrix identifying the total workforce”
and to include “an organization chart with proposed personnel,
including supervisors and key personnel.”  The RFP further
references Attachment J‐1 and the preliminary staffing.  The
Government’s provided Attachment J‐1 has 25 pages of staffing
matrix.
1.  Is the Government expecting the staffing matrix to contain all
offeror resources that will support this contract including J‐1
staffing by location which is direct charge, all key personnel, and
all indirect position resources from the prime and all
subcontractors with the estimated level‐of‐effort?
2.  If yes to Q1 above, how is the level‐of‐effort specified, as
hours, or FTE with designations as part time if applicable?
3.  If yes to Q1 above is position in the matrix listed individually
by prime contractor and each subcontractor?
4.  Can the Government provide a 5‐6 row example of all the
columns it wants in the matrix and how resources/positions are
1. The Management Approach section
has been revised to remove the
requirement for a level of effort matrix.
2. Full‐time is 2080, Part Time is 1040.
3. No, All positions are the Contractor’s
responsibility. That means that all team
members, subcontractors and
consultants are the responsibility of the
Contractor.
4. The Government will perform its price
evaluation using the data Contractors
will provide in Attachment J‐13.

Page 34 of 36
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SECTION
listed with all data items so it can evaluate all offers the same?
148
L L‐9.2(d)(2) All key personnel must meet or exceed stated minimums.
There are no qualifications described for the PM or APM
positions in Attachment J‐3. Does the Government have
minimum qualification requirements to incorporate for these
positions, or will these be determined by each individual
offeror?
Offerors are encouraged to present the
qualifications it feels will meet or exceed
the requirements of this position.
149
L L‐9.2(d)(2) Resumes for Key personnel are provided in the proposal.
Can offerors place the resumes at the end of the proposal
Volume I since they do not count toward page count and for
clearer reflection of page limitation compliance?
Yes.
150
L L‐9.2.c.2 Please confirm that the transition plan is excluded from the
Technical Approach page requirement.
The Transition plan is included in the
page limitations.
151
L L‐9.2.d.1 Please confirm that the staffing plan is excluded from the
Management Approach page requirement.
The Organizational Structure and
Staffing plan is included in the page
limitations.
152
L L‐9.2.d.3 Please confirm the Subcontractors plan is to be submitted with
the proposal.
Yes
153
L L‐9.3.c.4 Please confirm that past performance references is referring to
the contracts referenced in Volume I, Corporate Experience, as
opposed to Volume III.
That is correct. The change page has
been attached to this amendment.
154
L L‐9.4 L‐9.4 (Solicitation, Page 124). “Offerors shall propose pricing for
transition activities (Transition Standard Facility and Transition
Family Residential Facility). Offerors shall specify which work
categories it intends to utilize during transition periods by
indicating the number of personnel, the number of hours it
proposes and fully burdened labor rates. This information is
requested for planning purposes only.” Does this mean that
pricing for the transition activities will not be evaluated as part
of the price evaluation?
No. All pricing elements will be
evaluated for reasonableness
155
L L‐9‐3(c)(4) References Volume III for each contract
Does the Government mean Volume I?
Yes. The page has been revised.

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156
M M‐5 M‐5 (Solicitation, Page 128). Reference Section M‐5, Evaluation
Factor 1‐ Technical Approach, and the statement that the
“Contractor shall propose in accordance with … state and local
laws on firearms at all times.” How do state and local laws on
firearms relate to the proposal for health care personnel?
The reference to firearms was submitted
in error.  The health care staff is
prohibited from bringing any firearms
or other contraband onto the property
at which they may be employed.
157
M M‐5 M‐5 (Solicitation, Page 129). Reference Section M‐5, Evaluation
Factor 2, Management Approach, subparagraph a
1. Does the reference to the “minimum staffing” indicate that
the staffing matrix provided in Section J, Appendix B, is not a
required plan, but that additional staff may be proposed?
2. If additional staff may be proposed, may the hours stated in
the LOE in the Section B Table be altered to reflect the additional
staff?
1. The staffing matrix is the number of
staff that is currently required by the
Government at this time. The only staff
that may be proposed by the Offeror are
the Contract Coordinators as specified in
the RFP documents.
2. Yes.
158
M M‐5 M‐5 (Solicitation, Page 127‐130) “The price evaluation will utilize
a comparative analysis to assess the reasonableness of the
proposed prices, including all options.” Will price realism also be
evaluated?
Yes, price realism will be conducted.
Page 130 has been revised.
159
M M‐5 and M‐
6
M‐5.E and M‐6.C (Solicitation, Page 129, 131). In Evaluation
Factor 4, Administration and Past Performance it states:
“DHS Mentor Protégé Program: Offerors are encouraged to
explore the program but will not be penalized for not
participating.”
However, M‐6.C Evaluations for Administration and Past
Performance” defines a neutral ratings as: “provided all
information, but was not required to submit a small business
subcontracting plan or elected not to participate in the DHS
Mentor Protégé Program.”
Is a neutral rating a penalty for not participating in the DHS
Mentor Protégé Program?
No.
160
M M‐5 and M‐
6
M‐5 and M‐6 (Solicitation, Page 127‐131). There are several
references to these sections to ICE’s “minimum requirements.”
Are the estimated staffing hours in the solicitation ICE’s
They refer to two different minimum
requirements. Section C‐32 (d) which
states the transition plan requirements.

Page 36 of 36
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minimum requirements, or is this a reference to another
requirement?
The estimated staffing hours referenced
in the Management Approach section
refers to the government’s best
estimate of the LOE.
161
M M‐5 and M‐
6.c
Section M‐5 states that bidders are encouraged to explore the
DHS Mentor‐Protégé program, but will not be penalized for not
participating; however, the evaluation rubric defines a bidder
not electing to participate in the program as “neutral.” Please
clarify.
Offerors will not be penalized for not
participating in the program. A neutral
rating in this factor will not result in
denial of an award.
162
General Would you please comment for all vendors on whether or not
each vendor’s DCAA accounting System has to be audited and
reviewed prior to proposal submission.
This procurement does not include
requirement for an audited/approved
DCAA accounting system.

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