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The Transformational Leadership style has been identified as the most successful method of
leadership in todays business world. Transformational Leaders can turn a poor performing
department or entire organization into a high performing one. Our scenario: You have recently
been named Hospital Administrator of a small Midwestern Seventy-Five bed hospital. A little over
a year ago, the hospital switched over to Electronic Medical Records. Since then, the Medical
Records Department has changed dramatically; some positions were eliminated, others, including
those requiring degrees in technology were created. The roles and responsibilities of all staff
members have changed. Sixty percent of the staff were retained during the metamorphosis but the
requirements for the job due to the EMR requires familiarity with computers and software that
many staff are not comfortable with. The department is at internal odds between the people used
to the way weve always done it and the new IT people, those comfortable with technology and
those struggling, and even between generations. There is low morale, motivation is lacking, and
teamwork is almost non-existent.

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  • 1. The Transformational Leadership style has been identified as the most successful method of leadership in todays business world. Transformational Leaders can turn a poor performing department or entire organization into a high performing one. Our scenario: You have recently been named Hospital Administrator of a small Midwestern Seventy-Five bed hospital. A little over a year ago, the hospital switched over to Electronic Medical Records. Since then, the Medical Records Department has changed dramatically; some positions were eliminated, others, including those requiring degrees in technology were created. The roles and responsibilities of all staff members have changed. Sixty percent of the staff were retained during the metamorphosis but the requirements for the job due to the EMR requires familiarity with computers and software that many staff are not comfortable with. The department is at internal odds between the people used to the way weve always done it and the new IT people, those comfortable with technology and those struggling, and even between generations. There is low morale, motivation is lacking, and teamwork is almost non-existent.