The document summarizes key points about business communication via email that were covered in a workshop organized by the AIS Business Club. It provides tips on email tone, formatting, openings/closings, inbox settings, replying, out of office replies, response times, and proofreading. The instructor was Abid Hasan, a student of Accounting and Information Systems and executive member of the AIS Business Club.
2. Instructor
Abid Hasan
Student of Accounting and Information Systems
Executive Member AIS Business Club
Marketing Officer Of YSSE
Founder BSMRSTU Entrepreneurship Club
3. Starting of Email
To: abidhasan1196@gmail.com
CC: mushfiqushsalehin@gmail.com
BCC: nasimulislam36@gmail.com
7. Ways To Keep Email Tone
positive
Choose the right words Put yourself in their
shoes
Avoid Emoticons &
Emotion
8. Font’s and Formatting
Font size
Use the default
Font Color
Don’t change unless
it is Important
Highlighting
Underline/Bold/Italic
(Pick one only)
Hyperlink
Tell what to find
Give editing/viewing access
Shorten the link if possible
13. Reply vs Reply All
Setting > General > Reply vs Reply All
14.
15. Out of office Replies
Include How Long
You Unavailable.
Include Another
Person contact for
Urgent Matter
Include OOO in your
Subject line, so that people
can easily identify