2. PHT PROFILE1
• Puente Hills Toyota (PHT) was one of a large Toyota dealership in America
• PHT have three main business, sell new and used car, car services, body shop
• Annual sales were about $85 million, including approximately $10 million from the
body shop, which provided services to all of the Hitchcock dealerships in City of
Industry. PHT had a total of 145 employees, and annual profits totalled about $1.8
million
• PHT had won many awards for excellent performance. For example, the dealership
had been awarded Toyota’s President’s Award for overall excellence in each of the
prior 13 years