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Vaka Analizi:
NAF ynetimi, servis mhendislerinden biri olan Harry Pearson'n tutum ve davranlarndan endie
duyuyor. Harry son derece deneyimli bir servis mhendisidir ve i sicilinde hibir kusur olmadan uzun
yllardr irkette almaktadr. Alt ay nce olaan iinden 'yeniden grevlendirildi' nk yeni bir televizyon rn
yelpazesinde ortaya kan birok sorunu zmek iin uzmanlna iddetle ihtiya vard.
Son aylarda, pek ok uyarya ramen Harry, garantileri 'uzatarak', yedek paralar maliyetine tedarik
ederek, arzal ekipman arzay 'onarmas' 'gerektiinde' yeni ve genellikle farkl televizyon modelleriyle
deitirerek defalarca irket 'kurallarn' iniyor ve mterilere NAF'n rakipleri tarafndan retilen TV'leri satn
almalarn tavsiye ederek. Harry, NAF'n i yapt mterileriyle her zaman iyi bir iliki srdrmtr ve son
zamanlarda, iini abukluk, nezaket ve profesyonellikle yapt konusunda irkete vg dolu mektuplar
yad. Hatta ulusal bir dergide yaynlanan ve adndan sz eden memnun bir mteriden gelen bir mektup
bile var.
Gereksinimler:
Harry neden pervaszca irket politikasna kar kyor?
ii. Onun hakknda ne yaplabilir?
iii. Bireysel davran zerindeki grup etkileri balamnda, gruplar normlar uygulamak ve denetlemek iin
sreler gelitirme eilimindedir. Herbert'in icra srecindeki drt aamasn aklda tutarak, Harry davasnda
Herbert'in drt aamal yaptrmndan nasl yararlanacaksnz.

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Vaka Analizi NAF ynetimi servis mhendislerinden biri ol.pdf

  • 1. Vaka Analizi: NAF ynetimi, servis mhendislerinden biri olan Harry Pearson'n tutum ve davranlarndan endie duyuyor. Harry son derece deneyimli bir servis mhendisidir ve i sicilinde hibir kusur olmadan uzun yllardr irkette almaktadr. Alt ay nce olaan iinden 'yeniden grevlendirildi' nk yeni bir televizyon rn yelpazesinde ortaya kan birok sorunu zmek iin uzmanlna iddetle ihtiya vard. Son aylarda, pek ok uyarya ramen Harry, garantileri 'uzatarak', yedek paralar maliyetine tedarik ederek, arzal ekipman arzay 'onarmas' 'gerektiinde' yeni ve genellikle farkl televizyon modelleriyle deitirerek defalarca irket 'kurallarn' iniyor ve mterilere NAF'n rakipleri tarafndan retilen TV'leri satn almalarn tavsiye ederek. Harry, NAF'n i yapt mterileriyle her zaman iyi bir iliki srdrmtr ve son zamanlarda, iini abukluk, nezaket ve profesyonellikle yapt konusunda irkete vg dolu mektuplar yad. Hatta ulusal bir dergide yaynlanan ve adndan sz eden memnun bir mteriden gelen bir mektup bile var. Gereksinimler: Harry neden pervaszca irket politikasna kar kyor? ii. Onun hakknda ne yaplabilir? iii. Bireysel davran zerindeki grup etkileri balamnda, gruplar normlar uygulamak ve denetlemek iin sreler gelitirme eilimindedir. Herbert'in icra srecindeki drt aamasn aklda tutarak, Harry davasnda Herbert'in drt aamal yaptrmndan nasl yararlanacaksnz.