This presentation explains how Salesforce Health Cloud is the perfect Patient Relationship Management solution for the Healthcare Industry.

1. EMBRACE NEW ERA OF PATIENT RELATIONSHIP
MANAGEMENT WITH SALESFORCE HEALTH CLOUD !!

2. TABLE OF CONTENTS
1) Evolution of Health Cloud
2) What is Salesforce Health Cloud ?
4) Key Features/Components
5) Patient Care with Health Cloud
6) Health Cloud Data Model
a) Objects in Health Cloud
7) Challenges addressed by Health Cloud
8) Health Cloud Limitations
9) Scoring the Salesforce Health Cloud
10) Pre-Requisites for Salesforce Health Cloud Installation
11) Zen4orce Service Offerings
12 ) Conclusion

3. Revenue Cycle
Management
(RCM)
Electronic
Health Records
(EHR)
EVOLUTION OF HEALTH CLOUD

4. WHAT IS HEALTH CLOUD ?
Patient Relationship
Platform created esp.
for Health Care
Patient Centric Care
System
Smarter, Connected
Patient Management
System with 360
degree view of Patient
Integrated with
Healthcare Products
and Services

5. 360 Degree Patient View
P o ides Pa o a i Vie of Patie t’s
Details.
1.
Efficient Patient Management3.
5.
Console2.
Collaboration Platform4.
• Timeline view of visits and treatments.
• Diagrams of an extended care team.
Toda page helps set Appoi t e t
Reminders for patients.
Clear view of serious Healthcare
Issues
Patients intimated regarding any serious health
issue & immediate action taken.
• Chatter helps in Collaboration
• Healthcare concerns addressed by
Caregivers.
KEY FEATURES /COMPONENTS

6. PATIENT CARE WITH HEALTH CLOUD
•Puts all patient information in one place, like Timeline view,
demographic information etc.
• Integrates patient data from the electronic health record
(EHR).
• Helps manage information anytime, anywhere.
• P io itize tasks as pe the patie t’s e ui e e ts.
• Segment and manage patient populations.
• Map personal and professional caregiver networks.
• Connected Health Professionals & Care Coordinators.
• Tasks assigned to caregiver networks.
• Share secure messages to any device.
Holistic Patient View
Smarter Patient Care
Enhanced Patient Communication
Seamless Collaboration

7.  Supports the standard Salesforce data
model.
 Clinical data can be mapped from a
source EHR system to Health Cloud
objects/fields.
 Individual model to address the
different roles a person in an
organization.
 Unified object view by combining
Account and Contact and providing a
individual ID similar to Person Account.
 Patient specific information tied to
Account Record.
 Care Plan is managed thru Cases and
tied to Account.
 Care Team is basically the Contact or
the co-ordinator associated with the
Patient.
HEALTH CLOUD DATA MODEL

8. OBJECTS IN SALESFORCE HEALTH CLOUD
Account Contact User Case Team Member
Case Team Role Case Problems
Goals Tasks
EHR Clinical Data
Objects
Holds patient data
coming from EHR
System
• Represents people
• Supports patient
transactions
People associated
with the patient
Includes Internal
Salesforce users &
Community users
Patient care team
member
Role for member
of the patient care
team ( Ex Caregiver)
Controls access to the
elements of the care
plan, to the care team
Clinical/ Non-clinical
Issues associated with
care plan
Objectives of
carrying out a care
plan
Represents an
Activity .Ex- Phone
call, taking a survey

9. Software Silos
Real Time
Collaboration
Description OOB Health Cloud SolutionChallenges
Data lying in
Multiple Systems
CHALLENGES ADDRESSED BY SALESFORCE HEALTH CLOUD
Delivering best possible care to
the patients becomes a challenging
task.
Patient care hampered as
information is stuck in Softwares
thus not transferred
appropriately.
• Consolidates data from multiple
source to provide 360 degree
view of the patient.
• Clear picture about the
patie t’s p og ess i Health .
• Secure collaboration
with the entire care provider
network and patients.
• They can view care spectrum,
their care providers, get answers
to their queries.
Colla o atio of Patie t’s
Information .
• Salesforce Communities help sharing
of messages between the care provider
and the patients .
• Helps improve the workflow and
reduce paper work .
It helps establish secure
o e tio i the a e p o ide ’s
network thereby preventing
information breach.
Any gap in the information flow
puts the patients life at risk.
Security Breach

10. HEALTH CLOUD LIMITATIONS
HEALTH CLOUD LIMITATIONS
Display Limitations Platform
Encryption
Behaviour and Access
Limitations
• Only available in Microsoft®
Internet Explorer® 10, or 11
; Microsoft® Mozilla®
Firefox®; and the most
recent stable version of
Google Ch o e™.
• Google Ch o e™ o se
and machines with 8 GB of
RAM recommended .
Salesforce Shield doesn't
support
• Event monitoring
• Field encryption
• The After Occurrences option
i e u i g tasks is ’t
supported.
• Custom field sets cannot be
created for the Candidate
Patient list view.
• On the Today page, tasks with
a status of Deferred appear as
overdue tasks.

11. SCORING SALESFORCE HEALTH CLOUD
Scoring Salesforce
Health Cloud
Great minds & Experience
• Industry relevant physician associated
with the solution.
• Big names in health industry associated
with design and development of Health
Cloud.
Exploiting Market
Opportunities
• Salesforce develops a solution
that extends its reachability and
scale to both the care givers as
well as the patients.
• Perfectly suited for the Heath
Domain.
Extensive Partner
Association
Salesforce strong Partnership with
MNC’s helps deli e I teg atio se i es
for EMR, implementation services ,
connectivity to medical devices.
Showcasing Collaborating
Platform
Showcasing the capability of
Salesforce platform through various
means like :
Chatter for social connectivity.

12. Editions LicenseUser Permissions
Applicable in
• Enterprise
• Performance
• Unlimited Editions
To install packages
• Do load AppE ha ge
Pa kages
• Health Cloud Enterprise
• Health Cloud Unlimited
PRE-REQUISITES FOR SALESFORCE HEALTH CLOUD INSTALLATION
Salesforce Health Cloud is a paid app by Salesforce . One needs to contact Salesforce to get assistance in
installing this app.

13. ZEN4ORCE SERVICE OFFERINGS
jQuery
SALESFORCE CUSTOMIZATION
SALESFORCE AUTOMATION
ADVISORY SERVICES
INTEGRATED SOLUTIONS
Lightning
Bootstrap
Visualforce
Appexchange Communities
Service
Cloud
Sales Cloud
GitHub
Apex
Web
Services
Visit www.zen4orce.com for further details about Zen4orce Services & Offerings.
Skillset

14. CONCLUSION
With the evolution of Salesforce Health Cloud ,revenue as a main motive has taken a backseat and caregivers are finally placing patient
relationships at the centre of Health care delivery.
In this modern era patients are also deciding upon which caregivers to go for based upon how equipped their are on the technology front to
communicate with them efficiently and provide a solution to all their healthcare concerns.
Integrating EHR Data with Health Cloud has helped provide a panoramic view of the patient. It has helped imbibe the feeling of Deeper and
personalised patient relationship amongst the Healthcare providers.
References
https://help.salesforce.com/servlet/servlet.FileDownload?file=015300000034eqiAAA
www.salesforce.com/industries/healthcare/health-cloud/
http://www.salesforce.com/industries/healthcare/health-cloud/

15. THANK YOU !!
Get in Touch with us :
+16124545031
sales@zen4orce.com
www.zen4orce.com