ELABORATE
PARADOXICALLY YOU CAN ONLY BE AWESOME IF YOU ARE ALRIGHT AT EVERYTHING
Put down your pens and relax. More of a Churchillian type presentation which will hopefully give you a bit of inspiration on how you can get on in digital marketing by not being awesome!
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TO DEMONSTRATE THIS I’M GOING TO TELL YOU A STORY AND TAKE YOU BACK TO 1999
MILLENIUM BUG
BOO.COM/LETSBUYIT.COM
JOHNNY E SOLD HIS BUSINESS AND HAD LOADS OF CASH – “LET’S START A WEBSITE”
BORROWED OFFICE
RAGROLLED YELLOW
WHAT CAN WE DO? GIFTS HAVE LOW BARIERS TO ENTRY – LET’S GIVE THEM A GO
WE WERE TOTALLY 100% WINGING IT. HAD NO IDEA WHAT WE WERE TALKING ABOUT
BROADBAND STORY
JUST ME
HAD TO DO EVERYTHING
SPECK OUT WEBSITE, WORK WITH DEVELOPERS, FIND PRODUCTS, ADD PRODUCTS, PHOTOGRAPH PRODUCT, WRITE PRODUCT DESCRIPTIONS ETC ETC
TELL BROADBAND STORY
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6 MONTHS LATER HELLLLLLOOOOOO PREZZYBOX
WHAT DO YOU MEAN WE NEED PRODUCTS ON THE HOME PAGE?
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NO ORDERS
LITERALLY 1 EVERY FEW DAYS
NO PROBLEM AS HAD NO PROCESSES
SO THEN HAD TO PUSH THE BRAND (AS WELL AS EVERYTHING ELSE!)
PROBLEM IS IT WAS LIKE WILD WILD WEST BACK IN 2000 – NO LAWS. NO RULES
LOTS OF NEW THINGS HAPPENING WITH NO GUIDANCE
HAD TO DO EVERYTHING - ALL MARKETING
SEO, PPC, AFFILIATES.
NO AGENCIES LIKE TODAY – ALL ON MY SHOULDERS
5000 orders a day
Shipping to over 100 countries
Partner with companies like McDonalds
Do pretty well with SEO
SO I’M AN EXPERT IN EVERYTHING RIGHT…
WRONG!!!
FAR FROM IT IN FACT
INTERVIEW FROM THE GUARDIAN FROM 2014
IF YOU DON’T HAVE AT LEAST A BIT OF AN UNDERSTANDING OF ALL AREAS OF DM THEN YOU CAN’T DO YOUR JOB PROPERLY!
EVEN GOT A NAME FOR IT – T SHAPED MARKETER or 360 DEGREE MARKETER
MORE LIKE AN AEROPLANED SHAPED MARKETER
360 DEGREE MARKETING
UNLESS YOU HAVE AT LEAST SOME UNDERSTANDING OF THESE THINGS YOU CAN’T DO YOUR JOB PROPERLY
WHO RECOGNISES THIS?
NOWADAYS MULTIATTRIBUTION IS IMPORTANT IN UNDERSTANDING THE CUSTOMER JOURNEY
Typical Journey to a website
Ref: Google training seminar Nov 2016
65% of transactions start on Mobile
75% of adults start an activity on one device and continue it on another
50% of transactions to the top fashion brands are mobile only
WHO HAS SEEN THIS ON GOOGLE ANALYTICS
WTF!
IF YOU DON’T UNDERSTAND THIS TYPE OF DATA YOU REALLY NEED TO
THINK OF MULTI ATTRIBUTION LIKE A FOOTBALL TEAM
GOAL SCORER MAY GET THE ADULATION BUT IT’S A TEAM EFFORT
THEN DON’T FORGET THE MANAGER, THE FANS, THE GROUNDSMEN ETC
HAVING A HOLEISTIC KNOWLEDGE WILL HELP US AVOID SILOS
WHO WORKS FOR AN AGENCY?
REPUTABLE?
WHAT ABOUT AGENCIES WHO ARE DODGY? HOW CAN YOU TELL?
SEO HORROR STORIES
BMW/.JC PENNY – AGENCY BUYING LINKS WITH DESCRIPTIVE ANCHOR TEXT FROM CRAPPY SITES THAT HAD NO RELEVANCE LIKE ‘PIANO PLAYERS FOR HIRE’ IN 2 BURSTS TO MANIPULATE THE SERPS. DESCRIBED AS MOST AMBITIOUS ATTEMPT AT LINK SPAMMING EVER SEEN
INTERFLORA – REMOVED FROM GOOGLE FOR PAYING NEWSPAPERS TO PUBLISH ADVERTORIALS FOR VALENTINES DAY (MISSED OUT NO FOLLOW TAG)!!!
WHY SO BAD?
COUNTLESS EXAMPLES OF COMPANIES GOING UNDER BECAUSE OF THIS TYPE OF THING
HOUSE OF FRASER
ATTEMPT TO JUMP ON THE EMOJI BAND WAGON– MADE NO SENSE TO CORE CUSTOMERS (WHO THOUGHT THEY’D BEEN HACKED)
SUS ANALBUM PARTY
I’M NOT TECHIE AT ALL!CAN DO BASIC HTML AND A BIT OF JSON/CSSWhat about the tech/UX you don’t control? If you don’t understand the workings
EXPLAIN WHAT THIS IS.
HOW WOULD YOU KNOW IF YOU DIDN’T UNDERSTAND TECH?
EMPLOYING STAFF – HOW CAN YOU DO IT PROPERLY IF YOU HAVE NO IDEA
How can we be alright at everything?
READ ARTICLES
WATCH TALKS ONLINE. TED TALKS. YOUTUBE
GO ON SLIDE SHARE
DO STUFF
COME TO EVENTS LIKE THIS
FOLLOW PEOPLE ON TWITTER
WE ARE JUST A SHOP!
DON’T OVER COMPLICATE EVERYTHING
WHAT DO WE WANT WHEN SHOPPING? EMULATE THIS!