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Reese, Zackary T
THE RIGHT DIRECTION MARKETING AGENCY | 1300 ELMWOOD AVENUE, BUFFALO N.Y. 14222
Public Relations
Campaign (2015)
COMEDYSPORTZ BUFFALO
The Right Direction Marketing 1
Table of Contents
Our Team ......................................................................................................................................................0
Objectives .....................................................................................................................................................2
Evaluation .....................................................................................................................................................3
Label Strategies.............................................................................................................................................7
Web Strategies............................................................................................................................................11
Inexpensive Advertising Strategies.............................................................................................................15
Label Strategies Timeline and Budget........................................................................................................17
Web Strategies Timeline and Budget..........................................................................................................19
Inexpensive Advertising Strategies Timeline and Budget..........................................................................21
Appendix I: Secondary Research Citations .................................................................................................23
Appendix II: Primary Research/Results.......................................................................................................24
Appendix III: Expected Results....................................................................................................................27
The Right Direction Marketing
Dear ComedySportz Buffalo,
Thank you for the opportunity to present to you The Right Direction Marketing’s public relations
proposal. For your company: ComedySportz Buffalo. Our staff has assembled a strategy to assist
with marketing your brand to the demographics you have demonstrated through your goals and
values.
Our agency’s approach is incorporating your desire to have more seats filled during the
ComedySportz shows, as well as trying to appeal to the business aspect of your business through
the use of promoting your corporate training services. These goals can be accomplished
wholeheartedly with little investment and through the planning that is demonstrated throughout
this plan.
Please review the enclosed materials and please contact our agency at your leisure and discretion
through Seth Oyer’s personal contact information, or at the email address of our account
executive, Zack Reese at zackarytreese@gmail.com.
Our Team
Zack Reese
Account Executive
Zack is a junior at Buffalo State College and the account executive at The Right Direction
Marketing Agency. He will be earning his Bachelor’s in a dual major of public
communications and communication studies with a minor in business economics.
Zack is also an active member of the Public Relations Student Society of America as well
as a member of the Buffalo State Bengal PR Firm. He is also an active member of the
Buffalo State Economics Club and currently interning as White Lion Studios’ Public
Relations Director.
Yasmine Payton
Assistant Account Executive
Yasmine is a senior at Buffalo State and assistant account executive at The Right
Direction Marketing Agency. She will be eating her Bachelor of Arts in Public
Communication. Yasmine interns at the Center for Health and Social Research on
campus where she helps interview residents of Erie County to improve drug and alcohol
programs within schools.
Yasmine is currently the Public Relations chair for Black Active Minds and the founder
of the developing movement of You Are My Sister and the host of "The Light," a series
aired on BSCTV.
The Right Direction Marketing 1
Milendra Bass
Agency Member
Milendra is a senior at Buffalo State College and one of the agency members of The
Right Direction Marketing Agency. She will be earning her bachelor of arts in Public
Communication and minor in Hospitality Administration come May 2015. She also hopes
to take this degree to help non-profit organizations in the New York City area strategically
conduct their social media market plan.
Milendra is currently the President of Powerful United Ladies Striving to Elevate, while
being the Vice President of the campus’s uncensored The Lens Magazine and a member of
National Society for Minorities in Hospitality. She designs the SUNY Buffalo State
College Child Care Center website for efficient use by current and future parent
enrollments.
Hadassah Williams
Agency Member
Hadassah is a senior at Buffalo State College and an agency member at The Right
Direction Marketing Agency. She will be earning her bachelor’s degree in Public
Communication and a minor in Creative Studies.
Hadassah is interning at the Stewardship and Special Events office at Buffalo State. She
is on the committee that is planning and producing Buffalo State’s 2015 RUNWAY
fashion show. She is in charge of coordinating and creating the VIP section for exclusive
guests. Hadassah is the Events and Social Media Coordinator of the Student Philanthropy
Council
The Right Direction Marketing 2
Objectives
Our agency developed three objectives in accordance to goals of ComedySportz Buffalo. The
following objectives will be beneficial to not only the company, but the patrons of the company.
Objective 1: Bring in more revenue through the use of CSz’s corporate training services. The
goal is an increase of 50%.
This objective could be met by appealing to local businesses throughout Western New York.
Something like this could also be achieved through advertisements at the end of every show.
CSz’s corporate training services will bring in the money that CSz needs in order to advertise
more and more frequently, thus setting off a domino effect in which CSz not only gets more
business but more patrons.
Objective 2: Increase regular CSz Show attendance by at least 25%.
In order to accomplish this, advertising to places where parents and families are will be
imperative. Young families are going to be the demographic that will come see the shows
predominately. Advertising through the radio or during the nightly local news would be a way to
reach these people as well as coupons and discounts in the local newspapers and on local news
sites.
Objective 3: Increase the number of college student attendance to The Arena. (Outreach to the
college student demographic.)
This particular objective wasn’t too difficult to come up with considering whom our agency is
composed of and how close to many local colleges The Arena and ComedySportz Buffalo are
located. The CSz headquarters, for example, is located right next to Daeman College. There are
so many ways to reach this public including making visits to local campuses and offering
discount tickets to students.
The Right Direction Marketing 3
Evaluation
Some secondary research was conducted in order to see what CSz’s competition is doing
nationally that has helped their respective theaters. From that research came a list of similarities,
and ways to appeal to the predetermined publics as per our agency’s objectives.
Similarities among the researched improv theaters:
● Many of the theaters offer classes – This is something that CSz excels in.
● About half of them are significantly smaller than the other half – CSz IS a smaller theater
group, however, it is one of the only ones in Buffalo and that is exactly what we plan on
capitalizing on. That unique experience that a patron can only get at CSz.
● The social media presence is above average on most of the theaters, this alone is a huge
contributor in getting traffic to the theaters. Social media is the BEST way to advertise
currently. For the most part it’s free (sans TwitterAds or FacebookAds) and it’s what
people view all day, every day. The twitter is updated regularly enough and the hashtags
#CSz and #ComedySportz are good, but there needs to be a more stylized hashtag for this
location of ComedySportz specifically. The Facebook is well updated, but it needs to
have more pictures, videos, and more audience input. It’s in this way that audiences can
truly feel connected. For this type of theater, using video/picture apps such as Vine,
Instagram, possibly Snapchat, and Meerkat/Periscope are musts. – See Web Strategies.
● Many of the theaters bring in well-known people throughout their areas – See Label
Strategies.
● There are an ensemble of performers at each theater – CSz excels in this feat. Give more
of a bio on the “player’s cards” on the website, including what shows they are
specifically a part of.
● Partnerships between companies seems to be a moot point among the theaters, it helps to
partner with someone else no matter how miniscule (Think about partnering with local
schools, bars, restaurants, Helium Comedy Club.) – See Label Strategies.
● For the most part they can all be hired to perform at parties, etc. – CSz does parties and
should advertise this fact more. Parties, much like corporate training can lead to HUGE
ROI.
The Right Direction Marketing 4
● A HUGE similarity is that they are all in metropolitan areas – Buffalo  (Location
change is an option– See Label Strategies)
● Many of the theaters have more shows later at night and on the weekends – After Hours
(Adding more shows throughout the week instead of just on weekends could make CSz
stand out from their competition.)
Ways to appeal to the publics (Corporations, Young Families, Students):
● Something that CSz does different from many other theaters is the fact that they offer
corporate training. It would be extremely wise to capitalize on this fact. (Money
maker*) – Using the new brochure inserts, and promoting this aspect of the company
through social media and print advertisements is absolutely imperative. CSz Buffalo must
actively advertise their corporate training programs. (ROI) – See Label Strategies
● Offer a sample workshop or demonstration to small businesses and corporations so that
they can get an idea of the skills they can gain essential to the workforce. – Go to local
businesses throughout Buffalo or make phone calls to businesses in order to see if they
would be interested in a demonstration or workshop. - See Label Strategies
● Summer Camps for the kids – See Label Strategies
● Classes for high school age students – See Label Strategies
● From a marketing/promotional perspective: Television Commercials ($)/Radio
Advertising/Newspaper Advertisements/Coupons/Specials (Specials on corporate
training?)
● Use the location the advantage of CSz. (It’s not too busy, parking wouldn’t be too bad,
etc.) – See Label Strategies
● CSz does perform at parties and events (important!)
● Classes for adults  workers for the concession stand (Dual money “bringer-in” and
saver)
● Offer free shows/classes of some sort to the students at the local colleges (word of
mouth) approach college students (I.e. Bengal Pause table) – See Inexpensive
Advertising Strategies
● Create an improv session on the introductory stages on the first Sunday of the month for
college students (student must view a show at least a month prior with college ID)
The Right Direction Marketing 5
Session will have info on jobs in the field, long term affiliation, how it relates to
corporate, hands on skills, everyday skills, etc.
● Offer discounted tickets to appeal to a larger audience (i.e 50% off on certain days, Buy
one get one deals, etc.)
● Visit elementary schools, junior high schools and high schools. Perform a show or give
lessons. At the end, give students coupons to give to their parents. This would lead to a
word of mouth transmission from the school to the parents to their friends and so on. –
See Label Strategies
● Offer social media internship for college credit or for interested students from the Theater
department. – This way CSz can enjoy the perks of free to minimal cost labor from a
trained student, while also maintaining their social media accounts. - See Web Strategies
● Contact local day care centers to inquire about doing a show for the kids. This would lead
to a word of mouth transmission from the school to the parents to their friends and so on.
- See Label Strategies
● Use Vine as a promotional tool – See Web Strategies
As an agency, we used a plethora of primary research in order to best attain our objectives. We
employed the use of a focus group and survey to reach this end. Our survey and focus group
were administered together in order to truly grasp what CSz would need to do to reach the
college student demographic specifically.
Focus Group Research Theme: To understand how to better represent ComedySportz
Buffalo and get more business flowing into the theater.
The focus group was conducted in an effort to better appeal to the most applicable of the key
publics: college students. The group allowed us to verify what could work, and what definitely
wouldn’t work in regards to the ultimate goal of increasing attendance.
The focus group consisted of three males and two females, in order to discover if the marketing
plan of CSz was relevant to the campus community at SUNY Buffalo State.
Survey: The Survey was administered among the focus group.
Problem: The problem that we as an agency had to address was the fact that our client wanted a
tremendous increase in their return on investment. (ROI) There was also the secondary problem
of getting more traffic into the theater.
The Right Direction Marketing 6
Opportunity Statement: Our aim is to not only bring more people in to partake in the shows
offered at ComedySportz Buffalo, but also to help CSz, as a company, bring in more revenue and
receive a total ROI. We plan to do this using a variety of well-planned and thought out actions.
Target Audiences: 1.) Corporate America
2.) Young Families
3.) College Students
Goal: To get a deeper understanding of what the public knows/doesn’t know about CSz and
what we can do to make CSz more marketable in comparison to what they do know.
The Right Direction Marketing 7
Label Strategies
Our main objective is to make sure the company’s brand is known throughout Buffalo, New
York.
Tactic 1: Girl Scouts
Within the campus organizations at SUNY Buffalo State we have a campus chapter of Girl Scout
Cookies. Following the course of action below will lead to not only a great partnership, but also
a return on investment:
 Email the chapter of Girl Scout cookies at bsccampusscouts@gmail.com
 Include in the email about a way to discuss the involvement of ComedySportz and Girl
Scouts
 Set a meeting with a representative to discuss what potential events are going to be held
 At the meeting we describe the breakdown of the Princess Ball in mid-April of the spring
semester
 The Princess Ball is a theme celebration for the Girl Scouts in the western New York
community
 The theme concept depends on seasonal discussion take place during that year.
 Come up with ComedySportz hosting an improv about princesses and princes within this
theme.
 For further questioning or planning, please direct your attention to Ewurabena Ashun
until the end of the spring 2015 semester. Furthermore, new representatives will be
elected for the following academic year.
Tactic 2: Summer Camp
The simple fact that CSz does have a summer camp program and does summer classes, is
something that should be capitalized on. Advertising these specific events when kids are out of
school, as something to occupy their time would benefit CSz and undoubtedly lead to ROI.
Tactic 3: College Students
Have representative of CSz table at peak hours when students are in the student union
For example: Send representative to table during Buffalo State’s Bengal Pause to get to know
students and inform them on who ComedySportz is and what they are about
The Right Direction Marketing 8
Collaborate with a student organization and come speak at one of the programs and print fliers to
hand out in the union and place in the dorm halls (Buffalo State and other schools)
Do shows for free for local colleges in order to get the CSz Buffalo name out there. Administer
to audience discounted tickets to another show so that the audience can bring a friend and spread
notoriety through word of mouth. This transmission of notoriety is just as effective as social
media.
Tactic 4: Location (Long-shot)
Change the location of where the improv shows are held
Benefits: Location more accessible, possibly pick a location that only requires one bus for those
who do not have cars, long travels discourage visits
 Have an ad to help find the location in a main area
 Place ads near schools near bus stops
 If not a change in location, perhaps a change in the accessibility of The Arena (signage,
making the location of the stage a lot easier to access.)
 It’s quite easy to drive right past The Arena, it needs signs that point directly to the
building
 There should also be signs leading down to the stage that are more apparent and straight-
forward
 The doors to the concession area leading to the stage need to also be well lit because for
patrons trying to attend shows it’s pretty hard to see or find
Tactic 5: Logo Marketing
Logo marketing is the act of getting a company’s brand “out there.” This means doing anything
that will make an imprint on a possible consumer’s mind and make them correlate the CSz logo
with CSz. The three primary audiences can be reached specifically through logo marketing by:
College Students:
CSz could bring t-shirts with the logo to college campuses and distribute them. A great example
of a scenario where this would pay off is at a SUNY Buffalo State football game, CSz could get
authorization to throw three to four t-shirts into the crowd with two free tickets wrapped in
them. This will lead to word of mouth transmission. The same can be said for merchandise such
as stickers, etc.
The Right Direction Marketing 9
Corporations:
Richard, who is in charge of the corporate training programs will go to local businesses and give
to them the new brochures (See Tactic 8 below) detailing all the corporate training efforts that
CSz does. This would be pretty inexpensive and a great way to get the brand and information
“out there” for potential patrons.
Young Families:
CSz could talk to local schools, daycares, organizations, and distribute merchandise/brochures
with the logo. These things can and should be sent home with students of the classes offered
through CSz or children at the summer camp. The children will relay the information and logo
back to their parents who will relay it to their friends and family and so on and so forth.
With all of that being said, the logo of the Buffalo with the gag glasses does represent Buffalo,
however it doesn’t represent the sports aspect of the shows. Maybe putting a jersey on the
Buffalo and adding some sports balls would help make it more memorable, or scrapping it in
favor of a new design completely. In other words, the logo needs work. The other two are
generic and more closely related to the corporation on the national level, so the CSz Buffalo
specific logo is the most important of all three, as far as logo marketing is concerned.
Tactic 6: Cameos
Many of the theaters bring in well-known people throughout their areas. It may be well within
ComedySportz Buffalo strategizing to think about employing the use of a well-known improv
comedian, such as somebody from SNL. Obviously, booking a celebrity is pricey and this
should only be done once business starts flowing into CSz a little more freely.
Tactic 7: Partnerships for Corporate Training
Partnerships between companies seems to be a moot point among the theaters, it helps to partner
with someone else no matter how miniscule. All it could take for joint financial success is a
phone call. Think about partnering with:
 Local Schools
The Right Direction Marketing 10
 Local Bars
 Local Restaurants
 Helium Comedy Club
 New and Emerging Restaurants such as the Buffalo Supper Club
 Local Organizations (PTA’s YMCA’s, Boys and Girls Clubs, etc.)
 Local Movie Theaters
 Local Shops
Tactic 8: Brochure/Advertising Corporate Training
Something that CSz does different from many other theaters is the fact that they offer corporate
training. It would be extremely wise to capitalize on this fact. (Money maker*) – Using the
new brochure inserts, and promoting this aspect of the company through social media and print
advertisements is absolutely imperative. CSz Buffalo must actively advertise their corporate
training programs. (ROI) Our agency is willing to create inserts detailing the corporate
training in a more professional light to be placed within the current brochures or create a
new brochure from scratch at your discretion. We believe that the reason CSz’s corporate
training efforts are so difficult to come by is because when people see the brochure or the
website, which is heavy in the improv portion of the company, they wouldn’t want to be given
lessons on professionalism from that particular comedic demographic.
The Right Direction Marketing 11
Web Strategies
ComedySportz Buffalo needs a total social media revamp. To that end, a social media intern may
be a viable option to the company.
Tactic 1: Vine
 Benefits: The video is as long as the attention span of those in Generation Y and to reach
college students they must be reached through their phones and the social media that they
use
 Vine is a video app in which users upload 6-second videos to be viewed, liked and re-
vined (like retweeting).
 (Use a 6-second Vine video to advertise not only the theater/corporate training but other
social media accounts.)
Tactic 2: Meerkat/Periscope
Periscope and Meerkat are live steaming video apps in which users stream whatever they are
doing – something like this could be good for events. These should be updated with new videos
every three days at the very least.
LINK TO ALL OTHER SOCIAL MEDIA OUTLETS (Use URL links in bio, post about others
(Use live streaming to advertise not only the theater/corporate training but other social media
accounts.)
Tactic 3: Instagram
There needs to be at least one post a day of a show or of the theater or events going on in the
theater. When the following list hits 3000 people, there should be 2-3 posts a day. (Videos
included)
 Needs professionally done pictures with good lighting
 Should be linked to FB and updated daily. Especially with daily deals, and specials
 The Instagram should be used to its fullest effect
 LINK TO ALL OTHER SOCIAL MEDIA OUTLETS (Use URL links, post about
others)
Tactic 4: Facebook
Posts should be daily, with 2-3 posts at the least. One early in the morning (people have been
proven to view social media accounts predominately during the early morning and the late
night) detailing daily/weekly specials, etc. Another should be posted in the evening highlighting
the late hours of CSz. Any posts in between should be photos, videos, and news articles about the
ComedySportz Buffalo.
 “Like” other local theaters and businesses (make connections! – network)
 Add a bio and more info into the about section
The Right Direction Marketing 12
 Any event (even a weekly one) must be filled in the Facebook events
 Add professional pictures, like the ones on the website
 LINK TO ALL OTHER SOCIAL MEDIA OUTLETS (Use URL links, post about
others)
Tactic 5: YouTube
At least one promo video every two months, highlighting new deals, specials, shows, events, and
featuring glory shots of the shows.
 LINK TO ALL OTHER SOCIAL MEDIA OUTLETS (Use URL links, post about
others)
Tactic 6: Twitter
Needs attention, there should be consistent posts. Posts should be daily, with 2-3 posts at the
least. One early in the morning (people have been proven to view social media accounts
predominately during the early morning and the late night) detailing daily/weekly specials,
etc. Another should be posted in the evening highlighting the late hours of CSz. Any posts in
between should be photos, videos, and news articles about the ComedySportz Buffalo.
Offer discounts for follows (i.e. “follow us and retweet this for a chance to win a free show for
two” or “retweet this tweet for a 20% off coupon”
 Tweet back to patrons when they mention you. It looks good and people love that
 LINK TO ALL OTHER SOCIAL MEDIA OUTLETS (Use URL links, post about
others)
Tactic 7: Social Media Intern
The perks of having a social media intern is that as far as expenses are concerned, there wouldn’t
be too many as the internship could be an unpaid one. Most internships are unpaid. Another perk
of this is that the intern would be trained on how to effectively use social media and would be
able to use the strategies above. The intern could be paid with college credit.
Description
ComedySportz Buffalo, Buffalo’s own family-friendly interactive improve experience, is
looking for an intern with strong knowledge and understanding of the digital media landscape,
including various social media websites.
ComedySportz Buffalo is preparing a re-launch of its social media presence and this position
will play an integral role in its success. The intern hired for this position will need strong critical
thinking skills, good judgment and it wouldn’t hurt if you like to laugh.
The Right Direction Marketing 13
Responsibilities
 Manage ComedySportz Buffalo social media accounts, including:
o Facebook
o Twitter
o Instagram
o YouTube
o Vine
o LinkedIn
o and others (Meerkat/Periscope)
 Monitor, post and reply on social networks
 Website and social media optimization preferred
 Keyword analysis preferred
Requirements
 Must have demonstrable professional or study-based knowledge of the strategic use of
such media to achieve measurable objectives
 Students applying for this internship should be Strategic Communication, Marketing or
Business
Majors
Strategic Communication, Marketing, Business
For your knowledge, the internship process for the student is as follows:
1. Student finds internship.
2. Student applies to internship.
3. Student is interviewed by ComedySportz Buffalo
4. Student is offered internship.
5. Student accepts internship
6. Each department at SUNY Buffalo State has different prerequisites:
a. Communication Department
i. Must have completed COM 301 and COM 308(W) with a grade of C or
better
The Right Direction Marketing 14
ii. Student contacts Nan Tramont to process paperwork for college credit
hours:
Coordinator, Community Relations
(716) 878-6015
Bishop Hall 211
TRAMONN@BUFFALOSTATE.EDU
Tactic 8: Social Media Contests
Something that people have always jumped at is the prospect of something being “free,” or
awarded to them. Don’t miss out on this vulnerability. Especially with the ease that is using
social media for this purpose. Social media contests can be used on any platform. (I.e. Likes on
Facebook, retweets/follow on Twitter, likes/follows on Instagram, etc.) - See above Web
Strategies
When to post: Posting should be done daily, multiple times during the day. See above.
The Right Direction Marketing 15
Inexpensive Advertising Strategies
Tactic 1: Campus Visits
Simply visiting college campuses and giving information sessions on CSz and improv in the
Student Union or the Library would be a great start to appealing to the college student
demographic. See Below for other suggestions when visiting campuses.
Tactic 2: Campus Organizations at Local Colleges (“Tabling,” ex. Bengal Pause)
 Have representative of CSz table at peak hours when students are in the student union
(For example: Send representative to table during Buffalo State’s Bengal Pause to get to know students
and inform them on who ComedySportz is and what they are about)
 Collaborate with a student organization and come speak at one of the programs and print
flyers to hand out in the union and place in the dorm halls (Buffalo State and other schools)
 Collaborate with SUNY Buffalo State’s improv group FNL and do a joint show on the BSC
campus. Bring merchandise to distribute! Go to other improv groups/comedy clubs around
Buffalo and do the same
Tactic 3: Offer free class workshops
Offering a free class and advertising for that event through the use of social media is beneficial to CSz.
This would teach people more about improv, which as mentioned earlier is a foreign concept to a lot of
the consumer market. It would also give people some incentive to travel out to The Arena and see what
else CSz has to offer.
Tactic 4: Perform at local events
This would offer the same result as Tactic 3. See Above
Tactic 5: Make flyers
This wouldn’t be too pricey depending on how many flyers CSz decides to print off. These
flyers should be printed in color and posted in many different places for the WNY public at
large to see. They should be posted at other theaters, on college campuses, in coffee shops, at
grocery stores, in restaurants, tattoo shops, and basically everywhere with a lot of foot
traffic in WNY. The people delegated to posting these could be the minor-league players,
interns, or volunteers. Ticket prices, upcoming shows and events are a necessity for these flyers.
Tactic 6: Print off coupons
Coupons are always a good way to get people anywhere. Offering 20% coupons online for
example, would draw in a decent amount of people. Putting an expiration date on these is a
requirement. In posting them on CSz’s online facets, the business can avoid its past failure of
offering coupons in print outlets such as Artvoice, which would in turn save the business
money that has the potential to be lost.
The Right Direction Marketing 16
Tactic 7: Hold more special events
More special events, like the Improvathon is a MUST. These events also need to be heavily
advertised through social media. Maybe plan an event where it’s a double feature and the
consumer gets two shows for the price of one or “bring a date night.” This could also lead to
some pretty funny and genuine interactions between the players and the audience depending on
the event.
The Right Direction Marketing 17
Label Strategies Timeline and Budget
Budget: $10,000
Tactic 1: Girl Scouts
Timeline: The eight listed steps should take no longer than 1 week to complete, given CSz and
the Girl Scouts communicate efficiently. – See Label Tactic 1
Cost: The cost to run a show. (Minimal)
Tactic 2: Summer Camp
Timeline: Session 1: July 6-10 / Session 2: July 20-24
Cost: Possible cost of snacks/refreshments (people love food!) and the cost of the three
tickets given away to each child.
Tactic 3: College Students
Timeline: Twice a month at each of the local institutions. (Dates to be determined.)
Cost: The cost of merchandise to be given away, (t-shirts, stickers, etc.) the cost of doing a
show, the cost of any tickets given away/ discounted tickets, and the cost of flyers.
Tactic 4: Location (Long-shot)
Timeline: Years from now, should be done after CSz triples their regular foot traffic.
Cost: More than the budget. This is something to be taken into consideration once CSz has
a bigger budget to work with.
Tactic 5: Logo Marketing
Timeline: This should be done at a variety of other businesses every day. Or every other day at
the least. Getting the brand out there quickly is imperative.
Cost: The cost of printing off brochures/flyers (.15 cents apiece at most). The cost of
making t-shirts, and the price of any tickets/discounts given away. (CHEAP)
Tactic 6: Cameos
Timeline: Years from now, should be done after CSz triples their regular foot traffic.
The Right Direction Marketing 18
Cost: $3,000 - $200,000 based on the personnel (Out of the question currently)
Tactic 7: Partnerships for Corporate Training
Timeline: This should be done at a variety of other businesses every day. Or every other day at
the least. Getting those partnerships quickly is imperative.
Cost: The cost of joint activities, the pursuing of the partnerships however, is free.
Tactic 8: Brochure/Advertising Corporate Training
Timeline: Immediately, and brochures should be distributed at least every two days to different
businesses.
Cost: The cost of brochure printing/ making new brochures (Cheap) – See Tactic 5 Above
The Right Direction Marketing 19
Web Strategies Timeline and Budget
Budget: $10,000
Tactic 1: Vine
Timeline depicted in Web Strategies 1
Cost: Free
Tactic 2: Meerkat/Periscope
Timeline depicted in Web Strategies 1
Cost: Free
Tactic 3: Instagram
Timeline depicted in Web Strategies 1
Cost: Free
Tactic 4: Facebook
Timeline depicted in Web Strategies 1
Cost: The cost of posting is free, however in order to reach a broader audience Facebook Ads
should be bought. With Facebook Ads Facebook advertises and makes sure a broader audience
accessing the web see ComedySportz Buffalo. It helps to drive online ticket sales, increase local
sales, and raise brand awareness. You can adjust how much you pay in order to reach your
audience. The more you pay, the more people see you.
Tactic 5: YouTube
Timeline depicted in Web Strategies 1
Cost: Free to post, however in order to reach a broader audience YouTube Ads should be
bought. With YouTube Ads YouTube advertises and makes sure a broader audience accessing
the web see ComedySportz Buffalo. It helps to gather more views to the videos CSz posts. You
can adjust how much you pay in order to reach your audience. The more you pay, the more
people see you. (With enough views, CSz will make a profit.) (It’s run through Google.)
Tactic 6: Twitter
Timeline depicted in Web Strategies 1
Cost: The cost of posting is free, however in order to reach a broader audience Twitter Ads
should be bought. With Twitter Ads Twitter advertises and makes sure a broader audience
accessing the web see ComedySportz Buffalo. It helps to drive online ticket sales, increase local
sales, and raise brand awareness. You can adjust how much you pay in order to reach your
audience. The more you pay, the more people see you.
The Right Direction Marketing 20
Tactic 7: Social Media Intern
Timeline depicted in Web Strategies 1
Cost: Free
Tactic 8: Social Media Contests
Timeline depicted in Web Strategies 1
Cost: The price of one ticket (or more, depending on the contest), or the price equivalent to
the percentage off being given away.
The Right Direction Marketing 21
Inexpensive Advertising Strategies Timeline and Budget
Budget: $10,000
Tactic 1: Campus Visits
Timeline: Should be done 1-2 times a month.
Cost: Free to visit,
Tactic 2: Campus Organizations at Local Colleges
Timeline: Should be done 1-2 times a month.
Cost: Free to visit, would only cost merchandise given
Tactic 3: Offer Free Class Workshops
Timeline: Free classes should be offered twice a month alternating with special events at The
Arena.
Cost: Free, would only cost time of teachers of class
Tactic 4: Perform at Local Events
Timeline: This should be done for all the major events of the area such as the Canal Fest, Italian
Fest, Erie County Fair, etc.
Cost: The cost of running a show.
Tactic 5: Make Flyers
Timeline: This should be done at a variety of other businesses every day. Or every other day at
the least. Getting the brand out there quickly is imperative.
Cost: Extremely cheap (.5 cents a flyer).
Tactic 6: Print off Coupons
Timeline: Coupons should be distributed every two weeks.
Cost: The cost of printing and the price of the discount denoted by the coupon.
The Right Direction Marketing 22
Tactic 7: Hold More Special Events
Timeline: Events should be held frequently with at least 1-2 every month.
Cost: The cost of running an event. (Minimal)
The Right Direction Marketing 23
Appendix I: Secondary Research Citations
ACME comedy. (2015). Retrieved from ACME Comedy.com: http://www.acmecomedy.com/
Bad Dog Theatre Company. (2015). Retrieved from Bad Dog Comedy Theatre:
http://baddogtheatre.com/
BATS Improv. (2015). Retrieved from BATS IMPROV Real. Funny. Theatre.: http://www.improv.org/
Boom Chicago. (2015). Retrieved from Boom Chicago: http://www.boomchicago.nl/
Brave New Workshop. (2015). Retrieved from Brave New Workshop:
https://www.bravenewworkshop.com/
ComedySportz. (2015). Retrieved from CSz Worldwide: http://www.cszworldwide.com/
Magnet Theater. (2015). Retrieved from Magnet Theater: http://www.magnettheater.com/index.php
National Comedy Theatre. (2015). Retrieved from NCT National Comedy Theatre:
http://nationalcomedy.com/
People's Improv Theater. (2015). Retrieved from People's Improv Theater: http://thepit-nyc.com/
Philly Improv Theater. (2015). Retrieved from Phit Philly Improv Theater:
http://phillyimprovtheater.com/
SAK Comedy Lab. (2015). Retrieved from SAK Comedy Lab:
https://www.sakcomedylab.com/sakuniversity.php
The Annoyance Theatre. (2015). Retrieved from The Annoyance Theatre & Bar:
https://theannoyance.com/
The Comedy Store. (2015). Retrieved from The Comedy Store: http://thecomedystore.com/
The Groundlings. (2015). Retrieved from The Groundlings Theatre & School:
http://www.groundlings.com/
The iO Theater. (2015). Retrieved from The iO Theater: Chicago's Best Improv Comedy:
http://ioimprov.com/chicago/
The Loose Moose Theatre Company. (2015). Retrieved from The Loose Moose Theatre Company:
http://www.loosemoose.com/
The Playground Theater. (2015). Retrieved from The Playground Theater:
http://www.theplaygroundtheater.com/
The Second City. (2015). Retrieved from The Second City: http://www.secondcity.com/
UCB Theatre. (2015). Retrieved from Upright Citizens Brigade: https://www.ucbtheatre.com/
The Right Direction Marketing 24
Appendix II: Primary Research/Results
II.A ComedySportz Buffalo Survey
1.) How old are you? (18-20) (21-23) (24-26) (26+)
2.) Are you male or female? MALE or FEMALE
3.) Do you use social media? YES or NO
4.) What social media networks do you use? (Facebook, Instagram, Twitter, etc.)
_________________________________________________________________
5.) Have you ever been to an improv show? YES or NO
6.) Have you ever heard of improv? YES or NO
7.) Name an improv show that you are familiar with. _________________________________
8.) How often do you go out to see a show? (Movie, music, etc.)
(Once a week) (Once a month) (Every few months) (Once a year)
9.) Do you know any local shows that involve/include improv? YES or NO
10.)How do you usually hear about events such as entertainment shows?
___________________________________________________________
The Right Direction Marketing 25
II.B. Results:
 All of our respondents were of the college student demographic
 About half were male and half female
 They all use social media to some degree (Most of them sticking to the big three
of Facebook, Twitter, and Instagram)
 Two of six had been to an improv show, (FNL on the SUNY Buffalo State
campus) the others didn’t realize they knew what improv actually was until it was
explained in the focus group
II.C. Focus Group
Logistics for the Focus Group:
Location: Buffalo State College, 4th
floor common room of the Student Apartment Complex
(STAC)
Time: 3/4/15 3:00 p.m.
Incentive: Doughnuts
Questions asked during the Focus Group:
1.) How beneficial is improv to communication development? (very important,
important, neither, somewhat important, not important)
2.) What days of the week would you go to a show like ComedySportz Buffalo?
3.) Would you benefit from corporate training?
4.) Have you ever seen SNL or Wild N’ Out?
The Right Direction Marketing 26
5.) Have you ever heard of ComedySportz Buffalo?
6.) Have you ever heard of The Arena?
7.) How many of you drive or have a form of transportation?
II.D. Results:
 Locals didn’t seem to know about CSz
 They all responded well to the Wild N’ Out example
 The Arena held no significance to any of the participants
 Many only go to places near campus as they are non-commuters and transportation is an
obstacle for them
 Once it was explained to them, participants agreed that improv could be a viable
communication tool
The Right Direction Marketing 27
Appendix III: Expected Results
The Right Direction Marketing Agency has expected results for CSz after they implement our
recommendations and use our carefully thought out and strategic plan.
We believe that ROI will increase with the use of the above 25 tactics. The beauty of the tactics
above is that they are not ridiculously expensive.
The first step is to get the brand allocated efficiently. It was made clear by the results of our
survey and focus group that a lot of the public at large doesn’t even know what ComedySportz
Buffalo is, about the same amount of people even know what improv is.
After the tactics are used cohesively, we expect CSz to have at the very least an increase in 50%
of their attendance. The fact of the matter is, and we cannot reiterate this enough, social media is
the key to success. The company is at an opportune time in social media advancement as well.
Never has there ever been so many viable sources of social media. Maintaining all of them is a
job and that is exactly why we feel a social media intern is also a necessity. The intern will
already have the necessary training and will more likely than not, be well affiliated with the
various social media outlets. Of all the tactics listed above the Web Strategies are the ones that
should be followed the closest and with the most diligence. People pay attention to social media,
corporations pay attention to social media. This is a combo deal, ComedySportz shows and
corporate training will undoubtedly benefit from the use of the Web Strategies.
The logo marketing discussed above is also a perfect way to appeal to multiple demographics
and burn an image into the consumer’s minds. Done correctly, and with a new logo, we expect
the consumer market to begin to correlate CSz with its logo without being told what the logo is
for. Just as Helium Comedy Club is well-known, we expect CSz to receive the same treatment in
due time.
The creation of a newer brochure will lead to an increase in corporate training programs being
signed up for by various businesses and corporations. Currently, the brochure isn’t terribly
visually attractive. It doesn’t address any sports aspect and the logo is too big and doesn’t
resonate with the theater. It would help to give a short definition within the brochure of what
improv is, the history of CSz and a list of who CSz has worked with using corporate training and
what they train participants on. Simply put, it needs to be more professional. We expect that
by distributing brochures via the flyer method described in Label Tactic 8, ROI is inevitable and
people will flow into the theater.
In closing, by adopting everything within the contents of this plan, we at The Right Direction
Marketing Agency expect CSz Buffalo to reach a new level of success and receive a huge return
on investment as well as brining in new fans of improv for years to come.
For further questions contact of our account executive, Zack Reese at zackarytreese@gmail.com.
The Right Direction Marketing 28
© 2015

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Boost ComedySportz Buffalo Revenue and Attendance

  • 1. Reese, Zackary T THE RIGHT DIRECTION MARKETING AGENCY | 1300 ELMWOOD AVENUE, BUFFALO N.Y. 14222 Public Relations Campaign (2015) COMEDYSPORTZ BUFFALO
  • 2. The Right Direction Marketing 1 Table of Contents Our Team ......................................................................................................................................................0 Objectives .....................................................................................................................................................2 Evaluation .....................................................................................................................................................3 Label Strategies.............................................................................................................................................7 Web Strategies............................................................................................................................................11 Inexpensive Advertising Strategies.............................................................................................................15 Label Strategies Timeline and Budget........................................................................................................17 Web Strategies Timeline and Budget..........................................................................................................19 Inexpensive Advertising Strategies Timeline and Budget..........................................................................21 Appendix I: Secondary Research Citations .................................................................................................23 Appendix II: Primary Research/Results.......................................................................................................24 Appendix III: Expected Results....................................................................................................................27 The Right Direction Marketing
  • 3. Dear ComedySportz Buffalo, Thank you for the opportunity to present to you The Right Direction Marketing’s public relations proposal. For your company: ComedySportz Buffalo. Our staff has assembled a strategy to assist with marketing your brand to the demographics you have demonstrated through your goals and values. Our agency’s approach is incorporating your desire to have more seats filled during the ComedySportz shows, as well as trying to appeal to the business aspect of your business through the use of promoting your corporate training services. These goals can be accomplished wholeheartedly with little investment and through the planning that is demonstrated throughout this plan. Please review the enclosed materials and please contact our agency at your leisure and discretion through Seth Oyer’s personal contact information, or at the email address of our account executive, Zack Reese at zackarytreese@gmail.com.
  • 4. Our Team Zack Reese Account Executive Zack is a junior at Buffalo State College and the account executive at The Right Direction Marketing Agency. He will be earning his Bachelor’s in a dual major of public communications and communication studies with a minor in business economics. Zack is also an active member of the Public Relations Student Society of America as well as a member of the Buffalo State Bengal PR Firm. He is also an active member of the Buffalo State Economics Club and currently interning as White Lion Studios’ Public Relations Director. Yasmine Payton Assistant Account Executive Yasmine is a senior at Buffalo State and assistant account executive at The Right Direction Marketing Agency. She will be eating her Bachelor of Arts in Public Communication. Yasmine interns at the Center for Health and Social Research on campus where she helps interview residents of Erie County to improve drug and alcohol programs within schools. Yasmine is currently the Public Relations chair for Black Active Minds and the founder of the developing movement of You Are My Sister and the host of "The Light," a series aired on BSCTV.
  • 5. The Right Direction Marketing 1 Milendra Bass Agency Member Milendra is a senior at Buffalo State College and one of the agency members of The Right Direction Marketing Agency. She will be earning her bachelor of arts in Public Communication and minor in Hospitality Administration come May 2015. She also hopes to take this degree to help non-profit organizations in the New York City area strategically conduct their social media market plan. Milendra is currently the President of Powerful United Ladies Striving to Elevate, while being the Vice President of the campus’s uncensored The Lens Magazine and a member of National Society for Minorities in Hospitality. She designs the SUNY Buffalo State College Child Care Center website for efficient use by current and future parent enrollments. Hadassah Williams Agency Member Hadassah is a senior at Buffalo State College and an agency member at The Right Direction Marketing Agency. She will be earning her bachelor’s degree in Public Communication and a minor in Creative Studies. Hadassah is interning at the Stewardship and Special Events office at Buffalo State. She is on the committee that is planning and producing Buffalo State’s 2015 RUNWAY fashion show. She is in charge of coordinating and creating the VIP section for exclusive guests. Hadassah is the Events and Social Media Coordinator of the Student Philanthropy Council
  • 6. The Right Direction Marketing 2 Objectives Our agency developed three objectives in accordance to goals of ComedySportz Buffalo. The following objectives will be beneficial to not only the company, but the patrons of the company. Objective 1: Bring in more revenue through the use of CSz’s corporate training services. The goal is an increase of 50%. This objective could be met by appealing to local businesses throughout Western New York. Something like this could also be achieved through advertisements at the end of every show. CSz’s corporate training services will bring in the money that CSz needs in order to advertise more and more frequently, thus setting off a domino effect in which CSz not only gets more business but more patrons. Objective 2: Increase regular CSz Show attendance by at least 25%. In order to accomplish this, advertising to places where parents and families are will be imperative. Young families are going to be the demographic that will come see the shows predominately. Advertising through the radio or during the nightly local news would be a way to reach these people as well as coupons and discounts in the local newspapers and on local news sites. Objective 3: Increase the number of college student attendance to The Arena. (Outreach to the college student demographic.) This particular objective wasn’t too difficult to come up with considering whom our agency is composed of and how close to many local colleges The Arena and ComedySportz Buffalo are located. The CSz headquarters, for example, is located right next to Daeman College. There are so many ways to reach this public including making visits to local campuses and offering discount tickets to students.
  • 7. The Right Direction Marketing 3 Evaluation Some secondary research was conducted in order to see what CSz’s competition is doing nationally that has helped their respective theaters. From that research came a list of similarities, and ways to appeal to the predetermined publics as per our agency’s objectives. Similarities among the researched improv theaters: ● Many of the theaters offer classes – This is something that CSz excels in. ● About half of them are significantly smaller than the other half – CSz IS a smaller theater group, however, it is one of the only ones in Buffalo and that is exactly what we plan on capitalizing on. That unique experience that a patron can only get at CSz. ● The social media presence is above average on most of the theaters, this alone is a huge contributor in getting traffic to the theaters. Social media is the BEST way to advertise currently. For the most part it’s free (sans TwitterAds or FacebookAds) and it’s what people view all day, every day. The twitter is updated regularly enough and the hashtags #CSz and #ComedySportz are good, but there needs to be a more stylized hashtag for this location of ComedySportz specifically. The Facebook is well updated, but it needs to have more pictures, videos, and more audience input. It’s in this way that audiences can truly feel connected. For this type of theater, using video/picture apps such as Vine, Instagram, possibly Snapchat, and Meerkat/Periscope are musts. – See Web Strategies. ● Many of the theaters bring in well-known people throughout their areas – See Label Strategies. ● There are an ensemble of performers at each theater – CSz excels in this feat. Give more of a bio on the “player’s cards” on the website, including what shows they are specifically a part of. ● Partnerships between companies seems to be a moot point among the theaters, it helps to partner with someone else no matter how miniscule (Think about partnering with local schools, bars, restaurants, Helium Comedy Club.) – See Label Strategies. ● For the most part they can all be hired to perform at parties, etc. – CSz does parties and should advertise this fact more. Parties, much like corporate training can lead to HUGE ROI.
  • 8. The Right Direction Marketing 4 ● A HUGE similarity is that they are all in metropolitan areas – Buffalo  (Location change is an option– See Label Strategies) ● Many of the theaters have more shows later at night and on the weekends – After Hours (Adding more shows throughout the week instead of just on weekends could make CSz stand out from their competition.) Ways to appeal to the publics (Corporations, Young Families, Students): ● Something that CSz does different from many other theaters is the fact that they offer corporate training. It would be extremely wise to capitalize on this fact. (Money maker*) – Using the new brochure inserts, and promoting this aspect of the company through social media and print advertisements is absolutely imperative. CSz Buffalo must actively advertise their corporate training programs. (ROI) – See Label Strategies ● Offer a sample workshop or demonstration to small businesses and corporations so that they can get an idea of the skills they can gain essential to the workforce. – Go to local businesses throughout Buffalo or make phone calls to businesses in order to see if they would be interested in a demonstration or workshop. - See Label Strategies ● Summer Camps for the kids – See Label Strategies ● Classes for high school age students – See Label Strategies ● From a marketing/promotional perspective: Television Commercials ($)/Radio Advertising/Newspaper Advertisements/Coupons/Specials (Specials on corporate training?) ● Use the location the advantage of CSz. (It’s not too busy, parking wouldn’t be too bad, etc.) – See Label Strategies ● CSz does perform at parties and events (important!) ● Classes for adults  workers for the concession stand (Dual money “bringer-in” and saver) ● Offer free shows/classes of some sort to the students at the local colleges (word of mouth) approach college students (I.e. Bengal Pause table) – See Inexpensive Advertising Strategies ● Create an improv session on the introductory stages on the first Sunday of the month for college students (student must view a show at least a month prior with college ID)
  • 9. The Right Direction Marketing 5 Session will have info on jobs in the field, long term affiliation, how it relates to corporate, hands on skills, everyday skills, etc. ● Offer discounted tickets to appeal to a larger audience (i.e 50% off on certain days, Buy one get one deals, etc.) ● Visit elementary schools, junior high schools and high schools. Perform a show or give lessons. At the end, give students coupons to give to their parents. This would lead to a word of mouth transmission from the school to the parents to their friends and so on. – See Label Strategies ● Offer social media internship for college credit or for interested students from the Theater department. – This way CSz can enjoy the perks of free to minimal cost labor from a trained student, while also maintaining their social media accounts. - See Web Strategies ● Contact local day care centers to inquire about doing a show for the kids. This would lead to a word of mouth transmission from the school to the parents to their friends and so on. - See Label Strategies ● Use Vine as a promotional tool – See Web Strategies As an agency, we used a plethora of primary research in order to best attain our objectives. We employed the use of a focus group and survey to reach this end. Our survey and focus group were administered together in order to truly grasp what CSz would need to do to reach the college student demographic specifically. Focus Group Research Theme: To understand how to better represent ComedySportz Buffalo and get more business flowing into the theater. The focus group was conducted in an effort to better appeal to the most applicable of the key publics: college students. The group allowed us to verify what could work, and what definitely wouldn’t work in regards to the ultimate goal of increasing attendance. The focus group consisted of three males and two females, in order to discover if the marketing plan of CSz was relevant to the campus community at SUNY Buffalo State. Survey: The Survey was administered among the focus group. Problem: The problem that we as an agency had to address was the fact that our client wanted a tremendous increase in their return on investment. (ROI) There was also the secondary problem of getting more traffic into the theater.
  • 10. The Right Direction Marketing 6 Opportunity Statement: Our aim is to not only bring more people in to partake in the shows offered at ComedySportz Buffalo, but also to help CSz, as a company, bring in more revenue and receive a total ROI. We plan to do this using a variety of well-planned and thought out actions. Target Audiences: 1.) Corporate America 2.) Young Families 3.) College Students Goal: To get a deeper understanding of what the public knows/doesn’t know about CSz and what we can do to make CSz more marketable in comparison to what they do know.
  • 11. The Right Direction Marketing 7 Label Strategies Our main objective is to make sure the company’s brand is known throughout Buffalo, New York. Tactic 1: Girl Scouts Within the campus organizations at SUNY Buffalo State we have a campus chapter of Girl Scout Cookies. Following the course of action below will lead to not only a great partnership, but also a return on investment:  Email the chapter of Girl Scout cookies at bsccampusscouts@gmail.com  Include in the email about a way to discuss the involvement of ComedySportz and Girl Scouts  Set a meeting with a representative to discuss what potential events are going to be held  At the meeting we describe the breakdown of the Princess Ball in mid-April of the spring semester  The Princess Ball is a theme celebration for the Girl Scouts in the western New York community  The theme concept depends on seasonal discussion take place during that year.  Come up with ComedySportz hosting an improv about princesses and princes within this theme.  For further questioning or planning, please direct your attention to Ewurabena Ashun until the end of the spring 2015 semester. Furthermore, new representatives will be elected for the following academic year. Tactic 2: Summer Camp The simple fact that CSz does have a summer camp program and does summer classes, is something that should be capitalized on. Advertising these specific events when kids are out of school, as something to occupy their time would benefit CSz and undoubtedly lead to ROI. Tactic 3: College Students Have representative of CSz table at peak hours when students are in the student union For example: Send representative to table during Buffalo State’s Bengal Pause to get to know students and inform them on who ComedySportz is and what they are about
  • 12. The Right Direction Marketing 8 Collaborate with a student organization and come speak at one of the programs and print fliers to hand out in the union and place in the dorm halls (Buffalo State and other schools) Do shows for free for local colleges in order to get the CSz Buffalo name out there. Administer to audience discounted tickets to another show so that the audience can bring a friend and spread notoriety through word of mouth. This transmission of notoriety is just as effective as social media. Tactic 4: Location (Long-shot) Change the location of where the improv shows are held Benefits: Location more accessible, possibly pick a location that only requires one bus for those who do not have cars, long travels discourage visits  Have an ad to help find the location in a main area  Place ads near schools near bus stops  If not a change in location, perhaps a change in the accessibility of The Arena (signage, making the location of the stage a lot easier to access.)  It’s quite easy to drive right past The Arena, it needs signs that point directly to the building  There should also be signs leading down to the stage that are more apparent and straight- forward  The doors to the concession area leading to the stage need to also be well lit because for patrons trying to attend shows it’s pretty hard to see or find Tactic 5: Logo Marketing Logo marketing is the act of getting a company’s brand “out there.” This means doing anything that will make an imprint on a possible consumer’s mind and make them correlate the CSz logo with CSz. The three primary audiences can be reached specifically through logo marketing by: College Students: CSz could bring t-shirts with the logo to college campuses and distribute them. A great example of a scenario where this would pay off is at a SUNY Buffalo State football game, CSz could get authorization to throw three to four t-shirts into the crowd with two free tickets wrapped in them. This will lead to word of mouth transmission. The same can be said for merchandise such as stickers, etc.
  • 13. The Right Direction Marketing 9 Corporations: Richard, who is in charge of the corporate training programs will go to local businesses and give to them the new brochures (See Tactic 8 below) detailing all the corporate training efforts that CSz does. This would be pretty inexpensive and a great way to get the brand and information “out there” for potential patrons. Young Families: CSz could talk to local schools, daycares, organizations, and distribute merchandise/brochures with the logo. These things can and should be sent home with students of the classes offered through CSz or children at the summer camp. The children will relay the information and logo back to their parents who will relay it to their friends and family and so on and so forth. With all of that being said, the logo of the Buffalo with the gag glasses does represent Buffalo, however it doesn’t represent the sports aspect of the shows. Maybe putting a jersey on the Buffalo and adding some sports balls would help make it more memorable, or scrapping it in favor of a new design completely. In other words, the logo needs work. The other two are generic and more closely related to the corporation on the national level, so the CSz Buffalo specific logo is the most important of all three, as far as logo marketing is concerned. Tactic 6: Cameos Many of the theaters bring in well-known people throughout their areas. It may be well within ComedySportz Buffalo strategizing to think about employing the use of a well-known improv comedian, such as somebody from SNL. Obviously, booking a celebrity is pricey and this should only be done once business starts flowing into CSz a little more freely. Tactic 7: Partnerships for Corporate Training Partnerships between companies seems to be a moot point among the theaters, it helps to partner with someone else no matter how miniscule. All it could take for joint financial success is a phone call. Think about partnering with:  Local Schools
  • 14. The Right Direction Marketing 10  Local Bars  Local Restaurants  Helium Comedy Club  New and Emerging Restaurants such as the Buffalo Supper Club  Local Organizations (PTA’s YMCA’s, Boys and Girls Clubs, etc.)  Local Movie Theaters  Local Shops Tactic 8: Brochure/Advertising Corporate Training Something that CSz does different from many other theaters is the fact that they offer corporate training. It would be extremely wise to capitalize on this fact. (Money maker*) – Using the new brochure inserts, and promoting this aspect of the company through social media and print advertisements is absolutely imperative. CSz Buffalo must actively advertise their corporate training programs. (ROI) Our agency is willing to create inserts detailing the corporate training in a more professional light to be placed within the current brochures or create a new brochure from scratch at your discretion. We believe that the reason CSz’s corporate training efforts are so difficult to come by is because when people see the brochure or the website, which is heavy in the improv portion of the company, they wouldn’t want to be given lessons on professionalism from that particular comedic demographic.
  • 15. The Right Direction Marketing 11 Web Strategies ComedySportz Buffalo needs a total social media revamp. To that end, a social media intern may be a viable option to the company. Tactic 1: Vine  Benefits: The video is as long as the attention span of those in Generation Y and to reach college students they must be reached through their phones and the social media that they use  Vine is a video app in which users upload 6-second videos to be viewed, liked and re- vined (like retweeting).  (Use a 6-second Vine video to advertise not only the theater/corporate training but other social media accounts.) Tactic 2: Meerkat/Periscope Periscope and Meerkat are live steaming video apps in which users stream whatever they are doing – something like this could be good for events. These should be updated with new videos every three days at the very least. LINK TO ALL OTHER SOCIAL MEDIA OUTLETS (Use URL links in bio, post about others (Use live streaming to advertise not only the theater/corporate training but other social media accounts.) Tactic 3: Instagram There needs to be at least one post a day of a show or of the theater or events going on in the theater. When the following list hits 3000 people, there should be 2-3 posts a day. (Videos included)  Needs professionally done pictures with good lighting  Should be linked to FB and updated daily. Especially with daily deals, and specials  The Instagram should be used to its fullest effect  LINK TO ALL OTHER SOCIAL MEDIA OUTLETS (Use URL links, post about others) Tactic 4: Facebook Posts should be daily, with 2-3 posts at the least. One early in the morning (people have been proven to view social media accounts predominately during the early morning and the late night) detailing daily/weekly specials, etc. Another should be posted in the evening highlighting the late hours of CSz. Any posts in between should be photos, videos, and news articles about the ComedySportz Buffalo.  “Like” other local theaters and businesses (make connections! – network)  Add a bio and more info into the about section
  • 16. The Right Direction Marketing 12  Any event (even a weekly one) must be filled in the Facebook events  Add professional pictures, like the ones on the website  LINK TO ALL OTHER SOCIAL MEDIA OUTLETS (Use URL links, post about others) Tactic 5: YouTube At least one promo video every two months, highlighting new deals, specials, shows, events, and featuring glory shots of the shows.  LINK TO ALL OTHER SOCIAL MEDIA OUTLETS (Use URL links, post about others) Tactic 6: Twitter Needs attention, there should be consistent posts. Posts should be daily, with 2-3 posts at the least. One early in the morning (people have been proven to view social media accounts predominately during the early morning and the late night) detailing daily/weekly specials, etc. Another should be posted in the evening highlighting the late hours of CSz. Any posts in between should be photos, videos, and news articles about the ComedySportz Buffalo. Offer discounts for follows (i.e. “follow us and retweet this for a chance to win a free show for two” or “retweet this tweet for a 20% off coupon”  Tweet back to patrons when they mention you. It looks good and people love that  LINK TO ALL OTHER SOCIAL MEDIA OUTLETS (Use URL links, post about others) Tactic 7: Social Media Intern The perks of having a social media intern is that as far as expenses are concerned, there wouldn’t be too many as the internship could be an unpaid one. Most internships are unpaid. Another perk of this is that the intern would be trained on how to effectively use social media and would be able to use the strategies above. The intern could be paid with college credit. Description ComedySportz Buffalo, Buffalo’s own family-friendly interactive improve experience, is looking for an intern with strong knowledge and understanding of the digital media landscape, including various social media websites. ComedySportz Buffalo is preparing a re-launch of its social media presence and this position will play an integral role in its success. The intern hired for this position will need strong critical thinking skills, good judgment and it wouldn’t hurt if you like to laugh.
  • 17. The Right Direction Marketing 13 Responsibilities  Manage ComedySportz Buffalo social media accounts, including: o Facebook o Twitter o Instagram o YouTube o Vine o LinkedIn o and others (Meerkat/Periscope)  Monitor, post and reply on social networks  Website and social media optimization preferred  Keyword analysis preferred Requirements  Must have demonstrable professional or study-based knowledge of the strategic use of such media to achieve measurable objectives  Students applying for this internship should be Strategic Communication, Marketing or Business Majors Strategic Communication, Marketing, Business For your knowledge, the internship process for the student is as follows: 1. Student finds internship. 2. Student applies to internship. 3. Student is interviewed by ComedySportz Buffalo 4. Student is offered internship. 5. Student accepts internship 6. Each department at SUNY Buffalo State has different prerequisites: a. Communication Department i. Must have completed COM 301 and COM 308(W) with a grade of C or better
  • 18. The Right Direction Marketing 14 ii. Student contacts Nan Tramont to process paperwork for college credit hours: Coordinator, Community Relations (716) 878-6015 Bishop Hall 211 TRAMONN@BUFFALOSTATE.EDU Tactic 8: Social Media Contests Something that people have always jumped at is the prospect of something being “free,” or awarded to them. Don’t miss out on this vulnerability. Especially with the ease that is using social media for this purpose. Social media contests can be used on any platform. (I.e. Likes on Facebook, retweets/follow on Twitter, likes/follows on Instagram, etc.) - See above Web Strategies When to post: Posting should be done daily, multiple times during the day. See above.
  • 19. The Right Direction Marketing 15 Inexpensive Advertising Strategies Tactic 1: Campus Visits Simply visiting college campuses and giving information sessions on CSz and improv in the Student Union or the Library would be a great start to appealing to the college student demographic. See Below for other suggestions when visiting campuses. Tactic 2: Campus Organizations at Local Colleges (“Tabling,” ex. Bengal Pause)  Have representative of CSz table at peak hours when students are in the student union (For example: Send representative to table during Buffalo State’s Bengal Pause to get to know students and inform them on who ComedySportz is and what they are about)  Collaborate with a student organization and come speak at one of the programs and print flyers to hand out in the union and place in the dorm halls (Buffalo State and other schools)  Collaborate with SUNY Buffalo State’s improv group FNL and do a joint show on the BSC campus. Bring merchandise to distribute! Go to other improv groups/comedy clubs around Buffalo and do the same Tactic 3: Offer free class workshops Offering a free class and advertising for that event through the use of social media is beneficial to CSz. This would teach people more about improv, which as mentioned earlier is a foreign concept to a lot of the consumer market. It would also give people some incentive to travel out to The Arena and see what else CSz has to offer. Tactic 4: Perform at local events This would offer the same result as Tactic 3. See Above Tactic 5: Make flyers This wouldn’t be too pricey depending on how many flyers CSz decides to print off. These flyers should be printed in color and posted in many different places for the WNY public at large to see. They should be posted at other theaters, on college campuses, in coffee shops, at grocery stores, in restaurants, tattoo shops, and basically everywhere with a lot of foot traffic in WNY. The people delegated to posting these could be the minor-league players, interns, or volunteers. Ticket prices, upcoming shows and events are a necessity for these flyers. Tactic 6: Print off coupons Coupons are always a good way to get people anywhere. Offering 20% coupons online for example, would draw in a decent amount of people. Putting an expiration date on these is a requirement. In posting them on CSz’s online facets, the business can avoid its past failure of offering coupons in print outlets such as Artvoice, which would in turn save the business money that has the potential to be lost.
  • 20. The Right Direction Marketing 16 Tactic 7: Hold more special events More special events, like the Improvathon is a MUST. These events also need to be heavily advertised through social media. Maybe plan an event where it’s a double feature and the consumer gets two shows for the price of one or “bring a date night.” This could also lead to some pretty funny and genuine interactions between the players and the audience depending on the event.
  • 21. The Right Direction Marketing 17 Label Strategies Timeline and Budget Budget: $10,000 Tactic 1: Girl Scouts Timeline: The eight listed steps should take no longer than 1 week to complete, given CSz and the Girl Scouts communicate efficiently. – See Label Tactic 1 Cost: The cost to run a show. (Minimal) Tactic 2: Summer Camp Timeline: Session 1: July 6-10 / Session 2: July 20-24 Cost: Possible cost of snacks/refreshments (people love food!) and the cost of the three tickets given away to each child. Tactic 3: College Students Timeline: Twice a month at each of the local institutions. (Dates to be determined.) Cost: The cost of merchandise to be given away, (t-shirts, stickers, etc.) the cost of doing a show, the cost of any tickets given away/ discounted tickets, and the cost of flyers. Tactic 4: Location (Long-shot) Timeline: Years from now, should be done after CSz triples their regular foot traffic. Cost: More than the budget. This is something to be taken into consideration once CSz has a bigger budget to work with. Tactic 5: Logo Marketing Timeline: This should be done at a variety of other businesses every day. Or every other day at the least. Getting the brand out there quickly is imperative. Cost: The cost of printing off brochures/flyers (.15 cents apiece at most). The cost of making t-shirts, and the price of any tickets/discounts given away. (CHEAP) Tactic 6: Cameos Timeline: Years from now, should be done after CSz triples their regular foot traffic.
  • 22. The Right Direction Marketing 18 Cost: $3,000 - $200,000 based on the personnel (Out of the question currently) Tactic 7: Partnerships for Corporate Training Timeline: This should be done at a variety of other businesses every day. Or every other day at the least. Getting those partnerships quickly is imperative. Cost: The cost of joint activities, the pursuing of the partnerships however, is free. Tactic 8: Brochure/Advertising Corporate Training Timeline: Immediately, and brochures should be distributed at least every two days to different businesses. Cost: The cost of brochure printing/ making new brochures (Cheap) – See Tactic 5 Above
  • 23. The Right Direction Marketing 19 Web Strategies Timeline and Budget Budget: $10,000 Tactic 1: Vine Timeline depicted in Web Strategies 1 Cost: Free Tactic 2: Meerkat/Periscope Timeline depicted in Web Strategies 1 Cost: Free Tactic 3: Instagram Timeline depicted in Web Strategies 1 Cost: Free Tactic 4: Facebook Timeline depicted in Web Strategies 1 Cost: The cost of posting is free, however in order to reach a broader audience Facebook Ads should be bought. With Facebook Ads Facebook advertises and makes sure a broader audience accessing the web see ComedySportz Buffalo. It helps to drive online ticket sales, increase local sales, and raise brand awareness. You can adjust how much you pay in order to reach your audience. The more you pay, the more people see you. Tactic 5: YouTube Timeline depicted in Web Strategies 1 Cost: Free to post, however in order to reach a broader audience YouTube Ads should be bought. With YouTube Ads YouTube advertises and makes sure a broader audience accessing the web see ComedySportz Buffalo. It helps to gather more views to the videos CSz posts. You can adjust how much you pay in order to reach your audience. The more you pay, the more people see you. (With enough views, CSz will make a profit.) (It’s run through Google.) Tactic 6: Twitter Timeline depicted in Web Strategies 1 Cost: The cost of posting is free, however in order to reach a broader audience Twitter Ads should be bought. With Twitter Ads Twitter advertises and makes sure a broader audience accessing the web see ComedySportz Buffalo. It helps to drive online ticket sales, increase local sales, and raise brand awareness. You can adjust how much you pay in order to reach your audience. The more you pay, the more people see you.
  • 24. The Right Direction Marketing 20 Tactic 7: Social Media Intern Timeline depicted in Web Strategies 1 Cost: Free Tactic 8: Social Media Contests Timeline depicted in Web Strategies 1 Cost: The price of one ticket (or more, depending on the contest), or the price equivalent to the percentage off being given away.
  • 25. The Right Direction Marketing 21 Inexpensive Advertising Strategies Timeline and Budget Budget: $10,000 Tactic 1: Campus Visits Timeline: Should be done 1-2 times a month. Cost: Free to visit, Tactic 2: Campus Organizations at Local Colleges Timeline: Should be done 1-2 times a month. Cost: Free to visit, would only cost merchandise given Tactic 3: Offer Free Class Workshops Timeline: Free classes should be offered twice a month alternating with special events at The Arena. Cost: Free, would only cost time of teachers of class Tactic 4: Perform at Local Events Timeline: This should be done for all the major events of the area such as the Canal Fest, Italian Fest, Erie County Fair, etc. Cost: The cost of running a show. Tactic 5: Make Flyers Timeline: This should be done at a variety of other businesses every day. Or every other day at the least. Getting the brand out there quickly is imperative. Cost: Extremely cheap (.5 cents a flyer). Tactic 6: Print off Coupons Timeline: Coupons should be distributed every two weeks. Cost: The cost of printing and the price of the discount denoted by the coupon.
  • 26. The Right Direction Marketing 22 Tactic 7: Hold More Special Events Timeline: Events should be held frequently with at least 1-2 every month. Cost: The cost of running an event. (Minimal)
  • 27. The Right Direction Marketing 23 Appendix I: Secondary Research Citations ACME comedy. (2015). Retrieved from ACME Comedy.com: http://www.acmecomedy.com/ Bad Dog Theatre Company. (2015). Retrieved from Bad Dog Comedy Theatre: http://baddogtheatre.com/ BATS Improv. (2015). Retrieved from BATS IMPROV Real. Funny. Theatre.: http://www.improv.org/ Boom Chicago. (2015). Retrieved from Boom Chicago: http://www.boomchicago.nl/ Brave New Workshop. (2015). Retrieved from Brave New Workshop: https://www.bravenewworkshop.com/ ComedySportz. (2015). Retrieved from CSz Worldwide: http://www.cszworldwide.com/ Magnet Theater. (2015). Retrieved from Magnet Theater: http://www.magnettheater.com/index.php National Comedy Theatre. (2015). Retrieved from NCT National Comedy Theatre: http://nationalcomedy.com/ People's Improv Theater. (2015). Retrieved from People's Improv Theater: http://thepit-nyc.com/ Philly Improv Theater. (2015). Retrieved from Phit Philly Improv Theater: http://phillyimprovtheater.com/ SAK Comedy Lab. (2015). Retrieved from SAK Comedy Lab: https://www.sakcomedylab.com/sakuniversity.php The Annoyance Theatre. (2015). Retrieved from The Annoyance Theatre & Bar: https://theannoyance.com/ The Comedy Store. (2015). Retrieved from The Comedy Store: http://thecomedystore.com/ The Groundlings. (2015). Retrieved from The Groundlings Theatre & School: http://www.groundlings.com/ The iO Theater. (2015). Retrieved from The iO Theater: Chicago's Best Improv Comedy: http://ioimprov.com/chicago/ The Loose Moose Theatre Company. (2015). Retrieved from The Loose Moose Theatre Company: http://www.loosemoose.com/ The Playground Theater. (2015). Retrieved from The Playground Theater: http://www.theplaygroundtheater.com/ The Second City. (2015). Retrieved from The Second City: http://www.secondcity.com/ UCB Theatre. (2015). Retrieved from Upright Citizens Brigade: https://www.ucbtheatre.com/
  • 28. The Right Direction Marketing 24 Appendix II: Primary Research/Results II.A ComedySportz Buffalo Survey 1.) How old are you? (18-20) (21-23) (24-26) (26+) 2.) Are you male or female? MALE or FEMALE 3.) Do you use social media? YES or NO 4.) What social media networks do you use? (Facebook, Instagram, Twitter, etc.) _________________________________________________________________ 5.) Have you ever been to an improv show? YES or NO 6.) Have you ever heard of improv? YES or NO 7.) Name an improv show that you are familiar with. _________________________________ 8.) How often do you go out to see a show? (Movie, music, etc.) (Once a week) (Once a month) (Every few months) (Once a year) 9.) Do you know any local shows that involve/include improv? YES or NO 10.)How do you usually hear about events such as entertainment shows? ___________________________________________________________
  • 29. The Right Direction Marketing 25 II.B. Results:  All of our respondents were of the college student demographic  About half were male and half female  They all use social media to some degree (Most of them sticking to the big three of Facebook, Twitter, and Instagram)  Two of six had been to an improv show, (FNL on the SUNY Buffalo State campus) the others didn’t realize they knew what improv actually was until it was explained in the focus group II.C. Focus Group Logistics for the Focus Group: Location: Buffalo State College, 4th floor common room of the Student Apartment Complex (STAC) Time: 3/4/15 3:00 p.m. Incentive: Doughnuts Questions asked during the Focus Group: 1.) How beneficial is improv to communication development? (very important, important, neither, somewhat important, not important) 2.) What days of the week would you go to a show like ComedySportz Buffalo? 3.) Would you benefit from corporate training? 4.) Have you ever seen SNL or Wild N’ Out?
  • 30. The Right Direction Marketing 26 5.) Have you ever heard of ComedySportz Buffalo? 6.) Have you ever heard of The Arena? 7.) How many of you drive or have a form of transportation? II.D. Results:  Locals didn’t seem to know about CSz  They all responded well to the Wild N’ Out example  The Arena held no significance to any of the participants  Many only go to places near campus as they are non-commuters and transportation is an obstacle for them  Once it was explained to them, participants agreed that improv could be a viable communication tool
  • 31. The Right Direction Marketing 27 Appendix III: Expected Results The Right Direction Marketing Agency has expected results for CSz after they implement our recommendations and use our carefully thought out and strategic plan. We believe that ROI will increase with the use of the above 25 tactics. The beauty of the tactics above is that they are not ridiculously expensive. The first step is to get the brand allocated efficiently. It was made clear by the results of our survey and focus group that a lot of the public at large doesn’t even know what ComedySportz Buffalo is, about the same amount of people even know what improv is. After the tactics are used cohesively, we expect CSz to have at the very least an increase in 50% of their attendance. The fact of the matter is, and we cannot reiterate this enough, social media is the key to success. The company is at an opportune time in social media advancement as well. Never has there ever been so many viable sources of social media. Maintaining all of them is a job and that is exactly why we feel a social media intern is also a necessity. The intern will already have the necessary training and will more likely than not, be well affiliated with the various social media outlets. Of all the tactics listed above the Web Strategies are the ones that should be followed the closest and with the most diligence. People pay attention to social media, corporations pay attention to social media. This is a combo deal, ComedySportz shows and corporate training will undoubtedly benefit from the use of the Web Strategies. The logo marketing discussed above is also a perfect way to appeal to multiple demographics and burn an image into the consumer’s minds. Done correctly, and with a new logo, we expect the consumer market to begin to correlate CSz with its logo without being told what the logo is for. Just as Helium Comedy Club is well-known, we expect CSz to receive the same treatment in due time. The creation of a newer brochure will lead to an increase in corporate training programs being signed up for by various businesses and corporations. Currently, the brochure isn’t terribly visually attractive. It doesn’t address any sports aspect and the logo is too big and doesn’t resonate with the theater. It would help to give a short definition within the brochure of what improv is, the history of CSz and a list of who CSz has worked with using corporate training and what they train participants on. Simply put, it needs to be more professional. We expect that by distributing brochures via the flyer method described in Label Tactic 8, ROI is inevitable and people will flow into the theater. In closing, by adopting everything within the contents of this plan, we at The Right Direction Marketing Agency expect CSz Buffalo to reach a new level of success and receive a huge return on investment as well as brining in new fans of improv for years to come. For further questions contact of our account executive, Zack Reese at zackarytreese@gmail.com.
  • 32. The Right Direction Marketing 28 © 2015