On Time Response Team provides emergency response services for at-risk individuals like senior citizens who live alone. The service can be accessed through a mobile app that allows voice activation to request help in an emergency. When activated, On Time Response Team dispatchers contact emergency services and stay on the line with the user until first responders arrive. The story highlights how the app helped a senior citizen who fell at home alone by allowing him to easily request an ambulance, receive support from the dispatcher, and get medical assistance.