In this modern era of technology, businesses try and test everything that works well for their organization's growth. So, every business needs to meet the market's pace, or else they will be wiped off from the market. For your call center business's growth, you must focus more on customer satisfaction instead of managing bulky infrastructure. One thing that can help you minimize these types of challenges is desktop as a service(DaaS). DaaS gives call centers flexibility, data security, central lT infra, remote working for employees, and many more benefits. Call centers should work on hosted virtual desktops to experience growth in their business. Watch this PPT to understand why call centers need desktop as a service.

1. Why Call
Centers need
Desktop as a
Service?

2. Let's see some of
the major
challenges faced
by call centers.

3. Managing a huge workforce
on central infrastructure
Meeting requirements
according to the workforce's
needs
Performance declination
Working in uncertain
conditions
Security breaches

4. Desktop as a Service helps you
get virtual desktops hosted on
the cloud from the DaaS
providers.
These desktops contains all the
desired apps and tools which can
run on your systems from remote
locations.
How desktop-as-a-Service helps?

5. 8 Benefits of
DaaS for Call
Centers

6. Even in pandemic conditions, you
can continue your business, given
the workforce gets appropriate
resources to work-from-home.
DaaS helps you deploy virtual
desktops for your team working
from remote locations.
Business Continuity1.

7. Data breach and theft problems
have become a significant issue
nowadays, due to which privacy is
compromised.
DaaS providers store all your
business data under multiple
safeguards like firewalls, OS
patching, Intrusion Detection and
Prevention Systems.
2. Security of Data

8. Call centers have to waste a lot of
precious time in managing devices
for their workforce.
With DaaS, the provider owns and
manages all the virtual desktops.
They take care of desktop
provisioning, deployment, scaling,
and software updates.
3. Central IT System

9. Call centers face trouble in
delivering applications, controls,
and tools to the agents according to
their specific job roles.
DaaS helps you create a
personalized experience for all the
workforce by giving the desired
customized desktop.
4. Customized Desktops

10. In a call center, the users often use
only a hanful of tools but need to be
provided with high-end
workstations.
DaaS helps you allocate only those
tools and apps to specific set of
agents without the need to provide
full desktops, saving huge costs.
5. Minimize Expense

11. Due to the large workforce in call
centers, there is always a need to
allocate new desktops for recruits.
DaaS helps you easily add or
remove the virtual desktops,
which can be managed according
to the changing workforce
requirements.
6. On-demand Scaling

12. A lot of call center's billable hours
get wasted due to network issues
or connection problems.
With DaaS, you get 24x7
availability of the data and
applications as the DaaS providers
guarantee an uptime of 99.999%.
7. All-Time Availability

13. Call centers face performance
issues when running multiple
apps on their local desktop
infrastructure.
DaaS provides seamless support
of VOIP or necessary apps that
are directly delivered over the
cloud.
8. Multiple App Support

14. Experience Desktop-as-a-Service from
Ace Cloud Hosting
for your call center business.
Start Your
Free Trial Now

15. Ace Cloud Hosting is a leading cloud service
provider that equips businesses and
professionals in various industries, such as
accounting, legal, real estate, etc.,
We offer Desktop as a Service solution powered
by High-Performance Computing servers that
check every box on quality standards, including
security, availability, and consistency of speed.
ABOUT US
To know more visit :
www.acecloudhosting.com

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17. REFERENCES
Why BPO Should Use Hosted Desktop
Experience DaaS for BPO/Call Center
-Ace Cloud Hosting
-Ace Cloud Hosting