Resume
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Chin Xiu Qi has experience in customer service roles including as a Bubble Tea Specialist and volunteer roles providing support to those in crisis or in need. She has a Bachelor's degree in English/Humanities from Simon Fraser University with a GPA of 3.5 and certificates in bartending, serving alcohol, and first aid. Her experience demonstrates strong communication skills, an ability to work well under pressure, and adaptability in taking on a variety of tasks.
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- 1. Chin Xiu Qi #207, 303 Columbia Street, Vancouver, BC, Canada, V6A 2R7 778 823 8198 | xchin@sfu.ca Education Simon Fraser University; Burnaby, BC Bachelor of Arts (English/Humanities), 20132014. GPA: 3.5 Fine Art Bartending School; Vancouver, BC Certificate of Bartending (2015), Serving It Right certificate (2015), First Aid certificate (2015) Work / Volunteer Experience Bubble Tea Specialist, Bubble World; JanDec 2014 ● Served customers efficiently and with a friendly, cheery attitude, often under highpressure situations ● Kept the store organized and clean, running the daily operations smoothly ● Was responsible for working the till; am familiar with POS ● Training included memorizing over seventy drink recipes and practicing till the drink could be made comfortably under two minutes, for customer satisfaction Call/Chat volunteer, Vancouver Crisis Centre; Sep 2013Apr 2014 ● Engaged in phone calls/chats with suicidal and distressed people, performing suicide risk assessments and suicide prevention and intervention procedures as necessary ● 35hour training period and a minimum of 4 hours/week on the lines prepared me constantly for highstress/risk situations in which a calm composure is required; honed empathy skills, competency and speed Student fundraiser, Simon Fraser University; SepDec 2013 ● Made outgoing calls to graduates to verify information, update them on their alumni benefits and services, and appeal to them for support with funding ● Built relationships between the university and past students ● Gained experience in handling all walks of people with professionalism and enthusiasm Anything Goes volunteer, Shambhala Music Festival; Aug 710, 2015 ● Substituted in any department of the festival that needed help, such as the Night Owl Cafe (brewing coffee to serve volunteers/staff), Environment crew (performing cleaning sweeps of the festival grounds), Crew Kitchen (dishwashing and scanning meal tickets) ● Various positions required a flexible, adaptable attitude, quick learning and working with little supervision