1. Build Trust
Advertise Honestly
Tell the Truth
Be Transparent
Honor Promises
Be Responsive
Safeguard Customers’ Privacy
Embody Integrity
Annual Report
2012-2013
Better Business Bureau
Serving Northern Colorado and Wyoming
&
Better Business Bureau
Serving Northern Colorado and Wyoming Foundation
BBB Annual Report 2012-2013
1

2. Message from Pam King
President/CEO
Since the inception of BBB 101 years ago and of our local
BBB in 1983, our goal has always been to help people
find and recommend businesses, brands and
charities they trust.
Over the years, and especially now with
more than 30 million businesses
operating in the United States and Canada, many
people are overwhelmed with choices and often
unsure about where to find reliable, unbiased
information.
BBB is that source. We help people identify
reliable businesses by holding them to
a stringent set of ethical standards. We
also provide timely consumer tips and
information, offer help with complaint
resolution between businesses and
consumers, and review local charities to help
donors make smart choices.
As a result, thousands of consumers and
businesses are building solid relationships
based on trust.
To maximize our efforts, later this year the BBB
Foundation will become the BBB Institute for
Marketplace Trust and home to the BBB Center for
Character Ethics, BBB Center for Fraud Prevention and
BBB Center for Nonprofit Excellence.
We look forward to serving Northern Colorado and
Wyoming this year and in years to come.
Yours in building trust,
Pam King, President/CEO
2
BBB Annual Report 2012-2013

3. Message from Ty Notestine
Chair, BBB Board of Directors
Owner/Partner, Thomas and Tyler LLC
It has been an honor to serve as chair of the BBB Board of
Directors and I look forward to another great year for our hardworking board and for Better Business Bureau.
The importance of the organization is clear anytime
we pick up a newspaper, turn on the evening news or surf
any number of news websites and see stories about people,
businesses and organizations doing things the wrong way. The
list of ethics violators - from Lance Armstrong to Bernie Madoff
– is, unfortunately, not short.
That business ethics is now taught in our universities and
discussed in our board rooms is a step in the right direction
– and the right thing to do. If you want to ensure that your
business – big or small or even sole proprietor – can be counted among ethical
business, you need to have the following components in place. These happen to be
the same standards against which businesses are measured for BBB Accreditation
and which they agree to uphold.
Build Trust
Advertise Honestly
Tell the Truth
Be Transparent
Honor Promises
Be Responsive
Safeguard Customers’ Privacy
Embody Integrity
Businesses throughout Northern Colorado and Wyoming are doing just this – and they’re enjoying
great business as a result. Doing the right thing and doing it well is good for business.
Regards,
Ty Notestine, Board Chair
BBB Annual Report 2012-2013
3

4. Better Business Bureau Serving
Northern Colorado and Wyoming
Mission: To be the leader in advancing marketplace trust.
Vision: A marketplace where buyers and sellers can trust each other.
BBB Board of Directors
Chair - Ty Notestine, Owner/Partner, Thomas & Tyler LLC
Bonnie Dean, President, Bonnie Dean Associates
Connie Dohn, Vice President, Dohn Construction Inc.
Jeff Nuttall, Publisher, Northern Colorado Business Report Inc.
Corkie Odell, Culture Maven, Odell Brewing Company Inc.
Mona Pearl, EVP/COO, Align
Rich Pearson, Regional President, Guaranty Bank and Trust Company
Rayno Seaser, Founder, The Egg & I Restaurants
Charlie Tomlinson, Business Director, Pinnacol Assurance
Kevin Unger, President/CEO, Poudre Valley Hospital
Zachary Wilson, President, The Wilson Law Firm
Sue Wood, President, B. Sue Wood and Associates PC
BBB Foundation Board of Advisors
Chair - Sue Wood, President, B. Sue Wood and Associates PC
Bonnie Dean, President, Bonnie Dean Associates
Dr. James Francis, Director, Colorado State University College for
Professional Development & Business Research, College of Business
Stephen Laine, Founder, MKO Financial
Dr. Michael Martin, Daniels Professor of Ethics,
University of Northern Colorado Monfort College of Business
Dr. Richard McGinity, Chair of Business Ethics,
University of Wyoming College of Business
Kellsie Neinhuser, Student, University of Wyoming College of Law
Charlie Tomlinson, Business Director, Pinnacol Assurance
Zachary Wilson, President, The Wilson Law Firm
Diane Zile, Chief People Officer, OtterBox
BBB Boards of Advisors
EAGLE COUNTY
Mike Campbell - Agent, Alpine Insurance Agency Inc.
Patrick Campbell - President, Campbell Construction Inc.
Anita Denboske - Owner, Active Communications
Matt Ivy - General Manager, Vail Racquet Club Townhomes & Condominiums
Jeff Kovacik - Owner, Eagle Valley Construction and Cabinets
Ted Leach - Managing partner, Vail Valley Custom Builders
James McGalliard - Partner, Alpine Insurance Agency Inc.
Raj Manickam - CEO, SteamMaster Restoration and Cleaning LLC
Lyon Steadman - CEO, The Steadman Clinic
David Walford - President, Splendido at the Chateau
4
BBB Annual Report 2012-2013
Number of
Accredited
Businesses:
3,562
Number of
BBB Business
Reviews:
14,207

5. BBB Boards of Advisors (continued)
GARFIELD/PITKIN COUNTIES AND BASALT
Bryan Avery - Co-Owner, Glenwood Insurance Agency
Mike Cassetty - Director of Risk Management, Total Merchant Services
Ham Dubois - President, Innermountain Distributing Company
Scott Eden - Vice President, Intermountain Waste & Recycling
Dean Filiss - President, Divide Creek Builders Inc.
Rona Fischer - Owner, Carbondale Insurance Service Inc.
Donald Gerbaz - Vice President, Berthod Motors
Jeff Johnson - Owner, Johnson Carter Architects PC
Lynn Kirchner - Owner/Managing Broker, Amore Realty
Roger Moyer - Owner, Aspen Painting Inc.
Kelly Thompson - General Manager, Thompson Computer Services
Jill Westerlind - Co-Owner, Jill’s Carpets
LOGAN COUNTY
Machelle Grossart - Owner, Northeast Plains Home Health Care
Kathy Littler - Owner, Colorado Popcorn Company
Travis McConnell - PFS Insurance Group LLC
Harold Schmale - Owner, Schmale Realty
Rene Selvidge - Owner, Area Wide Realty
Julie Tonsing - Publisher, The Fort Morgan Times
MORGAN COUNTY
David Callahan - Community Development Director, City of Fort Morgan
Deb Forstedt - Owner, Fort Morgan Furniture LTD
Gayle Green - President, Western Cleanup Corp.
Joe Marx - President, Health Insurance Advisors of CO Inc.
Bob Phillips - President, Ingmire-Phillips Insurance
Karen Smith - BSA Officer, Fort Morgan State Bank
Cassandra Wilson - Executive Director, Morgan County Economic Dev. Corp.
SUMMIT COUNTY
TOTAL
INQUIRIES
THIS YEAR
Paul Connelly - Owner, The Mountains USA LLC
Jeff Cospolich - Vice President, Great Western Lodging
Kendra Driemeyer - Owner, Wildcat Web Designs
Kevin Kahle - Member, Rebel Sports
Michele Knight - Owner, Knight Accounting and Technology
Judi LaPoint - Owner, North Star Online Marketing
Linda Miller - President, Aspen Grove Kitchen & Bath Inc.
(April 1, 2012,
through
March 31, 2013):
861,964
ROUTT/MOFFAT COUNTIES
Debbie Aragon - Owner, Ms. Deborah Aragon, State Farm Insurance Agent
Karen Beauvais - President, Coldwell Banker Silver Oak
Darrell Camilletti - President, Mountain West Insurance & Financial Services LLC
Scott Cook - Vice President, Cook Chevrolet-Jeep-Subaru
Julie Hagenbuch - CFE, JK Wall Designers Ltd.
Chris Haight - President, Kitchen Perfection Inc.
Todd Hayes - Vice President, Brown & Brown Insurance
Paxton Jones - General Manager, Alpine Insurance Agency Inc.
Christina Oxley - Executive Director, Craig Chamber of Commerce
Randy Rudasics - Manager, Yampa Valley Entrepreneurship Center
Kate Shively - Secretary/Treasurer, Shively Construction
PJ Wharton - President/CEO, Yampa Valley Bank
LAST YEAR
(April 1, 2011,
through
March 31, 2012):
624,625
BBB Annual Report 2012-2013
5

6. BBB Boards of Advisors (continued)
WY - ALBANY COUNTY
Michele Bolkovatz - Marketing Manager, Warren Federal Credit Union
Gordon Crow - President, Laramie Area Chamber of Commerce
Greg McCarty - President, McCarty Honda, Nissan, Isuzu & Kia
Scott Tafel - President, FALCON Technology Systems Ltd.
Guy Warpness - President, WyoTech
WY - NATRONA COUNTY
Jeff Buckallew - President, Team Networks
Dawn Clair - Secretary, Modern Electric
Jason DeWitt - Account Executive, Townsquare Media of Casper
John Griffith - Operations Manager, Groathouse Construction
Kendall Kroeker - General Manager, Casper Mountain Motorsports
Vickie Nelson - CEO, River-Rail Community FCU
Ron Parmely - General Manager, Overhead Door Co. of Casper Inc.
Deanna Pickering - Shareholder, Grooms and Harkins PC
Barb Redder - WY Production Center Manager, 1st American Title Co.
Clint Rodeman - Regional VP, Bresnan Communication
Rich Hepner - Owner, Hepner Allstate Agency Inc.
Most Inquired-About Industries
RANK
Type of
BUSINESS CATEGORY
Inquiries
THIS
RANK
year
Type of
BUSINESS CATEGORY
Inquiries
LAST
year
1
29,260
1
Remodelers
23,960
2
Auto Repair Services
27,342
2
Roofers
23,731
3
General Contractors
26,031
3
Auto Repair Services
22,954
4
Heating Contractors
22,313
4
General Contractors
19,105
5
Roofers
22,086
5
Heating Contractors
16,986
6
Kitchen & Bath Remodelers
16,999
6
Gutter & Downspouts Suppliers
14,520
7
Plumbers
15,898
7
Kitchen & Bath Remodelers
13,277
8
Home Improvements
14,899
8
Home Improvements
12,598
9
Air Conditioning Companies
14,889
9
Business Vocational Schools
12,146
10
6
Remodelers
Heating & Air Conditioning Suppliers
14,889
10
Air Conditioning Companies
11,692
BBB Annual Report 2012-2013

7. BBB Standards for Trust
BUILD TRUST
Establish and maintain a positive track record in the marketplace.
ADVERTISE HONESTLY
Adhere to established standards of advertising and selling.
TELL THE TRUTH
Honestly represent products and services, including clear and
adequate disclosures of all material terms.
BE TRANSPARENT
Openly identify the nature, location and ownership of the business, and clearly disclose all
policies, guarantees and procedures that bear on a customer’s decision to buy.
HONOR PROMISES
Abide by all written agreements and verbal representations.
BE RESPONSIVE
Address marketplace disputes quickly, professionally and in good faith.
SAFEGUARD PRIVACY
Protect any data collected against mishandling and fraud, collect personal information only as
needed, and respect the preferences of consumers regarding the use of their information.
EMBODY INTEGRITY
Approach all business dealings, marketplace transactions and commitments with integrity.
Most Complained-About Industries
RANK
Type of
BUSINESS CATEGORY
Complaints
THIS
RANK
year
Complaints
Type of
BUSINESS CATEGORY
LAST
year
1
Car Dealerships
112
1
Car Dealerships
105
2
Manufacturers & Producers
59
2
Auto Repair Services
77
3
Property Management Companies
55
3
Credit Card Processing Companies
67
4
Auto Repair Services
53
4
Internet Service Providers
45
5
Credit Card Procesing Companies
51
5
Roofers
42
6
Roofers
49
6
Property Management Companies
40
7
Hotels
47
7
Hotels
39
8
Online Shopping Sites
47
8
Internet Marketers
35
9
Internet Service Providers
35
9
Plumbers
29
10
Internet Marketers
32
10
Used Car Dealerships
28
TOTAL
COMPLAINTS
THIS YEAR:
3,059
LAST YEAR:
2,952
BBB Annual Report 2012-2013
7

8. Arbitration
Hearings
This Year: 14
Last Year: 18
Investigations
This Year: 69
Last Year: 56
Ad Review
Cases
This Year: 104
Last Year: 89
Advertising Review
BBB regularly monitors local advertising to foster truth and transparency in advertising
claims. The self-regulatory review process seeks advertiser compliance in order
to increase public trust in the credibility of advertising and to maintain a level
playing field for settling disputes among competing advertisers.
Logo Violation Cases
To protect BBB’s 100-year-old brand, challenges are also made against
companies misusing the BBB Accredited Business seal, an internationally
recognized symbol of trust.
THIS YEAR: 104
LAST YEAR: 89
Online and In the Media
WEBSITE
VISITS
THIS YEAR:
LAST YEAR:
599,272
MEDIA
510,707
# SENT
PRESS RELEASES
52
11
35
INTERVIEW REQUESTS
N/A
OTHER EARNED MEDIA
N/A
STAFF-WRITTEN COLUMNS
90
188
CONSUMER COLUMNS
BUSINESS COLUMNS
TOTAL
8
BBB Annual Report 2012-2013
RESULTING
STORIES
26
9
77
11
29
90
242

9. Better Business Bureau
Serving Northern Colorado
and Wyoming Foundation
2012-2013
FINANCIALS
INCOME:
$150,976
ACCOMPLISHMENTS
Impacted more than 4,300 people via outreach efforts
EXPENSES:
$129,371
• PROGRAM
Businesses/
Nonprofits
Consumers
Students
1,823
1,284
578
Honored seven
$85,807
Military
Service
Members
• GENERAL AND
ADMINISTRATIVE
$43,564
619
NET ASSETS:
businesses
$151,953
as winners of the BBB Torch Awards for Ethics.
Celebrated BBB’s
100
years of advancing trust in the marketplace .
Programs and Services
BBB ConsumerBrief:
Monthly newsletter sent to 1,300 subscribers
with content featuring consumer tips and
information along with scam alerts.
Trust.” Additionally, companies from Northern
Colorado and Wyoming in attendance that have
been in business for 100 or more years
were recognized.
BBB MILITARY LINE:
Present at First Term Airman trainings and
monthly information fairs for transferred
airmen at F.E. Warren Air Force Base. These
efforts help to improve the financial health and
knowledge of military consumers and fulfill the
BBB Military Line mission: financial readiness =
mission readiness.
BBB/FRONT RANGE COMMUNITY COLLEGE
FLORAL DESIGN SCHOLARSHIP:
A $1,000 scholarship was awarded to a student
who submitted an award-winning floral design
for the BBB Torch Awards gala along with an
event business plan and a written reflection on
ethical decision-making.
BBB CENTENNIAL CELEBRATION:
In partnership with the Daniels Fund Ethics
Initiative at Colorado State University’s
College of Business, BBB celebrated 100 years
of advancing trust in the marketplace. The
commemorative luncheon featured keynote
speaker Stephen M. R. Covey, best-selling
author of “Smart Trust” and “The Speed of
BBB SMART INVESTING &
CONSUMER SEMINARS:
BBB Foundation conducted a variety of
consumer protection and fraud prevention
seminars on topics such as identity theft, safe
online shopping, and information on the latest
scams affecting the communities in which
we serve.
BBB Annual Report 2012-2013
9

10. “What I learned
from the Torch Award Project?”
BBB TORCH AWARDS FOR ETHICS:
Honored seven businesses as winners of the
BBB Torch Awards for Ethics at the 14th-annual
ceremony.
Businesses nominated for the BBB Torch
Awards for Ethics work with students from
the colleges of business at Colorado State
University, University of Northern Colorado
and the University of Wyoming. Students
prepare award entries on behalf of each
nominee, evaluating the ways in which the
business promotes the six TRUST! principles of
EthicalEnterprising. These principles are based
on the premise that an organization’s leaders
are the caretakers of the culture.
Students are asked about the program’s
impact on them individually; the charted
results are above with a majority of students
acknowledging leadership responsibility for
building a culture and being a caretaker of
TRUST! within an organization; and other
students appreciating the opportunity for realworld application of ethics provided by the
Torch Awards project.
BBB/ROTARY ETHICS SCHOLARSHIP:
A $5,000 scholarship was awarded to a collegebound high school student who submitted an
essay reflecting upon how the Rotary 4-Way
Test is demonstrated in his/her life.
10
BBB Annual Report 2012-2013
ETHICS PANEL
PRESENTATIONS:
BBB Foundation
presented a panel
discussion about
real-world ethics to
graduate students as
part of A Matter of Trust: Business Ethics for
Contemporary Leaders, a two-day Daniels
Fund Ethics Initiative Leadership Symposium
on Business Ethics at Colorado State University
College of Business.
BBB Foundation presented a panel discussion
to undergraduate students about real-world
ethics as part of University of Northern
Colorado’s Monfort College of Business
sixth-annual Ethics Day event.
IN PURSUIT OF ETHICS:
This simulation creates in-depth discussions
of ethical issues in 8th grade through college
freshmen classrooms. It uses complex real-life
dilemmas displayed in an entertaining way. The
audience makes the decisions and selects the
direction of the program. Correct and incorrect
answers all have consequences and aren’t
always predictable.

11. BBB Foundation Donors and Sponsors
Thank you to the many BBB Accredited Businesses, foundations and individuals
who donated to the BBB Foundation this year.
17th & Central Executive Suites
420 Life Insurance
A & M Electric LLC
A Bruce Johnson &
Associates Ltd.
A C P E Federal Credit Union
A-1 Roof Inspections LLC
ABA Refrigeration & Appliance
Service Inc.
ABC Concrete Co Inc.
Advanced Media Services Inc.
Affordable Roofing Inc.
Air Comfort Inc.
Air X-Treme LLC
All Purpose Rental
All Set Restoration Co. Inc.
All Tech Automotive
Alliance Electric LLC
Allie Ooop Studio
Alpine Laser Clinic LLC
Alpine Lumber Co. - Granby
Alpine Meadows Management Co.
Alpine Ventures
American Elder Advocates LLC
American Legacy Firearms Inc.
Americule Inc.
Andersen’s Sales & Salvage Inc.
Aneka Interiors Inc.
Apple Tree Mobile
Home Community
Arbor Solutions LLC
Armstrong Service Center
Arrowhead Service LLC
Aspen Caterers and Party
Rentals Inc.
Aspen Grove Kitchen & Bath Inc.
Aspen Hi-Tech
Aspen Mobile Mechanic LLC
Aspen Tree Service Inc.
Ast & McFerin Plumbing &
Heating Inc.
Audrea Butler
Auto Collision Experts
B & G Equipment Inc.
B & M Roofing of Colorado Inc.
Bail America
Bailey’s Garage Doors & More Inc.
Bailly’s Plumbing & Heating Inc.
Beltone Hearing Aid Center
Betti Seay
Big Boy Manufacturing LLC
Big Horn Building Systems LLC
Bighorn Biomedical Services Inc.
Bittersweet Liquors
Blueline Electric
Bonnie Dean Associates
Booco’s Contract Services Inc.
Bravo Fine Catering
Bridgestone Bandag Tire Solutions
Brilliant Brush Painting LLC
Brinker’s Flooring Design
Center Inc.
Broadmoor Heights Car
Care Center
Brown & Brown of Colorado
Brown Builders
Brush Creek Landscaping
Buffalo Computer Consulting LLC
Burback’s Refrigeration
Bustard’s Funeral Home &
Crematory
C & T Tire & Automotive
CMS Mechanical Services Inc.
Cal’s Trucking and Excavating Inc.
Camille Wilson
Can Do Multiple Sclerosis
Carrie Rossman
Carter Lake Enterprises Inc.
(Colorado Buff Sandstone)
Casper Auto Supply Inc.
Castle Mountain Lodge LLC
Castorena Marble & Granite LLC
CDS Excavation LLC
Chapel & Collins LLC
Charlie Tomlinson
Chet’s Carpet Cleaning
Childers Tax & Accounting
Service LLC
CLC Landscape & Irrigation
Clear Cut Construction LLC
Cliff’s Crane & Equipment
Repair Inc.
Clure Brothers Furniture
Coldwell Banker Catherine Rogers
Coldwell Banker Silver Oak Ltd.
College Credit Union of Greeley
CollegeAmerica,
Cheyenne Campus
Collinwood
Colorado Custom Paintworks LLC
Colorado Embroidery Company
Complete Construction
Concrete Lift & Stabilization Inc.
Consultants for Aging
Families LLC
Cook Chevrolet-Jeep-Subaru
Cornerstone Construction &
Excavating LLC
Cougar Valley Painting &
Home Repair
Countryside Animal Hospital PC
County Title Inc.
Cromer Contracting Co Inc.
Cross Roads Appliance
Culligan Water
Custom Home Innovations LLC
D & G Cleaners
Dairy Specialists LLC
Damian Schlereth
Danford Realty LLC
David J Dunn CPA PC
Days Inn of Silverthorne
Dayton Transmission
DBE Manufacturing and
Supply LLC
Delehoy Construction Inc.
Delta Construction Inc.
Diamond Roofing
Doc Holliday’s Tavern
Doc’s Auto Clinic
Doormen Overhead LLC
Double Barrel Oilfield
Services LLC
Double J Lamb Feeders Inc.
Double J Meat Packing Inc.
Dowden Plastering West Inc.
E Graphix
E R A Boardwalk Real Estate
Eagle County Corvettes
ECI Buildings & Components LLC
Ehrlich Nissan
Ehrlich Subaru
Ehrlich Toyota East
BBB Annual Report 2012-2013
11

12. Ehrlich Toyota/Scion
Ehrlich Volkswagen
Enck Resources
Etcetera Office Services
Ethical Dynamics LLC
Evergreen Home Health Care
Ewing-Leavitt Insurance
Agency Inc.
Exploration Signatures LLC
Family Mortgage Co. Inc.
Farmers Bank
Finish Line Auto Sales
FINRA Foundation
First Cheyenne Federal
Credit Union
First Choice Builders LLC
First Main Street Insurance LLC
First National Bank
Fisher Lawn & Landscaping Inc.
Flow Rite LLC Services
Forest Irons & Associates Inc.
Frank’s Alignment & Complete
Auto Repair
Front Range Plastic &
Reconstructive Surgery PC
Full Service Garage Doors LLC
G Michael’s Restoration
G. J. Francis
Gadbury Construction Inc.
Garrett Hansen Plumbing Inc.
Gerrard Construction Inc.
Glanz Electrical Contracting Inc.
Glass Doctor
Golf Shop Fort Collins LLC
Grandin Livestock Handling
Systems Inc.
Great Western Lodging LLC
Groff Ag LLC
Growling Bear Company Inc.
H & H Excavation Inc.
Hamilton Construction Inc.
Harmony Surgery Center
Harvest Farm
Hawkstone Builders
Heavy Duty Truck Repair Inc.
Heiberg Consulting Inc.
Helmer & McElyea LLC
High Plains Engineering &
Design LLC
HighCraft Builders Inc.
Highline Motors
Holland Paving Inc.
Home Instead Senior Care
Home State Bank
12
BBB Annual Report 2012-2013
Honda of Greeley
Horizon Turf Nursery Inc.
Hotsy Equipment of Northern
Colorado Inc.
HSA for America
Hytek Water Conditioning
Independent Plumbing
Solutions Inc.
Ingmire-Phillips Insurance Inc.
Innovative Painting Systems Inc.
J Tab Mobile Homes & Lots
J Vasquez Construction LLC
Jason’s Welding & Oilfield
Construction
Jerome B Roselle PC
John Elway Chrysler Jeep
Dodge Ram
Johnson Carter Architects PC
Johnson Storage &
Moving Company
K & R Construction LLC
Kennedy and Coe LLC
King Buick GMC
Kitchen & Company Excavators
L & J Operating Inc.
Laramie County Abstract &
Title Co.
Lew Broyles & Sons
Leyba Painting Inc.
Lidstone & Associates Inc.
Lifetime Health & Fitness
Limmer Roofing
Living By Design LLC
Lolly’s Hallmark Inc.
Lotus Painting
Loveland Roofing LLC
Luanne Kadlub
M D Appliance & Refrigeration
M M Solutions Inc.
Marry Me In Colorado
Massage Envy
Masters Roofing & Remodeling
Masterworks Mechanical Inc.
Mauldin Plumbing & Heating
Maverick Flooring Inc.
Maycroft Construction LLC
MBR Excavation Inc.
McWHINNEY
Medical Center of the Rockies
Medigap Advisors
Melvin Dinner PC
Meyer and Sons Electric Company
Michael Bates & Associates LLP
Midland Shoe
Mildred Weidemann, Amway
Independent Business Owner
Morgan Federal Bank
Mountain Valley Plumbing &
Heating Inc.
Mr D’s Ace Home Center
Mr. & Mrs. Nicholas B. Luca
NAPA Auto Parts
NAPA Genuine Parts of
Cheyenne Inc.
Nar-cis-sus
Networx Systems LLC
New Energy Tech Co. Inc.
New West Bank
Newcastle Equipment
Company Inc.
North Colorado Medical Center
Northern Lights Pet Crematory
Northern Plains Anesthesia
Associates PC
Northrop Boiler Works LLC
One Stop Construction
& Landscapes
OtterCares Foundation
Overhead Door Company of
Casper Inc.
P M Customs
Palomino Industries Inc.
Pam King
Parachute/Battlement Mesa
Chamber of Commerce
Parker Sheet Metal Inc.
Personalized Portfolio
Management
PFC Payment Solutions LLC
PFS Insurance Group LLC /
Johnstown
Pinnacle Consulting Group Inc.
Pioneer Press of Greeley Inc.
Poudre Valley Health System
Foundation
Poudre Valley Hospital
Prairie Inn Motel
Professional Aircraft Service LLC
Professional Finance
Company Inc.
Quality Concrete &
Landscaping LTD
R & R Rest Stops - Casper
R & R Rest Stops - Cheyenne
R J Paddywacks
Redco Construction Inc.
Registered Agents of
Wyoming LLC

13. Reigles Mechanical LLC
Remax Town & Country
Resthaven Funeral Home &
Memory Gardens
Rifle Appliance
Rifle Insurance Agency
Rig Transportation LLC
Rimrock Apartments
Rising Star Tumbling & Dance
Studio Inc.
Riverbend Veterinary Hospital
River-Rail Community FCU
Roadside Gallery & Printing
Roaring Fork Business
Resource Center
Roaring Fork Furniture Inc.
Roaring Fork Glass Inc.
Robertson Transportation Inc.
Rock Solid Landscapes Inc.
Rocky Mountain
Chocolate Factory
Rocky Mountain Dental Care
Rocky Mountain Low Voltage Inc.
Rolling Tattoo
Roof Check Inc.
Ross Bail Bonds
Roto Rooter
RTC Restoration & Renovation
S T Organics LLC
Safe Site Inc.
Sailsbery Supply Company Inc.
Savant Homes Inc.
Sawyer Waterscaping LLP
Schaefer Enterprises
Schneider Paving LLC
Security Storage LLC
Sedgwick County Title Company
Servpro of Greeley/Windsor
Shanebrook Construction
Sharp Services Inc.
Shelley Glause
Siek’s Surveying Service
Silverthorne Auto Body
SKV Limited Liability Corporation
Smart Parts Auto Glass
Warehouse LLC
Snowy Range Snowmobile Tours
SOLLCO Landscape
Spradley Barr Ford Lincoln of
Greeley Inc.
Springs Downtown Bar and Grill
Stair Meister Log Works
Steamboat Architectural
Associates PC
Steamboat Flyfisher LLC
Stephen Laine
Stevenson Insurance Agency
StoneCrest Management Inc.
Summit Roofing
Superior Debt Relief Services Inc.
Susan McClain
Susan McKay CPA LLC
Sweetwater Cable Television
Co Inc.
T & E Marshall Enterprises Inc.
TechSmart Solutions Inc.
Terry Lake Mobile Home Park
The Atmosphere Conservancy Inc.
The Empire Company
The Frickey Law Firm
The Furnace Shop Inc.
The Journey Financial Group
The Medical Hypnosis &
Counseling Center PC
The Right Card
The Roof Works LLC
The Screamin Peach
The Supply Cache
The Wrench
Third Sector Enterprises Inc.
Thompson Valley Self Storage LLC
Tiger Run Resort Inc.
Timberline Condominiums
Timberline Insurance Agency Inc.
Tots on the Spot Inc.
Town and Country Pharmacy
Treeline Landscape
Triple Crown Sports Inc.
Tyke Pierce Construction
Uinta Realty Inc.
UNI Design and Associates LLC
Union Telephone Company
United Way of Larimer County
Ute City Landworks Inc.
Vail Racquet Club Townhomes
& Condominiums
Vail Valley Cares Inc.
Vail Valley Oral & Maxillofacial
Surgery and Dental
Implant Center
VDR Foreign Auto Repair
Vern’s Self Storage
Vision Revision
Weld County Garage Body Shop
Wells Fargo Bank
Welzig Mechanical
West Winds
Western Comfort Systems Inc.
Western Slope Laundry Co. Inc.
Whisperin’ Waters Sprinkler
& Landscape
Whistling Elk Outdoors LLC
Willow Park Construction LLC
Window World
Wolf Robotics LLC
World by the Tail Inc
Wray Plumbing & Heating Co.
Wyoming Automotive Refinish
Supply Inc.
Wyoming Install Group
WyomingRegisteredAgent.com
Inc.
Xanadu Med Spa
Yancey’s Food Service Supplier
Yoder Electrical Services Inc.
EVENT SPONSORS
Advanced Media Services Inc.
BizzSpot
Brown & Brown Insurance
Caldera Event Group LLC
Colorado Ethics in Business
Alliance
Colorado State University College of Business
Dairy Specialists LLC
Embassy Suites Loveland
Flood & Peterson
Guaranty Bank and Trust
Company
Information Technology
Experts Inc.
Lynxwiler Art & Design
Northern Colorado Business
Report
OtterBox
Pinnacol Assurance
Professional Finance Company
University of Colorado Health
University of Northern Colorado Monfort College of Business
University of Wyoming College of Business
Wyoming Business Report
BBB Annual Report 2012-2013
13

14. Annual Report
2012-2013
BBB Serving Northern Colorado & Wyoming
8020 S. County Road 5, Ste. 100 - Fort Collins, CO 80528
wynco.bbb.org - info@wynco.bbb.org
970.484.1348 - 800.564.0371