Today’s healthcare provider landscape has evolved dramatically over the years. Services previously delivered only in acute hospitals are now being offered in various settings with hybrid care solutions increasingly at the forefront. There are many catalysts for this evolution including: value-based care, cost reductions, technological advancements, changing quality metrics and shifting consumer expectations, all of which affect where care is delivered.

1. CHANGING
PROVIDER
LANDSCAPE
DISRUPTIVE TRENDS
IN HEALTHCARE:

2. Changing Provider Landscape

3. Acute
Care Setting
Hospitals and institutional settings were initially the only
places where interventional and intensive care could be
offered, in part due to cost of technology and labor to
support that care.

4. Office/
Specialty Care
Advancement in techniques and technologies (and the
cost reductions associated), facilitated more distributed
diagnostics and interventional care. As a result, specialty
offices and centers became primary points or acute care.

5. Ambulatory
Care
Continuing the trend of distributed care, triage and early
interventional care was pushed further to the perimeter,
where lower structural costs were met with greater
patient access.

6. Virtual Access
to Specialists
from Home
Further technological advancement, including self-
diagnostics, remote monitoring and communications
now make virtual care more viable. COVID accelerated
adoption, shortening the distance between early
adopters and market acceptance. Today, virtual
care is an integral part of the care continuum.

7. Retail Access to
Providers
(In-Person and Virtually)
Despite the accelerated adoption of virtual health,
quality of care, consumer education and support and
close integration into that continuum are essential.
Furthermore, technology is still not fully accessible or
trusted by many population segments; and affordability
remains a barrier to care usage. As a result, we are
seeing the rise of true retail care, with major retailers
using their scale, widely distributed points of local
presence and technology to create a new care paradigm.

8. Emerging
Omnichannel
Approach
Omnichannel healthcare delivery refers to delivering
health-related services from an in-person clinic through
digital tools such as virtual care and video or telephonic
technologies. In addition, Omnichannel consumer
experience and engagement is rapidly evolving and
refers to the various tools used to interact with patients
through traditional mail, email, online chat app, website
portal, mobile/tablet applications and more.

9. Leadership
Implications
Healthcare leadership teams will be challenged to evolve
to meet the demands of this future landscape. What are
the traits and skills required to succeed?
Traits:
• Adaptable
• Comfortable with Ambiguity
• Growth-Oriented
• Strategic Approach
• Diverse, consumer-centric mindset

10. Leadership
Implications
(continued)
Technology-enabled service skills required for new
business models, processes and infrastructure:
• Pricing
• Customer Support
• Partnering
• Data Management and Analytics
Key to organizations’ future success will be creating the
team structures and dynamics to excel and establish the
culture that wins in this new and evolving environment.

11. EXPERTS IN IMPACTFUL LEADERSHIP
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