This document discusses advanced negotiating techniques for finding win-win solutions. It introduces the origins of negotiation theory and practice from the Harvard Negotiation Project. It outlines a learning pathway for negotiators that focuses on actions, results and mindset. Two models of negotiation are presented: competitive claiming value versus collaborative creating value. The discussion emphasizes focusing on interests not positions, and having difficult conversations by delivering bad news early and listening to reactions.
2. 2Slide /
GROUND
RULES
Attendees are in listen-only mode
This webinar is being recorded for
future on-demand playback
Your participation represents
acknowledgement that we are
recording
Tweet questions & comments to
@WelchLLP
PD credits will only be awarded to
those who watch the webinar live
3. PETER HIDDEMA
COMMON OUTLOOK CONSULTING Inc.
phiddema@CommonOutlook.com
MICHEAL BURCH,FCPA,FCA
WELCH LLP
mburch@welchllp.com
INTRODUCING YOUR
WEBINAR PANELISTS
Slide / 3
4. 4Slide /
ORIGINS OF
THEORY &
FIELDS OF
PRACTICE
BUDGETS INTERNAL FINANCIAL
STATEMENTS
EXTERNAL FINANCIAL
STATEMENTS
• AUDIT
• REVIEW
• COMPILATION
HARVARD NEGOTIATION PROJECT
PRIVATE SECTOR PUBLIC SECTOR
6. 6Slide /
FOCUS
OF OUR
EFFORTS
WHAT WE
CONTROL:
HOW WE BEHAVE
HOW WE ALLOW OTHERS
TO PERSUADE US
WHAT WE
INFLUENCE:
THE BEHAVIOUR OF OTHERS
THE PROCESS
OUR RELATIONSHIP
THE RESULTS
8. 8Slide /
TWO
MODELS FOR
THE
NEGOTIATOR
Low Value
Outcome RESULTS High Value
Outcome
Be Aggressive
Push Hard
Use Force
ACTIONS
Hard on Problem,
Respectful of People
Look for Joint Gains
Competitive
Claim Value STRATEGY
Collaborative
Create Value, and
Claim Fairly
Beat Them GOAL Maximize Total
Benefits Available
Pie is Fixed
This is a Battle ASSUMPTIONS
Pie can be Expanded
This is a Puzzle to
Solve Together
13. 13Slide /
HOW TO
START A
DIFFICULT
CONVERSATION
DELIVERING
BAD NEWS
1. INTRODUCE THE SUBJECT BRIEFLY (if necessary)
2. GET THE BAD NEWS OUT EARLY
3. LET THEM HAVE THEIR REACTION
• Don’t try to control it, downplay it, qualify it, etc.
• “Hang out” with your discomfort
4. LISTEN, ASK QUESTIONS, ACKNOWLEDGE impact of the news
5. Maybe begin problem-solving (might be too soon)
6. Identify next steps & close the meeting
14. 14Slide /
WHEN &
HOW TO
WALK
AWAY
IF YOU CHOOSE TO WALK, LEAVE THE DOOR OPEN FOR THE FUTURE
17. PETER HIDDEMA
COMMON OUTLOOK CONSULTING Inc.
phiddema@CommonOutlook.com
MICHEAL BURCH, FCPA, FCA
WELCH LLP
mburch@welchllp.com
YOUR
WEBINAR
PANELISTS