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Sage ERP
Performance Template
Customer NameID
Partner NameID
Case Number
Sage ERP Product Name
Product Version,
Product Up...
Virtualization OS and
Version?
☐N/A
Server Processor
Information
☐ 2-Core
☐ 4-Core
☐ 8-Core
☐ 1-2 GHz
☐ 2-3 GHz
☐ 3-4 GHz
...
Safe Mode
Windows 7, 8/8.1, Server 2008 and Server 2012
http://windows.microsoft.com/en-us/windows-8/windows-startup-setti...
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Sage 100 Speed and Performance Template

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Checklist of information to gather when debugging speed or performance issues with Sage 100

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Sage 100 Speed and Performance Template

  1. 1. Sage ERP Performance Template Customer NameID Partner NameID Case Number Sage ERP Product Name Product Version, Product Update or Sub Release Are there modifications? If “Yes”, what are they? Is this issue specific to a task, dataset, company code, or user logon? Does the issue occur on one workstation, multiple workstations or all workstations? ☐ One workstation ☐ All workstations ☐ Multiple workstations How many users are using the product when the issue happens? Does the issue occur on the server? ☐ Yes ☐ No Can (or does) the application run locally on the workstation? Does it run as fast as on the server? ☐ Yes ☐ No ☐ Yes ☐ No Is there a performance change in Safe Mode? Does performance increase when the anti-virus is removed (not disabled)? ☐ Yes ☐ No Are there ANY errors being reported by end users, windows event and/or application error log? Is the performance consistently slow? ☐ Yes ☐ No Is it slower at certain times of day? Is it slower when more users are in the system? Are some workstations affected more than others? When did the issue begin? If it began after an upgrade what was the previous version If it began after an upgrade was the same server used previously? If the same server was used previously is the prior install still in place for benchmarking? Server OS ☐ Windows Server 2012 R2 ☐ Windows Server 2012 ☐ Windows Server 2008 R2 ☐ Windows Server 2008 ☐ Windows Server 2003 R2 ☐ Windows Server 2003 ☐ Windows Server Essentials (SBS) ☐ Other: Workstation OS Terminal Server or Citrix? Version:___________________ ☐N/A
  2. 2. Virtualization OS and Version? ☐N/A Server Processor Information ☐ 2-Core ☐ 4-Core ☐ 8-Core ☐ 1-2 GHz ☐ 2-3 GHz ☐ 3-4 GHz ☐ 4+ GHz ☐ Intel i5 ☐ Intel i7 ☐ Xeon ☐ Other: Server Memory Server Disk Drives Disk Space Configuration(Scsi,RAID 0-5 etc) Workstation Processor Information ☐ 2-Core ☐ 4-Core ☐ 8-Core ☐ 1-2 GHz ☐ 2-3 GHz ☐ 3-4 GHz ☐ 4+ GHz ☐ Intel i5 ☐ Intel i7 ☐ Xeon ☐ Other: Workstation Memory Workstation Disk Drives Disk Space Configuration (Scsi, RAID 0-5 etc) SQL Server Information SQL ServerVersion ___________ ☐ N/A SQL File Separation ☐ Logs and DBs on 1 array ☐ Logs, DBs and tempdb on separate arrays ☐ Table groups on separate array(s) ☐ N/A ☐ Logs and DBs on separate arrays ☐ Indexes on separate array(s) ☐ Other: Latest SQL SPs installed? ☐ Yes ☐ No ☐ N/A Services or Functions performed by Server ☐ ADS ☐ FTP ☐ RAS ☐ Application ☐ IIS ☐ Exchange ☐ SMTP ☐ File Server ☐ Terminal Server ☐ Web Server ☐ SQL Server ☐ Print Server ☐ DNS Server ☐ Active Directory ☐ Other: Network Types, Speeds and Protocols ☐ LAN ☐ WAN ☐ WLAN (WiFi) ☐ 100MB/s ☐ 10-Base X ☐ 100-Base X ☐ Gigabit Ethernet Auto negotiate Enabled on Router? ☐ Yes ☐ No ☐ TCP/IP ☐ Named Pipes ☐ Multi-Protocol ☐ SSL Any Additional Info
  3. 3. Safe Mode Windows 7, 8/8.1, Server 2008 and Server 2012 http://windows.microsoft.com/en-us/windows-8/windows-startup-settings-including-safe-mode Server 2003 http://technet.microsoft.com/en-us/library/cc787501(v=ws.10).aspx Anti-Virus Anti-virus typically continues to run in safe mode and also will continue to function even when "disabled." Remove the anti-virus program off a machine to truly eliminate it. Contact your network administrator or anti-virus provider on how to properly remove the anti-virus application. Warning! Never leave a machine un-protected longer than needed to test this scenario. How to access the windows event logs Windows Server 2003, 2008, Windows 7, Server 2012 http://technet.microsoft.com/en-us/library/cc766401.aspx Windows 8/8.1 http://windows.microsoft.com/en-us/windows/what-information-event-logs-event-viewer What operating system am I running? http://windows.microsoft.com/en-us/windows/which-operating-system How to determine what processor(s) a machine uses http://windows.microsoft.com/en-us/windows-vista/find-your-computers-processor-speed How to determine the amount of disk space http://windows.microsoft.com/en-us/windows-vista/view-the-amount-of-free-space-on-your-hard-disk How to determine the amount of RAM http://windows.microsoft.com/en-us/windows/how-much-computer-ram How to determine version of Microsoft SQL http://support.microsoft.com/kb/321185 How to view roles in the Server Manager console http://technet.microsoft.com/en-us/library/cc732131(v=ws.10).aspx How to view network adaptor properties http://msdn.microsoft.com/en-us/library/dd163571.aspx

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