Royal Mail have a range of services that support the healthcare sector, same day couriers, in-night couriers, secure delivery, tracked services, medical safe boxes, temperature controlled couriers. Accredited with Government frameworks and necessary Acts.

1. Royal Mail
Reliable collection and delivery for
healthcare professionals

2. We are experts at healthcare delivery
Royal Mail has been a trusted delivery partner for NHS Trusts
and private sector healthcare providers for many years.
 We offer a range of reliable collection
and delivery services for healthcare
professionals
 We deliver repeat prescriptions,
screening kits and specimens, we provide
help with appointment notifications and
internal communications
 We are proud to serve many NHS
Trusts (e.g. Bart's Health NHS Trust
Ealing Hospital)
 We are also a trusted partner of
private healthcare providers (e.g.
Anthony Nolan)
We have a long history in
healthcare delivery
We’re experts

3. Compliance
We are compliant with:
The Human Tissue Act
UN3373 (Diagnostic Substances)
UN1845 (Dry Ice)
The Health & Safety Act
The Road & Highway Act
We are accredited suppliers on
the Government frameworks:
RM1063 (Mail <2kg)
RM3798 (Courier & Parcel >2kg)

4. Cyber Essentials
We have met the government requirement for
Cyber security
• We have achieved Cyber Essentials ensuring that the way we
treat information security meets today’s stringent industry
standards
• We are now working towards achieving Cyber Essentials PLUS
accreditation in the very near future, taking our InfoSec
standards above and beyond what is generally required

5. ISO accreditations
We’re working towards the ISO 27001 certification
• We have already demonstrated through ‘tScheme’ that we
meet the security and management of information
requirements and standards
We take our commitment to improving the
environment extremely seriously
• We have an Environment Governance Board (EGB), which
includes senior leaders to oversee the environmental
programme. We continue to align our management system
with environmental standard ISO 14001.

6. We offer a range of reliable collection, delivery
and return services for healthcare professionals
Urgent, same
day guaranteed
medical
couriers
Fully tracked
delivery and return
services plus
notifications
Guaranteed,
scheduled
delivery services
Pre-paid
delivery boxes
eCourier Medical
within London and the M25
Royal Mail Relay
Royal Mail Special
Delivery Guaranteed
by 9am or 1pm
Royal Mail Tracked 24
Royal Mail Tracked 48
Royal Mail Tracked
Returns
Royal Mail Safebox
with Royal Mail Special
Delivery Guaranteed or
Royal Mail 1st Class mail
Royal Mail Sameday
outside London

7. Our wholly owned London based subsidiary eCourier
Medical offers a range of medical services within the M25
Urgent, same day
medical couriers
eCourier medical
Scheduled Specimen
Collections and Clinical
trials
Blood, bloodproducts,
organs and tissue for
transplant
Pharmaceutical
product,controlled
drugs andvaccines
Nuclear medicine and
toxic products
Clinical supply,
replenishment
Temperature
controlled deliveries
Domestic and
International services
Cat Aand BADR
services
Generalcourier
services for notes,
XRaysand mail

8. eCourier fleet
eCourier operates a specialist fleet of
temperature-controlled vehicles
 Minimum temperature
maintenance
 Comprehensive reporting
 Range maintenance
 Specialist equipment
 Specialist vehicles
Urgent, same day
medical couriers
Urgent, same day
medical couriers

9. Live street tracking and full audit trail features
Whatever you’re sending, we offer peace of
mind with live street tracking and full audit
trail features.
 Full audit trail
 Audit can include driver actions, as well as
scans
 Location and items can all be scanned for
added security
 Ideal for unmanned sites
 Digital signature capture
 Auditable online
 Immediate tracking updates
Urgent, same day
medical couriers
Urgent, same day
medical couriers

10. • Daily collection of samples for domestic and
international distribution
 “Through the Night” dedicated collection service of
stem cells from key clinical locations across the
country to reach AN facilities in Nottingham by
08:00 every morning
 Transfer of samples internationally under
temperature controlled conditions
Case study: Anthony Nolan
Urgent, same day
medical couriers
Urgent, same day
medical couriers
• National collection service for donor samples transported to London for
potential matching
• Samples carried in ambient, chilled or frozen environments with data
logging. All samples carried are barcoded for additional integrity

11. We work with:
Public Sector
• Royal Brompton and Harefield
• Bart's Health NHS Trust
• Ealing Hospital
• St Georges Health care
• Guys & St Thomas’
• West London Mental Health
• Central Middlesex
• Northwick Park
• Central London Community Healthcare
• East London NHS Trust
• The Nursing & Midwifery Council
• Central North West London NHS Trust
Private Sector
• Anthony Nolan
• The Doctors Laboratory (TDL)
• hVIVO
• EU surgical solutions
• Synlabs
• ERS Medical
• SRCL
• General Pharmaceutical Council
• IMS Health
• APOS Medical UK
• STOK (UK) Ltd
• smilepod
Urgent, same day
medical couriers
Urgent, same day
medical couriers

12. Royal Mail Sameday
Urgent, same day
medical couriers
Urgent, same day
medical couriers
Royal Mail Sameday® is our fastest and most flexible collection
and delivery service, outside of London. It’s the perfect way to
send urgent items and offers a dedicated guaranteed same-day
delivery.

13. Case study: East London NHS Foundation Trust
Urgent, same day
medical couriers
Urgent, same day
medical couriers
Royal Mail Sameday® supports NHS staff to deliver their services 24/7
The East London NHS Foundation Trust has over a million service users
and 6,000 staff. Although the Trust is based in East London, it has
responsibility for facilities as far afield as Surrey and Bedfordshire.
Royal Mail Sameday® offers NHS staff the reliable, same day delivery
they need to support services across multiple sites.
When medical equipment, IT equipment or patient records
are urgently required, staff know they can trust Royal Mail
to collect and deliver night and day, seven days a week.

14. Royal Mail Relay
Guaranteed,
scheduled delivery
services
Royal Mail Relay provides tailored, scheduled and
guaranteed collections and deliveries of urgent and
important items between any number of nominated
locations.
It offers seamless, secure, daily integration for organisations with multiple sites, offices,
warehouses, branches or service teams across the UK.
Night time distribution
items are sorted overnight
in our dedicated network
Security
Self-contained network
equipped with a wide range
of security features
Tracking
Full 24/7 real-time tracking
from collection to delivery

15. Guaranteed,
scheduled delivery
services
Royal Mail Special Delivery Guaranteed
When it's simply got to be there, Royal Mail Special Delivery
Guaranteed® offers timed delivery by 9am or 1pm next day
with inclusive tracking and signature on delivery.

16. Royal Mail Tracked 24 and 48
UK-wide delivery services with online tracking, so you can keep
tabs on your parcel’s progress.
Fully tracked
delivery and
return services
• You can now track your parcels from the point that they are
despatched through to delivery at your recipient’s doorstep with
Royal Mail Tracked 24® and Royal Mail Tracked 48®.
• Your recipient will receive a text or email notification on the day of
delivery, so they’ll know their parcel is on its way.

17. Royal Mail Tracked Returns 24 and 48
• You can provide your recipients with labels that enable them
to return items via the 11,500 Post Office® branches
nationwide free of charge.
• Tracked Returns 24 and 48 aim to deliver the next working
day and within 2-3 days respectively.
• We offer you and your recipients end to end tracking online,
just as we do with Royal Mail Tracked delivery services.
• All tracked services offer up to £100 compensation as
standard.
• We also provide further reporting and management
information regarding the delivery of your items online for
you to view on-demand.
Fully tracked
delivery and
return services

18. Royal Mail Safebox
Pre-paid delivery
boxes
When you send specimen you want them to arrive safe and sound.
Royal Mail Safebox® pre-paid delivery boxes are specifically designed for
sending samples and specimens. Each one can contain up to 50ml and is
secure and tamper-proof.
• Pre-order boxes in batches of 12 or 48
• Pre-paid, tamperproof box meeting UN3373 requirements
• Single price covers box, postage and address labels
• Choose delivery with 1st Class mail or Royal Mail Special Delivery
Guaranteed®
Secure packaging
Safebox has been designed to ensure your specimens are delivered safe and
sound. Made for single usage, our packaging is both tamperproof and
resilient. It is also fully compliant with UN3373 requirements.

19. • With Local Collect, your patients can choose to pick
up their items from one of 10,500 local Post Office
branch, and 1,200 Royal Mail Delivery
Office/Customer Service Points
• Safeplace is an additional delivery option available
with Royal Mail Tracked 24® and Royal Mail Tracked
48® only, allowing recipients to nominate a safe
place for us to leave their items when they aren’t at
home.
We offer flexible, convenient alternative
delivery options

20. We are the most trusted national delivery provider
• We are the most national delivery provider for online shoppers*
• We’ve been around for 500 years.
• Our friendly, uniformed posties are the face of your organisation
• We have unrivalled coverage in the UK
• We deliver 6 days a week
• We’re proud to meet our Universal Service Obligation
requirements.
*Delivery Matters UK, April 2017, Independently conducted by Trinity McQueen