CEO of Water Plus, Sue Amies-King highlighted the importance of preparation for the opening of competition in April 2017 and discussed Water Plus’ core values: Making things easy for our customers, being water experts and offering a personal service.

1. With you every
drop of the way
Sue Amies-King
CEO Water Plus

2. • Market landscape
• Why create a joint venture?
• An introduction to Water Plus
• What customers want
• Our response
• Close

3. Water market landscape
What, when and how

4. The water market landscape
• England opens in April ‘17
• Companies can choose
their water retail provider
• ‘Wholesalers’ remain
unchanged
• Contracts are being
signed now
What, when… … and how
Payments Service Info Billing+Usage
CMA MOSL
20+
Scotland England
Retailers
Customers
Regulators
Wholesalers Wholesalers

5. A legally separate company which
combines the B2B retail elements of
Severn Trent & United Utilities

6. • 100% focus on B2B
• The agility of a new start
• The scale to invest in great customer
experiences
• The new location and team balances
– Leading experts from both companies
– People and ideas from other industries
• The contacts and ability to tackle
anything
Why create a joint venture?

7. What customers want
Feedback on what customers
want from a water retailer

8. What customers want
We asked our customers what their
expectations of a retailer were and they said…
• Accurate and timely billing is hygiene
• Be there if something goes wrong
• Understand my business
• Help me save money
• Make it easy
• Be a partner

9. So how are we responding
to the feedback?

10. Everything made easy
Accurate and timely bills as standard
Consolidated billing and electronic billing
when required
…and if you have a problem we’re here
24/7 just in case
Switch with confidence with our
dedicated switching team
Our automated broker portal means
contracting is quick and easy

11. Deep expertise
Leading experts on B2B from both companies
National network of suppliers and experts
Experience across every sector and customers
large and small
Portfolio analysis and guidance, that starts
before you switch
Guidance and support to help you reduce
consumption

12. Personal service
B2B systems built around our customers to
offer flexibility and scale
A refreshingly straight forward service
team for everyone
Sector specific account managers for our
larger customers
Contact us your way phone, face to face,
online or email
We work tirelessly in the background to
make things better

13. To close…
The difference in price between
retailers is around 0.5%.
The difference a good retailer
makes is 5-15% in water efficiency
savings
Take time to choose the right
partner

14. www.water-plus.co.uk