Presentation of Intern Report

1. PRESENTATION ON
INTERNSHIP REPORT OF
NEPAL SBI BANK LIMITED
SANDEEP BHATTARAI

2. NSBL’S PROFILE
 Established in 1993 as a subsidiary of State Bank of
India
 Mission: “To provide one stop solutions”
 Ownership: State Bank of India (55%)
General Public (30%)
Employees Provident Fund (15%)
• Capital Structure: Authorized Capital (3 billion)
Issued Capital (2.1 billion)
Paid Up Capital (2.09 billion)

3. Objectives
 To know the basic activities and operations of
Customer Service Department.
 To understand the working procedure of Cash
Department.
 To know how to deal with customers.
 To understand the working procedure of Remittance
Department.

4. Duration & Placement
Weeks 1 2 3 4 5 6 7 8
Departments
Customer Services
Cash
Remittance

5. Activities Performed
 Advise customers about NSBL Bank’s products and
services and respond their queries.
 Handling ATM cards and recording information
 Making Cheque books and their entries.
 KYC follow up
 Keeping record of the account opened, account closed,
customer taking additional facilities such as Internet
banking, SMS banking, etc.
 Recording and filing of RTGS, SWIFT and DD
entries.

6. Methodology
 Primary
 Observation of working environment.
 Direct interface with the walk-in customers.
 Formal and informal communications with the
official persons.
 Secondary
 Quarterly reports of NSBL.
 Internet surfing.

7. Lesson Learnt
 Basic activities and operations of CSD.
 The working procedure of cash and
remittance department.
 Learnt to speak, function and work in
corporate way.
 The real working environment and practical
exposures.
 Using various office equipments and
software.