1. REFERENCES ARE AVAILABLE UPON REQUEST
Vivienne Baker
E-mail: vivienne.baker@yahoo.com
OBJECTIVE
To obtain a position in Insurance Sales Management
SUMMARY OF QUALIFICATIONS
 Over 15 years of experience in the Sales industry and has been awarded Top Sales
person 6 months in a row.
 Face to face and telephone B2B sales experience.
 Lamplighter award (Awarded only in the 1st year of Sales career with Liberty Mutual).
 Pacesetter award (achieved for exceeding Sales goals).
*Licensed P/C, Life and Health
PROFESSIONAL EXPERIENCE
HomeServices of America Roswell, Georgia
Insurance Account Manager July 2015-Present
 Sell various types of personal lines insurance to individuals on behalf of top recognized insurance companies,
including automobile, property, boat, landlord and other types of insurance.
 Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive
technical assistance in developing new accounts.
 Follow up with inbound prospects as well as current clients to offer products or schedule appointments.
 Inspect property, examining its general condition, type of construction, age, and other characteristics, to decide
if it is a good insurance risk.
 Building relationships and making professional recommendations to clients and prospects.
 Communicating effectively to uncover needs for additional business such as auto, home, or other personal lines
products.
 Initiated a campaign of cold-calling, offering referral relationships and participating in
networking events.
 Develop marketing strategies to compete with other individuals or companies who sell insurance.
Auto Club Group Morrow, Georgia
Insurance Sales Agent April 2014-July 2015
 Responsible for marketing and generating new insurance sales.
 A professional advocate for all insurance related needs of our members/customers and insured's for all insurance
and financial related products.
 Responds to all customer inquiries and requests with a high level of customer service.
 Annual New Business and Rewrite sales $206,013.99
 Average monthly New Business Agency Premium $19335.66
Liberty Mutual Insurance Douglasville, Georgia
Sales Specialist September 2010 – January 2014
 I build and develop client relationships within local communities to promote Liberty Mutual Insurance
products including Auto, Home, Life and Annuity Insurance
 Make group presentations to decision-makers in Affinity organizations.
 Total New Business Sales annually $120,000 in Auto and $85,000 in home sales Life $56,000

2. REFERENCES ARE AVAILABLE UPON REQUEST
 I listen, identify and interpret customer needs to implement resolutions and make recommendations for
coverage enhancements or additional lines.
Assurant Duluth, Georgia
Customer Service Representative June 2009 – September 2010
 Performed customer service tasks in updating insurance coverage on homeowner’s insurance policy.
 Monitor policies to make sure the appropriate coverage amount was included in the policy.
 My role was primarily servicing policies but most rewarding to help clients know and understand their coverage.
State Farm Insurance Jonesboro, Georgia
Sales Associate September 2008-February 2009
 Sell auto, home, life, health, banking and other insurance products to individuals.
 Offer additional lines of coverage to current clients.
 Help clients plan for a secure financial future with retirement planning services for individuals
 Prepare reports, maintain records and assist clients with filing and settling claims.
EDUCATION
Florida International University