1. Improving performance,
reducing risk
Welcome to LRQA
Delivering World Class Professional Assurance Services

2. Improving performance,
reducing risk
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3. Improving performance,
reducing risk
About LRQA Adding Value to Clients Adding Value to Society

4. Improving performance,
reducing risk
About LRQA
A world-leading professional assurance services organisation
About
LRQA
Adding Value to
Clients
Adding Value to
Society

5. Improving performance,
reducing risk
Who we are
30+
Years’ experience
45,000+
Clients worldwide
60,000+
Approvals worldwide
1500+
Employees
120+
Countries in which we
operate
50+
Accreditation bodies
recognise LRQA
250+
Years’ history as part of the Lloyd’s Register Group
About
LRQA
Adding Value to
Clients
Adding Value to
Society

6. Improving performance,
reducing risk
About LR
Who we are
A global organisation with
specific areas of focus around
marine, energy, management
systems and inspection services.
History
Founded in 1760 as
a marine
classification society.
Independent
Wholly owned by the
Lloyd’s Register
Foundation, a UK
charity dedicated to
research and
education in science
and engineering.
What sets us
apart
Known for integrity,
impartiality and
technical excellence.
About
LRQA
Adding Value to
Clients
Adding Value to
Society

7. Improving performance,
reducing risk
Values
Our LR values, ‘we care, we
share our expertise, and we
do the right thing’ underpin
our behaviour to each other,
our clients and all of our
stakeholders.
About
LRQA
Adding Value to
Clients
Adding Value to
Society

8. Improving performance,
reducing risk
What we do – surrounding our clients with services
Core assurance
• Certification
• Audit services
• Validation and verification
Training
• In house
• Public
Customised services
• Supply chain assurance
• 2nd party services
• Bespoke training solutions
Business advisory services
• Value-added professional
assurance services including internal
audits, data management and expert
advice
We specialise in management systems compliance, expert advice and
training across a broad spectrum of standards, schemes and
customised assurance programmes.
About
LRQA
Adding Value to
Clients
Adding Value to
Society

9. Improving performance,
reducing risk
Our people
Technical expertise
• Extensive knowledge and insight into
the standards and schemes
• Shaping the industry through
membership of technical committees
and strategic alliances
Key account management
• Understanding your specific requirements
• Developing a long term relationship
with your organisation
• Global pricing strategy
Trained and qualified tutors
• Many are practicing assessors who can
share their real life experience
• Accurate and up-to-date course materials
• Focus on engagement and interaction
Sector specific experience and
global auditor calibration
• Valuable and relevant insight
• Consistency across all sites
About
LRQA
Adding Value to
Clients
Adding Value to
Society

10. Improving performance,
reducing risk
Our approach
Risk-based
methodology
Themed
surveillance
Continual
improvement
Our unique assessment methodology is built on three pillars and
extends the focus from compliance to performance to help
organisations meet their strategic objectives:
About
LRQA
Adding Value to
Clients
Adding Value to
Society

11. Improving performance,
reducing risk
Adding Value to Clients
From compliance to performance
About
LRQA
Adding Value to
Clients
Adding Value to
Society

12. Improving performance,
reducing risk
Meeting client requirements
We recognise that as your
business needs are changing, so
are your expectations and
requirements; as a result LRQA is
delivering a new and broader
range of assessment and training
services to support the many
thousands of clients that we serve
worldwide.
John Rowley, Managing Director LRQA & LR Inspection Services
About
LRQA
Adding Value to
Clients
Adding Value to
Society

13. Improving performance,
reducing risk
Independent and Impartial
LRQA unlocks the power and potential of your management systems
Independent and
impartial assurance
How we add client
value
To give outputs you
can trust
Benefits to clients
About
LRQA
Adding Value to
Clients
Adding Value to
Society

14. Improving performance,
reducing risk
Technical Expertise
LRQA unlocks the power and potential of your management systems
Our expertise & insight
drive organisational
growth, performance
improvement
and risk reduction
How we add client
value
To help your
organisation achieve
its strategic
objectives and create
value for your clients
Benefits to clients
About
LRQA
Adding Value to
Clients
Adding Value to
Society

15. Improving performance,
reducing risk
Global clients and testimonials
Denise Santos
Quality Coordinator
Dow Brazil - Aratu Site
LRQA has contributed to the continual
improvement of Dow Brazil's internal
processes and systems. Externally,
LRQA’s approach has helped protect
our corporate reputation, ensure legal
compliance and improve our client and
stakeholder satisfaction.
About
LRQA
Adding Value to
Clients
Adding Value to
Society

16. Improving performance,
reducing risk
Supply Chain Assurance
LRQA unlocks the power and potential of your management systems
Supply chain assurance
that gives you global
visibility
How we add client
value
To enable you to focus on
your business, your
markets and your clients
Benefits to clients
About
LRQA
Adding Value to
Clients
Adding Value to
Society

17. Improving performance,
reducing risk
Licence to Operate
LRQA unlocks the power and potential of your management systems
Deliver a licence to operate
and competitive advantage
How we add client
value
Independent
assurance against a
designated standard or
scheme is often
mandatory
Benefits to clients
About
LRQA
Adding Value to
Clients
Adding Value to
Society

18. Improving performance,
reducing risk
Global clients and testimonials
Achieving certification to ISO 22301
(Business Continuity Management)
with LRQA has driven continual
improvement across our network.
This demonstrates Vodafone Greece’s
on-going commitment to our customers
through the provision of reliable and
high quality services.
Dionysis Grigoratos
Business Commercial Director
Vodafone
About
LRQA
Adding Value to
Clients
Adding Value to
Society

19. Improving performance,
reducing risk
Training Expertise
LRQA unlocks the power and potential of your management systems
Our tutors deliver up-to-
date, accurate, and
interactive training
How we add client
value
Allow your team to
apply their learning
effectively
Benefits to clients
About
LRQA
Adding Value to
Clients
Adding Value to
Society

20. Improving performance,
reducing risk
Customised Solutions
LRQA unlocks the power and potential of your management systems
Customised
assurance and
training designed to
address your specific
challenges
How we add client
value
LRQA’s services
provide consistency
and confidence across
your organisation
Benefits to clients
About
LRQA
Adding Value to
Clients
Adding Value to
Society

21. Improving performance,
reducing risk
Global clients and testimonials
Our assessor was highly
knowledgeable and helpful during
both the gap analysis visit and the final
audit. Without her support and advice,
it is doubtful we would have had a
strong enough system in place to
achieve certification.
Roy Andrews
Health & Safety Advisor
Coors Brewers
About
LRQA
Adding Value to
Clients
Adding Value to
Society

22. Improving performance,
reducing risk
Unique Assessment Methodology
LRQA unlocks the power and potential of your management systems
Our unique assessment
methodology takes your
management system
from compliance to
performance
How we add client
value
We help ensure your
management system is
aligned with your
strategic objectives
Benefits to clients
About
LRQA
Adding Value to
Clients
Adding Value to
Society

23. Improving performance,
reducing risk
Global Reach, Local Focus
LRQA unlocks the power and potential of your management systems
Benefit from the power
of a global assessor
network, with the
advantage of local
knowledge
How we add client
value
We understand and
meet your
organisation’s specific
and unique needs
Benefits to clients
About
LRQA
Adding Value to
Clients
Adding Value to
Society

24. Improving performance,
reducing risk
Global reach, local focus
Our clients operate in…
Aerospace Industry Oil & Gas Public sector Food Energy
TelecomsMedical servicesAutomotiveTransportationITLogistics
About
LRQA
Adding Value to
Clients
Adding Value to
Society

25. Improving performance,
reducing risk
Adding Value to Society
LR is wholly owned by the Lloyd’s Register Foundation, a UK
charity dedicated to research and education
About
LRQA
Adding Value to
Clients
Adding Value to
Society

26. Improving performance,
reducing risk
The Lloyd's Register Foundation
Your business helps LRQA to help others.
At our heart sits a charity, the Lloyd’s Register Foundation, a
charity funded by the profits from our business, which helps to
protect life and property and support education, engineering
related research and public engagement.
£14.5m
Charitable expenditure by
strategic theme 2014 / 2015
About
LRQA
Adding Value to
Clients
Adding Value to
Society
89%
Scientific Research
7%
Education
4%
Health & Safety

27. Lloyd’s Register and variants of it are trading names of Lloyd’s Register Group Limited, its subsidiaries and affiliates.
Copyright © Lloyd’s Register Quality Assurance Limited 2016. A member of the Lloyd’s Register group.
Improving performance,
reducing risk
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