Be the first to like this
CCA Global Standard
Created by the UK’s professional body, the Customer Contact Association (CCA), the CCA Global Standard© has been developed in conjunction with the industry. The standard provides a framework for best practice in contact centres, predominantly in the UK, but it has also been implemented internationally too.
Accreditation to CCA Global Standard demonstrates to clients, staff, suppliers and trading partners an organisation’s commitment to maintaining quality processes and meeting customer’ expectations.
The standard is applicable to contact centres of all sizes, scopes and sectors. It can be implemented as a stand-alone system or integrated with existing management systems such as ISO 9001 Quality and ISO 10002 Complaints Management.