3. Established in Jan 2016, Velfour Services (I) Pvt Ltd., has a vision to
bring in disruptive innovation in the field of post sales service market in
India
The founding partners bring in over a cumulative experience of over
100 years of corporate leadership experience which includes over 30
years of multiple functional entrepreneurial experience
They have core expertise in Technical Services(Products), Strategy
Consulting, Sales & Marketing, Enterprise Software Services, Process
Management and Lean Management , BPO operations, Customer service
and e-business consulting
CORPORATE PROFILE
4. The organisation’s mission is to leverage technology
to bring services closer to the customer giving them
the ability to control it whilst concurrently giving
partnering companies the benefits of lower costs
with complete visibility and transparency
DNA, MISSION & VALUES
Mission
Ethics & Integrity
first. Business Later
Agility & Innovation
Openness and
Transparency
Values
Four colours represent our DNA , our culture and our commitment to all our
partners and stakeholders
Vision
We plan to become the largest provider of
outsourced post sales service for the top Brands in
India by redefining service benchmarks. We wish to
transform this service industry by our uncompromising
quality standards.
5. MANAGEMENT TEAM
Ashish Nadkar
With over 2 decades of experience in the Consumer Electronics service industry,
Ashish understands this world like the back of his hand. He has seen the industry
from different levels from a technician to the Head of Service . With experience in
companies like BPL, Sony, Onida and Philips , he has all that takes to set up a
service network from a scratch and run it efficiently
He has a post graduate diploma in Electronics and Telecommunication from Mumbai University
He has a post graduate degree in Management from NMIMS, Mumbai specialising in Marketing
R Balaji
An independent Management professional and entrepreneur, he has proven ability
in leadership roles to mange complex business challenges and has domain expertise
across Business & Product Development, Corporate Strategy, Sales & Marketing in
both conventional and Digital mediums. He consults several companies in growth
strategies
6. MANAGEMENT TEAM
Shankar Iyer
With over 2 decades of experience in the Banking industry both from the frond and
back end perspective, he is a hands on Operations man. He has helped set up and
manage large processes for global financial giants like JP Morgan Chase and
Barclays in India.
He has a post graduate degree in Management from NMIMS, Mumbai specialising in Finance
Saurabh Manohar
An architect by education who fell in love with core software, and decided to shift
his business focus to software product development since 2003. He works in the
Construction and Banking vertical where Products developed by him are being used
extensively . He has L & T and Ion Exchange among his clients
He has a Graduate degree in Architecture and a post graduate diploma is Software Technology from
NCST (formerly C-DAC) , Mumbai
10. END TO END SUPPORT CRM
Support CRM System (AMS) is a software solution that covers the functionality required for
Velfour’s CRM is designed to interface with all touchpoints in the service ecosystem seamlessly
The CRM gives visibility into the entire ecosystem to both the Principal and the Service Network
The CRM can be integrated into the existing CRMs / ERPs of the Principal which removes the need to replace their
legacy systems
Call Centre
Service Network
Spares and Inventory
Repairs Workflow
Warehouse Workflow
Modules Features
Complaints
Registration
Allotment
Job Sheets
Resolution
Spares Inventory
Manage stores
Spares Movement
tracking
Transaction Documents
Good / Bad part
Complete stock
Management
Customer
Registrations
Follow ups
Email / SMS notification
Field force geo tagging
Mobile App
Real time monitoring
Dashboard
Admin control
Features
13. 5
Zones
35
States
600
District H.Qs
Each Zonal Office
• One Zonal Service Manager
• One Ware House Manager
• One Repair Centre
Each State Office
• One Branch Manager
• One Area Manager
• One MIS executive
• One Accountant
• Two Indoor Engineers
• Five Outdoor Engineers
• One Stores keeper
Each District
One Service Franchisee (SF) in each
District H.Q
Proposed Service Infrastructure*
*subject to clients required network and expected call loads
14. PROPOSED DISTRICT LEVEL NETWORK*
Northern India (187)
• NCR (9)
• Haryana (19)
• Punjab (18)
• Uttar Pradesh (70)
• Uttaranchal (13)
• Rajasthan (32)
• Himachal Pradesh (12)
• J & K (14)
Southern India (100)
• Tamil Nadu (29)
• Kerala (14)
• Andhra (11)
• Telangana (12)
• Karnataka (27)
• Pondychery (4)
• A & N Islands (2)
• Lakshwadeeop (1)
Eastern India (118)
• West Bengal (19)
• Assam (23)
• Arunachal Pradesh (14)
• Manipur (9)
• Meghalaya (7)
• Mizoram (8)
• Nagaland (8)
• Sikkim (4)
• Tripura (4)
• Jharkand (22)
Western India (64)
• Maharashtra (35)
• Goa (2)
• Gujarat (25)
• Daman & Diu (1)
• Dadra Nager Haveli (1)
Central India (131)
• Madhya Pradesh (48)
• Bihar (37)
• Orissa (30)
• Chattisgarh (16)
* 1. Figures in bracket indicate number of SFs in districts
2. Subject to clients required network and expected call loads
15. • CRM can be installed on Client’s premises
• One time license and installation cost
• Low Annual AMC charges
• Can integrate with Client’s legacy systems .
• No worries about infrastructure and hosting
• 99.99% uptime with assured access speeds
• Get all benefits with zero capital investments
• Call Centre
• On & Off site service
• Repair and service
PRODUCT OFFERINGs
End to End Service support
Complete outsourcing of the service processes from end to end
• Warehousing
• Logistics
• Refurbishment
IIIII
I
On premise CRM CRM on the cloud
Manage your entire Service Division seamlessly with
our integrated CRM hosted on premise
Avail the benefits of the CRM on a SaaS model at a
low per month cost
