Telehealth Secrets 2019: Health Experience 2030 and beyond - Unmesh Srivastana, P3

1. Version 1.0
Healthcare Experience 2030
and beyond….
Unmesh Srivastava
Chief Technology Officer - P3 Health Partners1

2. Healthcare delivery and
consumer expectations are
not in alignment
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3. Increased Consumer Expectations
Industries such as finance, entertainment and
retail are pushing consumer expectation
around convenience and personalization to
new heights
Finance:
✓ Increasingly paperless
(scan check, credit card)
✓ Clear, trusted, real-time
transactions
Entertainment:
✓ Always on-demand
✓ Simple subscription
models
✓ Content recommended
based upon use/interest
Retail:
✓ Order and same day
delivery
✓ Rewards/perks programs
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2030 - THE RE-INVENTED HEALTHCARE EXPERIENCE

4. The Modern Day Healthcare Reality
The digitization of healthcare is at its infancy
with traditional models around primary care
not yet fulfilling consumer demand for
re-invented experiences.
Lack of Transparency:
✗ Complex paper oriented
processes from
appointment to billing
✗ Lack of price transparency
Lack of Availability:
✗ Long wait times
✗ Geographic limitations
(provider, payer coverage)
The “Runaround”:
✗ Poor care orchestration
✗ Difficult system for
consumers to navigate
and find “right” provider
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2030 - THE RE-INVENTED HEALTHCARE EXPERIENCE

5. Telehealth has the potential to be
key a integration point in
emerging delivery models.
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6. 6
2030 - THE RE-INVENTED HEALTHCARE EXPERIENCE
Voice
Video
IOT/
Device
Text
Telehealth Layer
✓ Migration from point solutions.
Telehealth moves from patient
and provider communication to
a fabric where every action is
stored, analyzed and yields
improved future outcomes
Learning Layer
✓ Natural language processing
(NLP) enables consumer to
communicate with healthcare
systems accurately and securely,
enabling simplified data capture,
ongoing assessment of change of
condition and capture of lifestyle
and social determinants
✓ Machine learning automatically
tracks the patient’s health and can
escalate for human interventions
at the right time and the patient’s
desired channels.
Marketplace Layer
✓ Consumer oriented
healthcare packages
catered around condition
need, health goals,
surgical/post surgical
needs
✓ Seamless integration with
payer and self-pay billing
mechanisms
✓ Unified health
maintenance rewards
programs
Multi-layer integrated
solution. The “Amazon”
of healthcare emerges.
Healthcare Becomes Personal

7. And an integrated solution can
be literally, life changing.
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8. 8
2030 - THE RE-INVENTED HEALTHCARE EXPERIENCE
Improved
Outcomes
Track the patient’s
ongoing condition
outside of the
provider office.
Improved
Access
Faster, more
convenient healthcare
delivery with less
resource dependence.
Enable Healthcare
Consumerism
Enable patients to compare value,
method of delivery and quality while
evaluating healthcare needs from a
single integrated experience.
Cracking the Code
An always-on, consumer-oriented approach to healthcare
delivery that enables the right providers to proactively
monitor and treat the right patients.