1. PRAGMATic
This is to certify that
Trevor Hearns
has successfully fulfilled the requirements for
88851107
Diploma of Management
Obtained under an approved Victorian Government training program
Samantha Waiters
General Manager
Date of Issue: 24/06/2011
Award Number: V06180
The qualification certified herein is recognised within the Australian
Qualifications Framework. A summary of the employability skills
developed through this qualification can be downloaded from
http://employabilityskills.training.com.au
NATIONAL
AUDITAND
REGISTRATION
AGENCY
-~
N AnONALLY RLCOGN1SlD
T U INING
Pragmatic Training Pty Ltd as trustee for
the Training Trust Provider Number: 121391
ABN: 36 658 440 342
See reverse side for all units completed.
TRAINING
Phone: (03) 8796 0100
Fax: (03) 9783 7008
Email: info@pt.edu.au
Website: www.pt.edu.au

2. Statement of Results
Unit Code Unit Name Result
BSBCUS401A Coordinate implementation of customer service strategies C
BSBMGT502B Manage people performance C
BSBMGT515A Manage operational plan C
BSBMGT516A Facilitate continuous improvement C
BSBMKG501B Identify and evaluate marketing opportunities C
BSBMKG609A Develop a marketing plan C
BSBOHS509A Ensure a safe workplace C
BSBWOR501A Manage personal work priorities and professional development C
Legend
C - Competent CT - Credit Transfer RPL - Recognition of Prior Learning