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Calor Life Final

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CALORlife < Friday, 2nd August 1935 >FIRST EDITION WOMEN OF CALOR 1 SALES & MARKETING CONFERENCE AWARDS 1 MEET THE TEAM PRICE: ONE PENNY NUTRECO JOINS THE SHV FAMILY FOLD! AFTER SEVERAL INTENSE and exciting months of fact-finding, negotiating and creating rapport with shareholders we can finally welcome Nutreco to the SHV family. Not only does Nutreco bring us great exposure to a global industry that feeds the world, but its track record in sustainable innovation will be a source of inspiration to us all. Read More on page 13. TRAINING FOR A BETTER FUTURE MEMORIES & HOPES We look back in time to some of your favourite Calor memories from over the decades. ANDREW STOUT – Calor Centre Manager, Reading MYFAVOURITEMEMORYofCaloristheunrivalled enthusiasm of  ‘Calor people’, who when faced with challenges, make a real difference! The winter of 2010/11 was very challenging when severe snow made conditions extremelydifficult,yetintrueCalorspiriteveryonepulled together making what should have been a tough time, thoroughlyenjoyable.Myhopeisthatinthenextfiveyears Caloradaptstochanges,whilstnotlosingsightofitsvalues. Read More Calor memories on page 3. Calor’s 80th Anniversary Issue Tuesday 5th May saw the official opening of our shiny new training facility open to all Calor employees. AFTER 18 MONTHS in the making we welcomed Michael Kossack from our parent company SHV Energy to officially open the Calor Training and Development Centre in Stanton. Read the full story on page 7. WHERE THERE’S A WILL THERE’S A CALOR WAY! WE SHOW YOU how Customer Engineering get the job done as they take on one of Calor’s most ambitious projects to date. Tasked by the National Trust to install new underwater pipework to Derwent Island House, an 18th century Italianate House situated on Derwent Island in Cumbria, Chris Briggs and his team faced up to the challenge and got the job done in style, resulting in one very happy client. Read More on page 9. Training and Development Centre, Stoney Stanton. Stephen Rennie and guest Michael Kossak, SHV
THE MAGAZINE FOR CALOR PEOPLE 32 WELCOME Welcometothesecondedition ofournewlybrandedCALORlife magazine,tocommemorate Calor’s80thanniversary. Thisyearwewantedtodosomethingalittle differentandfocusonyouratherthanthe historyofCaloralone. YouhavekindlycontributedyourmemoriesofyourtimeatCalor,though thankfullynoneofushavebeenhereforthewhole80years!Wehaveduginto thearchivesandfoundexamplesofnewswesharedinoldermagazinesto mirrorwhatwedotoday,wehopeyou’lllikesomeoftheblastsfromthepast andletusknowifyouseeanyoneyourecognise! Withourpushoninnovationandsustainabilitythisyear,Iwantustoalsolook tothefuture.Someofyouhavebeenkindenoughtosendusyourhopes whetherpersonallywithinthecompany,oryourhopesforthecompany movingforwardtogether. HoninginonouranniversarywehavesomefeaturesIwouldliketodirectyou to.TheanniversarycoincideswiththeopeningofourbrandnewTrainingand DevelopmentCentre,letustakeyouthroughtimetoseehowtrainingatCalor hasdevelopedovertheyears.Seemoreonpage6 ManyofyoumayhavereadonCOLINthatwehavehadourBusinessinthe Community(BITC)awardreaccreditedthisyear.Tosupportthiswethought wewouldlookbackandseehowwomenhavecontributedtoour80years ofsuccess.Combinedwithourtraditional‘gettingtoknowyou’piece,we arehopingyouwillbeinspiredastowhereyoucangoatCalor,checkoutour WomenofCaloronpage4 Also,welcomebacktotheCalorCaptionContestonpage18,notseensince the1980’sweencourageyoutosubmityourbestcaptionsforthechanceto win£20Love2Shopvouchers–let’sseewhatyoucomeupwith! WehopeyouenjoythisbespokeeditionofCALORlife,pleasestaytunedfor someofour80thanniversarycelebrationsaroundthebusinessthisAugust. Calorhavemadeittoawhopping80yearssohere’sto80more! Calorishelpingthe WoodlandTrustachieve itslongtermvisionof doublingnativewoodland coverintheUK JAN TALBOT RECEPTIONIST Oneofmyfondestmemories wasfromthe90’swhenthe switchboardrelocatedtoa smallofficewhichaffectionately becameknownas‘TheCupboard’. Ournewhomequicklybecame aregularvisitingplaceforstaff andmanagementalike,witha constantsupplyofbiscuitscakes andcupsofteaatthereadyfor alloftheengagement/wedding/ babyupdates.Thiswasoneof thereasonswhyIloved‘The Cupboard’somuchbecauseit embodiedwhatCalorisallabout, truefamilyspirit. JUNE REEDER ONE-SHOP&SUPPORT TEAMLEADER Ihaveenjoyed18wonderfulyears atCalorandamassedanumber ofamazingmemoriesranging fromaspeedboattripacross LakeMaggiorewiththechairman ofSHVtohavingdinneratthe FentenervanVlissingenfamily home. Ihopethatinthenextfive yearsCalorcontinuestobea greatplacetoworkandthatwe havefiveyearsofbadwintersand fiveextrahotsummers! JEFF PENFOLD AREASALESMANAGER WhileIwasworkingasagas engineer,Ihadanappointment ontheSuffolkcoastwhereI wasmeetinganeelfishermanin Orford.Wesetofftravellingover thefieldstoadesertedestuary alongthecoastandthenboarded asmallboatwhichtookustoa tinyislandwhereIrepairedgas leakstohislargerfishingboat.On thewaybackIthoughttomyself, whatawonderfuljobIhaveasan engineerforCalor. Notalldayswerequiteasserene asmytimeinOrford.WhenIwas adomesticsalesmanImadea salesvisittoanoldladyinNorfolk whoownedadogthatIwastold wasthe“perfectpetwholoves strangers.”Thiswasnotthecase. Whilstwalkingdownthegarden paththedogattackedmetaking achunkoutofmyleg,butintrue CalorspiritIputonabraveface andcompletedmysurveyonlyto befurtherembroiledinadispute withhercatthatcausedacup ofcoffeetobespiltalldownmy whiteshirt.NeedlesstosayI successfullysecuredthesaleand limpedhomewithmycalming memoriesofOrfordintow. NICOLA ENGLAND CUSTOMEROPERATIONS AGENT,STONEYCOC Ihavesomanyamazingmemories frommytimeatCalor,butthe mainonethatspringstomind isCalor’s75thAnniversary celebration.Itwasheldat Hinckley’sGreenKindFootball stadiumforallStoneyStanton staffwherewehadasports daywithanEgg&Spoonrace, sackrace,humanfootballtable, bouncycastles,buckingbronco andsomuchmore, Ilaughedso muchithurt! MemoriesandHopes We look back in time to some of your favourite Calor memories from over the decades. JOHN GREGORY INVENTORYMANAGER My favourite memory is the 60th birthday celebration that was held in Appleton Park cricket field. Throughout the day there were various ‘Knock-Out’ type games, a marquee serving cream teas and refreshments, as well as the very impressive Calor hot air balloon.   InthenextfiveyearsIhopethatthe needforinvestmentdoesnottie Calordownandthatthebusiness continuestosoar. RAY BROOKS CYLINDERSALESMANAGER Wow, where do you start with 31 years of memories?  I have fond recollections of my days working at Birmingham Calor centre as a fresh faced young man, as well as working with the North West region team. Whilst I was working in this team I picked up several awards which gave my family lovely holidays that I will never forget, and I aim to do my best to pick up more awards whilst working with my current team. MyhopeisthatwecankeeptheCalortrain runningwhilstcontinuallygrowingour businesssothatallofourhardworkhas greaterrecognition.IamproudofCalor’s historyandIhopethatwewillhaveaneven brighterfutureforteamCalor. DENISE ESSER–LEGALANDCOLLECTIONSCONTROLLER SomeofmybestmemoriesofCaloraretheCalorInTheCommunityprojectsinthemid-nineties.One yearwehadtobuildamudhut.Itwasgloriouslywarmdayanditwassomuchfunslingingthemudatthe willowframehardenoughtomakeitstick.Ididgetsunburntwithratherfetchingwhitedotswherethe splatsofmudhadlandedonme.Thehutwassoimpressivethateventhepressturnedup.
THE MAGAZINE FOR CALOR PEOPLE 54 CALOR 80TH ANNIVERSARY WomenofCalor This year we are celebrating our 80th year and what a way we have come! In a traditionally male-dominated industry, we want to look back at the journey women have taken in the last century and more closely at how women have played a key part in Calor’s success – as well as look to what the future may hold. CHANGING FEMALE WORKPLACE Inthefirstpartofthe1900’swomenpredominantly ranthehomewithmenbeingthebreadwinner. However,duringtheworldwars(1914–1918and1939 –1945)womenhadtostepintoassistthewareffort withmanytakingjobswhichhadpreviouslyonlybeen donebymensuchasworkingonfarms,inmunitions factoriesandasdriversacrossanumberofindustries. Inthe1950’smanywomenreturnedtothehome,with theaveragewomangettingmarriedat22andhaving2 children.Forthewomenthatdidworkoutsideofthe home,theywouldearnonaveragenomorethan£5 perweek.The1950’sturnedouttobethetransitional periodbetweenarationingBritainandtherevolution ofthe1960’s. Timeswerechangingduringthe1960’salthough womenstilldidn’thavethesamerightstheyhave today.In1968womenwentonstrikeforequalpayat theFordFactoryinDagenham,pavingthewayfor women’srightsinaprofessionalenvironment. WOMEN AT CALOR Inour80thyearCalorcanbeproudtosaythatweare amodernbusinessofferingallofourpeopleequal opportunitytoengagewith,developwithinand contributetoCalor.Thoughtheworkingculturewas differentinpreviousdecades,Calorhasinvested inour femaleemployeesthroughoutthelast80years.For example,inthe1970’sCalorsponsoredMoiraLeishman throughuniversitysoshecouldcompleteherLaw degree. InthesamedecadeCaloralsosponsoredan all-women’sfootballteam,anditwasthecompany’s decisiontobringinequalpensionbenefitsforwomen,a yearaheadofthelawthatwouldenforcethesechanges. NotonlyCalorbutforallcompanies,womenbecoming apartoftheworkforcewasalearningcurveandone whichCalorhasembracedwithfemaleemployees representedwithinallrolesandlevels.Inearly1977 JaneGurneybecameCalor’sfirstCalorCentre manageratNewcastleCalorCentreandweappointed ourfirstfemalecomputerprogrammerin1974. AtCalorweencourageallofourfemaleemployees toaspiretobeanythingtheywanttobe;bethatin technicalexpertiseormanagerial/leadershiproles. Calorhas3ofHeadsofDepartmentwhoarefemalein GeraldineGoddard(HR),JaneMcCluskey(Customer Services)andRowanMarshall-Rowan(Legal)and therearefemalemanagersandsupervisorsspanning thecountryanddepartments. Notjustlookingintothepast,wehavelooked atourpresentgenerationoffemaleemployees, and,throughtheireyes,thefutureforwomenat Calor.Wehaveaskedwomenaroundthebusiness inavarietyofrolestosharetheirmemoriesof theirtimewiththecompanyandtheirhopes, aspirationsandplansforthefuture. Welook forwardtomanymoreyearsofprogress! About 40 years ago I worked in an office but I was fed up and needed a change. Around this time there were government sponsored training courses which included HGV driving, and as driving is something that I enjoy, I applied and successfully completed the course. I was lucky that it was the same time that the Equal Opportunities Act came in which opened up opportunities for women in male dominated areas. Mycareerstartedoffasalemonadedelivery lorrydriverandthenImovedontothelocal MilkMarketingBoardwhereIremainedat thedairyfor26yearsmostlyontankers. Whenthedairyindustrychangedandmany peoplebecameredundantIdecidedtotake myADRcertificationtoopenupcareer possibilitieswhichsinceledmetobeing hiredbyCalordirect.Therestishistory! Thebestthingaboutmyjobisthediversity ofsceneryIamabletoseeeachandevery day.WhenI’mnotworkingIenjoywatching thefootballandnowadaysIespecially followwomen’sfootball,particularlythetop internationalteams! WOMEN OF CALORTODAY I’ve worked at Calor for the last 26 years across various sectors, from Regional Management Accountant, Migration Manager and Financial Analyst – and everything in between. I now work as Calor’s Customer Service Manager which has its own challenges but I love it, and I’m motivated by knowing that what I do can help make a difference to the company and our customers. Ihavesomanyfondmemoriesfrommy timeatCalor,it’sdifficulttochoose!One whichspringstomindwasateambuilding sessionorganisedbythethenS&Mdirector. Therewasaseriesofchallengingactivities culminatinginindividuallyclimbinga45foot telegraphpole,walkingalongaplatform andjumpingoff(attachedtoaharnessand acounterweightofcourse). Ihateheights andIdidn’twanttodoit,butIdidn’twantany stickfromtheladseither!Thankfullythey wereallsoencouragingandsupportiveand Ifeltsuchasenseofachievement.Iwouldn’t havedoneitatallwithoutthesupportofthe restoftheteam! As my first job out of University, my career and journey with Calor is only just starting! I had always enjoyed maths as a child and have always been far more interested in building things than playing with traditional toys. My dad is a structural engineering so I learnt a lot from him and decided engineering would be a good path for me. I’mrelativelynewtotheCalorfamily,but sofarIhavethoroughlyenjoyedmeeting manyfunandinterestingpeopleandIlook forwardtomeetingmanymore!Ihopethat inmytimeatCalorIwillmakeapositive impactonthebusinessandachievemy goalstobecomethebestemployeethatI canbe. It’s been almost 25 years since I joined Calor where I originally started off as a multi-skilled salesman, and yes, we were called salesmen in that era. I still have my “Salesman of the Quarter Award” on my wall now! DuringmytimeatCalorIhaveservedinseveralroles,mostlyinmanagementandattimesIfound myselfintheminorityasawomanworkinginanareathatwasconsidereda”man’sworld”.Now,Ifeel encouragedbyhowtimeshavechangedandtheprogressthatCalorhasmadebyappointingand developingmorewomeninseniorroleswithinthecompany,andlongmaythiscontinue… InthefutureIhopetocreateateamoffutureawardwinnersandtalentedsalesmanagerswhocantake thebusinessforwardwellintothefuture. CAROLE BENNETT CYLINDERSALESMANAGER I started working for Calor in April 2008, where I began as a Plant Operative filling the cylinders, fork lift truck driving and stock counting. It wasn’t until Charlie Bradley put me through my Shunt licence training that he then asked me if I was interested in doing my ADR, which I agreed to. FromheremyrolehaschangedfromdrivingforCalorDirect,toCylinder DeliveryDriver,toashortstintworkinginaccountsandasaBulkDelivery Driver.WhentheNationalTrunkingSupervisorpositioncameupIhadnointentionofleavingBulk,butI sawtheopportunityforprogressionandIhavebeeninthepositionfor2years.Now,Ilookafterseveral differentsitesandsuperviseapproximately30differentdrivers,aswellasgainingmyclass1licenseand drivertrainingforallsites. InthefutureIhopetocontinuelearningmoreaboutCalorandprogressfurther. JANE MCCLUSKEY CUSTOMERSERVICEMANAGER ARIANE HAWKINS GRADUATEENGINEER MO WALLACE DRIVER ANNE NICHOLSON NATIONALTRUNKINGSUPERVISOR The 1970’s saw a huge leap forward for women’s rights with the following acts introduced to protect women in the workplace. 1970 EQUAL PAY ACT – this prohibited any less favourable treatment between men and women in terms of pay. 1975 SEX DISCRIMINATION ACT – promoted equality and opportunity between men and women. 1975 EMPLOYMENT PROTECTION ACT – made it illegal to sack a woman due to pregnancy and introduced statutory maternity provision. With the technological boom of the 1980’s, economies grew and the roles available for women had changed. At the start of the 1900’s jobs for women were predominantly domestic service or ‘semi-skilled’ roles but by the end of the century women were in leadership roles; we even saw our first female Prime Minister, Margaret Thatcher. 2008 LONE PARENT INCOME SUPPORT CHANGES – conditions of eligibility for lone parent income support were changed. 2010 INCREASE IN STATE PENSION AGE FOR WOMEN - women now retiring later than previously. In 1910 less than 10% of married women worked outside of the home, by 2013 this had increased to 72% of married or co-habiting mothers. 1970 1980 2000 2010
CALOR 80TH ANNIVERSARY THE MAGAZINE FOR CALOR PEOPLE 76 Calor trainingovertheyears Training has always been an essential way of life at Calor, whether sat at our desks, driving a truck or in the classroom, we are always learning and developing our skills and expertise. Overthelast80yearsthingshavechanged dramatically,forinstancewenolongergive youtipsonhowtowooadealer–takenote, don’ttrytodatehissecretary! WHERE IT ALL STARTED Itallbeganin1948whenCalormadetracks withtheAddlestonelaboratorieswhere theveryfirsttrainingcourseswereheld forCalorstaffanddealers.Thecourses weresuchasuccessthatbytheearly1950’s approximately700dealerprincipalsand staffhadundertakentrainingandreceived certificatesfortheirnewqualifications. AsCalordevelopedsodidtheneedtoinvest intheworkforceandduringthe1950’sthe salesmanbecameastaplefigureacross manyindustries.Oursalesforcebecame thesmilingfacesknockingatthehomes ofpeopleacrossthecountrytofindnew opportunitiesandspreadtheCalorspirit further.Toensurethatoursalespeoplewere wellequippedwiththerightskillstowina sale,theTraineeRepresentativeManualwas Calor’skeytosalessuccess. Theincreaseddailytrainingimplemented atCalormadeitessentialtokeepatrackof anycoursethatwasundertaken,andthis waswherethetraininglogpassportwas born.Hereemployeescoulddocument theirqualificationsasproofofanynew coursesthathadbeencompleted,aswell asverificationthateachindividualwasfully capableofcompletingthejob. 2007sawtheopeningofthefirstdedicated trainingfacilityandthesuccessofthecentre spurredthedemandforournewlyopened TrainingandDevelopmentCentreinMay2015. ONLINE LEARNING In2010onlinelearningwasintroduced andbecamemandatoryforallmembersof stafftocompletecertainonlinecourses, aswellashavingtheoptiontoundertake supplementarycourses.Inadditiontothis, 1940: ADDLESTONE LABORATORIES held the first training course for Calor staff and dealers – This training period was product focused and very technical. 1951: The TRAINING MANUAL was produced on a typewriter and hand bound for any new Sales rep. 1970: The range of training and development widened from here onwards as new markets such as DCH and Alfresco opened up. The need to keep up with changing legislation and the emphasis of developing people professionally in many roles became more apparent. 1980–1990: The TRAINING PASSPORT was created which was a staple for all employees and used throughout the 80s and 90s. 2004: The SALES ACADEMY was introduced. 2007: CALOR APPROVED TRAINERS (CAT’s) were introduced to ensure improved quality and control for staff delivering local in-house training. 2010: ONLINE LEARNING was introduced to all Calor staff. 1970 1980 1950 1940 2000 2010 CALOR TRAININGANDDEVELOPMENTCENTREOPENING TRAINING FOR A BETTER FUTURE… Tuesday5thMaysawtheofficialopeningofourshinynewtrainingfacilityopentoallCaloremployees! After18monthsinthemakingwewelcomed MichaelKossackfromourparentcompanySHV EnergytoofficiallyopentheCalorTrainingand DevelopmentCentreatStoneyStanton. Overrecentyearsourinvestmentin training anddevelopingtheskillsofthepeopleatCalor hasgrownrapidly.Fromtheearlydaysback in2007ouroriginalTrainingCentrehosted 2,500visitorsperyear,running200courses andapproximately400meetingsinthefacility. Thesefiguresshowedushowimportantour trainingcentrewastoouremployeesandwe decideditwastimeforustomakeachange. TheTrainingandDevelopmentCentrehas thelatestAVequipmentinstalledinallthree trainingrooms,withabespoke‘Innovation Room’thathostsstateoftheartvideo conferencingequipment.Thetwomain trainingrooms,‘Development1&2’seatupto 16peopleandcanalsobeopenedupforlarger conferences,andwehaven’tstoppedthere! Our‘TechnicalTrainingRoom’alsohasaccess tothe‘TankFarm’andthe‘TechnicalBayRoom’ installedforpracticaltraining. Wewouldliketosayabigthankyoutoallofyou whohavehelpedtomaketheTrainingCentre dreambecomeareality.Therehavebeenso manypeoplewhohaveofferedtheirundivided attentionandsupport,andithasbeenthe immenseteamspirithereatCalorthathas madeitallpossible. Welookforwardtowelcomingyouatthe CalorTrainingandDevelopmentCentre inthenearfuture! ATIMELINEOFTRAINING IN CALOR theintroductionoftheTAPsteammade in-housetrainingeasierthanever,fromour invoicingsystemstotrainingustouseCOLIN. CALOR TRAINING TODAY WenowprovideCalortrainingforeveryone, whetheryouwanttoimproveyourcomputer skills,developsocialskillsortakepartinajob swap,therearesomanyopportunitiesto expandonyourskillsset.Ourtrainingvaries fromHealthandSafetycoursestotheuseof MicrosoftsoftwareandCustomerServiceskills, andweaimtoprovidesomethingforeveryone! Forin-housetraining,theCalorTraining Calendarshowsyoueverythingthatison offer,andifyoucan’tseewhatyou’relooking for,wellwe’vegotthatcoveredtoo!Ifyou andyourmanagerfeelthatyoucouldbenefit fromacourseoutsideofwhatwealready haveonoffer,pleasecontactHRwhowillbe abletolookintobookingthisforyou. Allcoursebookingformscanbefound onCOLIN,intheHRsectionunder‘My Learning’.Ifyouneedanyfurtherassistance thenpleasecontactAbiOpenshaw,contact detailscanbefoundonCOLIN. £450,000 HASBEENINVESTEDIN TRAININGCOURSESIN2014 1730 INTERNALANDEXTERNALCOURSE PLACESFILLEDBYCALOREMPLOYEES 104COURSESSCHEDULEDPERYEAR 46CALENDARCOURSES TOCHOOSEFROM! 22EMPLOYEESCURRENTLYSTUDYINGA FURTHEREDUCATIONQUALIFICATION 12EMPLOYEESCURRENTLYUNDERTAKING THEIRILM–INSTITUTEOFLEADERSHIP ANDMANAGEMENTQUALIFICATIONWITH WARWICKSHIRECOLLEGE ADDLESTONE TRAINING SCHOOL – OCT 1948 TRAINING AND DEVELOPMENT CENTRE, STONEY STANTONSTEPHENRENNIEANDGUESTMICHAELKOSSACK,SHV ABOVE:TRAININGPASSPORT,1980s RIGHT:TRAININGREPRESENTATIVEMANUAL,1950s
THE MAGAZINE FOR CALOR PEOPLE 98 CALOR 80TH ANNIVERSARY THE MAGAZINE FOR CALOR PEOPLE 8 MEET THE TEAM CALORTRAININGANDDEVELOPMENTCENTRE The opening of our brand new Training and Development Centre has been an incredibly exciting advancement for Calor involving 18 months of hard work from a dedicated team. Read on to meet the people who run the show and make your Calor development dreams come true. I started working at Calor in 1977 – so I am now in my 39th year and over that time I’ve had a varied career, working in all areas of sales before I moved into my training role in 2004. WhatIlovemostaboutmyroleisthatI workwithliterallyeveryoneatanylevel inCalor,Ienjoybeingabletomakea positivecontributiontodevelopingCalor peopleandseeinghowtheyprogress withinthebusinessandthemselves. OutsideofworkIhaveapassionfor playingthedrumsandIhavedonesinceI was14.AlthoughIdon’tplayliveanymore Idohavea‘studio’atmyhomewhere Istillputinmyhoursofpractice. I’ve been with Calor for 5 years now and I can safely say that my favourite part of the job is the wide variety of people that I get to meet from all across the business – as you can imagine the training centre has lots of visitors! IalsolovetheteamspiritatCalorand beingabletogetinvolvedwithsomany differentcharityeventssuchasthe CommandoChallenge. I joined the Calor team in 2012 and since then it’s been a very busy time with the roll out of Driver CPC training and redesigning our DT training courses. I love being able to travel with my job delivering driver training in many different locations and meeting lots of new people so that I can ensure our drivers remain safe and legal. Onethingmycolleaguesmaynotknow aboutmeisthatpriortojoiningCalor, IwasintheRoyalAirForcefor23years andhavehadthepleasureofdriving fortheQueen–includingtransporting herCorgi’sfromRAFMarhamto Sandringham! PHIL ANDERSON TRAININGCO-ORDINATOR ABI OPENSHAW HRTRAININGASSISTANT SHAUN WILLIAMS DRIVERTRAININGCO-ORDINATOR 10GRADUATESACROSSTHEBUSINESS INSALESANDMARKETING,OPERATIONS, ENGINEERINGANDFINANCE 28,068CUPSOFCOFFEEDISPENSED! 91DRIVERCPCCOURSESRANIN2014WITH 555DRIVERSTRAINED. THISYEARWEHAVE 74DCPCCOURSESSCHEDULEDFOR2015 I’ve been with Calor for 18 years now, initially I started out as a HR Assistant dealing with company benefits and relocation issues during the transition of Head Office from Slough to Warwick. During my time here I’ve made so many great memories and being a part of the new Training and Development Centre has definitely been one of them. It’s been great to see the final product after 18 months of hard work from everyone and to know just how much people will benefit from such an amazing facility. InmyfreetimeIenjoyrunningandearlierthisyearIcompletedtheLondonMarathon. SALLY OWEN HRMANAGER,TRAINING 8APPRENTICESCURRENTLYSTUDYING WITHTHESUPPORTOFMANCHESTER COLLEGEANDWARWICKSHIRECOLLEGE CARINGFOR YOURCOLLEAGUES Didyouknowthatwhilstweareall responsibleforourownhappiness andwellbeing,SHVencouragesyouto shareanyworriesandconcernsforyour colleagueswithAlertline?Thisserviceis ourwayofreachingouttoyoutoensure thattheCalorfamilyhasasupportgroup toturntowheneveryouneedhelp. ATTENTION IS KEY  Thereareplentyofwaysthatwecanhelpone anotherintheworkplacetooffersupport bothemotionallyandphysically.Alittlebit ofattentiongoesalongwaytowardsmaking peoplefeelrecognisedandappreciated,and weallhavethepowertomakeadifference. Allittakesistosimplypayattentiontoour colleagues,showinganinterestatworkand abouttheirlifeathome. WHEN THE GOING GETS TOUGH Weshouldbealerttobothgoodandbad signalsthatwesee,ratherthanwaitfor thebadnewstoreachus.Approachinga colleagueandofferingthemsupportisthe mostobviousnextstep,butsometimesthe bestoptionistoshareyourconcernswith yourmanagerorHRwhoaretrainedtodeal withsuchsituations.Alternatively,youhave theoptionofusingourAlertlineservice, whereyoucanalwaysaskforsupport. AtSHVwebelievethatbeingagoodcolleague isaboutmorethangettingajobdonetogether. Wehavearesponsibilitytolookoutforeach otherlikeafamily,stickingtogetherforbetter orforworse. Wherethere’sawillthere’saCalor way! Owned by the National Trust, Derwent Island House is an 18th-century Italianate house situated on Derwent Island in Cumbria. In 1778 Joseph Pocklington bought the island, building a house, boathouse, fort and battery, and druid circle folly on the land. Pocklington often held regattas at which he fired off his cannon. Today Derwent Island House is leased as a private home, but is open to the public five days a year. THE PROBLEM Thehousehadbeensufferingfromthe effectsofa50yearoldunderwaterutilities andoilpipeline.TheNationalTrust(NT) fearedtheagedoilpipelinecouldposea threattothelakeanditswildlife,buthadno ideahowtosolvetheproblem.In2009The NationalTrustapproachedCalorhaving alreadypursuedoptionswithseveralother companiesthatlednowhere. THE SOLUTION Going underwater, of course! Ithastakenthelast5yearsfortheNT toagreetotheplans,consultwithand co-ordinateotherutilitycompanies,the house’stenants,andmostimportantlyto findthebudgettodothework. Asyoucanimaginetheprocesswasn’t easyeither!Specialbracketsandconcrete groutbagsweredesignedandsourcedto fixtheutilitypipelinestothelakebed.As wellastrainingadiveteamtocompletethe underwaterwork. ByAprilthisyearwemanagedtosecureall oftheseelements.GaryHartley,ourCalor CustomerEngineering’sMainsandServices Engineerspentaweekcompletingthe work,alongsidehismanagerChrisBriggs theprojectleadSeniorGasEngineer. TheInstallationwascompletedin3phases: MAINLAND:Installationofvesselsand pipeworkdowntothelake ISLAND:Installationofallpipeworkfrom thewatertothehouse,includingdigginga receivingtrenchunderground LAKE TERRITORY:Installationofthepipe- workacrossthelakeusingdiverstoplace andsecurethepipeworktothelakebed Notonlywasthecompletionofwork underwaterachallengebuttherequired lengthofthepipewasalsoanotherobstacle forustoovercome,withtheislandbeing situatedsome200metresfromtheshore. THE RESULT Thehugelypassionateandenthusiastic clientisdelightedwiththeresult–avery discrete,non-invasivepipelinethatreduces therisktowildlifeandtheenvironment. Whilstthetenantisobviouslydelightedthat theycannowenjoythebenefitsofgasto theisland,maybetheywillconsideraCalor BBQtoaccompanythatamazingview? Soallinall,notabadswitchoverfromoil, showinghowCustomerEngineeringget thejobdoneinstyle!Distributionarejust relievedthattheydon’thavetofindthe budgetforanamphibiousvehicle! CALOR NEWS INSTALLATION OF PIPEWORK ACROSS THE LAKE DERWENT ISLAND GARY HARTLEY AND HIS TEAM AT WORK
INVESTINGINPRODUCTIVITY Wearehappytoinformyouthatthefirstdeliveryofour20newMinibulktankershasarrived! ThenewadditionsbasedonDAF’s18-tonneEuro 6LF220FAchassisarethefirstoftheirkindto passthroughthewholevehicletypeapproval process–agreatfeatsomemightsay! Thenewvehiclesbodiedwitha17,000-litreLPG pressurevesselincludepumpingandmetering equipment,aswellassafetyinterlocksand devicesofferinganunladenweightof9,750kg. That’s500kglessthanmostcomparablechassis andtheadvantageofthisdramaticdecreasein weightoffersusscopetoboostproductivity. We’vealsopushedtheboatoutandinvestedin27 DAFLF210FAchassisvehiclesat15tonnesgvwand 3LF150FA7.5tonners.Eachchassisaremadefrom Cartwrightandthesenewadditionscomplement over90%ofour550+fleetofvehicles. Fundamentally,ourinvestmentwasbasedon theappealingweightthattheDAFMinibulk tankerhastooffer.Meaningwecangofurther forless!Evenmorecruciallythanthis,DAF hasnationwidereachwiththebestaftersales supportinthebusiness.Somethingwhichis imperativetousbasedonthequantityofDAF truckswenowoperate. FleetAssetmanagerDavidBrown,hasbeen delightedwiththedecisiontotenderoutto DAFasitisthefirsttimeinyearsthecompany hasdoneso. THE MAGAZINE FOR CALOR PEOPLE 1110 CALOR NEWS MONEYMONEYMONEY! Yourexpensessystemishavingacompletemakeover!Calorhaverecently signedacontractwithInforUKtoreplaceGlobalExpense.Helping73,000 customersinmorethan200countries,Inforaretheidealpartnerfordelivering projectssuchastheCalorGasExpensesManagementSolution. Soyoumightbewondering, whatdoesthismeanforyou? No more envelopes! Inforretainsmanyofthe greatfeaturesalready providedbyGlobalExpense suchasdeliveringdaily paymentsandofferingyou thechoiceofwhichbank accountorcreditcardto haveyourmoneypaidinto. Ontopofthistheyhave developediOSandAndroid appsthatyoucanuseon-the- goviayoursmartphonesor tablets.Youcaneventakea photoofyourreceiptwhich canbeuploadeddirectly fromyourphoneonto theapp,makingclaiming expensesafussfreejob! Managerscanalsoviewand approveclaimsfromtheir mobiledevices,meaningthat theysavetimeandyouget yourmoneybackfaster.It’s awinwinsituation!Another bonusisthatyouareable toemailreceiptstoInfor, whichwillbeautomatically loadedontoyourclaim readyforyoutoinputyour specificexpensecategories. Yesitreallyisthatsimple! Currentlywearedesigning thesystemwithInfor,so thatitmeetsallofourCalor needs.Oncewe’rehappyit doeseverythingweneed, wewillmoveintouser acceptancetesting.The planistostartthetestingin Septembertoensurethatthe systemworksandfulfilsour requirementsandallbeing well,itshouldbeavailable tousefromearlyOctober. Weareplanningaphased roll-outacrossthebusiness betweenOctoberand December,whenourcontract withGlobalExpensecomesto anend.Youwillbenotifiedwhen youareduetomakethechange toensurethatthetransition runssmoothlyandyoureceive thebestservicepossible. Wehopethatthesechanges willmakesubmittingyour expenseseasierandsaveyou alotofvaluabletime! Nick’simpressive45daystintonRockallhas recentlywonhimthetitleofEnglishAdventurer oftheYear2015andweareextremelyproud andhappyforhim! BackinJune2014Calor sponsoredNickbyprovidinghimwithenough LPGtolasthimforhisentirestay,aswellasan LPGportablestoveforcookinghismeals.We caughtupwithhimtohearallabouthisRockall challengefromstarttofinish. CONGRATULATIONSNICKONYOUR TREMENDOUSACHIEVEMENT!WEHAVE TOASKWHATMADEYOUUNDERTAKETHE ROCKALLCHALLENGE? I’dbeenlookingforabigchallengeforanumber ofyearsandhaddecidedtoseakayakfrom mainlandScotlandtoSt.Kilda,whenIcame acrossastoryaboutSpanishsailorsbeing shipwreckednearRockall.Mygazewasdrawn westandIquicklydecidedIwantedtovisitand attempttobreakthetwooccupationrecords, setbyTomMcCleanin1985at40dayssoloand Greenpeacein1997at42daysasagroup. COULDYOUTELLUSWHATDAILYLIFE WASLIKEONROCKALL? DailylifeonRockallwascentredonroutineafter readingaboutanexperimentsimulatinghuman traveltoMars.The‘astronauts’involuntarily sloweddowntheirroutinesandfittedtasksto thetimetheyhad,ratherthancompletingjobs concurrently.Imanagedtodothistoacertain extent,forexamplelyinginmysleepingbag foraslongaspossibleeachmorning,spending anhourhavingbreakfast,andhavingsettimes Nick HancockConquerstheislandofRockall Cast your mind back to our summer 2014 Pure Genius edition when we sponsored Nick Hancock to break the record for the longest time spent on Rockall, a tiny isolated island in the middle of the North Atlantic. Since then he has successfully managed to break not one, but two records, including the longest ever solo occupation and longest ever occupation on Rockall! forlunchanddinner.Ialsotriedtoexercise asmuchaspossibleandIcollectedrockand watersamplesforSt.Andrew’sUniversity, invertebratesfortheHunterianMuseum,and conductedaGNSSsurveyforOStoascertain thetrueheightoftherock. WHATPROCESSESWEREINVOLVEDIN CREATINGTHEPODTHATYOULIVEDIN? Initially,afriendofminewhoisanarchitect createdsomepoddrawingsbasedonasmaller versionoftheonethatGreenpeaceused, andfromhereIhadthispricedbyvarious specialistcompanies.Allofthequoteswere fartooexpensiveandsoIbeganhuntingfora suitableobjectthatIcouldmodifywhichwas whenIcameacrossawaterbowser.FromhereI trackeddownthemanufacturerandthankfullyI wasinluck!TrailerEngineeringhadaproto-type ofanewdesignthattheyletmehaveforfreeifI collecteditbeforeitwasshreddedandrecycled. AsyoucanimagineIjumpedattheoffer! OnceIgotthebowserhomethiswaswhere therealchallengebegan.Ihadtomakevarious modificationssuchassourcingyachthatches, fittingplasticflooringtothebase,andinsulating thewallsandceilingwithspray-on-foambefore itwouldbesuitableforlifeonRockall. WHATDIDYOUENJOYMOST ABOUTLIFEONROCKALL? OneofthethingsIenjoyedmostwasthe solitudeoftheisland,Iwouldoftenwatchthe Minkewhalesandsealsforhoursonendand seesunsetsthatno-oneelseonearthhad experiencedfromthisangle. HOWDIDYOUFEELWHENYOU REALISEDYOUHADBROKENBOTH THESOLO&GROUPRECORDS? WhenIeventuallybrokeboththesoloand grouprecords,ondaysfortyoneandforty three,therewasnosenseofelation,theForce 9stormhadknockedthatoutofme!Iwasjust happytostillbeattachedtoRockallandableto raisemyminiaturebottleoffizztotheseagods.I wasalsopleasedtohaveraised£10,000forHelp forHeroes,andrelievedasday45arrivedatthe prospectofreturninghomesafelyaspromised. We would like to thank Kilda Cruise’s for capturing the moment and providing us with Nick’s ascent up Rockall. NICK HANCOCK CELEBRATING HIS RECORD STAY ON ROCKALL NICK’S POD ON THE ISLANDROCKALL ISLAND INFOR UK EXPENSES APP
THE MAGAZINE FOR CALOR PEOPLE 1312 CALOR NEWS WELCOME NUTRECO! WearedelightedtoannouncethatNutrecohaveofficiallyjoinedtheSHVfamilyfold! Afterseveralintenseandexcitingmonthsof fact-finding,negotiatingandcreatingrapportwith shareholderswecanfinallywelcomeNutreco totheSHVfamily.NotonlydoesNutrecobring usgreatexposuretoaglobalindustrythatfeeds theworld,butitstrackrecordinsustainable innovationwillbeasourceofinspirationtousall. WHO ARE NUTRECO? BasedinAmersfoort,theNetherlands,Nutreco hasactivitiesinmorethan35countries,and SHVwillwelcome11,000newcolleaguestoits familyofcompanies.LikeotherSHVcompanies, Nutrecoservesanichemarket:itproduces,sells anddistributesnutritionalproductsforfeeding fish,shrimp,poultry,pigs,cattle,sheepandother livestockanimals.Thecompanyhasahistory similartoSHV’s,withitsoriginsinfamily-owned businesses(theoldestestablishedin1899)which overmanyyearswereshapedtoformonegroup. FEEDING THE FUTURE Nutreco’sambitiousmissionisFeedingtheFuture. Thisisnotahollowphrase,butaquestwithamuch deepermeaning.Astheworld’spopulationgrows toanestimatedninebillionin2050,itisbecoming anevengreaterchallengetofeedallthesemouths. Bythattime,anestimated70%oftheworld’s populationwillliveinurbanisedareas,meaning morepeoplewilldependonfewerfarmers. Theriseinincomelevelsforindividualsisanother contributingfactortosustainabilityandasaresult morepeopleareconsumingmeatandfish.As such,livestockproductionandfishfarminghave tokeepupwithsoaringdemand,whichposesa challenge:howdowefeedalltheseanimals,safely andefficiently,withoutwastingpreciousresources? CREATING SUSTAINABLE METHODS Nutrecoprovidessolutionsbyturningbasicraw materialsintothebestfeedforhealthyanimals, ajobwhichcomeswithgreatresponsibilityand facedwithmanydifficulties.Scarcityofresources, foodsafety,animalwelfare,pollution,climate changeandthelossofbiodiversityarejustsome ofthechallengesthatNutrecoareupagainst, buttheyarenotdiscouragedbythis.Instead, theyaspiretobeafrontrunnerinsustainability andpracticewhattheypreachbyimplementing theirstrategiesfromwithinthecompany. Thebusinessoffeedingbothhumansandanimals isanythingbutbasic.Nutrecoemploys400experts workingin11researchfacilitiesworldwidetofind andcreateasolutiontotheproblem.Theirwork iscomplementedbyover60long-termresearch collaborationswithuniversitiesandresearch institutesacrosstheglobe.Thisinnovation programmeallowsNutrecotodelivermorefrom lessandsupportstheirpassionforprogress. SALES MANAGER OF THE YEAR STEVE MINGO SteveMingo,SalesManager,has successfullykepttheCylinderSales Managerroleevolvingwiththe introductionofthesalesperson’siPad. Hisstrongnegotiatingabilitymotivates histeamtoensurethatCalorcustomers alwaysreceivethehighestattention. CALOR CENTRE MANAGER OF THE YEAR WILLIAM NICOL WilliamNicoljugglestheresponsibilities ofmanagingbothGlasgowandAyrCalor Centresaswellasthedirectcylinder businessoperatedoutofGrangemouth’s fillingplant.Heisawell-likedandrespected Managerwithhisstaffhappilygoingthe extramilefortheirboss. COMMERCIAL BULK SALESPERSON OF THE YEAR: GARY BATTISSON Garycappedoffafinesalesyearinwhich hewononequarterlyawardandwas nominatedforanotherbywinningthe covetednationaltitle. Despiteayearframedbylowoilprices Garystillmanaged34oiltoLPGrollovers anddelivered209tonnesofnew volumethroughhisnetworkingand territoryknowledge.Heisacommitted representativetotheCalorCompany Council,andhisawardisareflectionofall hishardwork.WelldoneGary,anicewayto startyour35thyearwithCalor! DOMESTIC BULK SALESPERSON OF THE YEAR IAN DIGBY He’snostrangertoappearingatthe annualawardsand2014sawIanpickup theDomesticawardagain. Hisimpressive performancecontinuedwith147%over targetindomesticnewbusiness,196%over targetinDirectDebitsand103%overtarget inboilersales. Hisdriveisneverending andhestrivestomeetthecustomer’s expectationsineverythinghedoes.  CYLINDER SALESPERSON OF THE YEAR AND SALESPERSON OF THE YEAR LINDA TALL Lindaconsistentlyperformsatahighlevel demonstratingherwealthofskilland expertisenotonlyinherownterritory butacrossthebusinessnationally.Linda’s salesperformancein2014wasoutstanding andshedeservedlywonboththeNational CylinderSalesAwardandthehighlyprized CalorSalespersonoftheYearAward. SALES&MARKETING CONFERENCEAWARDS MALCOLM BEACHAM CHARITABLE GIVING AWARD DANNY HUDSON Danny’sawardreflectshiscontinued commitmenttoraisingmoneyforvarious worthycausesincluding,theCharlieHebdo UnityRunandTheOutlawTriathlon.What awell-deservedawardforCalor’saction man!The£2000charitydonationwassplit asDannydecidedtodonatetoTheNational AutismSocietyandMindwhowereboth overthemoontoreceivethedonation. TEAM OF THE YEAR SOUTH EAST COMMERCIAL TEAM Theteam,headedbyJeffPenfold,was facedwithtoughoiltargetssetinJanuary 2015.Tomeetthesetargetstheysetup regulardedicatedoildaystomeetgoals, whichresultedintheteamachievinghalf ofallcommercialoilrolloversin2014. CUSTOMER SERVICE AWARD ELLAND COC CongratulationstoNormaJaggerandher CustomerServiceteamatEllandCOC, whotookover29,000callsin2014and thisyearsavedanimpressive86%oftheir domesticthreattoterminates.Thenumber ofcomplaintstheyreceivedasapercentage oftheircustomerbasefellby50%and increasedtheircomplimentsalmostfivefold. TELESALES AGENT OF THE YEAR HANNAH ROWE CongratulationstoHannahRowe,who wontheTelesalesAgentoftheYearaward for2014.Hannah’sawardisaresultofher focus,driveanddetermination,withtargets reachedandexceededineveryquarter throughout2014.Shehasgeneratedmore customercomplimentsthanthetelesales teamhasexperiencedbefore.Wecertainly areproudofher,welldoneHannah! AnightofHakaWarriordancingandawards This year’s Sales & Marketing Conference returned to Celtic Manor on 19th March to celebrate the success of 2014 and to look at what’s to come in 2015. TheconferencekickedoffwithStephen RenniewhogaveanupdatefromSHV andtalkedaboutthethemesofwinning andretention.CloselyfollowedbyAndy Brothertonandthemarketingteamwho talkedusthroughtherationalebehindthe re-branding“PutsomeCalorinyourlife” andhowournewimagehadbeenreinforced withinthecompanythusfar. Thedaywassplitintothreemainsections, RuralEnergy,InnovationandTheCustomer. AlastairLovellheadeduptheRuralEnergy sectionandspokeabouthowwecan positivelyengagewiththeeverevolving ruralcommunities.Theinnovationsection wasfacilitatedbyProfessorClarence Stanton-Island(AKASteveDoggrell)with presentationsonnewappliances,Biopropane, ADBiogas,transportandmCHP.Stewart Woolleywrappeduptheday,hewasjoined byarangeofpresenterswhocoveredthemes acrossbulkandcylinders,honinginonthe customerandthestrategygoingforward. AsakeenadvocateforAutogas,Quentin Wilsonwasthisyear’ssurpriseguest speaker,andheprovedtobeanenlightening entertainer.Thisyear’sconferencecoincided withtheBBC’sinternalinvestigationinto JeremyClarkson,needlesstosayhehad someinterestingexperiencesofworkingwith Jeremytosharewithacaptivatedaudience. Nowitwouldn’tbeaCalorconferencewithout asmallinjectionoffunwouldit?Soafter lunchthedelegateswerere-energisedbya performancebyMaoriHakaWarriors,who managedtogettheconferenceontheirfeet toperformtheHakathemselves!Therewerea fewpromisingperformancesbutlet’sjustsay nooneshouldgiveuptheirdayjobs! TheconferenceconcludedwiththeSales awardsandtheeveningprovidedan opportunitytohonourSteveSulleywhowas retiringafteranimpressive37yearsofservice.  WILLIAM NICOL – CALOR CENTRE MANAGER OF THE YEAR GARY BATTISSON – COMMERCIAL BULK SALESPERSON OF THE YEAR LINDA TALL – CYLINDER SALESPERSON AND SALESPERSON OF THE YEAR
THE MAGAZINE FOR CALOR PEOPLE 1514 CALOR’S 2015-2017 SUSTAINABILITY STRATEGY Thestartofanewyearmeansthebeginning ofnewresolutionsandin2015we’ve donejustthat!Ournewsustainability strategyisthemostambitiousCalor haseverbeen,with5sustainability sections,16targetareasand25KPIs. STRATEGY DEVELOPMENT Wewantedtomakesurethatournextthree yearstrategywasrelevant,meaningfuland transparent,soweassembledkeystakeholders todiscussthedirectionofoursustainability strategy.Togetherwithamaterialityexercise, wegatheredquantitativeandqualitative dataontheissuesthatareimportantforthe businessandourstakeholders,andcentred ournewtargetsaroundtheseresults. Sothatwecancontinueoursustainability successandfulfilournewstrategy,each targethasbeengivenanowner.Thiswill ensurethatannualprogressreportsare createdandrelayedtoallstakeholders toinformthemofourprogress. WewouldliketoinviteeveryonetoreadCalor’s 2014SustainabilityReview.Youcanfinditon theSustainabilitySectiononCOLINoron Calor’swebsite:www.calor.co.uk/sustainability Ifyouwouldliketoprovideuswithfeedback orproposenewprojectswhichyouthink canmakeCalorevenmoresustainable, emailsustainability@Calor.co.uk SUSTAINABILITYMEMORIES&HOPES MY FAVOURITE SUSTAINABILITY MEMORY CALOR’SFIRSTCORPORATE RESPONSIBILITYINDEXSUBMISSION In2012IjoinedCalor’sCommunication graduateprogramme,wheremyfirst jobwastodeliverCalor’sfirstCorporate ResponsibilityIndexsubmission.This involvedconductingadetailed500 samplequestionnaireaboutCalor’s sustainabilitymanagement. Afterfourlonghardmonths,I developedasoundunderstandingof Calor’ssustainabilitymanagement, andourstrengthsandweaknesses. Sincethen,Calorhasobtainedaclear anddirectvisionoftheprojectsneeded forustobecomeasustainablebusiness. Currently,weareontracktostrengthen keyareasandwenowhaveanambitious sustainabilitystrategywith25KPIs thatwewanttodeliverby2017. TheCorporateResponsibilityIndexnot onlymarkedaveryimportantstepin Calor’ssustainabilityjourney,butalso instilledwithinmeasenseofdedicationto makeCaloramoresustainablebusiness. MY SUSTAINABILITY HOPE INCORPORATIONOFSUSTAINABILITY INTOALLBUSINESSPRACTICES Tomostpeoplesustainabilityis oftenseenasabuzzwordandto mostacademicsaconcept.Iwould personallyliketouseitasanadjective. Infiveyears’timeIwanttobeableto describeCalorasasustainablecompany thatintegratestheconceptofsustainability inallitsprocesses,andthroughoutits wholevaluechain.Itneedstobeaconcept thatisintegratedintheDNAofCalor’s corporateculture,andentrenchedin themind-setofeveryemployee. IwouldlikeCalortobefullycommitted tofindingnewlowercarbonand renewablefuelsforourcustomersto reduceourproductionofCO2and othergreenhousegases.Inturn,this wouldallowCalortomakeapositive contributiontosocietyinthecommunity, workplaceandmarketplace,butmore importantlyintheenvironment. Calorlaunchesitsmostambitious Sustainability Strategytodate! CALOR HAS A CLEAR VISION: to be recognised as the Sustainable Energy Company of Choice for rural Britain. Backin2011Calorsetthefirstsustainability strategyand2014sawtheculminationofthis threeyearplan.Intotal,wesetourselves18 targetsintheareasofenvironment,innovation, community,workplaceandmarketplace. Youwillbegladtoknowthatwesuccessfully achieved12outof18targets–abigthankyouto everyonewhohelpedusreachthesetargets! CALOR SUSTAINABILITY Sustainabilityupdate Read on for the all the latest news and updates in support of our commitment to sustainability and responsible business… Make itLast As a family company SHV also takes a personal approach when looking at sustainability. The current generation of shareholders aspire to pass the company on to the next generation in a better shape than when they inherited it. So,thisyearmorethaneverbefore,SHVis goingtofocusoninnovationsthatresultin moresustainableproductionandoperations. Inordertoachievethis,SHV’sambitionisto devisenew,innovativeprocesses,procedures andproductdevelopmentthatwillleadto concretebenefitsforourbusinesseswithout damagingtheenvironmentaroundus. The‘MakeItLast’campaignaimsto inspireallbusinessunitsonsustainovation (sustainability+innovation)andtolook atwaysthatwecanallcontributetomake positivechanges.Overthecomingmonths youwillhearmoreaboutthiscampaignand howyoucangetinvolved,sostaytuned… CALOR’SNEWAREASOFFOCUS CALOR’SKEYACHIEVEMENTSFOR2011-2014 6.7%carbonfootprintreduction 9.2%fleetsizereduction 793totalvolunteeringdays 80%inthe2013Business InTheCommunityCorporate ResponsibilityIndex £121,000raisedforCalor’s corporatecharities 84%engagementscoreinCalor’s EmployeeEngagementSurvey ‘Big tick’forCalor’sfuel povertyprogramme‘FREE’ Becomea Sustainability Champion! No strategy is successful without implementation or champions who live and breathe our sustainability values. So, we are looking for passionate individuals who would like to get involved in championing targets at local sites, and get involved in strategy development. Haveyoubeenasecretsustainabilitychampion forallthistime?Speakoutandhelpleadand influencethesustainabilitychangeCalorneeds. Emailsustainability@calor.co.uk ifyouareinterested. Sustainability Week During15th-19thJunewe celebratedCalor’snewstrategy withaweekfullofquizzesandidea generators.Thankyoutoeveryone whotookpart,thedaywasagreat successandtherewasagreat senseofteammoralesharedbyall! Thewinnerswereannounced onCOLINearlierthisyear,well donetoeveryonewhotookhome theirlove2shopvouchers! CAROLYN GARDNER, CORPORATE SOCIAL RESPONSIBILITY EXECUTIVE
THE MAGAZINE FOR CALOR PEOPLE 1716 CALOR REWARDS FORHIS‘EXCEPTIONALCONTRIBUTION’ ADAM ROE, CUSTOMER SERVICE AGENT, STONEY STANTON Nominated by Kelly Stone, Customer Services Agent, Stoney Stanton. Adamwasnominatedinrecognitionofallofhis hardworkduringthetimethattheCustomer ServiceTeamLeaderwasabsent.Hewasalwaysin earlyandreadytohelpthroughoutthisparticularly busytimeandmanagedtheteamfantastically. Adamnotonlycontinuedtocompletehisown workbutalsotookituponhimselftomanage theresponsibilitiesofaTeamLeadersrole. FORHIS‘EXEMPLARYCUSTOMERFEEDBACK’ ANDY BUCKNALL, CUSTOMER ENGINEERING Nominated by Jeff Penfold, Area Sales Manager. AndyhasbeenawardedaCalorStarafter completinganinstallationwhichexceededthe customers’expectations.Hewascommended bythecustomerforbeingawonderful advocateforCalorGaswhotookprideinhis jobthroughouttheentireinstallation. FOR THEIR ‘RESILIENT ATTITUDE’ BRIAN RUST and PAWEL SENDEROWSKI, ABERDEEN CALOR CENTRE Nominated by Susan Patterson, Team Leader, Aberdeen Calor Centre. BrianandPawelhavebothreceivedCalorStar’sfor boththeirabilitytoovercomeanyobstaclesputin theirway,andtheirenthusiasmtorisetoachallenge. Thisawardhighlightstheirdeterminationafter satisfyingalldeliveriesinthefaceofbeingshort staffed,andavehicledownoveralocalbankholiday. FOR HIS ‘EXCEPTIONAL ENTHUSIASM’ MO MUGHAL, PLANT MAINTENANCE TECHNICIAN, PORT CLARENCE Nominated by Paul Smith, Senior Engineer, National Engineering, Tachbrook Park. MohasbeennominatedforaCalorStarafterhis exceptionalenergyandenthusiasmduringabusy periodwiththeNationalEngineeringprojects wherehefabricatednewbreakawaycoupling supports.Moassistedintheisolationandde- commissioningforthepipingworks,anddesigning theplatformsfordriversloadingbays.Aswellas thefabricationofthecoverforthenewpump! FORHER‘EXCELLENTMANAGEMENT’ CLAIRE ZIOBRY, NATIONAL TRUNKING ADMIN, IMMINGHAM Nominated by Martin Riman, Senior IT Support Analyst, Tachbrook Park. Claire’sStarcomesaftershehashelpedimmensely bymanagingITattheImminghamsite.Immingham isourcoresupplylocationandwithoutthe workingsystemsthatClairemanageswewould bevulnerableinourabilitytokeepoperational locationssuppliedwithpropaneandbutane. FOR HIS ‘OUSTANDING KINDNESS’ JAMES POOK, ELLESMERE PORT Nominated by Derek Middleton, Distribution Team Leader, Ellesmere Port. JamesreceivedhisStarforhelpingadrivergetout ofaprecariouslyplacedvehicleaftergoingoffthe roadinseveresnowconditions.Jameslookedafter thedriverkeepingthemsafeandwarmuntilthey werecollectedbyafamilymember.Hisbehaviour exemplifiestheCalorStarqualitiesofshowing commitmentandgoingtheextramileandofbeing approachableandfriendly.Thisselflessactled thedrivertocommentthatJameshadrestored herfaithinhumankindness.Whatahero! FOR HIS ‘GO ANYWHERE ATTITUDE’ NOEL LOUGHREY, ELLAND Nominated by Tahir Sajawal. NoelexemplifiedtheCalorStarethosof“being committedandgoingtheextramile”afterhe completed68deliveriesacrosstwocaravan parksinoneday.Noel’scommitmenttohisrole shonethroughafteroffroadandsupplyissues meantthathecompletedthesedeliveriessingle- handedlyjusttoensurecustomersgottheirgas. FOR THEIR ‘ABOVE & BEYOND WORK’ MANDY THOMPSON and POLLY WALSH, PAYROLL OFFICERS TACHBROOK PARK Nominated by Sarah Woodward. Mandy&PollybothreceiveCalorStarsafter consistentlygoingaboveandbeyondto deliverdeadlinesthatensuretheteamare paidcorrectly,ontimeandcompletingthe requireddocumentsforthesepayments.This awardhighlightstheirtremendousteamwork whichmakesthemsogoodatwhattheydo. FORTHEIR‘TEAMWORK’ NIGELGEORGE,MARKPYPER,MARKHOLYLAND, ANNE NICHOLSON, MARK KIDD, MARTIN COOK, PHIL BROOKS, ANDY ALLAN Nominated by John Chambers, National Trunking/Cap, Stoney Stanton. TheteamreceivedaStarafterworkingtirelessly toensureoursuppliesweremaximisedduring adifficultperiodwherewewerefacedwitha shortage.Theircommitmentandpositiveattitudeis aresultofconsistenthardwork,greatplanninganda willingnesstogotheextramilewitha24/7approach totheirresponsibilities,individuallyandcollectively. FOR HIS ‘WILLINGNESS TO GO THAT EXTRA MILE’ NIGEL HEALDON, DRIVER, NEATH COC Nominated by Michele Twomey, Customer Services Team Leader, Neath. NigelreceiveshisCalorStarafteracceptingacallat 4:30pmonChristmasEvewhenacustomerranout ofgasduetoafaultygauge.Hewastheonlydriver leftintheyardandofferedtogobackouttomake thedeliverytoacustomerwhowasexpectingfamily overfromAmericatospendChristmaswiththem. FOR HER ‘OUTSTANDING CONTRIBUTION’ SARAH THORNING, CYLINDER SALES SUPPORT, PLYMOUTH Nominated by Chris Pipe, Cylinder Sales Rep, Aberystwyth Calor Centre. Sarahwasnominatedforthisawardafterher continualabilitytogetthejobdonewithout questioning.Shehashadacriticalinvolvementwith severalprojectsandhassuccessfullyjuggledher dailyworkloadalongsidethreeseparatesalesteam areas.Sarahcompletesallherworkwithasmile onherfaceandisaninvaluableassettoCalor. FOR HIS ‘COMMITMENT TO CUSTOMER SERVICE’ ALAN BRIDGE, CUSTOMER SERVICE TEAM LEADER, SAXHAM Nominated by June Reeder, One Shop and Support Team Leader, Tachbrook Park. Alan’sCalorStarwasnominatedtocommendhis hardworkforcompletingacustomerorderforthe deliveryofamobileheaterinhisowntimeandcar. FOR HER ‘INTUITIVE ABILITY’ SARAH WIELAND, CUSTOMER OPERATIONS AGENT, ELLAND COC Nominated by Rowena Sheard, Customer Engineering Administration, Elland COC SarahwasnominatedforaCalorStarafter impressingSalesProfessionalRobBenson, withherabilitytoidentifywhenaction neededtobetakentopreventacustomer terminatingtheircontractwithCalor. Sarahcontinuallyaimstoprovidethebest possibleservicetoourcustomersandher awardisparticularlywelldeserved! FOR HIS ‘ADMIRABLE PERFORMANCE’ RICHARD KING, DRIVER, ELLAND Nominated by Tahir Sajawal, Distribution Team Leader, Elland. Richardreceivesthisawardafter demonstratingprofessionalanddiligent behaviourwhenhewascalledupontoattend anemergency.Morrision’smanagement teamwereextremelycomplimentaryinthe mediacoveragefollowingtheincidentand presentedCalorinafavourablelight. FOR HIS ‘FIRST CLASS ATTITUDE’ LAURENCE CHAPMAN, PLANT SUPERVISOR, SAXHAM DIRECT Nominated by Carolyn Gordon, Transport Supervisor, Saxham Direct. LaurencewasnominatedforaCalorStar forhisoutstandingcontributiontoCalor afterrespondingtoanemergencysituation onaSundayeveningwithafirstclass attitudeandcommitmenttothejob. FOR THEIR ‘REACTIVE SAFEGUARDING’ MICHAEL DALES, ELLEN HAWKINS, MARY HAWKINS, ROB WOODS, READING CALOR CENTRE Nominated by Lynn Burford, Health and Safety Advisor, South West. ThisteamreceiveaCalorStarfortheir abilitytoactquicklyandprofessionally, implementingemergencyarrangements inasituationwithabonfirethatcouldhave beenlethaltotheneighbouringsite. FOR HER ‘NOTHING’S TOO MUCH TROUBLE MENTALITY’ LOUISE KERSHAW,CALOR CENTRE ASSISTANT, STONEY STANTON Nominated by Anthony Darlow, Calor Centre Customer Assistant, Stoney Stanton. LouisehasbeennominatedforaCalorStar aftersherecentlytrainedthreenewmembers ofstaffaswellasactingasamentorforthem. Sheensuredthatinthefaceofthisadditional responsibilityherprimaryrolecontinuedtobe completedtoanexceptionallyhighstandard. BrightestStars! A huge congratulations to this year’s Calor Stars who have gone above and beyond in the name of Calor… TALK THE TALKWITHTALKBACK You’ve been a busy bunch since the last edition of CALORlife having received 82 new ideas, with a total of 8 having been accepted for adoption across the business. However,themostexcitingupdateisthatwehavenowawardedquarterly winnersfor2014!Pleasejoinusincongratulatingthefollowing… ANDREW STOUT DAVID PUGH & LEO PUGI STEPHEN READ RACHEL HEYES QUARTER 1 1ST PLACE–BACK ORDERS–AndrewStout. IDEA:Ifacylinderordercannotbefully delivered,anotherordershouldbe automaticallygeneratedonE1forthe remainder.RESULT:Improvescustomerservice, increasessalesandreducespaperwork. 2ND PLACE–TANK TRANSFER–DaveEdwards. IDEA:Whenundertakingtank‘transferin’visits, engineersshouldcommunicatebacktotransfer team/engineeringwhetherthetankhasabottom checklock.RESULT:Improvestanktransferprocess asitiscompletedmuchquicker.Asaresultmore installswillbecompletedandcraneabortscanbe avoidedwhentheyattendsiteandareunableto pumpoverthegas. 3RD PLACE–STATEMENTS FOR DIRECT DEBIT CUSTOMERS–TheresaCrane.IDEA:Putanoteon thebottomofDirectDebitcustomer’sstatements stating‘‘Youdonotneedtodoanythingasyoupay bydirectdebit’,thiswillstopconfusionwhenthey seetheremittanceadviceslipatthebottomofthe statement.RESULT:Improvescustomerexperience, reducesnumberofcallscominginandstopscomplaints. QUARTER 2 1ST PLACE–PORTABLE HAND PUMP FOR FLOODED UNDERGROUND TANK– DavidPughandLeoPugi.IDEA:Usinghand heldpumpstobailoutfloodedturretson undergroundtanks,insteadoftryingtouse variousreceptaclesandfailing.RESULT:Avoids aborteddeliveries,upsettocustomer,saveson fuel,driver’swages,andwearandtearonvehicle. 2ND PLACE–NON DELIVERY NOTES–BenParker. IDEA:AdapttheOBTCtoprintoutnondelivery receiptstoputthroughcustomer’sdoors,with detailsofthedriver,reasonfornon-deliveryand depotdetailsthatstatethedeliverywillberearranged forthenextlocaldeliveryday.RESULT:Improves customerservice,keepsthecustomeruptodate, savestimeandmoneyonneedlessphonecalls. 3RD PLACE–GAS LEAK DISCOVERY & CUSTOMER ADVICE–DesBroom.IDEA:Amendthedelivery wallettoleavespacefordriverstorecorddetails ofanyreportedgasleakstotheemergencyline, withsafetyinstructionsandthenextsteplistedfor thecustomer.RESULT:Improvesbothdriverand customersafetyawareness,increasedprofessional communicationwithourcustomerswhilstavoiding thechancesofdissatisfaction. QUARTER 3 1ST PLACE–INTERNET ORDERS IMPROVEMENT–StephenRead.IDEA:Add anadditionallinetointernetorderstoallow customerstostateiftherearevehicleaccess issuestotheirpropertyorspecialdelivery instructions.RESULT:Improvesourchancesof successfuldeliveriestofirsttimecustomers. 2ND PLACE–STICKERS–NicolaJackett. IDEA:Producegreenandwhitestickerstomaskoff oldstickersoncustomer’stankswhentheytransfer in.Thisprovidesuswithaclearsurfacetoplacethe ‘Calor’sticker.RESULT:ImprovesCalor’simage creatingamoreprofessionallookofthetankforthe customer. 3RD PLACE–WAKE UP CARDS–FionaSmithson. IDEA: Arrangeforautomaticletterstobegenerated afterthewakeupcardisupdatedandreturnedto Calor.RESULT:Improvescustomerservice,sothat theydon’thavetoringustomakesurewehave receivedthereturnedwakeupcard. QUARTER 4 1ST PLACE–CAGE CODE–RachelHeyes. IDEA:Givecylindercagesacodewhichispicked uponparagon,thedriverwillthenseeontheir loadsheetthattheyneedtoleaveenoughroom onthevehicleforthecage.RESULT:Reduces thechancesofthevehiclesbeingoverloaded, whilstallowingforacagedeliveryrecord. 2ND PLACE–BULK GAS ORDERS–KathWatson. IDEA:Allowthespeedorderentryscreentoshowthe gasusecode,sothatitispossibletotellbyanaddress ifabulkgasorderhaspriority.RESULT:Improves customerservice,distributioncosts(lesslikelythata divertwillbeneeded). 3RD PLACE–INTERACTIVE BILL–NormaJagger. IDEA:ProvideaninteractivebillonCalorAccount onlinetoprovideafullexplanationtothecustomer. RESULT:Improvescustomerexperienceastheycan understandtheirbill. STAY TUNED FOR THE ANNOUNCEMENT OF ‘IDEA OF THE YEAR’ WHICH WILL BE ANNOUNCED ON COLIN IMMINENTLY…
THE MAGAZINE FOR CALOR PEOPLE 19 HUMAN RESOURCES 18 PensionUpdate “A generous pension and a financial education programme help to keep Calor Gas’ staff motivated.” For those of you who aren’t familiar with the Pensions Insight Magazine, then this was the headline summary from their recent interview with Calor FD Adam Thompson in the May/June edition of the magazine. Theinterviewlookedattherecentpensions freedomsbroughtinbythegovernmentfor definedcontributionschemes,andthelikely impactonboththecompanyanditsemployees. Someofthechangesincludeenablingmore freedomforretireestodowhattheylikewith theirpensionpot,ratherthanjustbuyingan annuityashastraditionallybeenthecase.  Over1,100ofyouaremembersoftheScottish WidowsPensionScheme,thankstotheCART group,andoverthecomingmonthsandyears theywillcontinuetokeepyourbestinterests atheart.Thisincludeslookingatthebestway tocommunicatetheoptionsavailabletoyou whenyoureachretirement.Theyarealsokeen toensurethatthereisadviceavailablewhenever makingfinancialdecisionsforthefuture,sothat youarenotvulnerabletoanypensionscams. Ifyouaregoingthroughtheprocessof retirementandhaveanyquestions,pleasedo nothesitatetocontactthePensionsTeam inHRoranadvisoratCART.Keepaneyeout forcommunicationsbypost,onCOLINand infutureeditionsofCALORlifeconcerning pension’supdates. NEWSTARTERS Please join us in welcoming the latest new starters to the Calor fold. MATTHEW HICKIN Sales&Marketing Director TachbrookPark THOMAS HOWARD VehicleMaintenance Technician,Immingham NATHAN MCGREGOR Administration Assistant TachbrookPark DARREN ROE CalorCentre ServiceAssistant, Sittingbourne LEE CRELLIN CalorCentreService Assistant,Kendal LYNDA ADAMS CustomerOpsAgent CorytonDirect ALEXANDER BRIGGS Driver,HomeHeat MARK DIXON Driver,EllandDirect PAUL SYKES Driver StoneyStantonDirect ANTHONY BELL Driver,SaxhamDirect DARREN REAR PlantController StoneyStantonDirect SIMON HANFORD PlantController,Neath NADINE PARSONS TelesalesAgentLv1 TachbrookPark SHAUN BARTLETT SalesProfessional, HomeBased DYFED JONES CylinderSalesperson HomeBased LOUISE LOWNE Driver,SaxhamDirect EVAN EDWARDS CalorCentreService Assistant,NorthWales RICHARD POTTER Driver,SaxhamDirect MARTIN BATTEN GasServiceEngineer– Multi,HomeBased CRERIE COURTNEY AdministrationOfficer CanveyIsland JAMIE PRICE GasNetwork EngineeringAssistant, HomeBased MICHELLE PHILLIPS CustomerService Agent,CorytonDirect ARANDEEP AUJLA VehicleAdministrator TachbrookPark ALEX SALT HRAssistant- BusinessSupport TachbrookPark ASHLEY PAYNE SalesProfessional– NationalAccounts HomeBased EMMA BONIFACE CustomerSupport Agent,TachbrookPark JOHN-PAUL MURPHY CalorCentre CustomerAssistant PortClarence RICHARD WARREN Driver,SaxhamDirect RUSSELL DAVIES ProjectEngineer HomeBased MICHAEL HODGES GasServiceEngineer– Multi,HomeBased STEPHEN DARBYSHIRE CalorCentreService Assistant,Blackpool KARL PASSEY CalorCentreService Assistant,Manchester MARK BURLEIGH CalorCentreService Assistant,Cranbrook SEBASTIAN SLAPA CalorCentreService Assistant,Barnsley PAUL EVANS VehicleMaintenance Technician,Neath ROB SAMS Paralegal TachbrookPark GARY NICHOLS PlantController Plymouth LISA CARTER HRManager– Reward&Payroll TachbrookPark WILSON KATIE HRAdvisor– Development& Resourcing TachbrookPark RACHAEL URWIN HRManager– Development& Resourcing TachbrookPark STEVEN NOON CalorCentreCustomer Assistant,Liverpool DEE JACKSON CalorCentre CustomerAssistant StoneyStantonDirect COLIN FREEBURN PlantController GrangemouthDirect GARY BATTISSON, 45 YEARS’ SERVICE CHRIS LAZENBY, 35 YEARS’ SERVICE LONGSERVERS Here at Calor we appreciate dedication and loyalty so please join us to congratulate our latest long servers – pictured here and overleaf. BullsEye CALOR REWARDS YetagaintheBullseyeteamhasseenanincreaseinsubmissionsforthelead generationscheme,itseemsasthoughmoreofyouarebeingchallenged tospotcompetitorLPGtanksorcylinders,andwecouldn’tbehappier! Asyoumayknowbynow,theBullseyeschemeisasimplewayofearningextramoneyby submittinganysightingsofLPGorcylindertanksthatbelongtoourcompetitors.Lead generationisahugefocusforCalorandwe’vebeenpromotingtheschemeatboththeSales andMarketingConferenceandmorerecentlyinStephen’sblogonCOLIN. FROM JANUARY TO APRIL 2015 WE’VE SEEN: 466submissionsintotal 255ofwhichwerebulk 211ofwhichwerecylinder 300weresuccessfulleads–whichisabrilliantpassrateof64% Atotalof£1200hasbeenpaidouttoover30employees Fiveemployeeshavespottedover10successfulleadseach–oneof theseemployeeshasspottedover100! Sounds like something you want to get involved in but you’re not sure how to access the Bullseye website? LinkscanbefoundonCOLINinthequicklinksbaratthetopofthehomepageor alternativelyontheStrategyteampage. Youcanalsoaccessthewebpagefromyourownsmartphone,tabletorcomputer.It’s evenaccessibleoutsideoftheCalornetworktomakesubmittingyourspotseveneasier. Simplygoto:www.calor.co.uk/bullseyetofilloutthedetails. TermsandConditionsfortheschemecanbefoundonCOLINontheBullseyepage. LATESTNEWSANDUPDATESFOR CALOR ACCOUNT ONLINE We are delighted to tell you that 2015 has got off to a flying start with the Calor Account Online Incentive scheme, and after six months you’re all still on a roll! With so much success from the incentive you can imagine we have a lot to update you on, so let’s get cracking! FirstlywewerehappytowelcometheCustomer EngineeringteamtotheschemeinFebruary whomadeagreatstartbysubmittingcustomers straightaway.Keepupthehardworkguys! AfterwinningtheEndofYearteamprizefor 2014Neil,NormaandtheteamatEllandspent aneveningatalocalrestaurantfilledwithfood, drinks,laughsandlivemusic.Bythelooksof thingsafantastictimewashadbyeveryone– welldoneagain,youreallydeservedit! 2015welcomedasecondprizespotforeach quartersonowthereisevenmorechancefor youtowinsomefantasticprizes! Inquarteroneourfirstplacewinnerfor2015 wasCarrieMainwaringatFawley,whoopted totake£300inLove2Shopvouchersasher prize.OursecondplacewinnerwasTimLeahy atEllandwhowon£50inLove2Shopvouchers. Welldoneboth! InthesecondquarterwerewardedSheila RayneratEllandwiththefirstprizeof£300 vouchersandSianCardyatFawleywonthe secondprizeof£50Love2Shopvouchers. Congratulations! AswemoveintoQ3wearekeentoseethis competitivenesscontinue! We are happy to re-introduce the caption contest which hasn’t been featured in a Calor magazine since the 1980’s. We have rummaged through the archives and found some old Calor photos, if you see anyone you know, please get in touch! Foryourchancetowina£20 LOVE2SHOP VOUCHERpleasesend yourcaptionsandcontactdetailstocalorlife@calor.co.uktoenter. Good luck! CALOR ACCOUNT ONLINE Bulletin CALORCAPTIONCONTEST
ROY DODD, 10 YEARS’ SERVICE HUMAN RESOURCES JASON VENTON VehicleMaintenance Technician CorytonDirect BEN CASBON EngineeringAssistant HomeBased TREVOR TULLOCH PlantController GrangemouthDirect RICKY MILLS Driver,SaxhamDirect DANIEL MORGAN PlantController StoneyStantonDirect MOVERS & SHAKERS Congratulations go to the following promoted colleagues: INDERDIP GAKHAL SeniorAnalyst Programmer TachbrookPark JAMES PERRY SeniorGasEngineer Homebased ROSS GREGG DistributionAnalyst TachbrookPark RACHEL HOOKER CreditControlTeam Leader,TachbrookPark MARK KIRBY CalorCentreTeam Leader,Kendal JOHN MURRAY ReliefCalorCentre Manager,Homebased MARK YEOELL LeadProjectEngineer– North,Homebased STEVE SAUNDERS LeadProjectEngineer– South,Homebased COLIN CRANE LeadProjectEngineer– Development Homebased HENRY PRICE AssistantBusiness Accountant TachbrookPark GARY EVANS CalorCentreTeam Leader,Caernarfon BRAD MOSEY CustomerEngineering OperationsManager Homebased VICKY WALSH FunctionsFinance Manager TachbrookPark MARY YALLOP AssistantAccountant TachbrookPark KATIE WOODS CSCAgent TachbrookPark JESS WHEELHOUSE HRAdvisor– EmployeeRelations TachbrookPark For their recent secondments we wish good luck to: LUKE BOOKER LegalAccounts Coordinator TachbrookPark LYDIA POWELL CreditController TachbrookPark ROSS WARNER CalorCentreTeam Leader,Truro ANDREA PELLING AssistantHRAdvisor &PAtoHeadofHR TachbrookPark Congratulations goes to the following colleagues for their secondments that have been made permanent: GINA ROCHE National AccountsManager Homebased MICHAEL MULLANEY TerminalController CanveyIsland STUART BICK Installations TeamLeader TachbrookPark Good luck also goes to the following colleagues for their recent transfers: NEIL PRESTON CalorCentreManager Potteries ROBERT VAMPLEW ElectricalTechnician CorytonDirect CLARE VARNEY CustomerServiceAgent TachbrookPark SARAH HARRIS Operations ProjectsSupervisor TachbrookPark JESSICA CHEUNG Operations ProjectAnalyst TachbrookPark JOANNE BURTON BusinessAccountant TachbrookPark SAM YEOMAN CalorCentre TeamLeader Wandsworth GREGOR DALGLEISH CommercialBulkSales Manager,Homebased PHILIP CLAYTON PumpOperator, Cranbrook WAYNE HANCOCK SeniorGasEngineer Homebased JOHN WILLIAMS CalorCentreService Assistant,Caernarfon IAN COLLINS CustomerOperations Manager,Stoney StantonDirect GULNAR GOVANI PAtoOperations Director TachbrookPark MOLLY QUIRKE TelesalesAgent TachbrookPark SACHA NAGRA TelesalesAgent TachbrookPark JORDAN TREE PlantManager StoneyStantonDirect JOSEPH TAYLOR InternalAuditor TachbrookPark MARC PHILLIPS CylinderSalesperson Homebased HARJIT JOHAL TrainingCoordinator TachbrookPark JOHN NICKLIN ProjectEngineer TachbrookPark SOPHIE SEWARD Supply&Logistics Analyst TachbrookPark SAMIRA WARSAME AssistantAccountant TachbrookPark JOHN WILLIAMS CalorCentreService Assistant,Caernarfon ANDREW WALLING FinancialPlanningand AnalysisSeniorAnalyst, TachbrookPark VICKY WALKER HRAdvisor– Development& Resourcing TachbrookPark RETIREMENTS We would like to say many thanks and best wishes for the future to the following for their service over the years. STEVE SULLEY SeniorSalesProject Role,TachbrookPark BOB SMITH CalorCentreManager Potteries ALBERT WALKER DistributionManager BudgetGas PETER NOTTON FinancialController TachbrookPark DAVE EVANS FleetMaintenance Manager,Neath OBITUARIES Our thoughts and condolences go out to the family and friends of our past Calor Colleagues. SHEILA HUNT Retiredin1991 fromSlough HARRY MOUNT Retiredin1987from NorthWestRegional Office PETER ALLEN Retiredin1987, Marketing ALAN LONG Retiredin2004from ClaydonTransport NIGEL COLE Retiredin1996from Plymouth EVELYN STEWART Retiredin1989from Perth,CalorCentre JAMES ROBSON Retiredin1989from Edinburgh,Calor Centre MICHAEL FORD Retiredin1997from BoroughGreen, Engineering RODNEY HAMMOND Retiredin2004from SouthernRegion ROBERT PERRY Retiredin2003from GrangemouthDirect JOSEPH GRANT Retiredin1982from Manchester FRANK DILLON Retiredin2001from StoneyStantonDirect DOUGLAS JONES Retiredin1992from EllesmerePort ROBERT SCOTT Retiredin1994from NorthernIreland GEORGE CHRISTIE Retiredin1989 fromPerth ANGUS GREGOR MACGREGOR Retiredin1990from Slough,Technical Services ALAN EWALD Retiredin2003 fromFawley PETER WALLACE Retiredin1992from SaxhamDirect 20 NICK SMETHHURST, 25 YEARS’ SERVICE COLIN CONNELLY, 25 YEARS’ SERVICE THE MAGAZINE FOR CALOR PEOPLE 21 BOB SIMMONDS, 20 YEARS’ SERVICE ALAN DODSON, 10 YEARS’ SERVICE DOMINIC HALPIN, 10 YEARS’ SERVICE RUBY AUTWAL, 10 YEARS’ SERVICE LEE WORSLEY, 10 YEARS’ SERVICE LAWRENCE FEVRIUS, 10 YEARS’ SERVICEROY PASSE, 10 YEARS’ SERVICE JENNY GELDHILL, 10 YEARS’ SERVICE
THE MAGAZINE FOR CALOR PEOPLE 23 CHARITY Alzheimer’s Society –latestupdate 2014 was a successful year fundraising on behalf of our corporate charity Alzheimer’s Society, and the first 6 months of 2015 have seen a continued immense effort from you all. As many of you relate to the Alzheimer’s Society, we are proud to see so many employees taking the plunge to make a difference and help us reach our three year goal of £100,000. DEMENTIA AWARENESS CYCLE RELAY AspartofAlzheimer’sAwarenessWeekin May,wehelpedincreaseawarenessacrossthe businessbyhostingavirtualrelay.Theevent washeldacrossbothCOC’sandTachbrookwho decidedtotakeonahugechallengeandcycle aroundtheUKdepottodepot.Thistotalled 1008milesifwecycledthemostlogicalroute. Inessence,thismeanteachdepotwould havetocycle112mileseachwhetherthey cycledtowork,hadgymequipmentinthe officeorwentonabikeride.Completingtheir challengeovertheweekof18thMaythey setthebarhigh,allexceedingtheirtotal. All depotsbeatthe112target,withmostactually morethandoubling.TheCOC’smanagedto cycle1226milesbetweenthem,completely smashingtheirtargetand,bythelooksof things,havingalotoffunontheirway! INTOTAL£2039.00WASRAISEDFOR ALZHEIMER’SSOCIETY Initially,Tachbrookweresettospendtwodays withtwospinbikesandaimtodoublethe112 miletarget.Howeverwithsuchgreatsuccess acrossthedepots,thechallengewasonto doublethehighesttotalsofar,resulting ina600milechallengeahead. WearepleasedtoannouncethatTachbrook completelysurpassedtheirtargetcompleting 780.33miles.Thistotalwasrackedup fromacombinationofpeoplecyclingto work,bikeridesoutsideofwork,anda twodaystintintheofficewherepeople werechallengedtopeddleasfastasthey couldthroughouttheirhourlongslot. AHUGEcongratulationsgoesouttoeveryone whocontributedtheirtimeandenergyto thecause.Collectivelywehavecycled2046 milesandIthinkitissafetosaythatCalor havereallypulledtogethertoraiseawareness andmoneyforsuchagreatcause!To celebrateallofyoureffortswewillbemaking acorporatedonationof£1023toequate to50pforeverymilethatwascycled! 22 TOUGHMUDDER Maywasahugemonthforourcorporate volunteering,andwewrappeditupwiththe MidlandsToughMuddereventonthe31stMay. In2015wedecidedtotakeonanewcorporate sponsoredeventandToughMudderseemedlike agreatchallengewhichfocusesonteamwork, goingthedistanceandgettingverymuddy. Intotal10employeesundertookthechallenge, witheveryonemakingittotheendwithonly afewaches.Wehearthattheteampulled togetherandhelpedeachotherthroughthe lowsandhighsofthecourse,agreatexampleof Calorcomradery! Intotaltheteamhaveraised £4,053.50towardsourfundraisinggoal.Well doneeveryonewhoparticipated,andgotdown anddirtyinthenameofcharity!Nowlet’ssee howtheCorytonboysdointhenextissue! PICTURED ABOVE FROM LEFT TO RIGHT INDY GAKHAL, ROB CHAPMAN, JAMES CAVE, TOM DILLON, ADI GUNN, SUZI SPENCER, TERESA WAFER WITH JOE TAYLOR AND BRENDAN O’REILLY BELOW. DEMENTIA FRIENDS is a national initiative run by Alzheimer’s Society, and aims to improve people’s understanding of dementia and its effects. Alzheimer’s Society is working with lots of volunteers and other organisations to achieve this goal and create more dementia friendly communities. Peoplewithdementiasometimesneeda helpinghandtogoabouttheirdailylives andfeelincludedintheirlocalcommunity. DementiaFriendsisgivingpeoplean understandingofdementiaandthesmall thingsthattheycandothatcouldmakea differencetopeoplelivingwithdementia. HOW CAN YOU BE A DEMENTIA FRIEND? BeingaDementiaFriendcanbenefityou notonlyinyourpersonallifebutalsoat workbyincreasingyourawarenessof theconditionandhowthiscouldaffect colleaguesandcustomersalike.By identifyingcertainkeyindicatorsyoucan changeyourtone,maybespeakalittle slowerandbealittlemorepatient. Withnumbersofdiagnosedcasesof dementiaincreasingyearonyearatsome pointwewillallcomeintocontactwith someoneaffectedbydementia.Withan increasedunderstandingofdementia, wecanassistpeopleintherightwayand providetargetedcustomerservicetosuit thatindividual. HOW DO WE HELP ALREADY? TheCustomerEngineeringTeamhavebeen workingcloselywithDementiaFriendsover thelastyearrunningsessionsforsomeof ourcustomerfacingstaff.Thefeedback hasbeenfantasticwithmanysayingithas addedvaluetotheirrole. WANT TO KNOW MORE? ColleaguesinEnglandandWales canfindfurtherinformationat www.dementiafriends.org.uk,and www.dementiafriendsscotland.org forthoseinScotland. GIFTOFTHEGAS Gift of the Gas is a league we hold between our Calor Centres. When a customer returns an empty cylinder without their deposit slip we donate that £5 to our corporate charity, Alzheimer’s Society. The Calor Centre who is able to raise the most money for Alzheimer’s wins! 2014’sWinnersforGiftoftheGaswere announcedinthisspring’sEmployeeForums: FIRST PLACE StoneyStantonDirect SECOND PLACE SaxhamDirect THIRD PLACE PotteriesCalorCentre CongratulationstoStoney,Saxhamand Potterieswhosawover2,300cylinders returnedtoCalorin2014viathescheme,with over£11,500donatedtoourcorporatecharity. Aswearenowoverhalfwaythroughthe yearthe2015leagueiswellunderway,soget promotingtheschemeandmakesureyoursite finishesinthetop3thisyear! BY Q2 THIS YEAR WE HAVE ALREADY BEATEN THE 2014 TOTAL RAISING ALMOST £20,000 YEAR TO DATE!! WELL DONE CALOR CENTRES! YOU ARE SMASHING IT THIS YEAR! CALOR SUCCESS AT TOUGH MUDDER, MIDLANDS 2015 5 THINGS YOUNEEDTOKNOWABOUTDEMENTIA Inthesamewaythatwewouldlookatsomeonewithdiabetes orcancerandseethemasapersonbeforeallelse,peopleliving withdementiaarealsostillpeople.Theyexperienceemotions andholdinterestslikeanyoneelse. Itispossibletolivewellwithdementia.Peoplewithdementiacanstill work,driveandhaverelationships.Whattheycandoandhowlongthey candoitforwilldependontheirparticularcircumstances. Dementiacanalsoaffectthinking,communication,inhibitions andeverydaytasks.Asaresultpeoplemayexhibitdifferent behavioursandcapabilities. Dementiaisanumbrellatermforasetofsymptomsthatmightbe exhibitedbypeoplelivingwithoneofanynumberofdiseases. Dementiaiscausedbyphysicalchangesinthebrain. Dementiaisnotaninevitablepartofgettingold anddoesnothappentoeveryone. RAISEDIN2014OVERASIXMONTHPERIOD £25,719.46 TOTAL RAISED BY THE END OF Q1 2015 £45,000+ DENISE FICARRA & NICOLA BRERETON, TACHBROOK DAVE EDWARDS & SAM BRITTAIN, TACHBROOK NEATH BIKE RIDE CHRIS JENKINS, CORYTON STEVE & GARETH, PLYMOUTH VEHICLE WORKSHOP MARGARET COOPER, PLYMOUTH NICK SMETHURST, FAWLEY 1Dementia is not a natural part of ageing 3 When someone becomes forgetful or confused, friends are often quick to reassure them that this is just ‘what happens when you get older’. Some of us do struggle with our memory as we age or during times of stress or illness. But dementia is different. Lots of people momentarily forget a friend’s name – someone with dementia may forget ever having met them. They usually experience a range of other symptoms alongside memory problems and will begin to struggle with daily life. Dementia is not a normal part of ageing. It’s caused by changes to the structure and chemistry of the brain. Dementia doesn’t just affect older people. Over 40,000 younger people in the UK have dementia. This is called early-onset or young- onset dementia. Help and support If you are worried about your memory, or about someone else, the first step is to make an appointment to see the GP. The GP can help rule out other conditions that may have symptoms similar to dementia and that may be treatable. These include depression, chest and urinary infections, severe constipation, vitamin and thyroid deficiencies and brain tumours. The earlier you seek help, the sooner you can get the information, advice and support you need. For more information on the help and support available, visit alzheimers.org.uk or phone our National Dementia Helpline on 0300 222 1122 Around 850,000 people in the UK have dementia. The chance of developing dementia increases with age. One in 14 people over 65 – and one in six people over 80 – has dementia. It’s more common among women than men. 2Dementia is caused by diseases of the brain 5 The word dementia describes a group of symptoms that may include memory loss, difficulties with planning, problem-solving or language and sometimes changes in mood or behaviour. What causes dementia? Dementia occurs when the brain is damaged by a disease. There are many known causes of dementia. The most common is Alzheimer’s disease. This changes the chemistry and structure of the brain, causing the brain cells to die. The first sign is usually short-term memory loss. Other types of dementia include vascular dementia, mixed dementia (Alzheimer’s disease and vascular dementia), dementia with Lewy bodies and frontotemporal dementia (including Pick’s disease). Each of these diseases affects the brain in slightly different ways. For example, Alzheimer’s disease tends to start slowly and progress gradually, while vascular dementia following a stroke often progresses in a stepped way. Everyone’s dementia is different Whatever type of dementia a person has, everyone will experience the condition in their own way. How it affects a person over time is also unique to the individual – their own attitude, relationships with others and surroundings will all have an impact. For more information, visit alzheimers.org.uk/aboutdementia 3It’s not just about losing your memory 7 People often associate dementia with memory loss. And it does often start by affecting the short-term memory. Someone with dementia might repeat themselves and have problems recalling things that happened recently – although some people easily remember things from a long time ago. But dementia can also affect the way people think, speak, perceive things, feel and behave. Common symptoms Dementia often causes difficulties with concentration, planning and thinking things through. Some people will struggle with familiar daily tasks, like following a recipe or using a bank card. Dementia also makes it harder to communicate. For example, a person with dementia might have trouble remembering the right word or keeping up with a conversation. Many people have problems judging distances even though their eyes are fine. Mood changes and difficulties controlling emotions are common too. Someone might become unusually sad, frightened, angry or easily upset. They could lose their self-confidence and become withdrawn. As dementia progresses Dementia is progressive, which means that symptoms gradually get worse over time. How quickly this happens varies from person to person – and many people stay independent for years. There’s no known cure for dementia, but there are ways to help with symptoms and make life better at every stage. The more we understand about the condition, the more we can do to help people stay independent and live the life they want for as long as possible. 4It’s possible to live well with dementia 11 Scientists and researchers are working hard to find a cure for dementia. In partnership with people with dementia and their families, they are also looking into its causes, how it might be prevented and diagnosed earlier, and how to improve quality of life for people living with the condition. Until we find a cure, there are drugs and other therapies that can help with some of the symptoms, so people can lead active, healthy lives and continue to do the things that matter to them most. Drug treatments There are medications available that may help with some types of dementia and stop symptoms progressing for a while. This is one reason it’s important to go to the doctor as soon as you suspect there’s a problem. It can feel like a big step to take, but a diagnosis can open up many opportunities to help overcome problems and find better ways of coping. Non-drug treatments People with dementia can also benefit from approaches that don’t involve drugs. For example, life story work, in which the person is encouraged to share their experiences and memories, or cognitive stimulation, which might involve doing word puzzles or discussing current affairs. Keeping as active as possible – physically, mentally and socially – can really help. It can boost memory and self-esteem and help avoid depression. Find out more about our research at alzheimers.org.uk/research For information on treatments, visit alzheimers.org.uk/treatment For information about living well with dementia, visit alzheimers.org.uk/livingwell 5There’s more to a person than the dementia 13 Living with dementia is challenging. When someone is diagnosed, their plans for the future might change. They may need help and support with everyday tasks or to keep doing the activities they enjoy. But dementia doesn’t change who they are. With the right support, it is possible for someone with dementia to live well and get the best out of life. See page 15 for details of help and support available. ‘It’s important to carry on doing the things you enjoy, and not sideline yourself from your friends and family. We still go to the pictures and to the theatre. We keep in touch with family and friends. We still go on holiday. We still go out together and do the things we always did.’ Brenda, whose husband has dementia ‘The art classes, choir and Memory Café are all brilliant for boosting my confidence. I’ve come away from my art classes and choir practice feeling like I’ve really achieved something. The choir has helped with my speech and memory too – I’m amazed that I can remember all the songs.’ Linda, living with dementia ‘Mum still does the things she used to do regularly – she still takes the dog to the woods like she used to. If she does something regularly and carries on doing it, she doesn’t normally forget it. Routine is really important.’ Pip, whose mother has dementia
Getting to the heart of it Our Calor colleagues have been offering a helping hand in their local communities again so we caught up with the team to see what they’ve been up to…HUMAN RESOURCES THE FINISHED SUMMER HOUSE ABI OPENSHAW AND CHRISTINA HOLLEYHEAD MARZENA HAYES, ABI OPENSHAW AND ALEX SALT TheHRteamjoinedforceswithAgeUKtohelp outatTheClaremontCentreinRugbywhere theyrejuvenatedtheoutdoorspacetocreate amoresensoryandpleasantenvironmentfor visitorstoenjoy. Theteamsettoworkpaintingthefence,garage, benchesandsummerhouseinavarietyof vibrantcolours,whilstthebordersalsoreceived someTLCwithamixtureoflilies,lavender andjasmine.Thegardenwasdecoratedwith brightlycolouredbutterflyandladybirdwall ornaments,alongwithsixnewturquoisechairs whichallhelpedtocreatethedesiredsensory experience. TheClaremontCentreprovidesacommunity spaceforelderlypeoplewithdementiato participateinsocialactivitiessuchasquizzes, singingandexerciseclasses,andourCalor volunteersextendedtheirhelphereaswell. Somemembersoftheteamgotstuckin givingmanicuresandtakingpartincard games,quizzesandsinging;creatingalovely atmospherethroughoutthewholecentre. LindaO’SullivanfromAgeUKwasthrilledwith howwellthedaywent:“Thankyouseemstoo smallawordtosayhowIfeel,youguysreally havemadeamassivedifference…theteamwere ajoytobearound.”

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Calor Life Final

  • 1. CALORlife < Friday, 2nd August 1935 >FIRST EDITION WOMEN OF CALOR 1 SALES & MARKETING CONFERENCE AWARDS 1 MEET THE TEAM PRICE: ONE PENNY NUTRECO JOINS THE SHV FAMILY FOLD! AFTER SEVERAL INTENSE and exciting months of fact-finding, negotiating and creating rapport with shareholders we can finally welcome Nutreco to the SHV family. Not only does Nutreco bring us great exposure to a global industry that feeds the world, but its track record in sustainable innovation will be a source of inspiration to us all. Read More on page 13. TRAINING FOR A BETTER FUTURE MEMORIES & HOPES We look back in time to some of your favourite Calor memories from over the decades. ANDREW STOUT – Calor Centre Manager, Reading MYFAVOURITEMEMORYofCaloristheunrivalled enthusiasm of  ‘Calor people’, who when faced with challenges, make a real difference! The winter of 2010/11 was very challenging when severe snow made conditions extremelydifficult,yetintrueCalorspiriteveryonepulled together making what should have been a tough time, thoroughlyenjoyable.Myhopeisthatinthenextfiveyears Caloradaptstochanges,whilstnotlosingsightofitsvalues. Read More Calor memories on page 3. Calor’s 80th Anniversary Issue Tuesday 5th May saw the official opening of our shiny new training facility open to all Calor employees. AFTER 18 MONTHS in the making we welcomed Michael Kossack from our parent company SHV Energy to officially open the Calor Training and Development Centre in Stanton. Read the full story on page 7. WHERE THERE’S A WILL THERE’S A CALOR WAY! WE SHOW YOU how Customer Engineering get the job done as they take on one of Calor’s most ambitious projects to date. Tasked by the National Trust to install new underwater pipework to Derwent Island House, an 18th century Italianate House situated on Derwent Island in Cumbria, Chris Briggs and his team faced up to the challenge and got the job done in style, resulting in one very happy client. Read More on page 9. Training and Development Centre, Stoney Stanton. Stephen Rennie and guest Michael Kossak, SHV
  • 2. THE MAGAZINE FOR CALOR PEOPLE 32 WELCOME Welcometothesecondedition ofournewlybrandedCALORlife magazine,tocommemorate Calor’s80thanniversary. Thisyearwewantedtodosomethingalittle differentandfocusonyouratherthanthe historyofCaloralone. YouhavekindlycontributedyourmemoriesofyourtimeatCalor,though thankfullynoneofushavebeenhereforthewhole80years!Wehaveduginto thearchivesandfoundexamplesofnewswesharedinoldermagazinesto mirrorwhatwedotoday,wehopeyou’lllikesomeoftheblastsfromthepast andletusknowifyouseeanyoneyourecognise! Withourpushoninnovationandsustainabilitythisyear,Iwantustoalsolook tothefuture.Someofyouhavebeenkindenoughtosendusyourhopes whetherpersonallywithinthecompany,oryourhopesforthecompany movingforwardtogether. HoninginonouranniversarywehavesomefeaturesIwouldliketodirectyou to.TheanniversarycoincideswiththeopeningofourbrandnewTrainingand DevelopmentCentre,letustakeyouthroughtimetoseehowtrainingatCalor hasdevelopedovertheyears.Seemoreonpage6 ManyofyoumayhavereadonCOLINthatwehavehadourBusinessinthe Community(BITC)awardreaccreditedthisyear.Tosupportthiswethought wewouldlookbackandseehowwomenhavecontributedtoour80years ofsuccess.Combinedwithourtraditional‘gettingtoknowyou’piece,we arehopingyouwillbeinspiredastowhereyoucangoatCalor,checkoutour WomenofCaloronpage4 Also,welcomebacktotheCalorCaptionContestonpage18,notseensince the1980’sweencourageyoutosubmityourbestcaptionsforthechanceto win£20Love2Shopvouchers–let’sseewhatyoucomeupwith! WehopeyouenjoythisbespokeeditionofCALORlife,pleasestaytunedfor someofour80thanniversarycelebrationsaroundthebusinessthisAugust. Calorhavemadeittoawhopping80yearssohere’sto80more! Calorishelpingthe WoodlandTrustachieve itslongtermvisionof doublingnativewoodland coverintheUK JAN TALBOT RECEPTIONIST Oneofmyfondestmemories wasfromthe90’swhenthe switchboardrelocatedtoa smallofficewhichaffectionately becameknownas‘TheCupboard’. Ournewhomequicklybecame aregularvisitingplaceforstaff andmanagementalike,witha constantsupplyofbiscuitscakes andcupsofteaatthereadyfor alloftheengagement/wedding/ babyupdates.Thiswasoneof thereasonswhyIloved‘The Cupboard’somuchbecauseit embodiedwhatCalorisallabout, truefamilyspirit. JUNE REEDER ONE-SHOP&SUPPORT TEAMLEADER Ihaveenjoyed18wonderfulyears atCalorandamassedanumber ofamazingmemoriesranging fromaspeedboattripacross LakeMaggiorewiththechairman ofSHVtohavingdinneratthe FentenervanVlissingenfamily home. Ihopethatinthenextfive yearsCalorcontinuestobea greatplacetoworkandthatwe havefiveyearsofbadwintersand fiveextrahotsummers! JEFF PENFOLD AREASALESMANAGER WhileIwasworkingasagas engineer,Ihadanappointment ontheSuffolkcoastwhereI wasmeetinganeelfishermanin Orford.Wesetofftravellingover thefieldstoadesertedestuary alongthecoastandthenboarded asmallboatwhichtookustoa tinyislandwhereIrepairedgas leakstohislargerfishingboat.On thewaybackIthoughttomyself, whatawonderfuljobIhaveasan engineerforCalor. Notalldayswerequiteasserene asmytimeinOrford.WhenIwas adomesticsalesmanImadea salesvisittoanoldladyinNorfolk whoownedadogthatIwastold wasthe“perfectpetwholoves strangers.”Thiswasnotthecase. Whilstwalkingdownthegarden paththedogattackedmetaking achunkoutofmyleg,butintrue CalorspiritIputonabraveface andcompletedmysurveyonlyto befurtherembroiledinadispute withhercatthatcausedacup ofcoffeetobespiltalldownmy whiteshirt.NeedlesstosayI successfullysecuredthesaleand limpedhomewithmycalming memoriesofOrfordintow. NICOLA ENGLAND CUSTOMEROPERATIONS AGENT,STONEYCOC Ihavesomanyamazingmemories frommytimeatCalor,butthe mainonethatspringstomind isCalor’s75thAnniversary celebration.Itwasheldat Hinckley’sGreenKindFootball stadiumforallStoneyStanton staffwherewehadasports daywithanEgg&Spoonrace, sackrace,humanfootballtable, bouncycastles,buckingbronco andsomuchmore, Ilaughedso muchithurt! MemoriesandHopes We look back in time to some of your favourite Calor memories from over the decades. JOHN GREGORY INVENTORYMANAGER My favourite memory is the 60th birthday celebration that was held in Appleton Park cricket field. Throughout the day there were various ‘Knock-Out’ type games, a marquee serving cream teas and refreshments, as well as the very impressive Calor hot air balloon.   InthenextfiveyearsIhopethatthe needforinvestmentdoesnottie Calordownandthatthebusiness continuestosoar. RAY BROOKS CYLINDERSALESMANAGER Wow, where do you start with 31 years of memories?  I have fond recollections of my days working at Birmingham Calor centre as a fresh faced young man, as well as working with the North West region team. Whilst I was working in this team I picked up several awards which gave my family lovely holidays that I will never forget, and I aim to do my best to pick up more awards whilst working with my current team. MyhopeisthatwecankeeptheCalortrain runningwhilstcontinuallygrowingour businesssothatallofourhardworkhas greaterrecognition.IamproudofCalor’s historyandIhopethatwewillhaveaneven brighterfutureforteamCalor. DENISE ESSER–LEGALANDCOLLECTIONSCONTROLLER SomeofmybestmemoriesofCaloraretheCalorInTheCommunityprojectsinthemid-nineties.One yearwehadtobuildamudhut.Itwasgloriouslywarmdayanditwassomuchfunslingingthemudatthe willowframehardenoughtomakeitstick.Ididgetsunburntwithratherfetchingwhitedotswherethe splatsofmudhadlandedonme.Thehutwassoimpressivethateventhepressturnedup.
  • 3. THE MAGAZINE FOR CALOR PEOPLE 54 CALOR 80TH ANNIVERSARY WomenofCalor This year we are celebrating our 80th year and what a way we have come! In a traditionally male-dominated industry, we want to look back at the journey women have taken in the last century and more closely at how women have played a key part in Calor’s success – as well as look to what the future may hold. CHANGING FEMALE WORKPLACE Inthefirstpartofthe1900’swomenpredominantly ranthehomewithmenbeingthebreadwinner. However,duringtheworldwars(1914–1918and1939 –1945)womenhadtostepintoassistthewareffort withmanytakingjobswhichhadpreviouslyonlybeen donebymensuchasworkingonfarms,inmunitions factoriesandasdriversacrossanumberofindustries. Inthe1950’smanywomenreturnedtothehome,with theaveragewomangettingmarriedat22andhaving2 children.Forthewomenthatdidworkoutsideofthe home,theywouldearnonaveragenomorethan£5 perweek.The1950’sturnedouttobethetransitional periodbetweenarationingBritainandtherevolution ofthe1960’s. Timeswerechangingduringthe1960’salthough womenstilldidn’thavethesamerightstheyhave today.In1968womenwentonstrikeforequalpayat theFordFactoryinDagenham,pavingthewayfor women’srightsinaprofessionalenvironment. WOMEN AT CALOR Inour80thyearCalorcanbeproudtosaythatweare amodernbusinessofferingallofourpeopleequal opportunitytoengagewith,developwithinand contributetoCalor.Thoughtheworkingculturewas differentinpreviousdecades,Calorhasinvested inour femaleemployeesthroughoutthelast80years.For example,inthe1970’sCalorsponsoredMoiraLeishman throughuniversitysoshecouldcompleteherLaw degree. InthesamedecadeCaloralsosponsoredan all-women’sfootballteam,anditwasthecompany’s decisiontobringinequalpensionbenefitsforwomen,a yearaheadofthelawthatwouldenforcethesechanges. NotonlyCalorbutforallcompanies,womenbecoming apartoftheworkforcewasalearningcurveandone whichCalorhasembracedwithfemaleemployees representedwithinallrolesandlevels.Inearly1977 JaneGurneybecameCalor’sfirstCalorCentre manageratNewcastleCalorCentreandweappointed ourfirstfemalecomputerprogrammerin1974. AtCalorweencourageallofourfemaleemployees toaspiretobeanythingtheywanttobe;bethatin technicalexpertiseormanagerial/leadershiproles. Calorhas3ofHeadsofDepartmentwhoarefemalein GeraldineGoddard(HR),JaneMcCluskey(Customer Services)andRowanMarshall-Rowan(Legal)and therearefemalemanagersandsupervisorsspanning thecountryanddepartments. Notjustlookingintothepast,wehavelooked atourpresentgenerationoffemaleemployees, and,throughtheireyes,thefutureforwomenat Calor.Wehaveaskedwomenaroundthebusiness inavarietyofrolestosharetheirmemoriesof theirtimewiththecompanyandtheirhopes, aspirationsandplansforthefuture. Welook forwardtomanymoreyearsofprogress! About 40 years ago I worked in an office but I was fed up and needed a change. Around this time there were government sponsored training courses which included HGV driving, and as driving is something that I enjoy, I applied and successfully completed the course. I was lucky that it was the same time that the Equal Opportunities Act came in which opened up opportunities for women in male dominated areas. Mycareerstartedoffasalemonadedelivery lorrydriverandthenImovedontothelocal MilkMarketingBoardwhereIremainedat thedairyfor26yearsmostlyontankers. Whenthedairyindustrychangedandmany peoplebecameredundantIdecidedtotake myADRcertificationtoopenupcareer possibilitieswhichsinceledmetobeing hiredbyCalordirect.Therestishistory! Thebestthingaboutmyjobisthediversity ofsceneryIamabletoseeeachandevery day.WhenI’mnotworkingIenjoywatching thefootballandnowadaysIespecially followwomen’sfootball,particularlythetop internationalteams! WOMEN OF CALORTODAY I’ve worked at Calor for the last 26 years across various sectors, from Regional Management Accountant, Migration Manager and Financial Analyst – and everything in between. I now work as Calor’s Customer Service Manager which has its own challenges but I love it, and I’m motivated by knowing that what I do can help make a difference to the company and our customers. Ihavesomanyfondmemoriesfrommy timeatCalor,it’sdifficulttochoose!One whichspringstomindwasateambuilding sessionorganisedbythethenS&Mdirector. Therewasaseriesofchallengingactivities culminatinginindividuallyclimbinga45foot telegraphpole,walkingalongaplatform andjumpingoff(attachedtoaharnessand acounterweightofcourse). Ihateheights andIdidn’twanttodoit,butIdidn’twantany stickfromtheladseither!Thankfullythey wereallsoencouragingandsupportiveand Ifeltsuchasenseofachievement.Iwouldn’t havedoneitatallwithoutthesupportofthe restoftheteam! As my first job out of University, my career and journey with Calor is only just starting! I had always enjoyed maths as a child and have always been far more interested in building things than playing with traditional toys. My dad is a structural engineering so I learnt a lot from him and decided engineering would be a good path for me. I’mrelativelynewtotheCalorfamily,but sofarIhavethoroughlyenjoyedmeeting manyfunandinterestingpeopleandIlook forwardtomeetingmanymore!Ihopethat inmytimeatCalorIwillmakeapositive impactonthebusinessandachievemy goalstobecomethebestemployeethatI canbe. It’s been almost 25 years since I joined Calor where I originally started off as a multi-skilled salesman, and yes, we were called salesmen in that era. I still have my “Salesman of the Quarter Award” on my wall now! DuringmytimeatCalorIhaveservedinseveralroles,mostlyinmanagementandattimesIfound myselfintheminorityasawomanworkinginanareathatwasconsidereda”man’sworld”.Now,Ifeel encouragedbyhowtimeshavechangedandtheprogressthatCalorhasmadebyappointingand developingmorewomeninseniorroleswithinthecompany,andlongmaythiscontinue… InthefutureIhopetocreateateamoffutureawardwinnersandtalentedsalesmanagerswhocantake thebusinessforwardwellintothefuture. CAROLE BENNETT CYLINDERSALESMANAGER I started working for Calor in April 2008, where I began as a Plant Operative filling the cylinders, fork lift truck driving and stock counting. It wasn’t until Charlie Bradley put me through my Shunt licence training that he then asked me if I was interested in doing my ADR, which I agreed to. FromheremyrolehaschangedfromdrivingforCalorDirect,toCylinder DeliveryDriver,toashortstintworkinginaccountsandasaBulkDelivery Driver.WhentheNationalTrunkingSupervisorpositioncameupIhadnointentionofleavingBulk,butI sawtheopportunityforprogressionandIhavebeeninthepositionfor2years.Now,Ilookafterseveral differentsitesandsuperviseapproximately30differentdrivers,aswellasgainingmyclass1licenseand drivertrainingforallsites. InthefutureIhopetocontinuelearningmoreaboutCalorandprogressfurther. JANE MCCLUSKEY CUSTOMERSERVICEMANAGER ARIANE HAWKINS GRADUATEENGINEER MO WALLACE DRIVER ANNE NICHOLSON NATIONALTRUNKINGSUPERVISOR The 1970’s saw a huge leap forward for women’s rights with the following acts introduced to protect women in the workplace. 1970 EQUAL PAY ACT – this prohibited any less favourable treatment between men and women in terms of pay. 1975 SEX DISCRIMINATION ACT – promoted equality and opportunity between men and women. 1975 EMPLOYMENT PROTECTION ACT – made it illegal to sack a woman due to pregnancy and introduced statutory maternity provision. With the technological boom of the 1980’s, economies grew and the roles available for women had changed. At the start of the 1900’s jobs for women were predominantly domestic service or ‘semi-skilled’ roles but by the end of the century women were in leadership roles; we even saw our first female Prime Minister, Margaret Thatcher. 2008 LONE PARENT INCOME SUPPORT CHANGES – conditions of eligibility for lone parent income support were changed. 2010 INCREASE IN STATE PENSION AGE FOR WOMEN - women now retiring later than previously. In 1910 less than 10% of married women worked outside of the home, by 2013 this had increased to 72% of married or co-habiting mothers. 1970 1980 2000 2010
  • 4. CALOR 80TH ANNIVERSARY THE MAGAZINE FOR CALOR PEOPLE 76 Calor trainingovertheyears Training has always been an essential way of life at Calor, whether sat at our desks, driving a truck or in the classroom, we are always learning and developing our skills and expertise. Overthelast80yearsthingshavechanged dramatically,forinstancewenolongergive youtipsonhowtowooadealer–takenote, don’ttrytodatehissecretary! WHERE IT ALL STARTED Itallbeganin1948whenCalormadetracks withtheAddlestonelaboratorieswhere theveryfirsttrainingcourseswereheld forCalorstaffanddealers.Thecourses weresuchasuccessthatbytheearly1950’s approximately700dealerprincipalsand staffhadundertakentrainingandreceived certificatesfortheirnewqualifications. AsCalordevelopedsodidtheneedtoinvest intheworkforceandduringthe1950’sthe salesmanbecameastaplefigureacross manyindustries.Oursalesforcebecame thesmilingfacesknockingatthehomes ofpeopleacrossthecountrytofindnew opportunitiesandspreadtheCalorspirit further.Toensurethatoursalespeoplewere wellequippedwiththerightskillstowina sale,theTraineeRepresentativeManualwas Calor’skeytosalessuccess. Theincreaseddailytrainingimplemented atCalormadeitessentialtokeepatrackof anycoursethatwasundertaken,andthis waswherethetraininglogpassportwas born.Hereemployeescoulddocument theirqualificationsasproofofanynew coursesthathadbeencompleted,aswell asverificationthateachindividualwasfully capableofcompletingthejob. 2007sawtheopeningofthefirstdedicated trainingfacilityandthesuccessofthecentre spurredthedemandforournewlyopened TrainingandDevelopmentCentreinMay2015. ONLINE LEARNING In2010onlinelearningwasintroduced andbecamemandatoryforallmembersof stafftocompletecertainonlinecourses, aswellashavingtheoptiontoundertake supplementarycourses.Inadditiontothis, 1940: ADDLESTONE LABORATORIES held the first training course for Calor staff and dealers – This training period was product focused and very technical. 1951: The TRAINING MANUAL was produced on a typewriter and hand bound for any new Sales rep. 1970: The range of training and development widened from here onwards as new markets such as DCH and Alfresco opened up. The need to keep up with changing legislation and the emphasis of developing people professionally in many roles became more apparent. 1980–1990: The TRAINING PASSPORT was created which was a staple for all employees and used throughout the 80s and 90s. 2004: The SALES ACADEMY was introduced. 2007: CALOR APPROVED TRAINERS (CAT’s) were introduced to ensure improved quality and control for staff delivering local in-house training. 2010: ONLINE LEARNING was introduced to all Calor staff. 1970 1980 1950 1940 2000 2010 CALOR TRAININGANDDEVELOPMENTCENTREOPENING TRAINING FOR A BETTER FUTURE… Tuesday5thMaysawtheofficialopeningofourshinynewtrainingfacilityopentoallCaloremployees! After18monthsinthemakingwewelcomed MichaelKossackfromourparentcompanySHV EnergytoofficiallyopentheCalorTrainingand DevelopmentCentreatStoneyStanton. Overrecentyearsourinvestmentin training anddevelopingtheskillsofthepeopleatCalor hasgrownrapidly.Fromtheearlydaysback in2007ouroriginalTrainingCentrehosted 2,500visitorsperyear,running200courses andapproximately400meetingsinthefacility. Thesefiguresshowedushowimportantour trainingcentrewastoouremployeesandwe decideditwastimeforustomakeachange. TheTrainingandDevelopmentCentrehas thelatestAVequipmentinstalledinallthree trainingrooms,withabespoke‘Innovation Room’thathostsstateoftheartvideo conferencingequipment.Thetwomain trainingrooms,‘Development1&2’seatupto 16peopleandcanalsobeopenedupforlarger conferences,andwehaven’tstoppedthere! Our‘TechnicalTrainingRoom’alsohasaccess tothe‘TankFarm’andthe‘TechnicalBayRoom’ installedforpracticaltraining. Wewouldliketosayabigthankyoutoallofyou whohavehelpedtomaketheTrainingCentre dreambecomeareality.Therehavebeenso manypeoplewhohaveofferedtheirundivided attentionandsupport,andithasbeenthe immenseteamspirithereatCalorthathas madeitallpossible. Welookforwardtowelcomingyouatthe CalorTrainingandDevelopmentCentre inthenearfuture! ATIMELINEOFTRAINING IN CALOR theintroductionoftheTAPsteammade in-housetrainingeasierthanever,fromour invoicingsystemstotrainingustouseCOLIN. CALOR TRAINING TODAY WenowprovideCalortrainingforeveryone, whetheryouwanttoimproveyourcomputer skills,developsocialskillsortakepartinajob swap,therearesomanyopportunitiesto expandonyourskillsset.Ourtrainingvaries fromHealthandSafetycoursestotheuseof MicrosoftsoftwareandCustomerServiceskills, andweaimtoprovidesomethingforeveryone! Forin-housetraining,theCalorTraining Calendarshowsyoueverythingthatison offer,andifyoucan’tseewhatyou’relooking for,wellwe’vegotthatcoveredtoo!Ifyou andyourmanagerfeelthatyoucouldbenefit fromacourseoutsideofwhatwealready haveonoffer,pleasecontactHRwhowillbe abletolookintobookingthisforyou. Allcoursebookingformscanbefound onCOLIN,intheHRsectionunder‘My Learning’.Ifyouneedanyfurtherassistance thenpleasecontactAbiOpenshaw,contact detailscanbefoundonCOLIN. £450,000 HASBEENINVESTEDIN TRAININGCOURSESIN2014 1730 INTERNALANDEXTERNALCOURSE PLACESFILLEDBYCALOREMPLOYEES 104COURSESSCHEDULEDPERYEAR 46CALENDARCOURSES TOCHOOSEFROM! 22EMPLOYEESCURRENTLYSTUDYINGA FURTHEREDUCATIONQUALIFICATION 12EMPLOYEESCURRENTLYUNDERTAKING THEIRILM–INSTITUTEOFLEADERSHIP ANDMANAGEMENTQUALIFICATIONWITH WARWICKSHIRECOLLEGE ADDLESTONE TRAINING SCHOOL – OCT 1948 TRAINING AND DEVELOPMENT CENTRE, STONEY STANTONSTEPHENRENNIEANDGUESTMICHAELKOSSACK,SHV ABOVE:TRAININGPASSPORT,1980s RIGHT:TRAININGREPRESENTATIVEMANUAL,1950s
  • 5. THE MAGAZINE FOR CALOR PEOPLE 98 CALOR 80TH ANNIVERSARY THE MAGAZINE FOR CALOR PEOPLE 8 MEET THE TEAM CALORTRAININGANDDEVELOPMENTCENTRE The opening of our brand new Training and Development Centre has been an incredibly exciting advancement for Calor involving 18 months of hard work from a dedicated team. Read on to meet the people who run the show and make your Calor development dreams come true. I started working at Calor in 1977 – so I am now in my 39th year and over that time I’ve had a varied career, working in all areas of sales before I moved into my training role in 2004. WhatIlovemostaboutmyroleisthatI workwithliterallyeveryoneatanylevel inCalor,Ienjoybeingabletomakea positivecontributiontodevelopingCalor peopleandseeinghowtheyprogress withinthebusinessandthemselves. OutsideofworkIhaveapassionfor playingthedrumsandIhavedonesinceI was14.AlthoughIdon’tplayliveanymore Idohavea‘studio’atmyhomewhere Istillputinmyhoursofpractice. I’ve been with Calor for 5 years now and I can safely say that my favourite part of the job is the wide variety of people that I get to meet from all across the business – as you can imagine the training centre has lots of visitors! IalsolovetheteamspiritatCalorand beingabletogetinvolvedwithsomany differentcharityeventssuchasthe CommandoChallenge. I joined the Calor team in 2012 and since then it’s been a very busy time with the roll out of Driver CPC training and redesigning our DT training courses. I love being able to travel with my job delivering driver training in many different locations and meeting lots of new people so that I can ensure our drivers remain safe and legal. Onethingmycolleaguesmaynotknow aboutmeisthatpriortojoiningCalor, IwasintheRoyalAirForcefor23years andhavehadthepleasureofdriving fortheQueen–includingtransporting herCorgi’sfromRAFMarhamto Sandringham! PHIL ANDERSON TRAININGCO-ORDINATOR ABI OPENSHAW HRTRAININGASSISTANT SHAUN WILLIAMS DRIVERTRAININGCO-ORDINATOR 10GRADUATESACROSSTHEBUSINESS INSALESANDMARKETING,OPERATIONS, ENGINEERINGANDFINANCE 28,068CUPSOFCOFFEEDISPENSED! 91DRIVERCPCCOURSESRANIN2014WITH 555DRIVERSTRAINED. THISYEARWEHAVE 74DCPCCOURSESSCHEDULEDFOR2015 I’ve been with Calor for 18 years now, initially I started out as a HR Assistant dealing with company benefits and relocation issues during the transition of Head Office from Slough to Warwick. During my time here I’ve made so many great memories and being a part of the new Training and Development Centre has definitely been one of them. It’s been great to see the final product after 18 months of hard work from everyone and to know just how much people will benefit from such an amazing facility. InmyfreetimeIenjoyrunningandearlierthisyearIcompletedtheLondonMarathon. SALLY OWEN HRMANAGER,TRAINING 8APPRENTICESCURRENTLYSTUDYING WITHTHESUPPORTOFMANCHESTER COLLEGEANDWARWICKSHIRECOLLEGE CARINGFOR YOURCOLLEAGUES Didyouknowthatwhilstweareall responsibleforourownhappiness andwellbeing,SHVencouragesyouto shareanyworriesandconcernsforyour colleagueswithAlertline?Thisserviceis ourwayofreachingouttoyoutoensure thattheCalorfamilyhasasupportgroup toturntowheneveryouneedhelp. ATTENTION IS KEY  Thereareplentyofwaysthatwecanhelpone anotherintheworkplacetooffersupport bothemotionallyandphysically.Alittlebit ofattentiongoesalongwaytowardsmaking peoplefeelrecognisedandappreciated,and weallhavethepowertomakeadifference. Allittakesistosimplypayattentiontoour colleagues,showinganinterestatworkand abouttheirlifeathome. WHEN THE GOING GETS TOUGH Weshouldbealerttobothgoodandbad signalsthatwesee,ratherthanwaitfor thebadnewstoreachus.Approachinga colleagueandofferingthemsupportisthe mostobviousnextstep,butsometimesthe bestoptionistoshareyourconcernswith yourmanagerorHRwhoaretrainedtodeal withsuchsituations.Alternatively,youhave theoptionofusingourAlertlineservice, whereyoucanalwaysaskforsupport. AtSHVwebelievethatbeingagoodcolleague isaboutmorethangettingajobdonetogether. Wehavearesponsibilitytolookoutforeach otherlikeafamily,stickingtogetherforbetter orforworse. Wherethere’sawillthere’saCalor way! Owned by the National Trust, Derwent Island House is an 18th-century Italianate house situated on Derwent Island in Cumbria. In 1778 Joseph Pocklington bought the island, building a house, boathouse, fort and battery, and druid circle folly on the land. Pocklington often held regattas at which he fired off his cannon. Today Derwent Island House is leased as a private home, but is open to the public five days a year. THE PROBLEM Thehousehadbeensufferingfromthe effectsofa50yearoldunderwaterutilities andoilpipeline.TheNationalTrust(NT) fearedtheagedoilpipelinecouldposea threattothelakeanditswildlife,buthadno ideahowtosolvetheproblem.In2009The NationalTrustapproachedCalorhaving alreadypursuedoptionswithseveralother companiesthatlednowhere. THE SOLUTION Going underwater, of course! Ithastakenthelast5yearsfortheNT toagreetotheplans,consultwithand co-ordinateotherutilitycompanies,the house’stenants,andmostimportantlyto findthebudgettodothework. Asyoucanimaginetheprocesswasn’t easyeither!Specialbracketsandconcrete groutbagsweredesignedandsourcedto fixtheutilitypipelinestothelakebed.As wellastrainingadiveteamtocompletethe underwaterwork. ByAprilthisyearwemanagedtosecureall oftheseelements.GaryHartley,ourCalor CustomerEngineering’sMainsandServices Engineerspentaweekcompletingthe work,alongsidehismanagerChrisBriggs theprojectleadSeniorGasEngineer. TheInstallationwascompletedin3phases: MAINLAND:Installationofvesselsand pipeworkdowntothelake ISLAND:Installationofallpipeworkfrom thewatertothehouse,includingdigginga receivingtrenchunderground LAKE TERRITORY:Installationofthepipe- workacrossthelakeusingdiverstoplace andsecurethepipeworktothelakebed Notonlywasthecompletionofwork underwaterachallengebuttherequired lengthofthepipewasalsoanotherobstacle forustoovercome,withtheislandbeing situatedsome200metresfromtheshore. THE RESULT Thehugelypassionateandenthusiastic clientisdelightedwiththeresult–avery discrete,non-invasivepipelinethatreduces therisktowildlifeandtheenvironment. Whilstthetenantisobviouslydelightedthat theycannowenjoythebenefitsofgasto theisland,maybetheywillconsideraCalor BBQtoaccompanythatamazingview? Soallinall,notabadswitchoverfromoil, showinghowCustomerEngineeringget thejobdoneinstyle!Distributionarejust relievedthattheydon’thavetofindthe budgetforanamphibiousvehicle! CALOR NEWS INSTALLATION OF PIPEWORK ACROSS THE LAKE DERWENT ISLAND GARY HARTLEY AND HIS TEAM AT WORK
  • 6. INVESTINGINPRODUCTIVITY Wearehappytoinformyouthatthefirstdeliveryofour20newMinibulktankershasarrived! ThenewadditionsbasedonDAF’s18-tonneEuro 6LF220FAchassisarethefirstoftheirkindto passthroughthewholevehicletypeapproval process–agreatfeatsomemightsay! Thenewvehiclesbodiedwitha17,000-litreLPG pressurevesselincludepumpingandmetering equipment,aswellassafetyinterlocksand devicesofferinganunladenweightof9,750kg. That’s500kglessthanmostcomparablechassis andtheadvantageofthisdramaticdecreasein weightoffersusscopetoboostproductivity. We’vealsopushedtheboatoutandinvestedin27 DAFLF210FAchassisvehiclesat15tonnesgvwand 3LF150FA7.5tonners.Eachchassisaremadefrom Cartwrightandthesenewadditionscomplement over90%ofour550+fleetofvehicles. Fundamentally,ourinvestmentwasbasedon theappealingweightthattheDAFMinibulk tankerhastooffer.Meaningwecangofurther forless!Evenmorecruciallythanthis,DAF hasnationwidereachwiththebestaftersales supportinthebusiness.Somethingwhichis imperativetousbasedonthequantityofDAF truckswenowoperate. FleetAssetmanagerDavidBrown,hasbeen delightedwiththedecisiontotenderoutto DAFasitisthefirsttimeinyearsthecompany hasdoneso. THE MAGAZINE FOR CALOR PEOPLE 1110 CALOR NEWS MONEYMONEYMONEY! Yourexpensessystemishavingacompletemakeover!Calorhaverecently signedacontractwithInforUKtoreplaceGlobalExpense.Helping73,000 customersinmorethan200countries,Inforaretheidealpartnerfordelivering projectssuchastheCalorGasExpensesManagementSolution. Soyoumightbewondering, whatdoesthismeanforyou? No more envelopes! Inforretainsmanyofthe greatfeaturesalready providedbyGlobalExpense suchasdeliveringdaily paymentsandofferingyou thechoiceofwhichbank accountorcreditcardto haveyourmoneypaidinto. Ontopofthistheyhave developediOSandAndroid appsthatyoucanuseon-the- goviayoursmartphonesor tablets.Youcaneventakea photoofyourreceiptwhich canbeuploadeddirectly fromyourphoneonto theapp,makingclaiming expensesafussfreejob! Managerscanalsoviewand approveclaimsfromtheir mobiledevices,meaningthat theysavetimeandyouget yourmoneybackfaster.It’s awinwinsituation!Another bonusisthatyouareable toemailreceiptstoInfor, whichwillbeautomatically loadedontoyourclaim readyforyoutoinputyour specificexpensecategories. Yesitreallyisthatsimple! Currentlywearedesigning thesystemwithInfor,so thatitmeetsallofourCalor needs.Oncewe’rehappyit doeseverythingweneed, wewillmoveintouser acceptancetesting.The planistostartthetestingin Septembertoensurethatthe systemworksandfulfilsour requirementsandallbeing well,itshouldbeavailable tousefromearlyOctober. Weareplanningaphased roll-outacrossthebusiness betweenOctoberand December,whenourcontract withGlobalExpensecomesto anend.Youwillbenotifiedwhen youareduetomakethechange toensurethatthetransition runssmoothlyandyoureceive thebestservicepossible. Wehopethatthesechanges willmakesubmittingyour expenseseasierandsaveyou alotofvaluabletime! Nick’simpressive45daystintonRockallhas recentlywonhimthetitleofEnglishAdventurer oftheYear2015andweareextremelyproud andhappyforhim! BackinJune2014Calor sponsoredNickbyprovidinghimwithenough LPGtolasthimforhisentirestay,aswellasan LPGportablestoveforcookinghismeals.We caughtupwithhimtohearallabouthisRockall challengefromstarttofinish. CONGRATULATIONSNICKONYOUR TREMENDOUSACHIEVEMENT!WEHAVE TOASKWHATMADEYOUUNDERTAKETHE ROCKALLCHALLENGE? I’dbeenlookingforabigchallengeforanumber ofyearsandhaddecidedtoseakayakfrom mainlandScotlandtoSt.Kilda,whenIcame acrossastoryaboutSpanishsailorsbeing shipwreckednearRockall.Mygazewasdrawn westandIquicklydecidedIwantedtovisitand attempttobreakthetwooccupationrecords, setbyTomMcCleanin1985at40dayssoloand Greenpeacein1997at42daysasagroup. COULDYOUTELLUSWHATDAILYLIFE WASLIKEONROCKALL? DailylifeonRockallwascentredonroutineafter readingaboutanexperimentsimulatinghuman traveltoMars.The‘astronauts’involuntarily sloweddowntheirroutinesandfittedtasksto thetimetheyhad,ratherthancompletingjobs concurrently.Imanagedtodothistoacertain extent,forexamplelyinginmysleepingbag foraslongaspossibleeachmorning,spending anhourhavingbreakfast,andhavingsettimes Nick HancockConquerstheislandofRockall Cast your mind back to our summer 2014 Pure Genius edition when we sponsored Nick Hancock to break the record for the longest time spent on Rockall, a tiny isolated island in the middle of the North Atlantic. Since then he has successfully managed to break not one, but two records, including the longest ever solo occupation and longest ever occupation on Rockall! forlunchanddinner.Ialsotriedtoexercise asmuchaspossibleandIcollectedrockand watersamplesforSt.Andrew’sUniversity, invertebratesfortheHunterianMuseum,and conductedaGNSSsurveyforOStoascertain thetrueheightoftherock. WHATPROCESSESWEREINVOLVEDIN CREATINGTHEPODTHATYOULIVEDIN? Initially,afriendofminewhoisanarchitect createdsomepoddrawingsbasedonasmaller versionoftheonethatGreenpeaceused, andfromhereIhadthispricedbyvarious specialistcompanies.Allofthequoteswere fartooexpensiveandsoIbeganhuntingfora suitableobjectthatIcouldmodifywhichwas whenIcameacrossawaterbowser.FromhereI trackeddownthemanufacturerandthankfullyI wasinluck!TrailerEngineeringhadaproto-type ofanewdesignthattheyletmehaveforfreeifI collecteditbeforeitwasshreddedandrecycled. AsyoucanimagineIjumpedattheoffer! OnceIgotthebowserhomethiswaswhere therealchallengebegan.Ihadtomakevarious modificationssuchassourcingyachthatches, fittingplasticflooringtothebase,andinsulating thewallsandceilingwithspray-on-foambefore itwouldbesuitableforlifeonRockall. WHATDIDYOUENJOYMOST ABOUTLIFEONROCKALL? OneofthethingsIenjoyedmostwasthe solitudeoftheisland,Iwouldoftenwatchthe Minkewhalesandsealsforhoursonendand seesunsetsthatno-oneelseonearthhad experiencedfromthisangle. HOWDIDYOUFEELWHENYOU REALISEDYOUHADBROKENBOTH THESOLO&GROUPRECORDS? WhenIeventuallybrokeboththesoloand grouprecords,ondaysfortyoneandforty three,therewasnosenseofelation,theForce 9stormhadknockedthatoutofme!Iwasjust happytostillbeattachedtoRockallandableto raisemyminiaturebottleoffizztotheseagods.I wasalsopleasedtohaveraised£10,000forHelp forHeroes,andrelievedasday45arrivedatthe prospectofreturninghomesafelyaspromised. We would like to thank Kilda Cruise’s for capturing the moment and providing us with Nick’s ascent up Rockall. NICK HANCOCK CELEBRATING HIS RECORD STAY ON ROCKALL NICK’S POD ON THE ISLANDROCKALL ISLAND INFOR UK EXPENSES APP
  • 7. THE MAGAZINE FOR CALOR PEOPLE 1312 CALOR NEWS WELCOME NUTRECO! WearedelightedtoannouncethatNutrecohaveofficiallyjoinedtheSHVfamilyfold! Afterseveralintenseandexcitingmonthsof fact-finding,negotiatingandcreatingrapportwith shareholderswecanfinallywelcomeNutreco totheSHVfamily.NotonlydoesNutrecobring usgreatexposuretoaglobalindustrythatfeeds theworld,butitstrackrecordinsustainable innovationwillbeasourceofinspirationtousall. WHO ARE NUTRECO? BasedinAmersfoort,theNetherlands,Nutreco hasactivitiesinmorethan35countries,and SHVwillwelcome11,000newcolleaguestoits familyofcompanies.LikeotherSHVcompanies, Nutrecoservesanichemarket:itproduces,sells anddistributesnutritionalproductsforfeeding fish,shrimp,poultry,pigs,cattle,sheepandother livestockanimals.Thecompanyhasahistory similartoSHV’s,withitsoriginsinfamily-owned businesses(theoldestestablishedin1899)which overmanyyearswereshapedtoformonegroup. FEEDING THE FUTURE Nutreco’sambitiousmissionisFeedingtheFuture. Thisisnotahollowphrase,butaquestwithamuch deepermeaning.Astheworld’spopulationgrows toanestimatedninebillionin2050,itisbecoming anevengreaterchallengetofeedallthesemouths. Bythattime,anestimated70%oftheworld’s populationwillliveinurbanisedareas,meaning morepeoplewilldependonfewerfarmers. Theriseinincomelevelsforindividualsisanother contributingfactortosustainabilityandasaresult morepeopleareconsumingmeatandfish.As such,livestockproductionandfishfarminghave tokeepupwithsoaringdemand,whichposesa challenge:howdowefeedalltheseanimals,safely andefficiently,withoutwastingpreciousresources? CREATING SUSTAINABLE METHODS Nutrecoprovidessolutionsbyturningbasicraw materialsintothebestfeedforhealthyanimals, ajobwhichcomeswithgreatresponsibilityand facedwithmanydifficulties.Scarcityofresources, foodsafety,animalwelfare,pollution,climate changeandthelossofbiodiversityarejustsome ofthechallengesthatNutrecoareupagainst, buttheyarenotdiscouragedbythis.Instead, theyaspiretobeafrontrunnerinsustainability andpracticewhattheypreachbyimplementing theirstrategiesfromwithinthecompany. Thebusinessoffeedingbothhumansandanimals isanythingbutbasic.Nutrecoemploys400experts workingin11researchfacilitiesworldwidetofind andcreateasolutiontotheproblem.Theirwork iscomplementedbyover60long-termresearch collaborationswithuniversitiesandresearch institutesacrosstheglobe.Thisinnovation programmeallowsNutrecotodelivermorefrom lessandsupportstheirpassionforprogress. SALES MANAGER OF THE YEAR STEVE MINGO SteveMingo,SalesManager,has successfullykepttheCylinderSales Managerroleevolvingwiththe introductionofthesalesperson’siPad. Hisstrongnegotiatingabilitymotivates histeamtoensurethatCalorcustomers alwaysreceivethehighestattention. CALOR CENTRE MANAGER OF THE YEAR WILLIAM NICOL WilliamNicoljugglestheresponsibilities ofmanagingbothGlasgowandAyrCalor Centresaswellasthedirectcylinder businessoperatedoutofGrangemouth’s fillingplant.Heisawell-likedandrespected Managerwithhisstaffhappilygoingthe extramilefortheirboss. COMMERCIAL BULK SALESPERSON OF THE YEAR: GARY BATTISSON Garycappedoffafinesalesyearinwhich hewononequarterlyawardandwas nominatedforanotherbywinningthe covetednationaltitle. Despiteayearframedbylowoilprices Garystillmanaged34oiltoLPGrollovers anddelivered209tonnesofnew volumethroughhisnetworkingand territoryknowledge.Heisacommitted representativetotheCalorCompany Council,andhisawardisareflectionofall hishardwork.WelldoneGary,anicewayto startyour35thyearwithCalor! DOMESTIC BULK SALESPERSON OF THE YEAR IAN DIGBY He’snostrangertoappearingatthe annualawardsand2014sawIanpickup theDomesticawardagain. Hisimpressive performancecontinuedwith147%over targetindomesticnewbusiness,196%over targetinDirectDebitsand103%overtarget inboilersales. Hisdriveisneverending andhestrivestomeetthecustomer’s expectationsineverythinghedoes.  CYLINDER SALESPERSON OF THE YEAR AND SALESPERSON OF THE YEAR LINDA TALL Lindaconsistentlyperformsatahighlevel demonstratingherwealthofskilland expertisenotonlyinherownterritory butacrossthebusinessnationally.Linda’s salesperformancein2014wasoutstanding andshedeservedlywonboththeNational CylinderSalesAwardandthehighlyprized CalorSalespersonoftheYearAward. SALES&MARKETING CONFERENCEAWARDS MALCOLM BEACHAM CHARITABLE GIVING AWARD DANNY HUDSON Danny’sawardreflectshiscontinued commitmenttoraisingmoneyforvarious worthycausesincluding,theCharlieHebdo UnityRunandTheOutlawTriathlon.What awell-deservedawardforCalor’saction man!The£2000charitydonationwassplit asDannydecidedtodonatetoTheNational AutismSocietyandMindwhowereboth overthemoontoreceivethedonation. TEAM OF THE YEAR SOUTH EAST COMMERCIAL TEAM Theteam,headedbyJeffPenfold,was facedwithtoughoiltargetssetinJanuary 2015.Tomeetthesetargetstheysetup regulardedicatedoildaystomeetgoals, whichresultedintheteamachievinghalf ofallcommercialoilrolloversin2014. CUSTOMER SERVICE AWARD ELLAND COC CongratulationstoNormaJaggerandher CustomerServiceteamatEllandCOC, whotookover29,000callsin2014and thisyearsavedanimpressive86%oftheir domesticthreattoterminates.Thenumber ofcomplaintstheyreceivedasapercentage oftheircustomerbasefellby50%and increasedtheircomplimentsalmostfivefold. TELESALES AGENT OF THE YEAR HANNAH ROWE CongratulationstoHannahRowe,who wontheTelesalesAgentoftheYearaward for2014.Hannah’sawardisaresultofher focus,driveanddetermination,withtargets reachedandexceededineveryquarter throughout2014.Shehasgeneratedmore customercomplimentsthanthetelesales teamhasexperiencedbefore.Wecertainly areproudofher,welldoneHannah! AnightofHakaWarriordancingandawards This year’s Sales & Marketing Conference returned to Celtic Manor on 19th March to celebrate the success of 2014 and to look at what’s to come in 2015. TheconferencekickedoffwithStephen RenniewhogaveanupdatefromSHV andtalkedaboutthethemesofwinning andretention.CloselyfollowedbyAndy Brothertonandthemarketingteamwho talkedusthroughtherationalebehindthe re-branding“PutsomeCalorinyourlife” andhowournewimagehadbeenreinforced withinthecompanythusfar. Thedaywassplitintothreemainsections, RuralEnergy,InnovationandTheCustomer. AlastairLovellheadeduptheRuralEnergy sectionandspokeabouthowwecan positivelyengagewiththeeverevolving ruralcommunities.Theinnovationsection wasfacilitatedbyProfessorClarence Stanton-Island(AKASteveDoggrell)with presentationsonnewappliances,Biopropane, ADBiogas,transportandmCHP.Stewart Woolleywrappeduptheday,hewasjoined byarangeofpresenterswhocoveredthemes acrossbulkandcylinders,honinginonthe customerandthestrategygoingforward. AsakeenadvocateforAutogas,Quentin Wilsonwasthisyear’ssurpriseguest speaker,andheprovedtobeanenlightening entertainer.Thisyear’sconferencecoincided withtheBBC’sinternalinvestigationinto JeremyClarkson,needlesstosayhehad someinterestingexperiencesofworkingwith Jeremytosharewithacaptivatedaudience. Nowitwouldn’tbeaCalorconferencewithout asmallinjectionoffunwouldit?Soafter lunchthedelegateswerere-energisedbya performancebyMaoriHakaWarriors,who managedtogettheconferenceontheirfeet toperformtheHakathemselves!Therewerea fewpromisingperformancesbutlet’sjustsay nooneshouldgiveuptheirdayjobs! TheconferenceconcludedwiththeSales awardsandtheeveningprovidedan opportunitytohonourSteveSulleywhowas retiringafteranimpressive37yearsofservice.  WILLIAM NICOL – CALOR CENTRE MANAGER OF THE YEAR GARY BATTISSON – COMMERCIAL BULK SALESPERSON OF THE YEAR LINDA TALL – CYLINDER SALESPERSON AND SALESPERSON OF THE YEAR
  • 8. THE MAGAZINE FOR CALOR PEOPLE 1514 CALOR’S 2015-2017 SUSTAINABILITY STRATEGY Thestartofanewyearmeansthebeginning ofnewresolutionsandin2015we’ve donejustthat!Ournewsustainability strategyisthemostambitiousCalor haseverbeen,with5sustainability sections,16targetareasand25KPIs. STRATEGY DEVELOPMENT Wewantedtomakesurethatournextthree yearstrategywasrelevant,meaningfuland transparent,soweassembledkeystakeholders todiscussthedirectionofoursustainability strategy.Togetherwithamaterialityexercise, wegatheredquantitativeandqualitative dataontheissuesthatareimportantforthe businessandourstakeholders,andcentred ournewtargetsaroundtheseresults. Sothatwecancontinueoursustainability successandfulfilournewstrategy,each targethasbeengivenanowner.Thiswill ensurethatannualprogressreportsare createdandrelayedtoallstakeholders toinformthemofourprogress. WewouldliketoinviteeveryonetoreadCalor’s 2014SustainabilityReview.Youcanfinditon theSustainabilitySectiononCOLINoron Calor’swebsite:www.calor.co.uk/sustainability Ifyouwouldliketoprovideuswithfeedback orproposenewprojectswhichyouthink canmakeCalorevenmoresustainable, emailsustainability@Calor.co.uk SUSTAINABILITYMEMORIES&HOPES MY FAVOURITE SUSTAINABILITY MEMORY CALOR’SFIRSTCORPORATE RESPONSIBILITYINDEXSUBMISSION In2012IjoinedCalor’sCommunication graduateprogramme,wheremyfirst jobwastodeliverCalor’sfirstCorporate ResponsibilityIndexsubmission.This involvedconductingadetailed500 samplequestionnaireaboutCalor’s sustainabilitymanagement. Afterfourlonghardmonths,I developedasoundunderstandingof Calor’ssustainabilitymanagement, andourstrengthsandweaknesses. Sincethen,Calorhasobtainedaclear anddirectvisionoftheprojectsneeded forustobecomeasustainablebusiness. Currently,weareontracktostrengthen keyareasandwenowhaveanambitious sustainabilitystrategywith25KPIs thatwewanttodeliverby2017. TheCorporateResponsibilityIndexnot onlymarkedaveryimportantstepin Calor’ssustainabilityjourney,butalso instilledwithinmeasenseofdedicationto makeCaloramoresustainablebusiness. MY SUSTAINABILITY HOPE INCORPORATIONOFSUSTAINABILITY INTOALLBUSINESSPRACTICES Tomostpeoplesustainabilityis oftenseenasabuzzwordandto mostacademicsaconcept.Iwould personallyliketouseitasanadjective. Infiveyears’timeIwanttobeableto describeCalorasasustainablecompany thatintegratestheconceptofsustainability inallitsprocesses,andthroughoutits wholevaluechain.Itneedstobeaconcept thatisintegratedintheDNAofCalor’s corporateculture,andentrenchedin themind-setofeveryemployee. IwouldlikeCalortobefullycommitted tofindingnewlowercarbonand renewablefuelsforourcustomersto reduceourproductionofCO2and othergreenhousegases.Inturn,this wouldallowCalortomakeapositive contributiontosocietyinthecommunity, workplaceandmarketplace,butmore importantlyintheenvironment. Calorlaunchesitsmostambitious Sustainability Strategytodate! CALOR HAS A CLEAR VISION: to be recognised as the Sustainable Energy Company of Choice for rural Britain. Backin2011Calorsetthefirstsustainability strategyand2014sawtheculminationofthis threeyearplan.Intotal,wesetourselves18 targetsintheareasofenvironment,innovation, community,workplaceandmarketplace. Youwillbegladtoknowthatwesuccessfully achieved12outof18targets–abigthankyouto everyonewhohelpedusreachthesetargets! CALOR SUSTAINABILITY Sustainabilityupdate Read on for the all the latest news and updates in support of our commitment to sustainability and responsible business… Make itLast As a family company SHV also takes a personal approach when looking at sustainability. The current generation of shareholders aspire to pass the company on to the next generation in a better shape than when they inherited it. So,thisyearmorethaneverbefore,SHVis goingtofocusoninnovationsthatresultin moresustainableproductionandoperations. Inordertoachievethis,SHV’sambitionisto devisenew,innovativeprocesses,procedures andproductdevelopmentthatwillleadto concretebenefitsforourbusinesseswithout damagingtheenvironmentaroundus. The‘MakeItLast’campaignaimsto inspireallbusinessunitsonsustainovation (sustainability+innovation)andtolook atwaysthatwecanallcontributetomake positivechanges.Overthecomingmonths youwillhearmoreaboutthiscampaignand howyoucangetinvolved,sostaytuned… CALOR’SNEWAREASOFFOCUS CALOR’SKEYACHIEVEMENTSFOR2011-2014 6.7%carbonfootprintreduction 9.2%fleetsizereduction 793totalvolunteeringdays 80%inthe2013Business InTheCommunityCorporate ResponsibilityIndex £121,000raisedforCalor’s corporatecharities 84%engagementscoreinCalor’s EmployeeEngagementSurvey ‘Big tick’forCalor’sfuel povertyprogramme‘FREE’ Becomea Sustainability Champion! No strategy is successful without implementation or champions who live and breathe our sustainability values. So, we are looking for passionate individuals who would like to get involved in championing targets at local sites, and get involved in strategy development. Haveyoubeenasecretsustainabilitychampion forallthistime?Speakoutandhelpleadand influencethesustainabilitychangeCalorneeds. Emailsustainability@calor.co.uk ifyouareinterested. Sustainability Week During15th-19thJunewe celebratedCalor’snewstrategy withaweekfullofquizzesandidea generators.Thankyoutoeveryone whotookpart,thedaywasagreat successandtherewasagreat senseofteammoralesharedbyall! Thewinnerswereannounced onCOLINearlierthisyear,well donetoeveryonewhotookhome theirlove2shopvouchers! CAROLYN GARDNER, CORPORATE SOCIAL RESPONSIBILITY EXECUTIVE
  • 9. THE MAGAZINE FOR CALOR PEOPLE 1716 CALOR REWARDS FORHIS‘EXCEPTIONALCONTRIBUTION’ ADAM ROE, CUSTOMER SERVICE AGENT, STONEY STANTON Nominated by Kelly Stone, Customer Services Agent, Stoney Stanton. Adamwasnominatedinrecognitionofallofhis hardworkduringthetimethattheCustomer ServiceTeamLeaderwasabsent.Hewasalwaysin earlyandreadytohelpthroughoutthisparticularly busytimeandmanagedtheteamfantastically. Adamnotonlycontinuedtocompletehisown workbutalsotookituponhimselftomanage theresponsibilitiesofaTeamLeadersrole. FORHIS‘EXEMPLARYCUSTOMERFEEDBACK’ ANDY BUCKNALL, CUSTOMER ENGINEERING Nominated by Jeff Penfold, Area Sales Manager. AndyhasbeenawardedaCalorStarafter completinganinstallationwhichexceededthe customers’expectations.Hewascommended bythecustomerforbeingawonderful advocateforCalorGaswhotookprideinhis jobthroughouttheentireinstallation. FOR THEIR ‘RESILIENT ATTITUDE’ BRIAN RUST and PAWEL SENDEROWSKI, ABERDEEN CALOR CENTRE Nominated by Susan Patterson, Team Leader, Aberdeen Calor Centre. BrianandPawelhavebothreceivedCalorStar’sfor boththeirabilitytoovercomeanyobstaclesputin theirway,andtheirenthusiasmtorisetoachallenge. Thisawardhighlightstheirdeterminationafter satisfyingalldeliveriesinthefaceofbeingshort staffed,andavehicledownoveralocalbankholiday. FOR HIS ‘EXCEPTIONAL ENTHUSIASM’ MO MUGHAL, PLANT MAINTENANCE TECHNICIAN, PORT CLARENCE Nominated by Paul Smith, Senior Engineer, National Engineering, Tachbrook Park. MohasbeennominatedforaCalorStarafterhis exceptionalenergyandenthusiasmduringabusy periodwiththeNationalEngineeringprojects wherehefabricatednewbreakawaycoupling supports.Moassistedintheisolationandde- commissioningforthepipingworks,anddesigning theplatformsfordriversloadingbays.Aswellas thefabricationofthecoverforthenewpump! FORHER‘EXCELLENTMANAGEMENT’ CLAIRE ZIOBRY, NATIONAL TRUNKING ADMIN, IMMINGHAM Nominated by Martin Riman, Senior IT Support Analyst, Tachbrook Park. Claire’sStarcomesaftershehashelpedimmensely bymanagingITattheImminghamsite.Immingham isourcoresupplylocationandwithoutthe workingsystemsthatClairemanageswewould bevulnerableinourabilitytokeepoperational locationssuppliedwithpropaneandbutane. FOR HIS ‘OUSTANDING KINDNESS’ JAMES POOK, ELLESMERE PORT Nominated by Derek Middleton, Distribution Team Leader, Ellesmere Port. JamesreceivedhisStarforhelpingadrivergetout ofaprecariouslyplacedvehicleaftergoingoffthe roadinseveresnowconditions.Jameslookedafter thedriverkeepingthemsafeandwarmuntilthey werecollectedbyafamilymember.Hisbehaviour exemplifiestheCalorStarqualitiesofshowing commitmentandgoingtheextramileandofbeing approachableandfriendly.Thisselflessactled thedrivertocommentthatJameshadrestored herfaithinhumankindness.Whatahero! FOR HIS ‘GO ANYWHERE ATTITUDE’ NOEL LOUGHREY, ELLAND Nominated by Tahir Sajawal. NoelexemplifiedtheCalorStarethosof“being committedandgoingtheextramile”afterhe completed68deliveriesacrosstwocaravan parksinoneday.Noel’scommitmenttohisrole shonethroughafteroffroadandsupplyissues meantthathecompletedthesedeliveriessingle- handedlyjusttoensurecustomersgottheirgas. FOR THEIR ‘ABOVE & BEYOND WORK’ MANDY THOMPSON and POLLY WALSH, PAYROLL OFFICERS TACHBROOK PARK Nominated by Sarah Woodward. Mandy&PollybothreceiveCalorStarsafter consistentlygoingaboveandbeyondto deliverdeadlinesthatensuretheteamare paidcorrectly,ontimeandcompletingthe requireddocumentsforthesepayments.This awardhighlightstheirtremendousteamwork whichmakesthemsogoodatwhattheydo. FORTHEIR‘TEAMWORK’ NIGELGEORGE,MARKPYPER,MARKHOLYLAND, ANNE NICHOLSON, MARK KIDD, MARTIN COOK, PHIL BROOKS, ANDY ALLAN Nominated by John Chambers, National Trunking/Cap, Stoney Stanton. TheteamreceivedaStarafterworkingtirelessly toensureoursuppliesweremaximisedduring adifficultperiodwherewewerefacedwitha shortage.Theircommitmentandpositiveattitudeis aresultofconsistenthardwork,greatplanninganda willingnesstogotheextramilewitha24/7approach totheirresponsibilities,individuallyandcollectively. FOR HIS ‘WILLINGNESS TO GO THAT EXTRA MILE’ NIGEL HEALDON, DRIVER, NEATH COC Nominated by Michele Twomey, Customer Services Team Leader, Neath. NigelreceiveshisCalorStarafteracceptingacallat 4:30pmonChristmasEvewhenacustomerranout ofgasduetoafaultygauge.Hewastheonlydriver leftintheyardandofferedtogobackouttomake thedeliverytoacustomerwhowasexpectingfamily overfromAmericatospendChristmaswiththem. FOR HER ‘OUTSTANDING CONTRIBUTION’ SARAH THORNING, CYLINDER SALES SUPPORT, PLYMOUTH Nominated by Chris Pipe, Cylinder Sales Rep, Aberystwyth Calor Centre. Sarahwasnominatedforthisawardafterher continualabilitytogetthejobdonewithout questioning.Shehashadacriticalinvolvementwith severalprojectsandhassuccessfullyjuggledher dailyworkloadalongsidethreeseparatesalesteam areas.Sarahcompletesallherworkwithasmile onherfaceandisaninvaluableassettoCalor. FOR HIS ‘COMMITMENT TO CUSTOMER SERVICE’ ALAN BRIDGE, CUSTOMER SERVICE TEAM LEADER, SAXHAM Nominated by June Reeder, One Shop and Support Team Leader, Tachbrook Park. Alan’sCalorStarwasnominatedtocommendhis hardworkforcompletingacustomerorderforthe deliveryofamobileheaterinhisowntimeandcar. FOR HER ‘INTUITIVE ABILITY’ SARAH WIELAND, CUSTOMER OPERATIONS AGENT, ELLAND COC Nominated by Rowena Sheard, Customer Engineering Administration, Elland COC SarahwasnominatedforaCalorStarafter impressingSalesProfessionalRobBenson, withherabilitytoidentifywhenaction neededtobetakentopreventacustomer terminatingtheircontractwithCalor. Sarahcontinuallyaimstoprovidethebest possibleservicetoourcustomersandher awardisparticularlywelldeserved! FOR HIS ‘ADMIRABLE PERFORMANCE’ RICHARD KING, DRIVER, ELLAND Nominated by Tahir Sajawal, Distribution Team Leader, Elland. Richardreceivesthisawardafter demonstratingprofessionalanddiligent behaviourwhenhewascalledupontoattend anemergency.Morrision’smanagement teamwereextremelycomplimentaryinthe mediacoveragefollowingtheincidentand presentedCalorinafavourablelight. FOR HIS ‘FIRST CLASS ATTITUDE’ LAURENCE CHAPMAN, PLANT SUPERVISOR, SAXHAM DIRECT Nominated by Carolyn Gordon, Transport Supervisor, Saxham Direct. LaurencewasnominatedforaCalorStar forhisoutstandingcontributiontoCalor afterrespondingtoanemergencysituation onaSundayeveningwithafirstclass attitudeandcommitmenttothejob. FOR THEIR ‘REACTIVE SAFEGUARDING’ MICHAEL DALES, ELLEN HAWKINS, MARY HAWKINS, ROB WOODS, READING CALOR CENTRE Nominated by Lynn Burford, Health and Safety Advisor, South West. ThisteamreceiveaCalorStarfortheir abilitytoactquicklyandprofessionally, implementingemergencyarrangements inasituationwithabonfirethatcouldhave beenlethaltotheneighbouringsite. FOR HER ‘NOTHING’S TOO MUCH TROUBLE MENTALITY’ LOUISE KERSHAW,CALOR CENTRE ASSISTANT, STONEY STANTON Nominated by Anthony Darlow, Calor Centre Customer Assistant, Stoney Stanton. LouisehasbeennominatedforaCalorStar aftersherecentlytrainedthreenewmembers ofstaffaswellasactingasamentorforthem. Sheensuredthatinthefaceofthisadditional responsibilityherprimaryrolecontinuedtobe completedtoanexceptionallyhighstandard. BrightestStars! A huge congratulations to this year’s Calor Stars who have gone above and beyond in the name of Calor… TALK THE TALKWITHTALKBACK You’ve been a busy bunch since the last edition of CALORlife having received 82 new ideas, with a total of 8 having been accepted for adoption across the business. However,themostexcitingupdateisthatwehavenowawardedquarterly winnersfor2014!Pleasejoinusincongratulatingthefollowing… ANDREW STOUT DAVID PUGH & LEO PUGI STEPHEN READ RACHEL HEYES QUARTER 1 1ST PLACE–BACK ORDERS–AndrewStout. IDEA:Ifacylinderordercannotbefully delivered,anotherordershouldbe automaticallygeneratedonE1forthe remainder.RESULT:Improvescustomerservice, increasessalesandreducespaperwork. 2ND PLACE–TANK TRANSFER–DaveEdwards. IDEA:Whenundertakingtank‘transferin’visits, engineersshouldcommunicatebacktotransfer team/engineeringwhetherthetankhasabottom checklock.RESULT:Improvestanktransferprocess asitiscompletedmuchquicker.Asaresultmore installswillbecompletedandcraneabortscanbe avoidedwhentheyattendsiteandareunableto pumpoverthegas. 3RD PLACE–STATEMENTS FOR DIRECT DEBIT CUSTOMERS–TheresaCrane.IDEA:Putanoteon thebottomofDirectDebitcustomer’sstatements stating‘‘Youdonotneedtodoanythingasyoupay bydirectdebit’,thiswillstopconfusionwhenthey seetheremittanceadviceslipatthebottomofthe statement.RESULT:Improvescustomerexperience, reducesnumberofcallscominginandstopscomplaints. QUARTER 2 1ST PLACE–PORTABLE HAND PUMP FOR FLOODED UNDERGROUND TANK– DavidPughandLeoPugi.IDEA:Usinghand heldpumpstobailoutfloodedturretson undergroundtanks,insteadoftryingtouse variousreceptaclesandfailing.RESULT:Avoids aborteddeliveries,upsettocustomer,saveson fuel,driver’swages,andwearandtearonvehicle. 2ND PLACE–NON DELIVERY NOTES–BenParker. IDEA:AdapttheOBTCtoprintoutnondelivery receiptstoputthroughcustomer’sdoors,with detailsofthedriver,reasonfornon-deliveryand depotdetailsthatstatethedeliverywillberearranged forthenextlocaldeliveryday.RESULT:Improves customerservice,keepsthecustomeruptodate, savestimeandmoneyonneedlessphonecalls. 3RD PLACE–GAS LEAK DISCOVERY & CUSTOMER ADVICE–DesBroom.IDEA:Amendthedelivery wallettoleavespacefordriverstorecorddetails ofanyreportedgasleakstotheemergencyline, withsafetyinstructionsandthenextsteplistedfor thecustomer.RESULT:Improvesbothdriverand customersafetyawareness,increasedprofessional communicationwithourcustomerswhilstavoiding thechancesofdissatisfaction. QUARTER 3 1ST PLACE–INTERNET ORDERS IMPROVEMENT–StephenRead.IDEA:Add anadditionallinetointernetorderstoallow customerstostateiftherearevehicleaccess issuestotheirpropertyorspecialdelivery instructions.RESULT:Improvesourchancesof successfuldeliveriestofirsttimecustomers. 2ND PLACE–STICKERS–NicolaJackett. IDEA:Producegreenandwhitestickerstomaskoff oldstickersoncustomer’stankswhentheytransfer in.Thisprovidesuswithaclearsurfacetoplacethe ‘Calor’sticker.RESULT:ImprovesCalor’simage creatingamoreprofessionallookofthetankforthe customer. 3RD PLACE–WAKE UP CARDS–FionaSmithson. IDEA: Arrangeforautomaticletterstobegenerated afterthewakeupcardisupdatedandreturnedto Calor.RESULT:Improvescustomerservice,sothat theydon’thavetoringustomakesurewehave receivedthereturnedwakeupcard. QUARTER 4 1ST PLACE–CAGE CODE–RachelHeyes. IDEA:Givecylindercagesacodewhichispicked uponparagon,thedriverwillthenseeontheir loadsheetthattheyneedtoleaveenoughroom onthevehicleforthecage.RESULT:Reduces thechancesofthevehiclesbeingoverloaded, whilstallowingforacagedeliveryrecord. 2ND PLACE–BULK GAS ORDERS–KathWatson. IDEA:Allowthespeedorderentryscreentoshowthe gasusecode,sothatitispossibletotellbyanaddress ifabulkgasorderhaspriority.RESULT:Improves customerservice,distributioncosts(lesslikelythata divertwillbeneeded). 3RD PLACE–INTERACTIVE BILL–NormaJagger. IDEA:ProvideaninteractivebillonCalorAccount onlinetoprovideafullexplanationtothecustomer. RESULT:Improvescustomerexperienceastheycan understandtheirbill. STAY TUNED FOR THE ANNOUNCEMENT OF ‘IDEA OF THE YEAR’ WHICH WILL BE ANNOUNCED ON COLIN IMMINENTLY…
  • 10. THE MAGAZINE FOR CALOR PEOPLE 19 HUMAN RESOURCES 18 PensionUpdate “A generous pension and a financial education programme help to keep Calor Gas’ staff motivated.” For those of you who aren’t familiar with the Pensions Insight Magazine, then this was the headline summary from their recent interview with Calor FD Adam Thompson in the May/June edition of the magazine. Theinterviewlookedattherecentpensions freedomsbroughtinbythegovernmentfor definedcontributionschemes,andthelikely impactonboththecompanyanditsemployees. Someofthechangesincludeenablingmore freedomforretireestodowhattheylikewith theirpensionpot,ratherthanjustbuyingan annuityashastraditionallybeenthecase.  Over1,100ofyouaremembersoftheScottish WidowsPensionScheme,thankstotheCART group,andoverthecomingmonthsandyears theywillcontinuetokeepyourbestinterests atheart.Thisincludeslookingatthebestway tocommunicatetheoptionsavailabletoyou whenyoureachretirement.Theyarealsokeen toensurethatthereisadviceavailablewhenever makingfinancialdecisionsforthefuture,sothat youarenotvulnerabletoanypensionscams. Ifyouaregoingthroughtheprocessof retirementandhaveanyquestions,pleasedo nothesitatetocontactthePensionsTeam inHRoranadvisoratCART.Keepaneyeout forcommunicationsbypost,onCOLINand infutureeditionsofCALORlifeconcerning pension’supdates. NEWSTARTERS Please join us in welcoming the latest new starters to the Calor fold. MATTHEW HICKIN Sales&Marketing Director TachbrookPark THOMAS HOWARD VehicleMaintenance Technician,Immingham NATHAN MCGREGOR Administration Assistant TachbrookPark DARREN ROE CalorCentre ServiceAssistant, Sittingbourne LEE CRELLIN CalorCentreService Assistant,Kendal LYNDA ADAMS CustomerOpsAgent CorytonDirect ALEXANDER BRIGGS Driver,HomeHeat MARK DIXON Driver,EllandDirect PAUL SYKES Driver StoneyStantonDirect ANTHONY BELL Driver,SaxhamDirect DARREN REAR PlantController StoneyStantonDirect SIMON HANFORD PlantController,Neath NADINE PARSONS TelesalesAgentLv1 TachbrookPark SHAUN BARTLETT SalesProfessional, HomeBased DYFED JONES CylinderSalesperson HomeBased LOUISE LOWNE Driver,SaxhamDirect EVAN EDWARDS CalorCentreService Assistant,NorthWales RICHARD POTTER Driver,SaxhamDirect MARTIN BATTEN GasServiceEngineer– Multi,HomeBased CRERIE COURTNEY AdministrationOfficer CanveyIsland JAMIE PRICE GasNetwork EngineeringAssistant, HomeBased MICHELLE PHILLIPS CustomerService Agent,CorytonDirect ARANDEEP AUJLA VehicleAdministrator TachbrookPark ALEX SALT HRAssistant- BusinessSupport TachbrookPark ASHLEY PAYNE SalesProfessional– NationalAccounts HomeBased EMMA BONIFACE CustomerSupport Agent,TachbrookPark JOHN-PAUL MURPHY CalorCentre CustomerAssistant PortClarence RICHARD WARREN Driver,SaxhamDirect RUSSELL DAVIES ProjectEngineer HomeBased MICHAEL HODGES GasServiceEngineer– Multi,HomeBased STEPHEN DARBYSHIRE CalorCentreService Assistant,Blackpool KARL PASSEY CalorCentreService Assistant,Manchester MARK BURLEIGH CalorCentreService Assistant,Cranbrook SEBASTIAN SLAPA CalorCentreService Assistant,Barnsley PAUL EVANS VehicleMaintenance Technician,Neath ROB SAMS Paralegal TachbrookPark GARY NICHOLS PlantController Plymouth LISA CARTER HRManager– Reward&Payroll TachbrookPark WILSON KATIE HRAdvisor– Development& Resourcing TachbrookPark RACHAEL URWIN HRManager– Development& Resourcing TachbrookPark STEVEN NOON CalorCentreCustomer Assistant,Liverpool DEE JACKSON CalorCentre CustomerAssistant StoneyStantonDirect COLIN FREEBURN PlantController GrangemouthDirect GARY BATTISSON, 45 YEARS’ SERVICE CHRIS LAZENBY, 35 YEARS’ SERVICE LONGSERVERS Here at Calor we appreciate dedication and loyalty so please join us to congratulate our latest long servers – pictured here and overleaf. BullsEye CALOR REWARDS YetagaintheBullseyeteamhasseenanincreaseinsubmissionsforthelead generationscheme,itseemsasthoughmoreofyouarebeingchallenged tospotcompetitorLPGtanksorcylinders,andwecouldn’tbehappier! Asyoumayknowbynow,theBullseyeschemeisasimplewayofearningextramoneyby submittinganysightingsofLPGorcylindertanksthatbelongtoourcompetitors.Lead generationisahugefocusforCalorandwe’vebeenpromotingtheschemeatboththeSales andMarketingConferenceandmorerecentlyinStephen’sblogonCOLIN. FROM JANUARY TO APRIL 2015 WE’VE SEEN: 466submissionsintotal 255ofwhichwerebulk 211ofwhichwerecylinder 300weresuccessfulleads–whichisabrilliantpassrateof64% Atotalof£1200hasbeenpaidouttoover30employees Fiveemployeeshavespottedover10successfulleadseach–oneof theseemployeeshasspottedover100! Sounds like something you want to get involved in but you’re not sure how to access the Bullseye website? LinkscanbefoundonCOLINinthequicklinksbaratthetopofthehomepageor alternativelyontheStrategyteampage. Youcanalsoaccessthewebpagefromyourownsmartphone,tabletorcomputer.It’s evenaccessibleoutsideoftheCalornetworktomakesubmittingyourspotseveneasier. Simplygoto:www.calor.co.uk/bullseyetofilloutthedetails. TermsandConditionsfortheschemecanbefoundonCOLINontheBullseyepage. LATESTNEWSANDUPDATESFOR CALOR ACCOUNT ONLINE We are delighted to tell you that 2015 has got off to a flying start with the Calor Account Online Incentive scheme, and after six months you’re all still on a roll! With so much success from the incentive you can imagine we have a lot to update you on, so let’s get cracking! FirstlywewerehappytowelcometheCustomer EngineeringteamtotheschemeinFebruary whomadeagreatstartbysubmittingcustomers straightaway.Keepupthehardworkguys! AfterwinningtheEndofYearteamprizefor 2014Neil,NormaandtheteamatEllandspent aneveningatalocalrestaurantfilledwithfood, drinks,laughsandlivemusic.Bythelooksof thingsafantastictimewashadbyeveryone– welldoneagain,youreallydeservedit! 2015welcomedasecondprizespotforeach quartersonowthereisevenmorechancefor youtowinsomefantasticprizes! Inquarteroneourfirstplacewinnerfor2015 wasCarrieMainwaringatFawley,whoopted totake£300inLove2Shopvouchersasher prize.OursecondplacewinnerwasTimLeahy atEllandwhowon£50inLove2Shopvouchers. Welldoneboth! InthesecondquarterwerewardedSheila RayneratEllandwiththefirstprizeof£300 vouchersandSianCardyatFawleywonthe secondprizeof£50Love2Shopvouchers. Congratulations! AswemoveintoQ3wearekeentoseethis competitivenesscontinue! We are happy to re-introduce the caption contest which hasn’t been featured in a Calor magazine since the 1980’s. We have rummaged through the archives and found some old Calor photos, if you see anyone you know, please get in touch! Foryourchancetowina£20 LOVE2SHOP VOUCHERpleasesend yourcaptionsandcontactdetailstocalorlife@calor.co.uktoenter. Good luck! CALOR ACCOUNT ONLINE Bulletin CALORCAPTIONCONTEST
  • 11. ROY DODD, 10 YEARS’ SERVICE HUMAN RESOURCES JASON VENTON VehicleMaintenance Technician CorytonDirect BEN CASBON EngineeringAssistant HomeBased TREVOR TULLOCH PlantController GrangemouthDirect RICKY MILLS Driver,SaxhamDirect DANIEL MORGAN PlantController StoneyStantonDirect MOVERS & SHAKERS Congratulations go to the following promoted colleagues: INDERDIP GAKHAL SeniorAnalyst Programmer TachbrookPark JAMES PERRY SeniorGasEngineer Homebased ROSS GREGG DistributionAnalyst TachbrookPark RACHEL HOOKER CreditControlTeam Leader,TachbrookPark MARK KIRBY CalorCentreTeam Leader,Kendal JOHN MURRAY ReliefCalorCentre Manager,Homebased MARK YEOELL LeadProjectEngineer– North,Homebased STEVE SAUNDERS LeadProjectEngineer– South,Homebased COLIN CRANE LeadProjectEngineer– Development Homebased HENRY PRICE AssistantBusiness Accountant TachbrookPark GARY EVANS CalorCentreTeam Leader,Caernarfon BRAD MOSEY CustomerEngineering OperationsManager Homebased VICKY WALSH FunctionsFinance Manager TachbrookPark MARY YALLOP AssistantAccountant TachbrookPark KATIE WOODS CSCAgent TachbrookPark JESS WHEELHOUSE HRAdvisor– EmployeeRelations TachbrookPark For their recent secondments we wish good luck to: LUKE BOOKER LegalAccounts Coordinator TachbrookPark LYDIA POWELL CreditController TachbrookPark ROSS WARNER CalorCentreTeam Leader,Truro ANDREA PELLING AssistantHRAdvisor &PAtoHeadofHR TachbrookPark Congratulations goes to the following colleagues for their secondments that have been made permanent: GINA ROCHE National AccountsManager Homebased MICHAEL MULLANEY TerminalController CanveyIsland STUART BICK Installations TeamLeader TachbrookPark Good luck also goes to the following colleagues for their recent transfers: NEIL PRESTON CalorCentreManager Potteries ROBERT VAMPLEW ElectricalTechnician CorytonDirect CLARE VARNEY CustomerServiceAgent TachbrookPark SARAH HARRIS Operations ProjectsSupervisor TachbrookPark JESSICA CHEUNG Operations ProjectAnalyst TachbrookPark JOANNE BURTON BusinessAccountant TachbrookPark SAM YEOMAN CalorCentre TeamLeader Wandsworth GREGOR DALGLEISH CommercialBulkSales Manager,Homebased PHILIP CLAYTON PumpOperator, Cranbrook WAYNE HANCOCK SeniorGasEngineer Homebased JOHN WILLIAMS CalorCentreService Assistant,Caernarfon IAN COLLINS CustomerOperations Manager,Stoney StantonDirect GULNAR GOVANI PAtoOperations Director TachbrookPark MOLLY QUIRKE TelesalesAgent TachbrookPark SACHA NAGRA TelesalesAgent TachbrookPark JORDAN TREE PlantManager StoneyStantonDirect JOSEPH TAYLOR InternalAuditor TachbrookPark MARC PHILLIPS CylinderSalesperson Homebased HARJIT JOHAL TrainingCoordinator TachbrookPark JOHN NICKLIN ProjectEngineer TachbrookPark SOPHIE SEWARD Supply&Logistics Analyst TachbrookPark SAMIRA WARSAME AssistantAccountant TachbrookPark JOHN WILLIAMS CalorCentreService Assistant,Caernarfon ANDREW WALLING FinancialPlanningand AnalysisSeniorAnalyst, TachbrookPark VICKY WALKER HRAdvisor– Development& Resourcing TachbrookPark RETIREMENTS We would like to say many thanks and best wishes for the future to the following for their service over the years. STEVE SULLEY SeniorSalesProject Role,TachbrookPark BOB SMITH CalorCentreManager Potteries ALBERT WALKER DistributionManager BudgetGas PETER NOTTON FinancialController TachbrookPark DAVE EVANS FleetMaintenance Manager,Neath OBITUARIES Our thoughts and condolences go out to the family and friends of our past Calor Colleagues. SHEILA HUNT Retiredin1991 fromSlough HARRY MOUNT Retiredin1987from NorthWestRegional Office PETER ALLEN Retiredin1987, Marketing ALAN LONG Retiredin2004from ClaydonTransport NIGEL COLE Retiredin1996from Plymouth EVELYN STEWART Retiredin1989from Perth,CalorCentre JAMES ROBSON Retiredin1989from Edinburgh,Calor Centre MICHAEL FORD Retiredin1997from BoroughGreen, Engineering RODNEY HAMMOND Retiredin2004from SouthernRegion ROBERT PERRY Retiredin2003from GrangemouthDirect JOSEPH GRANT Retiredin1982from Manchester FRANK DILLON Retiredin2001from StoneyStantonDirect DOUGLAS JONES Retiredin1992from EllesmerePort ROBERT SCOTT Retiredin1994from NorthernIreland GEORGE CHRISTIE Retiredin1989 fromPerth ANGUS GREGOR MACGREGOR Retiredin1990from Slough,Technical Services ALAN EWALD Retiredin2003 fromFawley PETER WALLACE Retiredin1992from SaxhamDirect 20 NICK SMETHHURST, 25 YEARS’ SERVICE COLIN CONNELLY, 25 YEARS’ SERVICE THE MAGAZINE FOR CALOR PEOPLE 21 BOB SIMMONDS, 20 YEARS’ SERVICE ALAN DODSON, 10 YEARS’ SERVICE DOMINIC HALPIN, 10 YEARS’ SERVICE RUBY AUTWAL, 10 YEARS’ SERVICE LEE WORSLEY, 10 YEARS’ SERVICE LAWRENCE FEVRIUS, 10 YEARS’ SERVICEROY PASSE, 10 YEARS’ SERVICE JENNY GELDHILL, 10 YEARS’ SERVICE
  • 12. THE MAGAZINE FOR CALOR PEOPLE 23 CHARITY Alzheimer’s Society –latestupdate 2014 was a successful year fundraising on behalf of our corporate charity Alzheimer’s Society, and the first 6 months of 2015 have seen a continued immense effort from you all. As many of you relate to the Alzheimer’s Society, we are proud to see so many employees taking the plunge to make a difference and help us reach our three year goal of £100,000. DEMENTIA AWARENESS CYCLE RELAY AspartofAlzheimer’sAwarenessWeekin May,wehelpedincreaseawarenessacrossthe businessbyhostingavirtualrelay.Theevent washeldacrossbothCOC’sandTachbrookwho decidedtotakeonahugechallengeandcycle aroundtheUKdepottodepot.Thistotalled 1008milesifwecycledthemostlogicalroute. Inessence,thismeanteachdepotwould havetocycle112mileseachwhetherthey cycledtowork,hadgymequipmentinthe officeorwentonabikeride.Completingtheir challengeovertheweekof18thMaythey setthebarhigh,allexceedingtheirtotal. All depotsbeatthe112target,withmostactually morethandoubling.TheCOC’smanagedto cycle1226milesbetweenthem,completely smashingtheirtargetand,bythelooksof things,havingalotoffunontheirway! INTOTAL£2039.00WASRAISEDFOR ALZHEIMER’SSOCIETY Initially,Tachbrookweresettospendtwodays withtwospinbikesandaimtodoublethe112 miletarget.Howeverwithsuchgreatsuccess acrossthedepots,thechallengewasonto doublethehighesttotalsofar,resulting ina600milechallengeahead. WearepleasedtoannouncethatTachbrook completelysurpassedtheirtargetcompleting 780.33miles.Thistotalwasrackedup fromacombinationofpeoplecyclingto work,bikeridesoutsideofwork,anda twodaystintintheofficewherepeople werechallengedtopeddleasfastasthey couldthroughouttheirhourlongslot. AHUGEcongratulationsgoesouttoeveryone whocontributedtheirtimeandenergyto thecause.Collectivelywehavecycled2046 milesandIthinkitissafetosaythatCalor havereallypulledtogethertoraiseawareness andmoneyforsuchagreatcause!To celebrateallofyoureffortswewillbemaking acorporatedonationof£1023toequate to50pforeverymilethatwascycled! 22 TOUGHMUDDER Maywasahugemonthforourcorporate volunteering,andwewrappeditupwiththe MidlandsToughMuddereventonthe31stMay. In2015wedecidedtotakeonanewcorporate sponsoredeventandToughMudderseemedlike agreatchallengewhichfocusesonteamwork, goingthedistanceandgettingverymuddy. Intotal10employeesundertookthechallenge, witheveryonemakingittotheendwithonly afewaches.Wehearthattheteampulled togetherandhelpedeachotherthroughthe lowsandhighsofthecourse,agreatexampleof Calorcomradery! Intotaltheteamhaveraised £4,053.50towardsourfundraisinggoal.Well doneeveryonewhoparticipated,andgotdown anddirtyinthenameofcharity!Nowlet’ssee howtheCorytonboysdointhenextissue! PICTURED ABOVE FROM LEFT TO RIGHT INDY GAKHAL, ROB CHAPMAN, JAMES CAVE, TOM DILLON, ADI GUNN, SUZI SPENCER, TERESA WAFER WITH JOE TAYLOR AND BRENDAN O’REILLY BELOW. DEMENTIA FRIENDS is a national initiative run by Alzheimer’s Society, and aims to improve people’s understanding of dementia and its effects. Alzheimer’s Society is working with lots of volunteers and other organisations to achieve this goal and create more dementia friendly communities. Peoplewithdementiasometimesneeda helpinghandtogoabouttheirdailylives andfeelincludedintheirlocalcommunity. DementiaFriendsisgivingpeoplean understandingofdementiaandthesmall thingsthattheycandothatcouldmakea differencetopeoplelivingwithdementia. HOW CAN YOU BE A DEMENTIA FRIEND? BeingaDementiaFriendcanbenefityou notonlyinyourpersonallifebutalsoat workbyincreasingyourawarenessof theconditionandhowthiscouldaffect colleaguesandcustomersalike.By identifyingcertainkeyindicatorsyoucan changeyourtone,maybespeakalittle slowerandbealittlemorepatient. Withnumbersofdiagnosedcasesof dementiaincreasingyearonyearatsome pointwewillallcomeintocontactwith someoneaffectedbydementia.Withan increasedunderstandingofdementia, wecanassistpeopleintherightwayand providetargetedcustomerservicetosuit thatindividual. HOW DO WE HELP ALREADY? TheCustomerEngineeringTeamhavebeen workingcloselywithDementiaFriendsover thelastyearrunningsessionsforsomeof ourcustomerfacingstaff.Thefeedback hasbeenfantasticwithmanysayingithas addedvaluetotheirrole. WANT TO KNOW MORE? ColleaguesinEnglandandWales canfindfurtherinformationat www.dementiafriends.org.uk,and www.dementiafriendsscotland.org forthoseinScotland. GIFTOFTHEGAS Gift of the Gas is a league we hold between our Calor Centres. When a customer returns an empty cylinder without their deposit slip we donate that £5 to our corporate charity, Alzheimer’s Society. The Calor Centre who is able to raise the most money for Alzheimer’s wins! 2014’sWinnersforGiftoftheGaswere announcedinthisspring’sEmployeeForums: FIRST PLACE StoneyStantonDirect SECOND PLACE SaxhamDirect THIRD PLACE PotteriesCalorCentre CongratulationstoStoney,Saxhamand Potterieswhosawover2,300cylinders returnedtoCalorin2014viathescheme,with over£11,500donatedtoourcorporatecharity. Aswearenowoverhalfwaythroughthe yearthe2015leagueiswellunderway,soget promotingtheschemeandmakesureyoursite finishesinthetop3thisyear! BY Q2 THIS YEAR WE HAVE ALREADY BEATEN THE 2014 TOTAL RAISING ALMOST £20,000 YEAR TO DATE!! WELL DONE CALOR CENTRES! YOU ARE SMASHING IT THIS YEAR! CALOR SUCCESS AT TOUGH MUDDER, MIDLANDS 2015 5 THINGS YOUNEEDTOKNOWABOUTDEMENTIA Inthesamewaythatwewouldlookatsomeonewithdiabetes orcancerandseethemasapersonbeforeallelse,peopleliving withdementiaarealsostillpeople.Theyexperienceemotions andholdinterestslikeanyoneelse. Itispossibletolivewellwithdementia.Peoplewithdementiacanstill work,driveandhaverelationships.Whattheycandoandhowlongthey candoitforwilldependontheirparticularcircumstances. Dementiacanalsoaffectthinking,communication,inhibitions andeverydaytasks.Asaresultpeoplemayexhibitdifferent behavioursandcapabilities. Dementiaisanumbrellatermforasetofsymptomsthatmightbe exhibitedbypeoplelivingwithoneofanynumberofdiseases. Dementiaiscausedbyphysicalchangesinthebrain. Dementiaisnotaninevitablepartofgettingold anddoesnothappentoeveryone. RAISEDIN2014OVERASIXMONTHPERIOD £25,719.46 TOTAL RAISED BY THE END OF Q1 2015 £45,000+ DENISE FICARRA & NICOLA BRERETON, TACHBROOK DAVE EDWARDS & SAM BRITTAIN, TACHBROOK NEATH BIKE RIDE CHRIS JENKINS, CORYTON STEVE & GARETH, PLYMOUTH VEHICLE WORKSHOP MARGARET COOPER, PLYMOUTH NICK SMETHURST, FAWLEY 1Dementia is not a natural part of ageing 3 When someone becomes forgetful or confused, friends are often quick to reassure them that this is just ‘what happens when you get older’. Some of us do struggle with our memory as we age or during times of stress or illness. But dementia is different. Lots of people momentarily forget a friend’s name – someone with dementia may forget ever having met them. They usually experience a range of other symptoms alongside memory problems and will begin to struggle with daily life. Dementia is not a normal part of ageing. It’s caused by changes to the structure and chemistry of the brain. Dementia doesn’t just affect older people. Over 40,000 younger people in the UK have dementia. This is called early-onset or young- onset dementia. Help and support If you are worried about your memory, or about someone else, the first step is to make an appointment to see the GP. The GP can help rule out other conditions that may have symptoms similar to dementia and that may be treatable. These include depression, chest and urinary infections, severe constipation, vitamin and thyroid deficiencies and brain tumours. The earlier you seek help, the sooner you can get the information, advice and support you need. For more information on the help and support available, visit alzheimers.org.uk or phone our National Dementia Helpline on 0300 222 1122 Around 850,000 people in the UK have dementia. The chance of developing dementia increases with age. One in 14 people over 65 – and one in six people over 80 – has dementia. It’s more common among women than men. 2Dementia is caused by diseases of the brain 5 The word dementia describes a group of symptoms that may include memory loss, difficulties with planning, problem-solving or language and sometimes changes in mood or behaviour. What causes dementia? Dementia occurs when the brain is damaged by a disease. There are many known causes of dementia. The most common is Alzheimer’s disease. This changes the chemistry and structure of the brain, causing the brain cells to die. The first sign is usually short-term memory loss. Other types of dementia include vascular dementia, mixed dementia (Alzheimer’s disease and vascular dementia), dementia with Lewy bodies and frontotemporal dementia (including Pick’s disease). Each of these diseases affects the brain in slightly different ways. For example, Alzheimer’s disease tends to start slowly and progress gradually, while vascular dementia following a stroke often progresses in a stepped way. Everyone’s dementia is different Whatever type of dementia a person has, everyone will experience the condition in their own way. How it affects a person over time is also unique to the individual – their own attitude, relationships with others and surroundings will all have an impact. For more information, visit alzheimers.org.uk/aboutdementia 3It’s not just about losing your memory 7 People often associate dementia with memory loss. And it does often start by affecting the short-term memory. Someone with dementia might repeat themselves and have problems recalling things that happened recently – although some people easily remember things from a long time ago. But dementia can also affect the way people think, speak, perceive things, feel and behave. Common symptoms Dementia often causes difficulties with concentration, planning and thinking things through. Some people will struggle with familiar daily tasks, like following a recipe or using a bank card. Dementia also makes it harder to communicate. For example, a person with dementia might have trouble remembering the right word or keeping up with a conversation. Many people have problems judging distances even though their eyes are fine. Mood changes and difficulties controlling emotions are common too. Someone might become unusually sad, frightened, angry or easily upset. They could lose their self-confidence and become withdrawn. As dementia progresses Dementia is progressive, which means that symptoms gradually get worse over time. How quickly this happens varies from person to person – and many people stay independent for years. There’s no known cure for dementia, but there are ways to help with symptoms and make life better at every stage. The more we understand about the condition, the more we can do to help people stay independent and live the life they want for as long as possible. 4It’s possible to live well with dementia 11 Scientists and researchers are working hard to find a cure for dementia. In partnership with people with dementia and their families, they are also looking into its causes, how it might be prevented and diagnosed earlier, and how to improve quality of life for people living with the condition. Until we find a cure, there are drugs and other therapies that can help with some of the symptoms, so people can lead active, healthy lives and continue to do the things that matter to them most. Drug treatments There are medications available that may help with some types of dementia and stop symptoms progressing for a while. This is one reason it’s important to go to the doctor as soon as you suspect there’s a problem. It can feel like a big step to take, but a diagnosis can open up many opportunities to help overcome problems and find better ways of coping. Non-drug treatments People with dementia can also benefit from approaches that don’t involve drugs. For example, life story work, in which the person is encouraged to share their experiences and memories, or cognitive stimulation, which might involve doing word puzzles or discussing current affairs. Keeping as active as possible – physically, mentally and socially – can really help. It can boost memory and self-esteem and help avoid depression. Find out more about our research at alzheimers.org.uk/research For information on treatments, visit alzheimers.org.uk/treatment For information about living well with dementia, visit alzheimers.org.uk/livingwell 5There’s more to a person than the dementia 13 Living with dementia is challenging. When someone is diagnosed, their plans for the future might change. They may need help and support with everyday tasks or to keep doing the activities they enjoy. But dementia doesn’t change who they are. With the right support, it is possible for someone with dementia to live well and get the best out of life. See page 15 for details of help and support available. ‘It’s important to carry on doing the things you enjoy, and not sideline yourself from your friends and family. We still go to the pictures and to the theatre. We keep in touch with family and friends. We still go on holiday. We still go out together and do the things we always did.’ Brenda, whose husband has dementia ‘The art classes, choir and Memory Café are all brilliant for boosting my confidence. I’ve come away from my art classes and choir practice feeling like I’ve really achieved something. The choir has helped with my speech and memory too – I’m amazed that I can remember all the songs.’ Linda, living with dementia ‘Mum still does the things she used to do regularly – she still takes the dog to the woods like she used to. If she does something regularly and carries on doing it, she doesn’t normally forget it. Routine is really important.’ Pip, whose mother has dementia
  • 13. Getting to the heart of it Our Calor colleagues have been offering a helping hand in their local communities again so we caught up with the team to see what they’ve been up to…HUMAN RESOURCES THE FINISHED SUMMER HOUSE ABI OPENSHAW AND CHRISTINA HOLLEYHEAD MARZENA HAYES, ABI OPENSHAW AND ALEX SALT TheHRteamjoinedforceswithAgeUKtohelp outatTheClaremontCentreinRugbywhere theyrejuvenatedtheoutdoorspacetocreate amoresensoryandpleasantenvironmentfor visitorstoenjoy. Theteamsettoworkpaintingthefence,garage, benchesandsummerhouseinavarietyof vibrantcolours,whilstthebordersalsoreceived someTLCwithamixtureoflilies,lavender andjasmine.Thegardenwasdecoratedwith brightlycolouredbutterflyandladybirdwall ornaments,alongwithsixnewturquoisechairs whichallhelpedtocreatethedesiredsensory experience. TheClaremontCentreprovidesacommunity spaceforelderlypeoplewithdementiato participateinsocialactivitiessuchasquizzes, singingandexerciseclasses,andourCalor volunteersextendedtheirhelphereaswell. Somemembersoftheteamgotstuckin givingmanicuresandtakingpartincard games,quizzesandsinging;creatingalovely atmospherethroughoutthewholecentre. LindaO’SullivanfromAgeUKwasthrilledwith howwellthedaywent:“Thankyouseemstoo smallawordtosayhowIfeel,youguysreally havemadeamassivedifference…theteamwere ajoytobearound.”