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Why users can't find answers in help material

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See this post on my blog for more details: http://idratherbewriting.com/2013/10/23/recording-and-slides-for-why-users-cant-find-answers-in-help-presentation-to-stc-silicon-valley/

Additionally, you can listen and watch the youtube recording here: https://www.youtube.com/watch?v=49F3rBSO_Vs

Published in: Technology

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