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YOUR
BRAND
MATTERS
TO TALENT!
A GUIDE TO
EMPLOYMENT
BRANDING
PHILLIP SCIRO




                Å
2 | TALENT NEED BRAND! AN EMPLOYER BRANDING GUIDE




INTRODUCTION                                        Of course your brand matters,
                                                    not only to consumers!
                                                    You already know the basics about branding: it is not simply an image you create to display to the
                                                                                                                                                                         PHILLIP SCIRO
                                                    world; it is also the emotional experience your customers associate with a product or service. It is
                                                    common sense that your corporate branding strategy will be successful if your voice is heard and
                                                    remembered above the cacophony of your competitors’ voices.

                                                    But tell me, why is employer branding becoming such a hot topic for HR professionals and
                                                    candidates over the last few months? Is it a true differentiator, or is this just buzzy and fuzzy
                                                    trend-hopping without any substance?

                                                    Today, popular opinion says that a strong employment brand can provide important competitive
                                                    advantage, and employers who reflect their brand to talented job seekers can enjoy a true
                                                    competitive differentiator.

                                                    Is this really true?

                                                    I wrote this e-book to give you both: An overview about the latest discussions, and some new insights
                                                    that may have not been discussed in other publications about employer branding!

                                                    Read, learn, and enjoy. If you have any questions or comments, please feel free to contact me
                                                    directly at sciropa@kellyservices.com

                                                    PHILLIP SCIRO



                                                                                                                                                                                         Ã Å


HOME                  INTRODUCTION          01 GET IT                  02 DOES BRAND         03 SPEAK TO            04 PREVENT             05 POSITION      CONCLUSION     GET THE FULL REPORT
                                            STRAIGHT                   GET TALENT            THE WORLD              ONLINE DAMAGE          YOURSELF
3 | TALENT NEED BRAND! AN EMPLOYER BRANDING GUIDE




01
GET IT                                          Obviously, companies must be focused
                                                on selling a product or service in
                                                                                          Yes, there are benefits for companies
                                                                                          with a strong employment brand, if
                                                                                                                                        REMEMBER: Anyone could be a job
                                                                                                                                        candidate or a customer in the future,
STRAIGHT –                                      order to be competitive and prepare       they want to attract top talent:              so your brand should mean the same
                                                for future growth. Competitive
IT’S ABOUT                                      strength,however, always depends
                                                                                          •	 Greater	success	in	attracting	and	
                                                                                            hiring top-quality passive (sought-
                                                                                                                                        thing to everyone who experiences it.
                                                                                                                                        Your hiring strategies should include
YOU!                                            on the ability to attract and retain        after) candidates                           processes to help determine whether
                                                top talent, so employers need to be
                                                                                          •	 More	referrals	from	satisfied	current	     a job candidate is going to be a good
                                                constantly focused on attracting the
                                                                                            employees and lower rates of offer          fit with your company culture and
                                                cream of the crop, regardless of the
                                                                                            rejection, which translates into better     corporate strategy. If you try to fill
                                                economy. Employers are engaged in
                                                                                            talent and a lower cost-per-hire            in the holes during the on-boarding
                                                a war for talent that demands them
                                                                                          •	 Higher	levels	of	employee	
                                                to continually rethink recruitment                                                      process, it is too late for both you and
                                                                                            engagement, lower turnover, and
                                                strategies.                                                                             your employee.
                                                                                            greater morale




                                                    Developing an engaged, committed, and talented workforce
                                                    needs to start from the very beginning of the recruitment
                                                    process. Job applicants and employees alike want to know what
                                                    advantages they will realize from committing to your organization


                                                                                                                                                                                              Ã Å


HOME                 INTRODUCTION          01 GET IT              02 DOES BRAND        03 SPEAK TO           04 PREVENT               05 POSITION            CONCLUSION            GET THE FULL REPORT
                                           STRAIGHT               GET TALENT           THE WORLD             ONLINE DAMAGE            YOURSELF
4 | TALENT NEED BRAND! AN EMPLOYER BRANDING GUIDE




02
DOES BRAND                                          Latest studies have shown that
                                                    candidates consider an organization’s
                                                                                                attract the type of talent who will
                                                                                                enable your corporate strategy. You
                                                                                                                                                •	 Your	sourcing	strategies	need	to	
                                                                                                                                                  acknowledge that some cultural
GET TALENT?                                         reputation to be very important, and        as HR leader, responsible for human               elements of your brand are not

YES!
                                                    one of the most influential factors in      capital development and acquisition,              negotiable, because they’re part of
                                                    their decision to accept employment.        should be sitting at the table during the         the brand
                                                    Clearly, a staffing strategy will be        development of a corporate strategy,
                                                    more successful in attracting top           not simply engaged after the fact.              KEEP IN MIND: If your candidates

                                                    talent if hiring managers recognize                                                         don’t experience from the very
                                                                                                Remember, when courting top talent:             beginning what they’re going to
                                                    how a strong employment brand can
                                                                                                •	 You	should	target	places	where	you	          experience culturally while working
                                                    motivate and engage job seekers.
                                                                                                  can recruit specific skill sets and types     with you, then they may look
                                                    From an internal perspective, your            of employees who are more likely to           elsewhere—or when they come on
                                                    corporate strategy may look good,             thrive in your culture and be aligned         board and the culture is very different
                                                    but you need to have an effective             with corporate values and missions            from their expectations, they won’t feel
                                                    acquisition strategy as well—               •	 Global	assimilation	is	more	important	       encouraged to stay.
                                                    messaging, resources, branding,               than ever now, because the world is
                                                    advertising, and reputation that will         your marketplace




                                                        To be effective in attracting top talent, an employer
                                                        brand should be compelling and credible, and should
                                                        connect with applicants in their own voice.


                                                                                                                                                                                                      Ã Å


HOME                  INTRODUCTION          01 GET IT                 02 DOES BRAND          03 SPEAK TO           04 PREVENT                 05 POSITION           CONCLUSION             GET THE FULL REPORT
                                            STRAIGHT                  GET TALENT             THE WORLD             ONLINE DAMAGE              YOURSELF
5 | TALENT NEED BRAND! AN EMPLOYER BRANDING GUIDE




03
SPEAK TO THE                                    Contrary to what companies may
                                                believe, in large part, employees
                                                                                            •	 Listen	to	social	conversations	and	
                                                                                              actively contribute thought leadership
                                                                                                                                         •	 Tag	product	images	with	specific	
                                                                                                                                           brand names and descriptions, so
WORLD! NOW                                      have always owned the employer                content to target audiences, so your         job seekers can learn more about
                                                brand. They just haven’t had the tools        name and corporate brand become              your company
                                                to spread their opinions as widely            familiar and recognizable
                                                and quickly as they can today. Social       •	 Share	links	and	useful	information	       As these social platforms are

                                                networking	(LinkedIn,	MySpace,	Plaxo,	        with other network users                   growing exponentially, the rapid-fire

                                                Facebook, Twitter, etc.) has made brand     •	 Create	polls	and	surveys	to	learn	        effectiveness of social media in getting

                                                exposure faster and more cost-effective.      more about your target audience            the word out can be a double-edged

                                                Take advantage of these benefits, or          and community                              sword. If your organization doesn’t

                                                they could take advantage of you!                                                        have a voice in this channel, your

                                                How?                                                                                     employment brand is being left behind.




                                                       No matter which social media/networking sites you participate
                                                       in, interacting with and involving users can be a great way to
                                                       position your employer brand as an attractive one.


                                                                                                                                                                                               Ã Å


HOME                 INTRODUCTION          01 GET IT             02 DOES BRAND           03 SPEAK TO           04 PREVENT              05 POSITION           CONCLUSION             GET THE FULL REPORT
                                           STRAIGHT              GET TALENT              THE WORLD             ONLINE DAMAGE           YOURSELF
6 | TALENT NEED BRAND! AN EMPLOYER BRANDING GUIDE




04
OUCH!                                           No doubt, social media is a huge
                                                chance to get the word out about your
                                                                                            media to improve the reputations and
                                                                                            best practices of their company.
                                                                                                                                        not be able to counter any negative
                                                                                                                                        attention you may receive. If you
PREVENT ONLINE                                  brand and to build reputation. But you
                                                                                            Key to succeeding is being proactive
                                                                                                                                        aren’t already actively involved in the
                                                need to do it right!                                                                    conversation, your reputation will be
DAMAGE TO                                                                                   and getting involved with social            left in the hands of what other people

YOUR BRAND                                      Some companies have learned the hard
                                                way about how social media can deal
                                                                                            media, so you can spot trends and
                                                                                            potential issues to address them
                                                                                                                                        are saying about it.

                                                a harsh blow to their corporate brand       before they become a problem for            A negative reputation online can
                                                and ultimately their employer brand.        your company. You can’t just listen to      seriously hamper your success in
                                                Yet, for every social media nightmare       what other people are saying, though;       attracting top talent.
                                                story, there are numerous examples of       your business must have some kind of
                                                employees and companies using social        online presence of its own, or you will




                                                       Peer-to-peer content publishing, blogs, online journals, search
                                                       engine managers, industry forums, and online rating services
                                                       have shifted much of the power away from organizations in
                                                       being able to manage their employment brand. A personal
                                                       statement someone makes about their employer is more
                                                       trusted as fact than any generic corporate mission statement.


                                                                                                                                                                                             Ã Å


HOME                 INTRODUCTION          01 GET IT              02 DOES BRAND          03 SPEAK TO          04 PREVENT              05 POSITION              CONCLUSION         GET THE FULL REPORT
                                           STRAIGHT               GET TALENT             THE WORLD            ONLINE DAMAGE           YOURSELF
7 | TALENT NEED BRAND! AN EMPLOYER BRANDING GUIDE




05
POSITION                                        Yes, it might be a no-brainer for you:
                                                Job seekers today are shifting away
                                                                                             TO BE MORE CONCRETE: You should
                                                                                             bring them to an informative, engaging
                                                                                                                                           day. Smaller companies shouldn’t try to
                                                                                                                                           compete	with	Google’s	approach,	but	

YOURSELF!                                       from traditional media and going to          recruitment section on your company’s         they can set out to be the top brand in
                                                more online and social platforms to          website, to strengthen their perception       their vertical.
USE YOUR                                        network, conduct specific searches,          of your brand and influence them

WEBSITE                                         and find jobs.                               to want to work for you. Innovative           If you have to pay to advertise your

                                                                                             branding strategies, such as videos, can      employer brand, you run the risk of
                                                But if you want purposeful employment        make candidates feel excited about the        losing credibility with passive job
                                                branding online, it should bring             possibility of working for you. A perfect     seekers.		But	“word	on	the	street”	(e.g.,	
                                                candidates to a place that clearly           example of how successful this strategy       online) will excite potential candidates
                                                identifies the company’s culture,            can be is the fact that “An Inside Look       to seek out your company as an
                                                mission, values, benefits information,       at	Google”	has	been	viewed	more	than	         employer, and it will be easier to attract
                                                and job listings. You should bring them      500,000	times	online—and	Google	              and engage top talent.
                                                to YOUR website!                             receives more than 3,000 applications a




                                                       A viral-based approach using social media can be the most
                                                       economical and successful branding strategy.


                                                                                                                                                                                                   Ã Å


HOME                 INTRODUCTION          01 GET IT             02 DOES BRAND            03 SPEAK TO           04 PREVENT               05 POSITION            CONCLUSION              GET THE FULL REPORT
                                           STRAIGHT              GET TALENT               THE WORLD             ONLINE DAMAGE            YOURSELF
8 | TALENT NEED BRAND! AN EMPLOYER BRANDING GUIDE




CONCLUSION                                      As I have asked in the introduction:
                                                Can a good employer brand be a true
                                                differentiator for companies, or is it
                                                just buzzy and fuzzy trend-hopping
                                                without any substance??
                                                For me it is a true differentiator, if you do some things right (see the points above).

                                                It requires important value propositions that everyone in the organization is responsible for developing
                                                and	engendering—including	top	management,	Human	Resources,	Marketing,	Finance	and	others.	

                                                A corporate brand can be much more than a tool to achieve customer engagement. It’s equally
                                                important as a powerful tool for talent acquisition and retention. Without alignment and intentional
                                                effort to maintain a competitive position with your employment brand, attracting today’s pivotal talent
                                                is nearly impossible.

                                                Employees today are behaving more like consumers when choosing to join a company or stay with an
                                                employer. A positive employer brand can help differentiate your company from others while creating
                                                an attractive identity that job seekers can align with their own values and ideals.

                                                Never forget: Your employer brand is only as good as an employee’s experience of that brand promise.



                                                                                                                                                                                   Ã Å


HOME                 INTRODUCTION          01 GET IT             02 DOES BRAND          03 SPEAK TO            04 PREVENT             05 POSITION          CONCLUSION   GET THE FULL REPORT
                                           STRAIGHT              GET TALENT             THE WORLD              ONLINE DAMAGE          YOURSELF
This ebook is extracted from Your Brand Matters
                     to Talent! A Guide to Employment Branding

                             DOWNLOAD YOUR
                             FREE COPY TODAY.




ABOUT THE AUTHOR
PHILLIP SCIRO has spent the last twenty years in Sales, Sales Management and
Executive Leadership roles with some of the very best in the staffing industry
whom entrusted in him the responsibility of launching, growing, and managing
multi-discipline practices in Asia, United Kingdom and the Americas.
Phillip holds a Bachelors Degree in Business administration.


ABOUT KELLY
Kelly Services, Inc. (NASDAQ: KELYA, KELYB) is a leader in providing workforce solutions.
KellyÂŽ offers a comprehensive array of outsourcing and consulting services as well as world-class
staffing on a temporary, temporary-to-hire, and direct-hire basis. Serving clients around the globe,
Kelly provides employment to 480,000 employees annually. Revenue in 2010 was $5 billion.




                                                                                                       Ã   EXIT

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Employer Branding

  • 1. YOUR BRAND MATTERS TO TALENT! A GUIDE TO EMPLOYMENT BRANDING PHILLIP SCIRO Å
  • 2. 2 | TALENT NEED BRAND! AN EMPLOYER BRANDING GUIDE INTRODUCTION Of course your brand matters, not only to consumers! You already know the basics about branding: it is not simply an image you create to display to the PHILLIP SCIRO world; it is also the emotional experience your customers associate with a product or service. It is common sense that your corporate branding strategy will be successful if your voice is heard and remembered above the cacophony of your competitors’ voices. But tell me, why is employer branding becoming such a hot topic for HR professionals and candidates over the last few months? Is it a true differentiator, or is this just buzzy and fuzzy trend-hopping without any substance? Today, popular opinion says that a strong employment brand can provide important competitive advantage, and employers who reflect their brand to talented job seekers can enjoy a true competitive differentiator. Is this really true? I wrote this e-book to give you both: An overview about the latest discussions, and some new insights that may have not been discussed in other publications about employer branding! Read, learn, and enjoy. If you have any questions or comments, please feel free to contact me directly at sciropa@kellyservices.com PHILLIP SCIRO Ã Å HOME INTRODUCTION 01 GET IT 02 DOES BRAND 03 SPEAK TO 04 PREVENT 05 POSITION CONCLUSION GET THE FULL REPORT STRAIGHT GET TALENT THE WORLD ONLINE DAMAGE YOURSELF
  • 3. 3 | TALENT NEED BRAND! AN EMPLOYER BRANDING GUIDE 01 GET IT Obviously, companies must be focused on selling a product or service in Yes, there are benefits for companies with a strong employment brand, if REMEMBER: Anyone could be a job candidate or a customer in the future, STRAIGHT – order to be competitive and prepare they want to attract top talent: so your brand should mean the same for future growth. Competitive IT’S ABOUT strength,however, always depends • Greater success in attracting and hiring top-quality passive (sought- thing to everyone who experiences it. Your hiring strategies should include YOU! on the ability to attract and retain after) candidates processes to help determine whether top talent, so employers need to be • More referrals from satisfied current a job candidate is going to be a good constantly focused on attracting the employees and lower rates of offer fit with your company culture and cream of the crop, regardless of the rejection, which translates into better corporate strategy. If you try to fill economy. Employers are engaged in talent and a lower cost-per-hire in the holes during the on-boarding a war for talent that demands them • Higher levels of employee to continually rethink recruitment process, it is too late for both you and engagement, lower turnover, and strategies. your employee. greater morale Developing an engaged, committed, and talented workforce needs to start from the very beginning of the recruitment process. Job applicants and employees alike want to know what advantages they will realize from committing to your organization à ŠHOME INTRODUCTION 01 GET IT 02 DOES BRAND 03 SPEAK TO 04 PREVENT 05 POSITION CONCLUSION GET THE FULL REPORT STRAIGHT GET TALENT THE WORLD ONLINE DAMAGE YOURSELF
  • 4. 4 | TALENT NEED BRAND! AN EMPLOYER BRANDING GUIDE 02 DOES BRAND Latest studies have shown that candidates consider an organization’s attract the type of talent who will enable your corporate strategy. You • Your sourcing strategies need to acknowledge that some cultural GET TALENT? reputation to be very important, and as HR leader, responsible for human elements of your brand are not YES! one of the most influential factors in capital development and acquisition, negotiable, because they’re part of their decision to accept employment. should be sitting at the table during the the brand Clearly, a staffing strategy will be development of a corporate strategy, more successful in attracting top not simply engaged after the fact. KEEP IN MIND: If your candidates talent if hiring managers recognize don’t experience from the very Remember, when courting top talent: beginning what they’re going to how a strong employment brand can • You should target places where you experience culturally while working motivate and engage job seekers. can recruit specific skill sets and types with you, then they may look From an internal perspective, your of employees who are more likely to elsewhere—or when they come on corporate strategy may look good, thrive in your culture and be aligned board and the culture is very different but you need to have an effective with corporate values and missions from their expectations, they won’t feel acquisition strategy as well— • Global assimilation is more important encouraged to stay. messaging, resources, branding, than ever now, because the world is advertising, and reputation that will your marketplace To be effective in attracting top talent, an employer brand should be compelling and credible, and should connect with applicants in their own voice. Ã Å HOME INTRODUCTION 01 GET IT 02 DOES BRAND 03 SPEAK TO 04 PREVENT 05 POSITION CONCLUSION GET THE FULL REPORT STRAIGHT GET TALENT THE WORLD ONLINE DAMAGE YOURSELF
  • 5. 5 | TALENT NEED BRAND! AN EMPLOYER BRANDING GUIDE 03 SPEAK TO THE Contrary to what companies may believe, in large part, employees • Listen to social conversations and actively contribute thought leadership • Tag product images with specific brand names and descriptions, so WORLD! NOW have always owned the employer content to target audiences, so your job seekers can learn more about brand. They just haven’t had the tools name and corporate brand become your company to spread their opinions as widely familiar and recognizable and quickly as they can today. Social • Share links and useful information As these social platforms are networking (LinkedIn, MySpace, Plaxo, with other network users growing exponentially, the rapid-fire Facebook, Twitter, etc.) has made brand • Create polls and surveys to learn effectiveness of social media in getting exposure faster and more cost-effective. more about your target audience the word out can be a double-edged Take advantage of these benefits, or and community sword. If your organization doesn’t they could take advantage of you! have a voice in this channel, your How? employment brand is being left behind. No matter which social media/networking sites you participate in, interacting with and involving users can be a great way to position your employer brand as an attractive one. Ã Å HOME INTRODUCTION 01 GET IT 02 DOES BRAND 03 SPEAK TO 04 PREVENT 05 POSITION CONCLUSION GET THE FULL REPORT STRAIGHT GET TALENT THE WORLD ONLINE DAMAGE YOURSELF
  • 6. 6 | TALENT NEED BRAND! AN EMPLOYER BRANDING GUIDE 04 OUCH! No doubt, social media is a huge chance to get the word out about your media to improve the reputations and best practices of their company. not be able to counter any negative attention you may receive. If you PREVENT ONLINE brand and to build reputation. But you Key to succeeding is being proactive aren’t already actively involved in the need to do it right! conversation, your reputation will be DAMAGE TO and getting involved with social left in the hands of what other people YOUR BRAND Some companies have learned the hard way about how social media can deal media, so you can spot trends and potential issues to address them are saying about it. a harsh blow to their corporate brand before they become a problem for A negative reputation online can and ultimately their employer brand. your company. You can’t just listen to seriously hamper your success in Yet, for every social media nightmare what other people are saying, though; attracting top talent. story, there are numerous examples of your business must have some kind of employees and companies using social online presence of its own, or you will Peer-to-peer content publishing, blogs, online journals, search engine managers, industry forums, and online rating services have shifted much of the power away from organizations in being able to manage their employment brand. A personal statement someone makes about their employer is more trusted as fact than any generic corporate mission statement. Ã Å HOME INTRODUCTION 01 GET IT 02 DOES BRAND 03 SPEAK TO 04 PREVENT 05 POSITION CONCLUSION GET THE FULL REPORT STRAIGHT GET TALENT THE WORLD ONLINE DAMAGE YOURSELF
  • 7. 7 | TALENT NEED BRAND! AN EMPLOYER BRANDING GUIDE 05 POSITION Yes, it might be a no-brainer for you: Job seekers today are shifting away TO BE MORE CONCRETE: You should bring them to an informative, engaging day. Smaller companies shouldn’t try to compete with Google’s approach, but YOURSELF! from traditional media and going to recruitment section on your company’s they can set out to be the top brand in more online and social platforms to website, to strengthen their perception their vertical. USE YOUR network, conduct specific searches, of your brand and influence them WEBSITE and find jobs. to want to work for you. Innovative If you have to pay to advertise your branding strategies, such as videos, can employer brand, you run the risk of But if you want purposeful employment make candidates feel excited about the losing credibility with passive job branding online, it should bring possibility of working for you. A perfect seekers. But “word on the street” (e.g., candidates to a place that clearly example of how successful this strategy online) will excite potential candidates identifies the company’s culture, can be is the fact that “An Inside Look to seek out your company as an mission, values, benefits information, at Google” has been viewed more than employer, and it will be easier to attract and job listings. You should bring them 500,000 times online—and Google and engage top talent. to YOUR website! receives more than 3,000 applications a A viral-based approach using social media can be the most economical and successful branding strategy. Ã Å HOME INTRODUCTION 01 GET IT 02 DOES BRAND 03 SPEAK TO 04 PREVENT 05 POSITION CONCLUSION GET THE FULL REPORT STRAIGHT GET TALENT THE WORLD ONLINE DAMAGE YOURSELF
  • 8. 8 | TALENT NEED BRAND! AN EMPLOYER BRANDING GUIDE CONCLUSION As I have asked in the introduction: Can a good employer brand be a true differentiator for companies, or is it just buzzy and fuzzy trend-hopping without any substance?? For me it is a true differentiator, if you do some things right (see the points above). It requires important value propositions that everyone in the organization is responsible for developing and engendering—including top management, Human Resources, Marketing, Finance and others. A corporate brand can be much more than a tool to achieve customer engagement. It’s equally important as a powerful tool for talent acquisition and retention. Without alignment and intentional effort to maintain a competitive position with your employment brand, attracting today’s pivotal talent is nearly impossible. Employees today are behaving more like consumers when choosing to join a company or stay with an employer. A positive employer brand can help differentiate your company from others while creating an attractive identity that job seekers can align with their own values and ideals. Never forget: Your employer brand is only as good as an employee’s experience of that brand promise. Ã Å HOME INTRODUCTION 01 GET IT 02 DOES BRAND 03 SPEAK TO 04 PREVENT 05 POSITION CONCLUSION GET THE FULL REPORT STRAIGHT GET TALENT THE WORLD ONLINE DAMAGE YOURSELF
  • 9. This ebook is extracted from Your Brand Matters to Talent! A Guide to Employment Branding DOWNLOAD YOUR FREE COPY TODAY. ABOUT THE AUTHOR PHILLIP SCIRO has spent the last twenty years in Sales, Sales Management and Executive Leadership roles with some of the very best in the staffing industry whom entrusted in him the responsibility of launching, growing, and managing multi-discipline practices in Asia, United Kingdom and the Americas. Phillip holds a Bachelors Degree in Business administration. ABOUT KELLY Kelly Services, Inc. (NASDAQ: KELYA, KELYB) is a leader in providing workforce solutions. KellyÂŽ offers a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire, and direct-hire basis. Serving clients around the globe, Kelly provides employment to 480,000 employees annually. Revenue in 2010 was $5 billion. Ã EXIT