Measuring what matters is crucial! Especially when you’re assessing the impact technology is having on your business. You can effectively demonstrate the value of technology to your key stakeholders by identifying and tracking relevant metrics. The insights you get from this data will then go on to inform decision-making, help you efficiently allocate resources, enhance stakeholder buy-in, and continually improve. If you want to embrace the role of strategic leader, you must use the relevant mechanisms to measure the impact of technology on your business. Here’s a quick guide on how to evaluate and select the right technology projects for your business. Would you add anything else to this guide?

1. SCRYLA CONSULTANCY
LTD
September 2023
From Bytes to Bucks.
Measuring the impact of
technology on your business.

2. 3 About Scryla
4 Specialist areas
5
Measure what matters - Revenue
and cost-related metrics
6
Measure what matters - Customer
experience metrics
7
Measure what matters -
Operational efficiency metrics
8
Measure what matters -
Operational efficiency metrics
9
Measure what matters - Innovation
metrics
10
Tracking and demonstrating
impact - Establish baseline
metrics
11
Tracking and demonstrating
impact - Regular reporting
12
Tracking and demonstrating
impact - Visualise data
Agenda

3. Your Trusted
Technology Expert
We don’t believe in ‘tearing
everything up'. When we work with
you, we want to help you develop
your existing people and culture to
deliver the results you want.
We’re Consultant CTOs (Chief
Technology Officers) and strategy
advisers. Using our technological
expertise we guide your tech
projects, steer you strategies and
mentor your development team.

4. Specialist areas
P&L Oversight
PE Funds / Investor Relations
Strategic Planning & Growth
New Business Development
Creating And Developing High-Performance Teams
Technology And Service Strategies
Solutions Architecture And Design
Information And Data Security Oversight
Agile Software Development
Risk Analysis (Business And Technology)
Technology And Operations Oversight
Succession Planning
Digital Operations
Continuity Processes And Improvement
The Scryla team is made up of professionals with experience in:

5. Measure
what
matters
To get a solid grasp of how
technology impacts your
business, you need to choose
the right metrics.
At Scryla, we've got a set of
metrics we use to measure the
success of technology projects.
You might find them useful.
Cost savings:Track the cost efficiencies achieved
through technology, such as reduced operational
expenses, streamlined processes, or better resource
allocation.
Revenue growth: Measure the impact of
technology initiatives on overall revenue growth.
Take a look at whether your tech has increased
sales, improved pricing strategies, or expanded
market reach.
Revenue and cost-related
metrics

6. Measure
what
matters Customer satisfaction:Assess
the impact of technology on how
happy your customers are using
metrics like Net Promoter Score
(NPS), customer retention rate,
or customer feedback ratings.
Time to resolution: Measure
how technology impacts
problem-solving. Does it reduce
customer wait times and improve
overall satisfaction?
Customer experience
metrics

7. Measure
what
matters
Employee productivity: Measure the impact of
technology on employee productivity, such as time
saved on repetitive tasks, increased collaboration, or
improved access to information.
Process efficiency: Measure the impact of
technology on process automation, reducing manual
efforts and increasing productivity metrics such as
cycle time, throughput, or defect rates.
Operational efficiency
metrics

8. Measure
what
matters
Talent retention and satisfaction: Take a look at
employee morale and retention rates within the
technology team. This KPI reflects the team's
relationship, morale, and engagement levels, which
can directly impact productivity and innovation.
Security and compliance: This could involve
tracking the number and severity of security
incidents, compliance audit results, or certifications
achieved.
Operational efficiency
metrics

9. Measure
what
matters
R&D investment:Track the
return on investment (ROI) of
technology-driven research and
development activities, indicating
the impact on future growth and
market relevance.
Time to market:Evaluate the
speed at which new products or
features are delivered to the
market, highlighting the impact of
technology on innovation and
competitive advantage.
Innovation metrics

10. Tracking and
demonstrating
impact Set a baseline for each metric you’ve chosen to use
to understand the starting point and measure
progress over time.
Establish baseline metrics
Once you've established your
KPIs and key metrics, think
about creating a system for
tracking and reporting them.
Here’s our advice:

11. Tracking and
demonstrating
impact
Introduce a system to consistently track metrics and
regularly report progress to relevant stakeholders.
This will encourage buy-in and ensure transparency
and accountability.
Regular tracking and
reporting

12. Tracking and
demonstrating
impact
Use graphics like charts, graphs, and dashboards to
present data in an easily digestible form, helping
people to understand what you're showing them
and, in return, aid decision-making.
Visualise data

13. Contact us
Whether you need to a clearer picture of how well your business is functioning, want some
input on your strategy and development, need guidance on a certain project, or just want
to chat with a technological expert for a couple of hours every month, we’re here to help.
e: info@scryla.co.uk
w: www.scryla.co.uk
LinkedIn:
www.linkedin.com/in/tkcng
www.linkedin.com/company/scryla-consultancy-ltd