1. Thulasinath Vummidi
https://in.linkedin.com/in/thulasinathvummidi
thulasinath241991@gmail.com
+91 9789992293
CARRIER OBJECTIVE
To utilize andenhance myskillstowardsachallengingcareerthatwill provide opportunitiesfor
improvingmy level of competencyandreliability.
PROFESSIONAL SUMMARY
 Around4.5 Yearsof Experience inITES
 Around 2.5+ yearsof experience onthe IncidentandProblemManagementUnit& Server
Monitoring.
 Currentlysupportingmore than2000+ serversinvariousplatformsfor Estee Lauderproject.
 HandlingEndto End life cycle of Incident&Problemtickets
 Monitoringof serversuninterruptedly
 CreatingIncidentandProblemReports
 KnowledgeinITILfoundation.
 Soundknowledgeinbasicsof VMware,CA NimsoftEventMonitoringTool
 Havinggood knowledge inmonitoringthe serverperformance throughEvent monitoringtools.
WORK EXPERIENCE
OrganizationName : HCL Technologies
Experience : 4.5 Years
Duration : May 2011 to Till Date
Designation : SeniorAnalyst
TOOLS HANDLED
 Platforms : Windows
 Monitoring : CA IM, CA UMP
 Ticketing : Salesforce 13,BMC Remedy,CA SD
 Global AccountsManagement : Active Directory
 Communication : Outlook 2010,Outlook2013, Lync 2010, 2013
 Toolsused : Bomgar, Dameware,Oracle Enterprise BusinessSuite,
Oracle 12c, Winscp.

2. PROFESSIONAL EXPERIENCE
1. HCL Technologies May2011 - till date
Client : Estee LauderCompanies
Team : IncidentManagementand ProblemManagement
Objective:
To manage the flowof incidents/problemsfromthe time theyare reportedtilltheyare resolved,
to ensure thatthe reportedincidents/problemsare resolvedatthe earliest(withinthe minimumpossible
downtime andwithminimum/nobusinessimpact),toreachingoutto the relevantstakeholdersinorder
toconvey/extractdetailsaboutthemandtoestablishclearroot-causestoeliminatethe possibilityof their
recurrence.
Job Responsibilities:
 To monitorall the serversandto ensure thattheyare up andrunningfine 24X7 unlessforany
maintenance,theirCPU/ memory/diskspace / file systemutilizationremainwell below the
thresholdsandthe processes/servicesinthemare upand runningalways andto follow the usual
incident/problemmanagementprocessincase of any deviations/discrepancies.
 To handle all incidents/problemsinaccordance withthe global severityguidelinesand
impact/urgencymatrix.
 DetectionandRecording.
 EscalationandNotification.
 Classification,Initial SupportInvestigationandDiagnosis.
 Resolution,recovery&Closure the tickets.
 Coordination&eliminating,orminimizing,the negativeimpactof incidentsonbusiness.
 By usingKEDB (KnownErrorDatabase) & trackers we wouldcapture the everyIncident.
 To convene weeklyincidents/problemmanagementmeetingswiththe resolvergroupstoassessthe
progressof solvingthe openissues.
 We oftenreliesupontemporaryworkaroundstoensure servicesare upand runningwhile the
incidentisinvestigatedandapermanentproblemeliminationfix putinplace.
 Pre-requisitesandprocedure toenable aserverinNimsoftmonitoring.
 Pre-requisitesandprocedure forRemovingaServerfromNimsoftMonitoring.
 AlertSuppression/puttingthe serverinmaintenance mode.
 WorkingwithUMP Console.
 Hands onExperience toenable aserverinNimsoftmonitoring..
 Hands onExperience toremove aServerfromNimsoftMonitoring.
 Hands onExperience onalertSuppression/puttingthe serverinmaintenance mode.
 Hands onExperience URLMonitoring.
 Probe Rectification
 Troubleshootingstepswhile enablinganddisablingaprobe.
 AlertRemoval.
 URL Monitoring.
 Basic HealthCheckupinNimsoftMonitoring.

3. Client : Nokia
Team : Incident/ProblemManagementand EventManagement
Job Responsibilities:
 Creatingandfollowingupwithincidents.
 CreatingandfollowingupwithChange Requests.
 GeneratingRemedyReportsonIncidents,Change andProblemManagement.
 GeneratingReportsonNortel.
 Workingwithreports.
 Pre-requisitesandprocedure toenable aserverinNimsoftmonitoring.
 Pre-requisitesandprocedure forRemovingaServerfromNimsoftMonitoring.
 AlertSuppression/puttingthe serverinmaintenance mode.
 WorkingwithUMP Console.
 Hands on Experience toenable aserverinNimsoftmonitoring..
 Hands onExperience toremove aServerfromNimsoftMonitoring.
 Hands onExperience onalertSuppression/puttingthe serverinmaintenance mode.
 Hands onExperience URLMonitoring.
 Probe Rectification
 Troubleshootingstepswhile enablinganddisablingaprobe.
 AlertRemoval.
 URL Monitoring.
 Basic HealthCheckupinNimsoftMonitoring.
Client : Sonoco Products Company
Team : IncidentManagementand Oracle ApplicationsSupport Desk
Job Responsibilities:
 Trainedon Basic Knowledge onOracle SupplyChainManagment
 GainedknowledgeonITILfoundation V3.
 Analyzingthe VariousOracle issuesandroute the issuestoappropriate team.
 PerformedCode Migrationtomigrate the code fromDevto Testand QA instances.
 ProvidingVoice SupportforTechnical Issues.
 Creatingandfollowingupwithincidents.
 CreatingandfollowingupwithChange Requests.
 GeneratingRemedyReportsonIncidents,Change andProblemManagement.
 GeneratingReportsonNortel.

4. Client : Ann Inc
Team : IncidentManagementand Global AccountsManagement
Job Responsibilities:
 Creationof Exchange accountsand Mailbox forUsers.
 Providingappropriateaccessforusersto the networkdrives.
 OnboardingOnsite andOffshoreEmployees.
 GeneratingSLA ReportsinBMC Remedy7.6.07
 To handle all incidents/problemsinaccordance withthe global severityguidelinesandTohandle all
incidents/problemsinaccordance withthe global severityguidelinesandimpact/urgencymatrix.
 DetectionandRecording.
 EscalationandNotification.
 Classification,Initial SupportInvestigationandDiagnosis.
 Resolution,recovery&Closure the tickets.
 Coordination&eliminating,orminimizing,the negativeimpactof incidentsonbusiness.
Training and Course Completed:
 Vmware,Esxi 5.1
 CA Nimsoft
 ITIL V3 Foundation
AREAS OF INTEREST
 Incident & Problem Management
 Windows, Vmware
 Change and Event Management
PERSONNAL SKILLS
 Effective communicationskills,Goodanalytical anddecisionmakingability,flexible,Teamplayer.
 Quicklearningandeasyteamadaptabilitytonew methodsandsystems

5. EDUCATIONAL QUALIFICATIONS
Course Institute Year of
Passing
Marks %
/ CGPA
B. Sc
Software
Applications
Apollo arts and science college, Chennai
2011 8.0/10
HSC
MFSD Higher Secondary School, Chennai
2008 7.1/10
SSLC
Muthialpet Higher Secondary School,
Chennai 2006 8.1/10
PERSONAL INFORMATION
Gender : Male
Date of Birth : 24th
Jun1991
Father’sName : Mr. ShyamSundarVummidi
Mother's Name : Mrs. Jayalakshmi Vummidi
Marital Status : Single
PermanentAddress : OldNo 2 ArunachalamStreet,Sowcarpet
Chennai – 600079
LanguagesKnown : Tamil(S/R/W),English(S/R/W),Hindi(S/R/W),Telugu(S)
Religion : Hindu
Nationality : Indian
DECLARATION
I hereby,declare thatthe above mentionedinformationistrue tothe bestof my knowledge.
Date : Regards,
Place : Chennai Thulasinath Vummidi