2. Leu Leu Group
Vo Minh Nguyen – s3297049
Hoang Tan Vinh Thuy - s3255274
Nguyen Van Long – s3594597
Bui Ngoc Minh Chau – s3275855
Nguyen Thi Huyen Trang – s3578727
Do Hoang Loc – s3255398
2
Course Name: Business Consulting
Course Code: BUSM4164
Professor: Darryl Coulthard
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25. • “Monitor your users' needs on a regular basis: It is important to
regularly assess engagement with internal communication.”
(Anyangwe & Holbach 2012).
• Continuing of open communication within RMIT
is highly recommended to not only improve
student side communication, but also set the
foundation of better staff acknowledgement of
their peers.
• foundation of better staff acknowledgement of
their peers.
Continuing of open communication within RMIT is highly recommended to not
only improve student side communication, but also set the foundation of better
staff acknowledgement of their peers.
Recommendation:
Continue to develop existing relationship with internal
RMIT staff, especially face-to-face interactions.
The implementation:
Increase meetings face to interactions the RMIT communications
team
(conduct focus groups, attendance at departmental meetings, and
solicitations of opinions of existing staffs)
Staff’s Side Communication
Recommendation
26. “Face-to-face communication is still king” (Caroline 2012)
No matter what channel of communication is used to deliver information to
student or staff, face to face interaction is still a crucial aspects of internal
communication for organizations.
Recommendation:
Segment the existing internal staff into professional and academic
segmentations.
The implementation:
Implementing segmentation at RMIT internal staff and
internal newsletter audience can be done through sitting
with each head of center for the different functions at RMIT.
(understand needs and wants)
Staff’s Side Communication
Recommendation
