1. Use case Name IHOP i-Kiosk 100 ID: Priority: High
Actor: Digital Ordering System
Description: The digital ordering system will allow order placement and payment processing
Trigger: Food/Beverage item needs to be available
Type: Internal
Preconditions:
1. IHOP100 Network Connection
2. Method of payment: CASH, CHECK, DEBIT/CREDIT, GIFT CARD
3. Food/beverage availability
4. IHOP facilities operational
Normal Course
1.0 Order Processing
1.1 Default Sirrus radio station with a low level maximum volume (table range)
With easy music playing and shuffling IHOP commercials rotating every three minutes
1.2 At the push of a button, the system displays a request for the customer to select a category payment options; about us; value menu
(breakfast, lunch, dinner, sandwich, desert, etc.); nutritional information…
1.3 Customer selects an inquiry
1.4 Meal items pop up with the option to display details; history about IHOP and that particular franchise; Menu items’ nutritional details;
explanation for accepted methods of payment.
1.5 The meal/drink/dessert items, their sizes and other preferences have been selected, verified and submitted
1.6 Payment methods are displayed along with options for temporary coupon codes.
1.7 Customer verifies twice, then submits the payment electronically or the server comes to the table with water and the bill and receives
payment immediately.
1.8 Payment options (electronic via kiosk or cash/check at the register)
1.9 The menu arrives in the chef’s kitchen. He peruses the order and sends one more verifier back to the customer for verification.
1.10 Drinks and appetizers are served immediately.
1.11 Meals follow shortly after the drinks.
Alternative courses:
2.0 Food item not available.
2.1 If food item is not available the system will not allow selection and will display notification.
2.2 Rain check with future discount issued
3.0 Payment method not approved.
3.1 Customers are escorted out

2. 3.2 Lawsuit in process
4.0 Fly in the water.
4.1 Lawsuit in process.
Postconditions
1. Order confirmation from the chef.
2. Expected time for order delivery.
3. Customer eats.
4. Printed receipt.
5. Multiple burps.
6. Happy customers.
7. Tips for the servers.
8. Comment card survey offered.
Exceptions
1. Fire.
2. Flood.
3. Robbery.
Summary Inputs Source Outputs Destination
Food selection i-Kiosk 100 i-Kiosk 100
i-Kiosk 100
Request confirmation i-Kiosk 100