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@t_tviling
linkedin.com/in/tatianakolesnikova
Tatiana Kolesnikova
@arvtor
linkedin.com/in/arvidtorset
Arvid Torset
What’s Next?
Exploring Product Strategy With Integrated Scenarios
Integrated UX
User
Experience
Design
Agile
Process
Lean
Business
Model
If you go to the right,
you will lose you life
If you go to the left,
you will get a wife
If you go forward,
you will get a fortune
Select the right route
What’s next
Controlled decision = informed decision
What + Why
Don’t do what is written in the backlog
Select the right route
• What: Understand what the alternatives really are;
What’s next
1. Suggestions from users
“It is not the
customer’s job
to know what
they want.”
Steve Jobs
“If I had asked people
what they wanted,
they would have said
faster horses.”
Henry Ford
Suggestions from users ?
I need to see degree and school
I need to see degree and school
Why?
I need to see degree and school
I need to find people with education in
relevant field
Don’t ask what the solution should be –
ask what the solution should do
Describe what has to happen so that the
user’s need is satisfied.
Looking for specific
education in relevant field
Susan looks at the list of candidates for the
position of Java developer and specifies
that she wants to leave only those who have
masters and as the field of study selects IT.
She sees that in the resulting list there are
both masters and PhDs and the fields of
study are different, but all of them are
relevant: IT, computer sciences, software
engineering etc.
Susan, 40
HR in a
municipal
electricity
provider
Get confirmation from the team
Suggested
feature Need
What
needs to
happen
Suggestions from users
2. Suggestions from stakeholders
Who needs this to happen?
Nobody needs this to happen
We don´t know who needs this to
happen
Feature Need
What
needs to
happen
Who
needs this
Suggestions from stakeholders
3. Fixing usability problems
Users can’t
do something
Users make
mistakes
Users
make
mistakes
Need
What
needs to
happen
Usability problems
What
happens
4. Integration with external systems
User’s
goals
What
happens
Possibilities+
Integration with external systems
UX	in	the	City	Manchester,	4-5	May	201731
Select the right route
• Understand what the alternatives really are;
• Prioritize.
What’s next
1. Most risky assumption
People want a device that they wear on their
eyes and that gives information about their
surroundings.
5 million Norwegians need
protection from polar bears.
SMS caught the market by suprise.
Most risky assumption?
Impact and probability
Likely
Not likely
Low High
Probability
Impact
2. Product / market fit
“Product / market fit means
being in a good market
with a product that can satisfy
that market.”
Marc Andreesen
Sales
Features
WAIT
WAIT
WAIT
Time
Product / market fit
Sales
Features
SALES MARKETING
GROWTH
Time
Product / market fit
“If you have to ask whether
you have product / market fit,
the answer is simple:
you don’t.”
Eric Ries
3. Build time, cost and business value
Prioritize
1. Most risky assumptions.
2. Do we have product / market fit?
3. Build time, cost and business value.
Select the right route
• Understand what the alternatives really are;
• Prioritize.
What’s next
Go in the chosen direction
• Prepare plan;
The fidelity of the artefacts should match
the fidelity of the thinking
Jane
• 22	years,	Masters	student	in	
Economics	department;
• Goes	to	the	gym	one	or	two	times	a	
week	and	takes	group	classes	in	
yoga,	pilates,	aerobics.
• Wants	to	loose	7	kilos	by	the	
summer.
First	workout
Jane	opens	the	instructions	of	the	first	
exercise.	It	is	treadmill.	She	is	not	sure	
how	to	change	the	settings	on	the	
treadmill,	but	the	app	shows	her	this	
information.	Jane	sees	that	she	needs	to	
run	for	10	minutes.	She	starts	the	timer	in	
the	app	and	after	10	minutes	the	app	tells	
Jane	to	stop.	She	reports	the	distance	she	
has	run	and	continues	with	the	next	
exercise.
Find small needs at each step
First	workout
Jane	opens	the	instructions	of	the	first	exercise.	It	is	
treadmill.	She	is	not	sure	how	to	change	the	settings	on	the	
treadmill,	but	the	app	shows	her	this	information.	
Alexander	reads	the	description	of	the	exercise,	sees	that	he	
has	to	run	20	minutes	at	5	degrees.	He	sets	these	
parameters	on	the	treadmill.
Find solutions together with the whole
team
First	workout
Jane	opens	the	instructions	of	the	
first	exercise.	It	is	treadmill.	She	is	not	
sure	how	to	change	the	settings	on	
the	treadmill,	but	the	app	shows	her	
this	information.	
Alexander	reads	the	description	of	
the	exercise,	sees	that	he	has	to	run	
20	minutes	at	5	degrees.	He	sets	
these	parameters	on	the	treadmill.
Select the right route
• Understand what the alternatives really are;
• Prioritize.
What’s next
Go in the chosen direction
• Prepare plan;
• Create the backlog;
UX	in	the	City	Manchester,	4-5	May	201764
First	workout
Jane	opens	the	instructions	of	the	first	exercise.	It	is	
treadmill.	She	is	not	sure	how	to	change	the	settings	on	the	
treadmill,	but	the	app	shows	her	this	information.	
Alexander	reads	the	description	of	the	exercise,	sees	that	he	
has	to	run	20	minutes	at	5	degrees.	
He	sets	these	parameters	on	the	treadmill.
First	workout
Jane	opens	the	instructions	of	the	first	exercise.	It	is	
treadmill.	She	is	not	sure	how	to	change	the	settings	on	the	
treadmill,	but	the	app	shows	her	this	information.	
Alexander	reads	the	description	of	the	exercise,	sees	that	he	
has	to	run	20	minutes	at	5	degrees.	
He	sets	these	parameters	on	the	treadmill.
67 UX	in	the	City	Manchester,	4-5	May	2017
68 UX	in	the	City	Manchester,	4-5	May	2017
2 3 5 3 1 13 5 8 5 1 2 5 2 3
2 1 2 2 3 3 3 5
1
3
76/24
2 3 5
3
5 3 2 2 3
2 2
133/12
2 3 5 3 1 13 5 8 5 1 2 5 2 3
2 1 2 2 3 3 3 5
1
3
76/24
2 3 5
3
5 3 2 2 3
2 2
133/12
Jira
Sprint
Select the right route
• Understand what the alternatives really are;
• Prioritize.
What’s next
Go in the chosen direction
• Prepare plan;
• Create the backlog;
• Test.
Looking for specific
education in relevant field
Susan looks at the list of candidates for the
position of Java developer and specifies
that she wants to leave only those who have
masters and as the field of study selects IT.
She sees that in the resulting list there are
both masters and PhDs and the fields of
study are different, but all of them are
relevant: IT, computer sciences, software
engineering etc.
Susan, 40
HR in a
municipal
electricity
provider
1. Progressive increase of the level of details.
2. Collaboration from day one.
3. Outcome first – solutions second.
77
Key	principles
@t_tviling
linkedin.com/in/tatianakolesnikova
Tatiana Kolesnikova
@arvtor
linkedin.com/in/arvidtorset
Arvid Torset
THANK YOU

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