1. Susan Marks, RN MSN
205 Keehner Ave.
Roseville, CA 95678
(608) 577-5778 (mobile)
smarks2@gmail.com
CA RN License # 427202
Objective To develop and support quality health care programs improving experience, clinical outcomes and operational
efficiency.
Experience 2015-present Amati Health Roseville, CA
Director, Population Health
• Developed Population Health service line for Amati Health- creating custom programs to transform health care
organizations and ensure strategy, technology and execution work in unison
• Created 5-step methodology to ensure development and optimization of robust population health programs,
providing program and technology roadmaps across time
• Supported organizations design of governance, informatics, training and support programs in the post-EMR
implementation environment
2012-2014 UWHealth Madison, WI
Program Director, Population Health
• Developed programs to support UW Health’s ACO, including Complex Case Management, Centralized Pre-Visit
Planning and Outreach, Careplan initiative, Primary Care Clinic-based RN Case Coordination.
• Define and implement governance structure for population health related roles, accountabilities and clinical
decisions
• Developed multiple chronic disease registries using Epic tools
2010-12 UWHealth Madison, WI
Manager Clinical Knowledge Systems
• Oversee development of HealthLink (Epic software) tools for embedding evidence-based knowledge into clinical
practice
• Manage development of Beacon Protocol-Epic’s tool for chemotherapy protocols
2005-2010 UWHC Clinics and ITS Madison, WI
Director, Ambulatory Health Link implementation and Clinic Operations
• Strategic direction and implementation of Health Link (Epic software) to all clinics for Scheduling and EpicCare
Ambulatory.
• Implemented the Epic EMR throughout 93 clinics using a phased implementation methodology
• Co-chaired Ambulatory Steering and other Health Link decision groups.
• Participated in development and monitoring of overall $48 million dollar project budget.
• Direct 2 large surgical specialty clinics
• Created the SAFE Preop Preparation program integrating medical evaluation, tracking and abstracting of outside
preop H&P’s and pre-anesthesia evaluation
2003-2005 UWHC Clinics Madison, WI
Director Pediatric Clinics and Adult Primary Care
• Oversite of all pediatric specialty, 3 general pediatric and 5 internal medicine clinics.
• Collaborative goal-setting for performance improvement initiatves with physicians and clinic staff.
• Participated in planning for American Family Children’s Hospital.
2001-2003 UWHC Pediatric Clinics Madison, WI
Clinic Manager
• General management of ambulatory pediatric clinics, to include general pediatric clinics, Pediatric Afterhours
Clinic and 17 Pediatric Sub-specialty clinics in 3 locations. 36,000 visits/year.

2. • Integrated Pediatric Afterhours Clinic, combining 2 medical groups and clinical staff from 2 organizations.
• Piloted programs of same-day urgent care access for pediatric specialty clinics, onsite pediatric phlebotomy.
2000-2001 Epic Systems Madison, WI
Implementation Manager
• Implementation project manager for EpicCare, an electronic medical record sosftward system. Project site was
Children’s Hospital of Philadelphia
1995–2000 Kaiser Genetics Department Oakland, CA
Department Manager
• General management of clinical genetic services, cytogenetic laboratory, fetal pathology, Regional perinatal
screening and tracking programs, and multidisciplinary pediatric specialty clinic services.
• Develop and monitor $9.4 million dollar budget.
• Developed methodology for the Regional Allocation model for the Northern California Regional Genetics
Department, including definition and monitoring of internal benchmarks for 6 functional work areas, fiscal and
quality reporting to the Allocation Oversight Committee of Kaiser Northern California.
• Designed the Regional Breast Cancer Tracking program, ensuring that all NCAL women with a positive breast
biopsy or high-risk mammogram receive their care points within the recommended time frame. Program
included Paradox-based PC application supported by multiple mainframe data sources.
• Developed Patient Satisfaction benchmark data analysis for Pediatric Multispecialty Clinics in compliance with
overall Kaiser and California HMO criterion. Achieved 92% patient ratings of “Excellent or Good.”
• Utilize participatory management processes, soliciting staff input from all levels to create a cohesive department
with improved staff morale. Processes include: Employee Recognition Program, cross-disciplinary information
sessions, staff QA program, and Peer Review.
• Monitor compliance for all genetic services with appropriate regulatory bodies including the State Genetic
Disease Branch, Prenatal Diagnosis Center Guildelines and CLIA.
1991-1995 Kaiser Genetics Department Oakland, CA
Supervisor Regional Perinatal Screening and Multispecialty Clinics
• Directed 4 Regional screening programs and 5 multispecialty clinics.
• Created multiple computerized tracking systems for screening programs, utilizing mainframe-based data
downloaded to PC-based computer systems.
1984–1990 WI, TX and CA
Maternal-Child Nurse Practitioner
• Provided first-level primary care services for pregnant women and children in private and federally funded
settings.
• Delivered family planning services in compliance with State regulations.
• Achieved funding through private and public grants for HIV prevention services.
1991-1992 Kauai Community College Kauai, HI
1984-1986 University of Wisconsin Madison, WI
Nursing Instructor
• Taught undergraduate nursing students in general and maternal-child nursing.
1980-1984 Richland Center Hospital Richland Center, WI
Labor& Delivery, Postpartum and Nursery Nurse
• Worked in small community hospital providing continuum of maternal child inpatient nursing.
Education University of Wisconsin at Madison
• Masters in Maternal Child Nursing in 1984. BSN received at University of Wisconsin in 1979.