This document contains a summary of an individual's professional experience and qualifications. It includes 3-4 years of experience in software production support for web applications using Java technologies. It also lists education qualifications of an MCA degree and technical skills including Java, HTML, MySQL, Apache Tomcat, and IDE tools like Eclipse. Two major projects are summarized as providing end-to-end support for an online reservations application and level 1 support for a district health information system.

1. 1
E-mail: mcasunil09@gmail.com
Sunil Phone: 91 -9066503139
SUMMARY
 Having3.7 years of IT experience in SoftwareProductionSupportof Web basedApplications.
 Knowledgeincore java technologies.
 Good understandingoverthe webandapplication serverslikeTomcat,and Apache.
 Good programming, Analytical and Trouble Shooting skills.
 Good analytical abilities, quick grasping power zeal for learning new things.
 Good understanding MySql database.
 Dynamic, highly motivated and result-oriented professional.
PROFESSIONAL EXPERIENCE
 Currently working as a Software Engineer with ENSPIRE Technologies Private Limited,
Duration of July’2011 to till date.
PROFESSIONAL QUALIFICATIONS
 MCA from JNTU University Kakinada in the year of 2007-2010.
TECHNICAL PROFILE
Operating Systems : WindowsandUNIX
J2EE Technologies : java
WebTechnologies : HTML
Database : MySql.
Servers : Apache Tomcat.
IDE Tools : Eclipse,Putty,Winscp,JIRA
Production Support Tool : CA Tool
MAJOR ASSIGNMENTS
Project #1
Name : Enterprise Reservations Rich Internet Application
Client : Allinclusiveoutlet.com
Team Size : 10
Duration : Oct 13 – Till date
Description:
The Customer interacts with the RIA reservations system through one of several
input forms, or entry points into the reservations system. Our existing business process
limits the Customers ability to make changes to their criteria on-the-fly, filter results, and
receive a more comprehensive result set. Regardless of feature limitations, a fixed set of
input criteria is required at any particular entry point. The mandatory parameters, and their
criteria, required performing a single instance of an Agent Gateway request, and the desired
expanded multi-request model parameter functionality An Agent Gateway request is
expressed using XML.

2. 2
Responsibilities:
 Involved in end - end support activities of the application.
 Monitoring Incidents logged in CA.
 Project team induction and training.
 Co-ordinate with onsite counter parts on a daily basis
 Co-ordinate with Team Members to ensure delivery on time
 Update the work status via mails to onsite and offshore leads
 Resolve issues for team members through proper channels on time
 Onsite – Offshore Coordination.
 Working on Prioritize tickets.
 Analysis the issues raised by the users and providing the resolution.
Environment: CA (tool for accepting tickets in production support Environment and
Incident Management), TOAD, WINSCP, UNIX, Windows XP, PUTTY, Tomcat, MYSQL, JAVA,
JIRA.
Project #2
Name : District Health Information System2.0
Client : HispIndia.org
Team Size : 6
Duration : Jul 11 – Sep 13
Description:
DHIS 2.0 is a web based version of MS based software DHIS 1.0. The Purpose of
DHIS 2.0 is to improve the quality of health facilities by integrating various types of data
and reporting from different health programs within the district health system and to
provide tools to districts managers to analyze their local information.
DHIS 2.0 provides solution by establishing a database where data from all facilities,
health programs, Demographic Data, Infrastructure data and personnel data registered and
managed. Managers could then get comprehensive reports correlating data from various
sources.
Responsibilities:
 Responsible for L1 Supporting. Identifying the Work Group and Route the Tickets to
Respective Work Group.
 Able to analyses production issue and Provide user support production & consulting
with user.
 Applying problem solving techniques to identify the issues.
Environment: CA (tool for accepting tickets in production support Environment and
Incident Management), TOAD, WINSCP, UNIX, Windows XP, PUTTY, Tomcat, MYSQL, JAVA,
JIRA.