Milap Gajjar - Delivery Manager from Sufalam Technologies Pvt Ltd (www.sufalamtech.com) explains the steps to build online medicine delivery or ePharmacy app. This can be a useful presentation for the startup aspirants, startup founders or the companies who want to launch their online medicine delivery application over web & mobile platforms.

1. How to Build
Online Medicine
Delivery App
Milap Gajjar
Delivery Manager, Sufalam Technologies
www.sufalamtech.com

2. Introduction
During the recent pandemic the market for
ePharmacy has seen lot of growth, And it is
believed to be continue in upcoming years, as the
customers will most likely continue to use the
medicine delivery in future.
According to the latest research, the global e-
pharmacy market was estimated at $68 billion in
2021. The market is expected to reach $206
billion by 2028 at a CAGR of around 16,8%.

3. Growth
E-pharmacy
Market size
exceeded USD 68
billion in 2021 and
is anticipated to
witness over
16.8% CAGR from
2022 to 2028

4. Growth Drivers
● Rise in the number of internet users
worldwide
● Increasing access to web-based and online
services
● Booming digital health industry
● Offers and discounts along with easy
availability of online prescription drugs

5. Benefits for Pharmacies
● On Demand Analytics
● By product sales without bearing big
infrastructure costs
● Wider reach to customers
● Easy customer retentions
● Marketing on fingertips
● Higher customer engagement
● Trends and forecast to reach future demands

6. Benefits for
Customers
● Ordering Medicines from home without
leaving the couch
● Vast choice of medicine brands
● Access to Medicine details
● Special offers Discounts
● Peace of mind with Order tracking
● Privacy - without disclosing their info with
strangers at a public pharmacy

7. How you can create
your own
ePharmacy apps?
Step by Step Guide
Tip
Along with Marketing and
Branding you will need a
Good Tech partner who
can provide you a tech
advantage to create
robust, extensible and
failsafe app development
which will give your
business an edge with
competitors.
Let’s Connect @

8. How to start!
We at Sufalam Technologies Pvt. Ltd. believe in UI
First approach, Which means before getting in to
complex development and backend infrastructure,
A browsable Mobile/Web app versions where UI
and user experience can be evaluated.
We follow Agile methodology to manage projects
which will make sure we get to market faster.
Along with that we must start with below things:

9. 1. Business Model
Medicine delivery companies mostly use two business models to run their
businesses and generate revenue. Before starting with app development,
you need to first decide on the business model that will suit your business.
➔ Business Model 1
You can be a third-party service that connects pharmacies to end-
users
➔ Business Model 2
You can be a registered pharmacy that sells your own products
We can offer a customer-oriented service and answer your questions on
how to start a pharmacy delivery service, regardless of the business model
you prefer.

10. 2. Compliance
Being a business who manage data related to health and
personal/confidential information, A very important point here is to have a
compliance knowledge, Being a medicine delivery services there will be
strict compliance depending on the country. Also rules will vary region to
region,
➔ HIPAA (US)
customers’ health issues and prescriptions, you must ensure
compliance with patient data regulations
➔ GDPR in Europe, CCPA in the US
collecting and storing personal user data, such as address, contact
information, and payment data, which also needs to be protected
We are here to help you build a compliant software for your
region!

11. Phases of the ePharmacy
● Sign Off the project
● Analysis phase
● UI/UX
● Development
● QA
● UAT
● Deployment
● Training
● Warranty Maintenance

12. Milestones
Business Analysis
UI/UX
UI Integration
QA Testing
Beta Release
Prod. Release
Support

13. Business Analysis 2-3 Weeks 6-8K USD
UI/UX 3-4 Weeks 4-7K USD
Mobile app
development
15-17 Weeks 47-51K USD
Admin panel
development
12-13 Weeks 28-31K USD
Approx. Time and Cost

14. Analysis phase
● Understanding client
requirements;
● analysis of the product's
efficiency
● Prototype creation;
● the architecture of the solution
creation & defining the
technology stack;
● functional requirements Derive
user-stories, and SRS
● project's timeline with the
delivery stages and budget, and
the resources
Tip
Analysis phase would be
2-3 weeks and have a
budget of about 6-8K
USD.

15. UI/UX
● Deciding on Themes and color
preferences
● Derive the browsable version for
each and every section of the
application
● Review and Revise if needed
● Finalize the Actual Look and feel
and functionality and Freeze it
Tip
This phase will make
sure we are at the best
achievable position for
Dev team where they will
have to implement the
well defined screens and
provide the best
performance for the app

16. Development
● The actual information gathering
starts here
● The business logic is written and
being stored in Databases
● The UI/UX derived in the previous
phase now can fetch and put some
valuable information via Business
logic written in preferred
technology stack
● The experts will make sure that
the application performs well and
provide best user experience
Tip
Analysis phase would be
2-3 weeks and have a
budget of about 6-8K
USD.

17. What One can
Expect from The
ePharmacy
Application?
Tip
● Get In to market
early!
● Decide between
● MUST HAVEs
● GOOD TO HAVEs
● And Go for the
MVP first!

18. Roles and Features
● App for customers
● App for pharmacies
● Admin panel
● App for drivers

19. Customer Features
To provide a better user experience and
functionality, the application should be staffed
with basic features for the value proposition:
➔ Registration and Login
➔ Profile management
➔ Add prescription
➔ Search medicine
➔ Order medicine
➔ Pay for orders
➔ Order history
➔ Drug details
➔ Ratings & feedback
➔ Provide page
➔ Notification
➔ Refund query

20. Customer App

21. Features for Pharmacies
Such features can be used when selling your
own products or allow third-party vendors to
sell through your application
➔ Register/Login
➔ Dashboard
➔ Account Management
➔ Order management
➔ Order notifications
➔ Digital prescriptions
➔ Payments
➔ Order history

22. Features for Admin
An admin panel is an integral part of any
prescription delivery app. Find below the main
features your app will need:
➔ Dashboard
➔ Payment gateways
➔ Analytics
➔ Order tracking
➔ Customer support
➔ Inventory management
➔ User and supplier management
– admins should be able to
manage all users, pharmacies,
suppliers, etc.

23. Features for
Delivery/Drivers
Couriers are integral for any delivery
applications. Medicine delivery app
development should include the creation of a
separate app for drivers.
➔ Registration/Login
➔ Courier profile
➔ Push notifications
➔ Navigation
➔ Delivery status

24. Deciding the
Technology
stack Which Best suits
your requirements
Tip
Both cross-platform and
native development take
roughly 31 weeks (7-8
months) to finish,
however, native apps
cost more: about
$98,000 against about
$88,500 for a cross-
platform solution.