The document discusses building resilience in a utility in the face of industry and market challenges. It outlines strategies such as investing in new programs and ideas to increase revenue, engaging workers in an innovation culture, and operational efficiencies. The benefits of resilience and innovation are lower rates for customers, investments in technology providing resources for reinvestment, lower costs through efficiencies, and new services for customers and the community. The CEO of Spartanburg Water thanks the audience.

1. Building a Resilient Utility:
Maintaining excellence in the wake of industry and market challenges

3. The ability to cope with, and recover from
disruption, trends and variability in order to
maintain services for people and protect
the natural environment both now and in
the future.

4. Our Strategies
• Investing in new programs and ideas
to increase revenue
• Engaging and Incentivizing our
workforce in an innovation culture
• Operational Efficiencies
• Stabilizing our Rate
Structure

5. 5

6. Resiliance+Innovation= Benefits
• Savings for Ratepayers and more
affordable rates
• Investments in technology and new
ventures provide resources for
reinvestment and new sources of revenue
• Operational efficiencies decrease costs
• New services are provided for ratepayers
and the community
6

7. Where Water Flows,
Spartanburg Grows

8. Thank You!
Sue G. Schneider, CEO
Spartanburg Water
sschneider@spartanburgwater.org
(864) 580-5647
8
Follow me on Twitter @sgschneider
Or connect with me on LinkedIn:
www.linkedin.com/in/schneider100