Heat Recruitment Company Brochure

2. Developing a culture of
discipline and teamwork
My life as a Royal Marine taught me that the success of
any team is defined by the right choice of people and the
openness of their communications. These skills have
transferred easily into the recruitment industry, where a deep
understanding of a client’s needs and a relationship of trust
are the indispensable elements of growth. At Heat Recruitment,
we have developed a fantastic culture, having fun, enjoying our
work, and taking care to reward effort and success. We
appreciate the seriousness of our role, sharing the common
goals of expanding our company by delivering a supreme
service to our clients. Our growing client base attests to the
energy we put into the business, and we all look forward to the
next phases of our expansion.
Steve Preston, Managing Director

3. Attention to detail
Heat Recruitment was established in 2006, with the simple
goal of providing an outstanding service within the recruitment
and training markets. A culture of discipline and teamwork has
shaped the company, placing great value on attention to detail
and high standards of service.
The business model was based upon three defining objectives:
• to insist upon the highest levels of service to applicants and clients
• to define our own methods and systems to encourage the widest
possible synergy between all parties
• to develop a network of offices supporting our national coverage at
a local level
Culture
We have taken great care to develop a business structure and culture that
encourages open lines of communication. This delivers significant benefits
to our clients, who can be certain that the preliminary screening of applicants
has been thorough and perceptive, thus ensuring that less interviews will
be necessary to fill a vacancy. Our screening techniques look beyond the
normal skill sets, seeking also a personality that will fit seamlessly into the
client’s company.
Our aim is to provide staff who will enjoy long and happy employment
with our clients.

4. Passionate about people
At Heat Recruitment we are passionate about people, and
believe that this passion drives us to continually improve
the services that we offer. We train, empower and trust our
employees to understand and share this passion, allowing us to
provide a consistent, personal service throughout our business.
Sector specialists
The quality of our own staff is our guarantee that we maintain these
standards. Heat Recruitment consultants are specialists in their respective
markets, often joining us after working in those industries. Every member
of our staff is trained to our standards and ethos, irrespective of the position
they will take in our company, and this training is continued throughout
their career with us. They are encouraged to keep abreast of developments
in their market, and to foster a close working relationship with client
companies, understanding and sharing your ambitions. Increasingly,
companies are realising that they have an obligation to themselves
and their employees to maintain their skill sets at the highest levels.
Heat Training improves staff retention rates and improves productivity with
bespoke programmes tailored for the UK general insurance and financial
services sectors. We work closely with clients to understand their needs and
deliver measurable results.
Expertise
All our consultants are specialists in their own fields. They may have worked
in the industry, or gained experience as a consultant, but they all bring a
depth of knowledge and understanding which is indispensable to our clients.
We continue to invest in the latest technology and recruitment methods and
have been recognised for our efforts.

5. Our Promise
Our clients are our partners, and we aim to build long term
relationships with everyone with whom we deal - their loyalty
is our reward. We always act with integrity, honesty and discretion
and are committed to being accountable to our clients.
Positive Growth
We recognise the critical part played by ambition in the growth of our client
companies and Heat Recruitment. Our tenacious determination to exceed
the expected, coupled with our positive encouragement to be innovative,
allows us to continually exceed our collective goals.
• To represent clients and candidates equally
• To provide a professional service to our clients
and candidates
• To respond without delay to the requirements of
clients and candidates, and to ensure that they are
treated efficiently and in a fair manner
• To encourage the participation and development
of a well motivated work force
• To exploit the relevant potential of technology in
all areas of our business
• To ensure free-flowing communication lines
• To operate with total confidentiality both internally
and externally
• To rise constantly to the competitive challenge
• To perform to our best at all times

6. Trust us
“There was an occasion, a couple of years ago,
when a departmental manager was away on holiday,
somewhere exotic, completely out of contact. We
handed the problem to Heat Recruitment and they
found a replacement in just a few days. There was
no time for our usual interview procedure, we just
trusted Heat Recruitment to deliver. The individual
who joined is still here, and we are delighted with
the contribution they make.”
It is a great compliment when clients take for granted that we
have met all the requirements of a brief. Unyielding attention
to detail, and the scrupulous application of our standards,
gives our clients confidence to trust us. They rely upon us to
find the right applicant for every brief we receive, and they are
confident that we will go the extra mile.
Experience proves that a close working relationship with our clients delivers
the best results. Clients who have worked with Heat Recruitment for any
length of time soon discover that they can rely upon us as part of their team.
Heat Recruitment specialises in the following clearly defined
core business areas:
• Accountancy & Finance • Insurance
• Financial Services • Legal
• Information Technology • Telecommunications
The strength of our networks within these industries allows us to move
quickly and confidently to select candidates for interview. Within these core
business areas we can offer our clients the following recruitment concepts:
• Permanent • Dual Branding
• Temporary • Key Account Management
• Contract • Outsource (Onsite)
• Master Vendor • Training Provider

7. Efficiency
Of course, it is important to react quickly to an assignment
brief. Often, we are able to select applicants from our own
database, all pre-vetted to save time. We encourage clients to
use this database themselves via our iProfileSeeker. But speed
is no substitute for quality, so occasionally we may ask for a
day or two longer so that we can refine our search. We believe
employees are your greatest asset, so selecting the right people
to shortlist is critical. Accuracy saves time.
Quality
The total should always exceed the sum of the parts. The damage that can
be caused by an ill-judged appointment should not be under-estimated.
New members of staff must dovetail into the existing team, and this
requires more than an examination of their skills. An important pillar of the
Heat Recruitment culture is to understand our client companies and find
staff with the correct synergy. Our consultants all specialise in different
disciplines, and have a thorough understanding of their industries. They
can be relied upon to fit the technical specification precisely, but they will
also seek that special applicant who will fit seamlessly into your company.
“We were struggling with a vacancy and, after
discussing our requirement with one of Heat’s
consultants, they were able to provide me with
a realistic view on the current market and the
likelihood of finding the person we were looking for.
The consultant was positive that they could help
and immediately began to discuss the skills of a
suitable candidate whom they had on their books.
Within 24 hours I had the CV’s of 3 more
candidates in my inbox - all of which we
interviewed with the position filled within a week.”

8. No hidden costs
We have designed our pricing policy to be fair and clear.
All charges are quoted in advance and are designed to be
easily understood, allowing you to calculate quickly how
much our service will cost. We ask for payment only when
the assignment(s) has/have been successfully completed
to your satisfaction, and we provide a rebate reassurance
as a safety net. There are no hidden costs.
Corporate Social Responsibility
At Heat Recruitment we recognise that we must structure our business
values and operations to meet the expectations of our stakeholders. They
include clients, candidates, employees, suppliers, the community and the
environment. We recognise that our social, economic and environmental
responsibilities to these stakeholders are integral to our business. We aim
to demonstrate these responsibilities through our actions, within our
corporate policies and with open and honest communication of strategies,
including the commitment to sustainable development.
Customer Service
The value and importance of excellent Customer Service are embedded in
our consultants from the moment they join our company. We never forget
that we are providing a service to clients and applicants, and our consultants
maintain regular contact throughout the recruitment process, providing all
parties with detailed and up-to-date feedback. At all times we take care to
represent client companies in a professional manner.
“The transparency experienced in fee discussions
with Heat Recruitment has meant that, from the
outset, we have been able to budget clearly for our
growth. We can recruit with the confidence that
the rates will correlate to the service we receive.”
The Guarantee
Heat Recruitment supports its convictions with a guarantee: if a placement
proves unsuitable during the first three months, we will provide a replacement
without charge. We are, of course, confident that this guarantee will not be
needed; last year, 99.4% of our placements were suitable and are still in post.
For further information on any
of our services please contact:
Our Head Office on: 0845 375 1747
or: contact_us@heatrecruitment.co.uk
Alternatively, visit our website:
www.heatrecruitment.co.uk

9. Heat Recruitment Limited · 33 Victoria Street · Bristol BS1 6AS · Telephone: 0845 375 1747 · www.heatrecruitment.co.uk