1. STELLA M. FOREMAN
6008 Whiting Drive
McHenry, IL 60050
847-370-6079
stellaforeman52@gmail.com
PROFESSIONAL EXPERIENCE:
Claims Administrator – New Age Transportation – Lake Zurich, IL 2006-2015
 Handle loss and damage claims for Time Warner Cable and New Age accounts
 Increase customer satisfaction by being the sole customer support representative for Time Warner Cable
 Data entry of orders for Time Warner Cable and all other cable accounts
 Responsible for auditing carrier freight invoices for Time Warner Cable
 Answer incoming calls for all departments and route them to the appropriate parties
 Track shipments from the point of origin to their destination to ensure fast and accurate delivery
 Employee of the month – August 2007, March 2010, and April 2011
Warehouse Assistant – New Age Transportation – Lake Zurich, IL 2013-2014
 Execute warehouse procedures in inventory control
 Provide inbound and outbound documentation to customers
 Process billing invoices for warehouse accounts
 Maintain exceptional customer service while greeting carriers upon arrival
 Schedule appointments for trailer and container loads
Claims Administrator – DSC Logistics – Des Plaines, IL 2001-2006
 Handle loss, damage, and warehouse claims for all DSC locations throughout the United States
 Converse with carriers to resolve any issues
 Contact customers to achieve claim resolution and more timely payments
 Attended “Freight Claims in Plain English” seminar twice, and University of Madison claims
seminar
Invoicing Administrator – DSC Logistics – Des Plaines, IL 2000-2001
 Audit freight bills for accuracy and follow up to correct errors
 Run freight invoicing for locations throughout the United States
TECHNOLOGICAL SKILLS:
 Microsoft Office Word/Excel/Outlook
 Mercury Gate – transportation management system
EDUCATION:
 Wright Junior College – Chicago, IL
 Oakton Community College – Des Plaines, IL