1. Srinivasa Rao Devulapalli
5-3/1/230, PHASE 2, ROAD NO 2, RNS COLONY, BODUPPAL, Hyderabad – 500 092
94417 81636 srinivasraodev@gmail.com
Professional Summary
Multifaceted, Cross functional, Techno-Domain expertize in IT-Insurance Sector
Six-Sigma Green Belt-certified professional with outstanding experience in building and
leading multi-disciplinary teams for established Corporations
Proven ability to comprehend complexity, determined & collaborative skills, passion for
excellence. good track-on analytical & problem solving skills, positive attitude, enthusiasm and
self-confidence
Insurance (A triple I) Domain expertise in Property & Casualty Insurance, HealthCare,
Finance business domains, Sound in Underwriting & Claims handling of various classes of
business in non-life insurance.
Experience Summary
Tata Business Support Services, Sr Manager (Operations) Jan2012 till date
United India Insurance Co. Ltd, Asst Manager Mar1990-Jan2012
Worked in Accountant’s General Office, Hyderabad Dec1988-
Mar1990
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2. Qualifications
 Lean Six Sigma Green Belt from Annexas -2014
 Honors Diploma in Network-Centered Computing from NIIT -2000
 Microsoft Certified Solution Developer -1999
 Associateship (General Branch) from Insurance Institute of India -1998
 Graduate in Science(Mathematics) from Andhra University -1985
Professional Experience
Tata Business Support Services Sr Manager (Operations) Jan2012 till
date
Stabilize our Cluster by process re-engineering, Implement Analytical modules as part of
Analytical and Reporting System, Software Development & Testing, Vendor management, ROI
on Software expenses, Overview of P & L, enhance process bottom line and Develop ancillary
services to existing platforms
Projects in TBSS
Online Portal - Standalone Third party Insurance for Two Wheelers – New India
To facilitate the purchase of Mandatory Third Party Insurance by making it available easily and by
spreading awareness among vehicle owners on the mandatory nature of Third Party Insurance
cover and in the process tap the vast Two wheeler Liability Insurance segment with the
introduction of Standalone Third party Insurance. Portal Launched http://tponline.newindia.co.in
successfully. Developed with responsive pages using CSS3 & HTML 5 enabling customers to
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3. access the portal from any device. Making use of Social media, able to successfully spread
awareness on Importance of TP policy. Also engaging customers through SMS & mails.
Abhiraksha Suite
This is a complete general Insurance suite for Indian Insurers & Brokering firms. Due to
regulatory & market changes, Insurance market has become very dynamic & customer
awareness has grown tremendously. Keeping in view the requirements, present & expected
regulatory requirements are built into this portal. This application takes care of entire spectrum of
General Insurance business in India. Multiple interfaces are built to take care of various stake
holders in the business. DMS has been seamlessly integrated to suit the latest requirements of
Insurance companies for faster settlement of claims. This portal addresses Security concerns of
Insurance companies as regards to data binding issues. All data related transactions happen
only through web services with credential authentication at transaction level. Though this
application is a new & self-contained product, it is also built to replace the existing applications by
adopting latest data migration techniques.
Online Insta-Renewal for FORD Customers
TBSS has developed a portal with ‘Renewal’ option for FORD Customers who are interested in
renewing their policy online. This portal is accessible through all the devices such as Mobile,
Tab, Desktop / Laptop. Since ‘Genisys Configurator’ is accessible by only Dealers & ICs, this
facility has been built outside the core system to benefit the customers. This portal
communicates with GC through web services to fetch renewal quotations which are triggered to
customers through SMS with a link for policy renewal online. Once customer clicks on the link,
he will be able to view & accept the renewal proposal before making payment. Payment details
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4. along with Proposal details are shared to ICs for generation & subsequent retrieval for policy PDF
for download & printing.
Auto Insurance System
This application aimed at automation of many operations which are out of scope of existing
software, Genisys Configurator developed by CMC/TCS – exclusive customized software for
Motor Insurance policy issuance & claim processing. This application also includes ‘Payout
Module’ - an end to end solution to payout process which is an ongoing month wise billing and
invoicing process where Insurance Companies are billed by TBSS for infrastructure expenses
and by TMIBASL for brokerage charges. The amount so received, is shared among Dealers,
OEM, TMIBASL & TBSS. This automation also helped TBSS to launch the prestigious ‘SAP
Optimization’ aimed at automation of billing & payments of all the clusters without any manual
interference.
PSF Calling Analysis
TBSS conducts satisfaction survey for new & renewal automotive policy buyers of Tata Motors
Insurance on monthly frequency. New policy buyers are contacted through phone and multiple
attempts are made to reach the customer. Questionnaire comprising 9 questions & scale 1 to 10
for quantitative questions is administered on the phone and responses obtained from
respondents who could be reached are recorded. Responses recorded need to be analyzed
based on ability to connect, satisfaction of the customers with regard to agent, dealer and
process. Analysis should also determine efficiencies and effectiveness of processes and to
recognize specific features / sub processes that have a perceived value to the end customer.
Project was successfully implemented and TMI was given access to view the Analysis & all the
reports.
Incurred Claims Analysis & Reporting
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5. Analysis is based on Earned Premium for the given period against Claims reported. As the same
is required by Insurance Companies to submit to regulating authorities for arriving at Solvency
Margin, the analysis is very important. It will also help Insurance companies to aggressively price
their products to capture the market. Analysis focuses on Claim Incidence & Incurred Loss ratio
further divided into Theft v/s Non Theft, Policy type, Region wise, Company wise, Vehicle model
wise
United India Insurance Co. Ltd Asst Manager Mar1990-
Jan2012
Worked in IT Department, Regional Office, Hyderabad
Trouble shooting, Genisys patch loading, System maintenance, System administration &
database management, Development and maintenance of Software for Operating offices and
imparting training to staff & officers on Core implementation
Worked in Divisional Office IX, Hyderabad
Underwriting & Claims of Major clients like GVK, ITC. Bulk data extraction, preparation of quotes
and subsequent underwriting of Tata Motor Business. Imparting training to dealers & Service
office staff on ‘Genisys Configurator’ software developed exclusively for M/s Tata Motor Business.
Worked in Divisional Office Ramagundam
Claims handling of Major clients like M/s NTPC, Accounts & Establishment
Worked in Divisional Office XIII, Ameerpet
Underwriting of various policies of Major clients like M/s Nagarjuna Fertilizers & Chemicals Ltd,
M/s Cheminor Drugs, M/s Dr. Reddy’s Laboratory, M/s Pennar Industries Limited, M/s Bharat
Biotech, M/s Codelinks Data Services Ltd etc. Close interaction with the above clients for
preparation of Quotations for Fire risks including Petro chemical risks, Marine, Engineering,
Group Mediclaim and Group Personal Accident policies and all other classes of risks. Handling of
Claims of the above mentioned major clients that include Fire, Marine, Engineering & Mediclaim
Claims.
Developed a user friendly software package on tailor made group mediclaim policy for better
customer service and used this package to settle around 7500 claims per annum under tailor
made group mediclaim policy issued to M/S NFCL.
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6. Worked in Divisional Office VI, Hyderabad.
Responsible for Underwriting of all departments covering mostly Offices, Shops etc. as the office
is located at Abids, the main business center in Hyderabad. Handled Fire and Marine Claims.
Involved in entire life cycle of software development. Involved in the preparation of Quotation for
major clients like M/s Mahindra & Mahindra, M/s Manjira Grameena Bank and M/s SC
Corporation for their various insurance needs and had direct interaction with all these major
clients.
Worked in Accountant’s General Office, Hyderabad Dec'88 to
Mar'90
Responsible for accounting & auditing of State Government accounts.
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7. Worked in Divisional Office VI, Hyderabad.
Responsible for Underwriting of all departments covering mostly Offices, Shops etc. as the office
is located at Abids, the main business center in Hyderabad. Handled Fire and Marine Claims.
Involved in entire life cycle of software development. Involved in the preparation of Quotation for
major clients like M/s Mahindra & Mahindra, M/s Manjira Grameena Bank and M/s SC
Corporation for their various insurance needs and had direct interaction with all these major
clients.
Worked in Accountant’s General Office, Hyderabad Dec'88 to
Mar'90
Responsible for accounting & auditing of State Government accounts.
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