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How to Build a World-Class Brand
Change will never be
as slow as today
Source: Automotive 4.0 – The Digital Revolution, automotiveIT 2014. Google internal data
https://public.tableau.com/profile/jeffs8297#!/vizhome/TheBillionViewsClub/ABillionViews
13
TV
75
Telephone
38
Radio
years
3
Facebook
PPAP
How long did it take to reach 50 million users?
2 weeks
Which is it?
Delicious, Cold,
Refreshing
FRESH COLA
Carbonated Water
High Fructose Corn Syrup
Caramel Color
Phosphoric Acid
Natural Flavors
Caffeine
Calories - 110
Fat - o grams
Sodium - 25 mg
Total Carbohydrate - 29 g
Sugars - 29 g
COCA-COLA
Carbonated Water
High Fructose Corn Syrup
Caramel Color
Phosphoric Acid
Natural Flavors
Caffeine
Calories - 140
Fat - o grams
Sodium - 45 mg
Total Carbohydrate - 39 g
Sugars - 39 g
$.99 $1.99
Two questions: 1) Which brands are growing and why?
2) Is great products or great marketing the reason for their success?
Proprietary + Confidential
Proprietary + Confidential
Proprietary + Confidential
Proprietary + Confidential
why people choose you
EVERY BRAND ASPIRES
to represent a special place in people’s lives
Exists
I have heard
the name
Known for
something
Known for something
I care about
Represents
me
Forgive
Defend
I know what your
brand
does/makes
I genuinely care
about the brand
The brand is a big
part of my life
I still love the
brand no
matter what
I’ll stand by the
brand despite
any mistakes
Proprietary + Confidential
How to Build a World-Class Brand
Proprietary + Confidential
Proprietary + Confidential
Source: Lorem ipsum dolor sit amet, consectetur adipiscing elit. Duis non erat sem
Proprietary + Confidential
When you communicate, give them a reason to listen
Entertain Educate Inspire
create INTRIGUE
instill SUSPENSE
make them LAUGH
have FUN
be TRANSPARENT
be CREDIBLE
peak CURIOSITY
provide INFORMATION
be RELATABLE
have HEART
have PURPOSE
be TIMELESS
Proprietary + Confidential
Entertaining
your fans
Proprietary + Confidential
Educating
your fans
Proprietary + Confidential
Inspiring
your fans
GET
TO
BY
Customer “WHO”
Audience description & quantity required to succeed
Customer “WHAT”
What they need to think so that they act in a way that
supports brand objectives.
Customer “HOW”
What the brand will say or do to make them think and
act that way.
THE KEY PRINCIPLE FOR SUCCESS
Coffee Lovers
Make STARBUCKS a part of their daily routine
Creating new high-energy products to stimulate their low-energy moments
GET
TO
BY
SIMPLIFY THE BRIEF:
GET
TO
BY
BRIEF
Moms who have a positive feeling about Glico
Feel good about serving Glico snacks to their kids every afternoon
Helping them see that Glico facilitates learning about code
SIMPLIFY THE BRIEF:
Moms are looking for fun and interesting ways to engage their kids in learning, while
trying to manage how much snacks they eat in a given day. By associating Glico snacks
with learning, make moms feel comfortable to serve Glico product to their kids.
Teaching Session with John Kim
Teaching Session with John Kim
Teaching Session with John Kim
Teaching Session with John Kim

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Teaching Session with John Kim