1. CONDUCT RISK,
CULTURE & REGULATION
IN FINANCIAL SERVICES
¢ Main Conference:
13 - 14 September 2016
¢ Workshop Day:
15 September 2016
¢ Venue:
Novotel Sydney Central
Early Bird Special Save $850 if you register and book before 17 June 2016!
REGISTER NOW! T: +61 2 9229 1000 E: registration@iqpc.com.au W: www.financeriskculture.com.au
INTERNATIONAL GUEST SPEAKER:
A SNAPSHOT OF CONFIRMED SPEAKERS:
CONDUCT RISK, CULTURE & REGULATION 2016 WILL DELIVER:
Vinita Ramtri
Head of Conduct Risk,
Barclays Wealth
& Investment
Jason Breton
General Manager,
Risk & Regulatory
Affairs,
Downer
Elizabeth Sheedy
Associate Professor,
Macquarie University
Suzette Thurman
Chief Risk Officer,
First State Super
Anatoly Kirievsky
Head of Compliance,
Bank of America Merrill
Lynch
Daniel de Zilva
Risk Culture Consultant,
Macquarie Bank
Mark Shaw
Head of Compliance,
ANZ
..See next page for the full
speaker line up
Organised and Developed by:
Media Partner:
Managing Conduct Risk, Embedding an Ethical Culture, and Achieving Regulatory
Compliance for Financial Services
Steven Munchenberg
Chief Executive Officer,
Australian Bankers’
Association
5 REASONS TO ATTEND THIS CONFERENCE:
Fully understand the new requirements
to create an ethical culture and minimise
conduct risk
Understand what other leading
professionals are working on to mitigate
conduct risk
Develop new tools to measure culture
and identify key risk indicators
Identify new regulation changes
and improve your risk frameworks
Develop leadership skills to set the tone
from the top and embed a risk culture
within your organisation
1
2
3
4
5
Case Studies and
Discussions with
Australia’s leading risk and
compliance professionals
from ASIC, Barclay’s UK,
Bank of America Merrill
Lynch, Deutsche Bank, ANZ
and more…
Champagne Solution
Clinics on; developing
an effective risk appetite
backed by your board,
establishing what a good
culture looks like and how
to measure it, managing
remuneration structures
and incentive packages to
minimise conduct risk, and
protecting whistle blowers
and creating a speak
up culture
Expert led discussion
panels on; setting the tone
from the top, managing
regulatory risk, influencing
and building an ethical
culture, and establishing
tools for measuring
conduct and culture
Countless networking
opportunities including
speed networking,
discussion tables,
networking breaks, lunches
and a cocktail evening
Interactive discussions to
help you work through the
most pressing challenges
around regulations, new
risk models, and develop
key strategies that you can
implement back on the job
2. CONDUCT RISK,
CULTURE REGULATION
IN FINANCIAL SERVICES
THE EXPERT SPEAKER PANEL
Vinita Ramtri
Head of Conduct Risk,
Barclays Wealth
Investment
Jim Freeman
Regional Control Officer
A-Pac - Corporate Finance
and Global Markets
Deutsche Bank
Daniel de Zilva
Risk Culture Consultant,
Macquarie Bank
Mark Shaw
Head of Compliance,
ANZ
Guy Griffin
Senior Lawyer,
Customer Owned
Banking Association
Elizabeth Sheedy
Associate Professor,
Macquarie University
Michael Blacker
Chief Risk Officer,
Police Bank
Suzette Thurman
Chief Risk Officer,
First State Super
Mark Harrison
Chief Risk Officer,
Intech Credit Union
Peter Deans
Chief Risk Officer,
Bank of Queensland
Scott North
Chief Risk Officer,
CUA
Gavin Pearce
Chief Risk Officer,
icare
Sean Hughes
Chief Risk
Legal Officer,
UniSuper
Steven Munchenberg
Chief Executive Officer,
Australian Bankers’
Association
Campbell Nicoll
Chief Risk Officer,
Community Mutual Group
Anatoly Kirievsky
Head of Compliance,
Bank of America
Merrill Lynch
Vito Giudice
Chief Risk Officer,
Ansvar Insurance
David Nichols
Chief Risk Officer,
Qudos Bank
Emma Anderson
Chief Risk Officer,
illawarra Credit union
Mandakini Khanna
Chief Risk Officer,
MyState Limited
Jason Breton
General Manager,
Risk Regulatory
Affairs, Downer
Nicholas Vamvakas
Executive Officer Risk,
Equipsuper
Les Bailey
Chief Risk Officer,
Holiday Coast
Credit Union
Michael Guilday
General Manager,
Investments Legal,
CBUS Super
James Lynch
Group Manager,
Risk and Compliance,
HBF Health
Stephen Fergusson
Head of Risk
and Compliance,
Homeloans
Simone Azzopardi
Risk and Compliance
Manager,
HCF
Tracey Martin
Head of Strategy,
Risk Compliance,
SURA former
Bank of England
REGISTER NOW! T: +61 2 9229 1000 E: registration@iqpc.com.au W: www.financeriskculture.com.au
Hello and Welcome to the 2nd Annual Conduct Risk,
Culture Regulation Conference,
The Australian Prudential Regulation Authority (APRA)
and Australian Securities Investments Commission
(ASIC), are increasingly administering fines for
institutional misconduct in banking and financial
services. The increased regulatory surveillance and
enforcement powers send a clear message: financial
institutions must place more pressure on conduct
risk, improve their risk frameworks, and ensure a risk
culture is embedded throughout the organisation from
top down.
IQPC is proud to bring to you Australia’s only event to
tackle the current crisis in conduct risk, culture and
regulation in financial services. Bringing together the
leading minds on these issues, including government,
regulators, law enforcement, and industry, this event is
a roadmap for the future of financial services conduct,
culture and risk management.
Based on these developments and extensive industry
research, IQPC Australia has focused our programme
on the following key challenges:
• Understanding the new requirements to create
an ethical culture and minimise conduct risk
• Establishing what other leading professionals
are working on to mitigate conduct risk
• Developing new tools to measure culture
and identify key risk indicators
• Identifying new regulation changes to improve
your risk frameworks
• Developing leadership skills to set the tone from
the top and embed a risk culture within your
organisation
To book your place, simply call 02 9229 1000, email
registration@iqpc.com.au or book online at
www.financeriskculture.com.au
I look forward to meeting you in Sydney, in September!
Yours faithfully,
Sophia Harris
Head of 2nd Annual Conduct Risk,
Culture Regulation Conference
IQPC Australia
Head/Director/Manager of:
• Chief Risk Officers
• Risk andCompliance
• Operational Risk
• Enterprise Risk
• Risk Regulatory Affairs
• Head of Conduct Risk
WHO WILL YOU MEET AT THE 2ND ANNUAL CONDUCT
RISK, CULTURE REGULATION CONFERENCE:
Networking and Interactivity
– The IQPC event experience explained
This is not a mass participation event, featuring hundreds of
attendees. This event is a tightly focused networking, business
development and learning platform for senior executives.
The conference experience has been specifically designed to
increase the opportunities for collaboration and networking
courtesy of formats like speed networking, solutions clinics,
interviews and debates.
We encourage you to bring your business cards, actively
participate in the interactive learning and networking sessions,
reflect on your current commercial challenges and leverage
the event to identify new high value relationships and tangible
business solutions which you can implement when you
are back in the office.
3. CONDUCT RISK,
CULTURE REGULATION
IN FINANCIAL SERVICES
REGISTER NOW! T: +61 2 9229 1000 E: registration@iqpc.com.au W: www.financeriskculture.com.au
8:00 Registration and Welcome Coffee
8:30 Opening Remarks from IQPC and the Conference Chair
Tracey Martin
Head of Strategy, Risk Compliance,
SURA former Bank of England
8:40 How the Banking Industry is Working to Build
Customer Trust
The banking industry is undertaking reform to respond
to the need to build customer trust. Banks are taking
immediate action to address community concerns about
bad apples, the handling of customer complaints, the
treatment of whistleblowers and how staff are paid. This
session will address:
• An update of the key initiatives from the Australian
Bankers’ Association (ABA) to raise and improve
culture
• Understanding how the industry has responded
to conduct issues
• A practical insight into what the industry has been
working on
Steven Munchenberg
Chief Executive Officer, Australian Bankers’ Association
9:20 Core Research Findings on Ethical Culture with
Macquarie University
• Discussing alternative methods for assessing
an ethical culture
• An overview of key findings on how to manage ethical
behaviour and how a culture can be created
• Understanding the drivers of behaviours and how this
affects conduct and culture
• Identifying indicators of misconduct and strategies to
prevent it
Elizabeth Sheedy
Associate Professor, Macquarie University
10:00 Solution Provider Thought Leadership Session
*Please contact Tilak.antony@iqpc.com.au for more
information
10:30 SPEED NETWORKING SESSION
A structured interactive session designed to help you
expand your network through one-on-one focused
conversations. Bring your business cards!
11:00 MORNING TEA AND NETWORKING BREAK
11:30 Techniques for Complying with the Regulators’
Expectations – an Industry Perspective
• Developing communication techniques between the
regulator Understanding what elements of culture
can be regulated and what needs to come from the
organisation
• Testing the adequacy of culture – what does the
organisation need to do?
• Expectations on culture and conduct - how can we
define both separately and how do they work together?
Sean Hughes
Chief Risk Legal Officer, UniSuper
12:10 Setting the Tone From the Top, Mood in the Middle,
and Beliefs at the Front Line for an Embedded Risk Culture
Senior leaders must take responsibility for the
communication, speak credibly and consistently about
the importance of culture, and turn these cultural
messages into workable operating arrangements with
appropriate systems and controls, while maintaining
board engagement. Additionally, Boards of directors
have a critical role to play in setting the tone and holding
senior leaders accountable for delivering sustainable
change. However, much of what happens day-to-day is
the result of decisions and beliefs far removed from the
Board Room and Executive suite
• Developing communication and leadership skills from
the top down
• Understanding what is required of the middle from
a management perspective
• Demonstrating how to implement a risk and
compliance framework
• How middle management can adopt and turn cultural
messages into the organisation
• Engaging and aligning the whole organisation
• Identifying factors and behaviour to consider when
assessing strength and effectiveness of a culture in
managing risk
Gavin Pearce
Chief Risk Officer, icare
Scott North
Chief Risk Officer, CUA
Mark Harrison
Chief Risk Officer, Intech Credit Union
Suzette Thurman
Chief Risk Officer, First State Super
12:50 NETWORKING LUNCH
13:50 Developing a Measurement Framework at a Community
Mutual Group to Mitigate Conduct Risk
• Ensuring senior management and the board are
sending aligned messages of risk culture
• Defining the online survey programme implemented
and what drove the organisation to use this technique
as a key of measurement
• Highlighting key findings and examples of eliminating
risk through the questionnaire
• Strategies for defining terms and conditions, policy
and procedures
Campbell Nicoll
Chief Risk Officer, The Community Mutual Group
CONFERENCE DAY ONE
TUESDAY, 13 SEPTEMBER 2016
OPENINGKEYNOTE
CASESTUDY
KEYNOTE
CROTHOUGHTLEADERSHIPPANELSESSION
4. CONDUCT RISK,
CULTURE REGULATION
IN FINANCIAL SERVICES
REGISTER NOW! T: +61 2 9229 1000 E: registration@iqpc.com.au W: www.financeriskculture.com.au
14:30 Managing Regulatory Risk at a Strategic Level
• How do you manage and advocate compliance within
your framework?
• Addressing regulatory changes and how this is
prioritised within your organisation
• Identifying strategies to develop a governance
relations stakeholder plan
• Discussing how well regulators are responding to the
dynamics in the market and how your organisation can
prevent risk
James Lynch
Group Manager, Risk and Compliance, HBF Health
Nicholas Vamvakas
Executive Officer Risk, Equipsuper
Michael Guilday
General Manager, Investments Legal, CBUS Super
Stephen Fergusson
Head of Risk and Compliance, Homeloans
Guy Griffin
Senior Lawyer, Customer Owned Banking Association
15.10 Understanding Contemporary Risk Management
- Major Projects
Jason is a recognised leader and passionate advocate
of holistic and contemporary risk management theory
and practice. This engaging presentation will provide
a construction industry perspective which can be
adapted into your workplace in the financial, insurance,
government, NGA, and private enterprise sector.
• Mastering complex risk projects
• Understanding risk around silos
• Understanding what drives the data you are relying on
• Providing holistic, cross-discipline and enterprise wide
risk management
• Risk and strategic direction
Jason Breton
General Manager, Risk Regulatory Affairs, Downer
15:50 AFTERNOON TEA AND NETWORKING BREAK
16:20 Culture Conduct – the next frontier for risk
management
• Defining Risk Culture – Good versus Bad
• Escalating conduct risk within your risk architecture
• Developing a risk appetite to ensure ethical behaviour
• Measure and monitor Key Risk Indicators for culture
and conduct
• Strategies to drive risk culture in your organisation
Les Bailey
Chief Risk Officer, Holiday Credit Union
17:00 Table 1: Developing an Effective Risk Appetite Backed
by Your Board Members
• Linking risk appetite to strategic planning
• Conduct risk considerations in risk appetite
and business planning
• Leveraging a risk appetite framework to reinforce
risk culture
• Risk-reward and optimising within risk appetite:
why conduct risk is different
Emma Anderson
Chief Risk Officer, illawarra Credit union
Table 2: What Does a Good Culture Look Like
and How do We Measure it?
• Defining what a good and bad risk culture looks like
• Underlining strategies to define measurements of
culture, risk culture and conduct risk
• Identifying factors that influence a positive culture
• Understanding the importance of leadership and
change management
Anatoly Kirievsky
Head of Compliance, Bank of America Merrill Lynch
Table 3: Managing Remuneration Structures
and Incentive Packages to Minimise Conduct Risk
• Identifying alternatives to commission-based pay
• Ensuring customers are not sold products that are
not suitable to their needs
• How do you measure and incentivise your staff?
• Acknowledging which roles are chosen to have KPIs
put on them
• Managing the sales culture and the sales incentives
Mark Shaw
Head of Operational Risk Compliance Australia,
ANZ Australia
Table 4: Protecting Whistle Blowers
and Creating a ‘Speak up Culture’
• Tools for monitoring and reporting conduct risk
and culture
• Strategies to protect the privacy and rights of whistle
blowers
• Identifying reward schemes for those who speak up
• Creating an environment where your staff feel safe
to speak up
Mandakini Khanna
Chief Risk Officer, MyState Limited
17:40 END OF DAY ONE NETWORKING DRINKS
CONFERENCE DAY ONE
TUESDAY, 13 SEPTEMBER 2016
CHAMPAGNESOLUTIONROUNDTABLES
PANELDISCUSSION
5. CONDUCT RISK,
CULTURE REGULATION
IN FINANCIAL SERVICES
REGISTER NOW! T: +61 2 9229 1000 E: registration@iqpc.com.au W: www.financeriskculture.com.au
8:30 Registration and Welcome Coffee
9:00 Opening Remarks from the Conference Chair
9:10 Mitigating Conduct Risk and Driving a Risk Culture
Vinita is the Head of Conduct Risk at Barclays Wealth
and Investment. She has over 15 years experience
across conduct risk, client experience, learning and
development, and the design and delivery of strategic
change and continuous improvement.
• Identifying metrics to use when measuring conduct
risk and culture
• Establishing values of ethical conduct and driving
a culture of conduct awareness
• Conduct Risk reporting including identification
of leading and lagging indicators with a key focus
on better proactive MI to facilitate horizon thinking and
detecting early warning signs
• Define conduct risk thresholds and ensure adherence
by constantly reinforcing transparency and inclusive
thinking
Key takeaway’s
• Understand how to define framework and implement
them into your organisation
• Strategies to communicate with key stakeholders
to ensure conduct considerations are fully thought
through e.g. client impact of change, effective
mitigation
• Drive and deliver the conduct risk communication
agenda for the business and help instill a culture
of conduct risk awareness, promoting a culture of
accountability in doing what’s right for your clients
Vinita Ramtri
Head of Conduct Risk, Barclays
09:50 Addressing and Managing Conduct Risk in Investment
Banking
• What is Conduct and Conduct Risk?
• Why do we make bad decisions?
• Strategies for addressing and managing conduct risks
in Investment Banking
• Managing Conflicts of Interest
Jim Freeman
Regional Control Officer A-Pac - Corporate Finance
and Global Markets, Deutsche Bank
10:30 MORNING TEA AND NETWORKING BREAK
11:00 Influencing and Building an Ethical Culture to Manage
Conduct Risk
• Understanding Conduct Risk, Risk Culture
and Organisational Culture
• Defining what a ‘good’ and ‘bad’ culture looks like
and the factors that influence ethical behavior
• What does conduct risk mean in different industries
and what is the level of activity in monitoring
• Underlining the importance of an ethical culture
and how this can reduce conduct risk
• Identifying the role of the whistle blower and strategies
to protect their privacy
Daniel de Zilva
Risk Culture Consultant, Macquarie Group
Stephen Fergusson
Head of Risk and Compliance, Homeloans
Emma Anderson
Chief Risk Officer, illawarra Credit union
Guy Griffin
Senior Lawyer, Customer Owned Banking Association
Simone Azzopardi
Risk and Compliance Manager, HCF
11:40 Developing a Framework for Privacy, Data Governance
and Cyber Protection
• Increasing privacy and cyber security awareness, and
how this can damage your reputation
• Understanding how to treat data for the whole life
cycle - when and how to destroy it
• Focusing on key mitigation areas to raise data security
awareness within your organisation
• Illustrating deconstruction of data breach and training
techniques to reduce cyber threats
Peter Deans
Chief Risk Officer, Bank of Queensland
12:20 NETWORKING LUNCH
13:20 Advances in the Measurement of Risk Culture at
Macquarie Bank
• Analysing if risk culture is really a soft and nebulous
concept
• How can an audit function measure risk culture?
• Establishing what tools different stakeholder groups
use to identify red flags
• Identifying the link between risk culture and risk
outcomes
• How might risk culture be measured in the future?
Daniel de Zilva
Risk Culture Consultant, Macquarie Bank
14:00 Avoiding Reputational Risk by Identifying, Measuring
and Mitigating Key Indicators
• Building a reputation by doing the right thing by your
customers, and ensuring staff are backing the culture
• Understanding the importance of conduct risk on your
brand and viability
• Ensuring incentives are put in place to motivate staff
culture and conduct compliance
• Addressing the journey of identifying key indicators
such as tracking complaints closely, social media,
poor sales processes, and managing conduct risk
Michael Blacker
Chief Risk Officer, Police Bank
CONFERENCE DAY TWO
WEDNESDAY, 14 SEPTEMBER 2016
PANELDISCUSSION
OPENINGINTERNATIONALKEYNOTE
6. CONDUCT RISK,
CULTURE REGULATION
IN FINANCIAL SERVICES
REGISTER NOW! T: +61 2 9229 1000 E: registration@iqpc.com.au W: www.financeriskculture.com.au
14:40 Developing a Strong Risk Management and Compliance
Culture through Ethical Development
• Establishing a strong focus on ethical behavior within
the organisation to develop effective risk management
• Implementing face to face training throughout
the whole organisation
• Strengthening accountability around risk
and compliance
• Encouraging a ‘no brain’ culture and strengthening
preventative measures
Vito Giudice
Chief Risk Officer, Ansvar Insurance
15:20 AFTERNOON TEA AND NETWORKING BREAK
16:00 Managing Performance KPIs to Ensure Risk Culture
and Compliance Behaviors
• Addressing the organisational design and how this
can embed a risk culture
• Identifying measures and incentive techniques
for performance and behaviors
• Addressing specific roles that should have measurable
KPIs to mitigate risk
• Benchmarking surveys that identify hot spots for risk
such as disengagement around risk questions
James Lynch
Group Manager – Risk and Compliance, HBF Health
16:40 Establishing Tools for Measuring Conduct
and Culture Risk
• Identifying red flags and warning indicators to identify
potential risks
• Tools for monitoring and reporting conduct risk
and culture
• What is required from the regulators and understanding
how to manage expectations
• Understanding what good and bad culture looks like
David Nichols
Executive Manager Risk, Qudos Bank
Scott North
Chief Risk Officer, CUA
Campbell Nicoll
Chief Risk Officer, The Community Mutual Group
Tracey Martin
Head of Strategy, Risk Compliance,
SURA former Bank of England
17:20 MAIN CONFERENCE CLOSE
CONFERENCE DAY TWO
WEDNESDAY, 14 SEPTEMBER 2016
PANELDISCUSSION
7. CONDUCT RISK,
CULTURE REGULATION
IN FINANCIAL SERVICES
REGISTER NOW! T: +61 2 9229 1000 E: registration@iqpc.com.au W: www.financeriskculture.com.au
WORKSHOP DAY
THURSDAY, 15 SEPTEMBER 2016
WORKSHOP A: 08.30 AM – 11.00 AM
Best Practice in Mitigating Conduct Risk
Looking to better understand and manage conduct risk
effectively within your institution? Then this workshop is for
you! Join this collaborative workshop to better understand
the assessment and intervention of risk culture within your
organisation. Prepare your institution for assessing risk culture,
risk governance, and risk behaviour while also evaluating
alternative methods for measuring culture. This workshop will
also help you implement leadership qualities and drive a risk
awareness organisation
What the workshop will cover:
• What is conduct risk? Definition, scope and boundaries
• Establishing values of ethical conduct and driving a culture
of conduct awareness
• Assess and review specific conduct risks with a view
to develop effective mitigation strategies
• Measuring and monitoring culture: How do you put together
a view of an organisations culture
How you will benefit:
• Identify conduct risk, act upon it, report it to the board
and senior stakeholders
• Be able to review structures/governance and behavioural
assessments to engage in a multi-faced approach
• Predictive risk assessments and indicators - detecting
the early warning signs
• Understand how to set the right tone, drive the right
behaviors and how to learn from mistakes
Vinita Ramtri
Head of Conduct Risk, Barclays Wealth Investment
Combatting the Emerging Threat
of Cyber Crime
Cyber Crime Resilience is a term that is grabbing loads of
attention in the banking and finance sector. How do you protect
and prepare your institution for handling a cyber crime? Attend
this workshop to understand the best techniques to prevent data
theft from your institution. Assess a variety of cyber challenges
that face institutions and discuss methods to take after the crime
has taken place.
What the workshop will cover:
• Unique methods for preventing cyber crime and noticing
the red flags
• Reinforcing both operational risk management
and emergency management activities for critical cyber
infrastructure
• Discussing process to maintain and repeatedly carry out
protection and sustainment activities for critical assets
and services
How you will benefit:
• Implement risk-based decision-making and security
planning for critical IT services
• Enhance cyber incident response and business continuity
capabilities
• Share information with communities of interest related
to national cyber security policies
Michael Blacker
Chief Risk Officer, Police Bank
Setting the Tone from the Top for Effective
Risk Management
Risk culture is the responsibility of the leadership team because it
is critical to the effective management of the business. It is clear
that a poor risk culture in certain organisations can contribute to
penalties, fines, and reputational risk. Poor conduct management
continues to cause high-profile problems in the financial sector.
So it is no surprise that regulators, rating agencies and other
stakeholders are focused on risk culture to understand whether
organisations are handling risk appropriately.
What the workshop will cover:
• Updating and implementing a risk management framework
to comply with new regulation standards
• Making sure the same message is aligned throughout
the organisation through communication strategies
• Unique methods for supporting the Board to ensure
that the three lines of defence are firmly in place
and working properly with an effective review process
• Developing communication and leadership skills
from the top-down
How you will benefit:
• Develop a strong risk culture within your organisation
• Engage and align the strategic risk culture message
for the whole organisation
• Develop an in house survey to be able to identify red flag
indicators and measurements of risk culture
Campbell Nicoll
Chief Risk Officer, The Community Mutual Group
Tools for Measuring Risk Culture
Implementing the right risk measurements can manage risk
cultures, meet regulatory expectations and improve financial
performance. The need to understand, measure and enhance
the risk culture of organizations in the financial services sector
is increasing, and national and international regulators are
placing greater emphasis on companies’ ability to demonstrate
that they have an effective risk management culture. This
session will expand your practices and give you more insight
into different methods of measuring risk culture.
What the workshop will cover:
• Analysing if risk culture really a soft and nebulous concept
• How can an audit function measure risk culture?
• How might risk culture be measured in the future?
How you will benefit:
• Establish what tools different stakeholder groups use
to identify red flags
• Identify the link between risk culture and risk outcomes
• Apply emerging physiological tools to risk culture
• Assess and measure risk and establish processes
and controls to mitigate that risk
Tracey Martin
Head of Strategy, Risk Compliance,
SURA former Bank of England
WORKSHOP B: 11.30 AM – 02.00 PM
WORKSHOP D: 06.00 PM – 08.30 PMWORKSHOP C: 03.00 PM – 05.30 PM
