SolarWinds Federal Webinar: Orion Platform Maintenance Tips for Smooth Holidays- December 5, 2017 In this webinar our speaker discussed Orion Platform maintenance best practices to help ensure that your monitoring platforms are updated and you are able to effectively support your staff, especially with shifting roles during the holiday season. Having enough visibility and information allows on-duty IT staff to efficiently troubleshoot and solve problems without additional staff support. During this 90-minute interactive webinar, we discussed how to: • Leverage Network Sonar Wizard to discover new devices on your network so everything is being monitored • Run Orion Diagnostic and Poller Checker tools to confirm platform settings, verify device polling information, and confirm server response times • Leverage Universal Device Poller to create custom pollers (SNMP walk) • Configure alert thresholds and customize topology and dependency-aware alerts to reduce alerting • Establish baselines to help IT staff understand normal operations and identify anomalies • Conduct capacity planning and trending to avoid shortages • Confirm that your Custom Properties are configured properly and create dynamic and static groups • Configure your NOC View and Dashboard to display the most important information in your environment • Leverage Network Atlas and topology data to update platform maps to support your staff in visualizing issues • Configure and update role-based access so on-duty IT users have needed rights

1. Federal Webinar: Orion® Platform
Maintenance Tips for Smooth Holidays
December 5, 2017

2. Introductions
Sean Martinez, Sr. Federal Sales Engineer
sean.martinez@solarwinds.com
512.682.9554 (office)
Arthur Bradway, Sr. Federal Sales Engineer
arthur.bradway@solarwinds.com
703.386.2673 (office)
© 2017 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.

3. Agenda
• SolarWinds Orion Platform Overview
• SolarWinds Orion Platform Maintenance
• SolarWinds Orion Platform Discovery
• SolarWinds Orion Platform Alerting
• SolarWinds Orion Platform Dashboards
• Overview of Overlooked Key Performance Indicators in Various Modules
• Q & A
• Additional Resources
© 2017 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.

4. Security
Management
Log & Event
Patch
Product Mission: Enable IT and DevOps pros to
proactively and reactively monitor, alert, troubleshoot,
and resolve infrastructure issues.
What We Offer Today
• Building toward our future
Network
Management
Performance
Configuration
IP Address
VoIP
Applications &
Management
Servers & Apps
Virtualization
Storage
Database
Management
Database
Performance
Tools
Remote
Troubleshooting
Web Help Desk®
Topology Mapping
Configuration
MySQL®
Oracle®
SQL Server®
DB2®
SAP® ASE
Device Tracking
Secure File Transfer
Web Performance
Product Principles: Fast (immediate accessibility), easy
(best in class UX), and affordable (starting price for
agencies of all sizes).
© 2017 SolarWinds Worldwide, LLC. All Rights Reserved.

5. How We Deliver Our Vision
SolarWinds Orion Platform
© 2017 SolarWinds Worldwide, LLC. All Rights Reserved.

6. Orion Platform
Primary Web Server, Main Polling Engine and Common Services, such as
Discovery, Device Monitoring, Intelligent Alerts, Reports, Events, Syslog, SNMP Traps, Maps, and API
SolarWinds Orion Platform Architecture
Logical view of our platform architecture
NTA
IP flows
NPM
interfaces, wireless,
UCS, etc.
NCM
configuration
management
network
security
IPAM
IP address
management
UDT
port
monitoring
network
security
VNQM
VoIP
monitoring
SAM
server &
application
monitoring
WPM
web
application
performance
monitoring
SRM
storage
monitoring
& capacity
planning
Toolset
real-time
trouble
shooting
PM
Windows
patch update
management
DPA
database
performance
monitoring
Flow
Storage DB
Orion DB
MS SQL 2012+
© 2017 SolarWinds Worldwide, LLC. All Rights Reserved.
Additional Web ServerAdditional Polling Engine High Availability
VMAN
virtual
monitoring &
management
Add-ons Enterprise Operations Console
Products Integrated
with Orion Platform
SNMP v1, v2c, v3 Windows® WMI
VMware® API
Agents – Windows, Linux®, Unix®, ARM

7. Orion Platform Maintenance Tips
© 2017 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
•Authentication/Role Based Access
•Local Orion accounts
•Active Directory® users
•Active Directory groups
•Last time Data Polled, Polling Engines, and Elements
•Website Speed Slowness Areas to Check
•Network Sonar Wizard
Discover new devices on your network so everything is being monitored
•Orion Diagnostic and Poller Checker
Confirm platform settings and server response times, and verify device polling information

8. Orion Platform Discovery
© 2017 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
•NOC View and Dashboard
Configure to display your most important information
•Network Atlas
Update topology data and platform maps to support your staff in visualizing issues
•Role-based Access
Configure and update so on-duty IT users have necessary rights

9. Orion Platform Alerting
© 2017 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
• Create/Update/Modify Baselines
Understand normal operations and identify anomalies
• Capacity Planning
Understand trends to avoid shortages
• Custom Properties
Confirm configurations and create dynamic and static groups
• Intelligent Alerts
Configure thresholds and customize topology and dependency-aware alerts to reduce alerting

10. Orion Platform Overlooked Platform Dashboards
© 2017 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
• Role-Based Access
Configure and update so on-duty IT users have needed rights
Account limitations
• Understanding Resources/Widgets
• NOC View and Dashboard
Configure to display your most important information
Setup view limitations
• Network Atlas
Update topology data and platform maps to support your staff in visualizing issues

11. Orion Platform Overlooked Key Performance Indicators
© 2017 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
•Network Performance Monitor (NPM) Universal Device Poller
Create Custom Pollers for UPS power failure, printer toner/drum status, etc. (SNMP walk)
•Network Configuration Manager (NCM) Real-Time Configuration Change Detection
Tracking network configuration changes
• NCM Custom Commands
Execute custom commands on demand/alert
• NPM/ Server & Application Monitor (SAM) Quality of Experience
Figure out whether the issue is network or server related
• SAM Custom Component
Execute those extra scripts or server performance checks
Monitor for imminent drive failure or RAID degradation
• Virtualization Manager (VMAN) Oversubscription Monitoring
• Web Performance Monitor (WPM) Website Monitor User Certificate-Enabled Sites

12. Maintenance Tips Demonstration
© 2017 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.

13. © 2017 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
Contact Federal Sales:
877.946.3751
federalsales@solarwinds.com

14. • Visit the Success Center for release notes and upgrade guides:
https://support.solarwinds.com/success_center
• Visit the Customer Portal to manage or upgrade software and access Upgrade Advisor:
https://customerportal.solarwinds.com
• Visit Virtual Classrooms for live and on-demand classes at fundamental and intermediate levels:
https://customerportal.solarwinds.com/virtualclassrooms
• Visit the Resource Center for whitepapers and tech tips:
https://www.solarwinds.com/resources
• Visit SolarWinds Lab™:
https://thwack.solarwinds.com/community/solarwinds-lab
Maintenance Resources
© 2017 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.

15. • Network discovery document and how to configure devices for monitoring
https://thwack.solarwinds.com/docs/DOC-186593
• Set up and configure smart card authentication
https://thwack.solarwinds.com/docs/DOC-190481
• Orion demo custom dashboard view
https://thwack.solarwinds.com/docs/DOC-177007
• WPM user certificate authentication
https://thwack.solarwinds.com/docs/DOC-190147
• I think my website is slow. What can I do to address this?
https://thwack.solarwinds.com/docs/DOC-186717
Additional Extended Documentation Resources
© 2017 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.

16. • Watch short product demo videos: http://demo.solarwinds.com/sedemo/
• Download a free trial: http://www.solarwinds.com/downloads/
• Visit the Success Center: https://support.solarwinds.com/success_center
• Visit our Federal website: http://www.solarwinds.com/federal
• Call the SolarWinds Federal sales team: 877.946.3751
• Email federal sales: federalsales@solarwinds.com
• Visit our THWACK® government group: https://thwack.solarwinds.com/federal-and-government
• Follow us on LinkedIn®: https://www.linkedin.com/company/solarwinds-government
Additional Resources
© 2017 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
• Let us know how we can help you

17. The SolarWinds, SolarWinds & Design, Orion, and THWACK trademarks are the
exclusive property of SolarWinds Worldwide, LLC or its affiliates, are registered
with the U.S. Patent and Trademark Office, and may be registered or pending
registration in other countries. All other SolarWinds trademarks, service marks,
and logos may be common law marks or are registered or pending
registration. All other trademarks mentioned herein are used for identification
purposes only and are trademarks of (and may be registered trademarks) of their
respective companies.