1. “Sidney delivers excellent customer service by building trust with customers and
exceeding their expectations. She consistently delivers on commitments and follows up to
strengthen customer relationships. Sidney has a thorough knowledge of the products and
services in the department and throughout the store, and makes a point to learn about new
products quickly. As a result, Sidney is able to deliver customer service that exceeds
expectations. Sidney's appearance reflects the business of fashion. Other employees see
Sidney as a role model when it comes to dress guidelines. Sidney always takes
responsibility for addressing customer issues. She maintains an attitude of total
commitment and let's the customer know she will do her very best to find a solution.
Sidney demonstrates superior communication skills and works to truly understand
someone's opinions and needs. She observes people and listens closely to uncover any
hidden issues, restating their concerns before responding. Sidney is very committed to the
ongoing improvement of her skills and knowledge. She actively seeks out opportunities to
learn more about her job. As a result, Sidney is an excellent performer who is able to meet
new challenges. Sidney helps support a positive team atmosphere by participating in all
group meetings and other team activities. She is always positive and her attitude helps keep
the team upbeat. Sidney clearly supports co-workers and overall team efforts. She accepts
constructive criticism well and delivers helpful and relevant feedback in return. She always
cooperates with others, helping new team members and those who are facing challenges.
Sidney is always stretching the limits of her ability. When she is finished with her
regular assignments she often seeks out new work. She clearly enjoys the challenge of
taking on different tasks. Sidney takes the responsibility of working without a great deal of
supervision. She is willing to make independent choices and always accepts responsibility
for the outcome of her decisions. She assumes a reasonable level of risk and always uses
good judgment. Sidney sets high personal work standards and makes every effort to meet
the expectations of this job. She takes pride in her work and sets challenging goals to get
even better results. Sidney keeps her workspace well-organized. This helps her complete
work efficiently and also contributes to a professional image.
Sidney is a role model for professional conduct. She always follows company
guidelines and applies them in dealings with others. Sidney is usually on time for work and
other scheduled commitments. She makes the effort to notify others when unforeseen
obstacles require a schedule change. Sidney make a point of maintain an open, respectful
environment. She recognizes and values the different backgrounds, perspectives and
opinions of all customers and employees.” -Edward Franco, Nordstrom at The Oaks Men’s
Casual Manager